IT Support Engineer Visa Sponsorship Jobs in New York
IT support engineer visa sponsorship jobs in New York are concentrated in New York City, where financial institutions like JPMorgan Chase and Citigroup, tech firms, and media companies maintain large IT infrastructure teams. The state's density of enterprise employers and global headquarters makes it one of the more active markets for sponsored IT support roles in the country.
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Get Access To All JobsAbout Hearth
Hearth is the AI growth system for America's home improvement contractors. With 15,000+ paying customers, default profitability, and backing from top-tier investors like Founders Fund and 8VC, we provide the revenue-critical software tradespeople rely on to run their businesses.
We are now building our next layer of innovation: an autonomous AI employee for every contractor. By answering calls 24/7, qualifying leads, and booking jobs, this AI ensures small businesses never miss a lead again. We're on a mission to bring AI to the trades—and we need your help to build it.
The Opportunity
You'll be the person who makes IT just work at Hearth. As our IT and Security Specialist, you'll keep every employee unblocked, own how we onboard and off board people, and keep our SOC2 program running smoothly. Our systems have the basics in place, but they weren't built to scale — this is your shot to audit what's there and build the function into something that can support our growth.
What You'll Do:
- Keep the team unblocked. Be the first stop for IT issues across the company, resolving day-to-day tickets (roughly 10/day) quickly and independently.
- Build the systems we're missing. Own onboarding and off-boarding end to end, documenting the process so a new hire's first day feels seamless, not scrambled.
- Run SOC2 compliance. Partner with our People Operations team to keep us audit-ready in Vanta, owning the operational side of staying compliant.
- Level up how we work. Administer our Mac fleet, tighten access across tools like Dialpad and Salesforce, and find smarter ways to run IT — including automating repetitive support with AI where it makes sense.
- Grow the role your way. If it's the right fit, expand into Office Manager responsibilities — reception, supplies, guest coordination — with compensation adjusted accordingly.
What Success Looks Like in Your First 90 Days
- Employees are consistently unblocked — no ticket sits unresolved for long.
- A documented, repeatable onboarding and off-boarding process exists where one didn't before, and it's yours.
- SOC2 compliance work is moving forward smoothly and on track.
What We're Looking For:
Must-haves
- Prior experience as the main IT point person (or a core IT specialist) at a company of a similar size — you've seen a lot and can operate independently without hand-holding.
- Working knowledge of SOC2 compliance, comfortable owning the process in a tool like Vanta (deep, years-long compliance background not required — most of it is learnable).
- Strong written communication — much of this role happens over Slack, so clear, polished writing matters.
- Able to be on-site at our SoHo office five days a week.
Nice-to-haves
- Experience building AI-powered workflows or automations — auto-resolving routine support tickets, for example.
- Familiarity with Okta or similar identity/access management tools.
- Mac device administration experience, ideally from another startup.
What We're Not Looking For:
Not a fit if you need remote or hybrid flexibility, or if this would be your first IT role — we need someone who's done this before and can run with it.
Why This Role:
- Real scope, real ownership. You're not one voice in a big IT org — you get hands-on with everything and shape what this function becomes.
- Room to grow. There's no dedicated security hire yet — if that's the direction you want to take this, the ceiling is high.
- A company that's actually working. 15,000+ paying customers, default profitable, and backed by Founders Fund and 8VC — building AI for an industry that needs it.
Location
This role will be located in NYC along with the CEO and other key roles in the business. Hearth believes in the energy, connection, and serendipity of in-person/hybrid work culture (3+ days/week) for builders who are committed to building truly innovative software and making a significant positive impact in the world.
Benefits
- Mission-driven, values-based culture
- Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
- Generous PTO, plus paid company holidays
- Medical, dental, and vision options
- 401(k)
- Free Employee Assistance Program
- Parental Leave Program
- Pet Insurance
More About Us
Hearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider employment for qualified applicants with arrest and conviction records.
Hearth uses AI-assisted tools as part of our hiring process. All hiring decisions are made by a Hearth employee. Questions about our process? Contact recruiting@gethearth.com.
The pay range for this role is:
110,000 - 135,000 USD per year (New York)
About Hearth
Hearth is the AI growth system for America's home improvement contractors. With 15,000+ paying customers, default profitability, and backing from top-tier investors like Founders Fund and 8VC, we provide the revenue-critical software tradespeople rely on to run their businesses.
We are now building our next layer of innovation: an autonomous AI employee for every contractor. By answering calls 24/7, qualifying leads, and booking jobs, this AI ensures small businesses never miss a lead again. We're on a mission to bring AI to the trades—and we need your help to build it.
The Opportunity
You'll be the person who makes IT just work at Hearth. As our IT and Security Specialist, you'll keep every employee unblocked, own how we onboard and off board people, and keep our SOC2 program running smoothly. Our systems have the basics in place, but they weren't built to scale — this is your shot to audit what's there and build the function into something that can support our growth.
What You'll Do:
- Keep the team unblocked. Be the first stop for IT issues across the company, resolving day-to-day tickets (roughly 10/day) quickly and independently.
- Build the systems we're missing. Own onboarding and off-boarding end to end, documenting the process so a new hire's first day feels seamless, not scrambled.
- Run SOC2 compliance. Partner with our People Operations team to keep us audit-ready in Vanta, owning the operational side of staying compliant.
- Level up how we work. Administer our Mac fleet, tighten access across tools like Dialpad and Salesforce, and find smarter ways to run IT — including automating repetitive support with AI where it makes sense.
- Grow the role your way. If it's the right fit, expand into Office Manager responsibilities — reception, supplies, guest coordination — with compensation adjusted accordingly.
What Success Looks Like in Your First 90 Days
- Employees are consistently unblocked — no ticket sits unresolved for long.
- A documented, repeatable onboarding and off-boarding process exists where one didn't before, and it's yours.
- SOC2 compliance work is moving forward smoothly and on track.
What We're Looking For:
Must-haves
- Prior experience as the main IT point person (or a core IT specialist) at a company of a similar size — you've seen a lot and can operate independently without hand-holding.
- Working knowledge of SOC2 compliance, comfortable owning the process in a tool like Vanta (deep, years-long compliance background not required — most of it is learnable).
- Strong written communication — much of this role happens over Slack, so clear, polished writing matters.
- Able to be on-site at our SoHo office five days a week.
Nice-to-haves
- Experience building AI-powered workflows or automations — auto-resolving routine support tickets, for example.
- Familiarity with Okta or similar identity/access management tools.
- Mac device administration experience, ideally from another startup.
What We're Not Looking For:
Not a fit if you need remote or hybrid flexibility, or if this would be your first IT role — we need someone who's done this before and can run with it.
Why This Role:
- Real scope, real ownership. You're not one voice in a big IT org — you get hands-on with everything and shape what this function becomes.
- Room to grow. There's no dedicated security hire yet — if that's the direction you want to take this, the ceiling is high.
- A company that's actually working. 15,000+ paying customers, default profitable, and backed by Founders Fund and 8VC — building AI for an industry that needs it.
Location
This role will be located in NYC along with the CEO and other key roles in the business. Hearth believes in the energy, connection, and serendipity of in-person/hybrid work culture (3+ days/week) for builders who are committed to building truly innovative software and making a significant positive impact in the world.
Benefits
- Mission-driven, values-based culture
- Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
- Generous PTO, plus paid company holidays
- Medical, dental, and vision options
- 401(k)
- Free Employee Assistance Program
- Parental Leave Program
- Pet Insurance
More About Us
Hearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider employment for qualified applicants with arrest and conviction records.
Hearth uses AI-assisted tools as part of our hiring process. All hiring decisions are made by a Hearth employee. Questions about our process? Contact recruiting@gethearth.com.
The pay range for this role is:
110,000 - 135,000 USD per year (New York)
IT Support Engineer Job Roles in New York
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Search IT Support Engineer Jobs in New YorkIT Support Engineer Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for IT support engineers in New York?
Large financial institutions, including JPMorgan Chase, Citigroup, and Goldman Sachs, are among the more active H-1B visa sponsors for IT support roles in New York. Major tech firms with New York offices, such as Google, Amazon, and IBM, also appear regularly in Department of Labor disclosure data for this occupation. Healthcare systems and media conglomerates headquartered in New York City round out the sponsorship picture.
Which visa types are most common for IT support engineer roles in New York?
The H-1B is the most common visa category for IT support engineers in New York, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. Candidates already authorized through OPT or STEM OPT extension may also work in these roles while an employer initiates sponsorship. Nationals of Australia or Canada may qualify for E-3 visa or TN visas respectively, depending on the specific role requirements.
Which cities in New York have the most IT support engineer sponsorship jobs?
New York City accounts for the significant majority of IT support engineer sponsorship opportunities in New York state, driven by its concentration of corporate headquarters, financial services firms, and technology companies. Buffalo and Rochester have a smaller but active market tied to manufacturing, healthcare, and regional university institutions. Albany sees sponsorship activity through state government contractors and healthcare technology employers.
How to find it support engineer visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically for IT support engineer roles that include visa sponsorship in New York, saving time compared to manually reviewing general job postings. On Migrate Mate, you can search by role type and state to surface employers with an active sponsorship track record. Focusing your applications on larger enterprise employers in New York City's finance and tech sectors tends to yield more sponsorship-eligible openings.
Are there any state-specific considerations for IT support engineers seeking sponsorship in New York?
New York follows federal prevailing wage requirements for H-1B positions, but roles located in New York City typically fall into higher wage tiers given the metropolitan area's cost of living, which affects what employers must pay sponsored workers. Candidates with degrees from New York universities such as NYU, Columbia, or Cornell may find alumni employer networks useful for identifying sponsorship-friendly firms. Competition for sponsored roles in New York City is generally higher than in other parts of the state.
What is the prevailing wage for sponsored it support engineer jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.