Technical Support Technician Visa Sponsorship Jobs in Illinois
Technical support technician visa sponsorship jobs in Illinois are concentrated in the Chicago metro, where companies like Motorola Solutions, Zebra Technologies, and CDW actively hire for IT support roles. The state's density of healthcare systems, financial firms, and tech employers across the Loop and suburban corridors makes Illinois one of the more active sponsorship markets for this role.
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Get Access To All JobsTITLE: Tech & AV Support Technician
DEPARTMENT: Information Technology
REPORTS TO: Director of Technology & AV Support Services
STATUS: Full-time, Non-Exempt
PAY RATE: $24.00 - $26.00/hour
LOCATION: Onsite - Shedd
Time Commitment: Wednesday - Sunday
POSITION OVERVIEW: The Tech & AV Service Desk Technician is a role that facilitates and maintains all user accessible voice, data, and desktop equipment, as well as the overall audio-visual (AV) experience for employees and patrons at Shedd. This position is responsible for the success of meetings, programs, and events requiring the operation of AV equipment for all Shedd employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Demonstrate commitment to Shedd's vision, mission, and values
- Collaborate with Shedd teams and vendors as needed
- First point of contact for end-user technology needs, including hardware, software, and desktop access
- Develop and provide training and support documentation for all Shedd employees
- Prepare and maintain new laptops, tablets and workstations for Shedd employees
- Assist in supporting telephony infrastructure and its associated end user hardware and software
- Performs daily exhibit walkthroughs verifying and troubleshooting the technical operation of the overall Shedd AV experience for guests
- Maintain an inventory of all Shedd owned hardware, including user devices and facilitating AV equipment
- Respond to and log workflows regarding employee technology/AV requests via JIRA ticketing system
- Arrange and operate AV equipment for meetings, classes, programs, and events as needed
- Serve as live show production assistant for programs and productions as needed
- Create and update technical documentation related to technology and AV systems configurations, process, procedure, and knowledgebase articles
- Maintain an ongoing understanding of current and emerging technologies
- Must be able to work onsite during normal business hours as well as on weekends and holidays
- Must be able to work in a fast-paced, ever-changing technology environment
- Other duties as assigned
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education: Minimum of a high school diploma and training in technology support or AV engineering, and/or equivalent experience providing technology and AV support
Experience:
- 2+ years of experience in the IT or AV field preferred
- Experience with various IT and AV technologies, including interactive displays, projectors, digital signage, AV environments, microphones, and videoconferencing
- Knowledge of and experience with various operating systems, including Microsoft Windows, Mac, iOS, and Android
- Knowledge of various common customer software packages, including Microsoft 365, G-Suite, and Adobe Suite
- Strong customer service, communication, and problem-solving skills
- Must be able to maintain effective relations with users at all levels and positively interact with customers with complex or challenging needs
- Ability to learn quickly and to communicate technical issues to non-technical personnel
Designations/Certifications: CompTia A+, MCSE, ACMT, CTS, and/or Dante preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Lift up to 60 pounds
- Sit
- Stand
- Stoop
- Walk
- Climb ladders
- Operate lift
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This person may be exposed to:
- Heat
- Cold
- Electrical shock
- Low noise
- Moderate Noise
- Loud Noise
BENEFITS OF WORKING AT SHEDD: We offer competitive compensation packages and opportunities for professional growth within our organization.
- Medical Insurance, including FSA and HSA plan options
- Vision and Dental Insurance
- Accrued Paid Time Off
- Up to 12 Paid Holidays
- Life Insurance
- Parental Leave and Adoption Assistance
- 401(k)
- Discounted Parking and Public Transit Subsidies
- Employee Assistance Program
- Employee Wellness program, including Preventive Care Incentive
- Employee Discounts
- Employee Tickets
Reasonable Accommodations:
Shedd Aquarium is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodations for any part of the employment process, please email us at jobs@sheddaquarium.org.
We strongly encourage people of color, LGBTQ+ community, veterans and active duty military, parents, individuals with disabilities, and individuals from all cultural backgrounds to apply. Shedd Aquarium is an equal opportunity employer and welcomes everyone to our team.
TITLE: Tech & AV Support Technician
DEPARTMENT: Information Technology
REPORTS TO: Director of Technology & AV Support Services
STATUS: Full-time, Non-Exempt
PAY RATE: $24.00 - $26.00/hour
LOCATION: Onsite - Shedd
Time Commitment: Wednesday - Sunday
POSITION OVERVIEW: The Tech & AV Service Desk Technician is a role that facilitates and maintains all user accessible voice, data, and desktop equipment, as well as the overall audio-visual (AV) experience for employees and patrons at Shedd. This position is responsible for the success of meetings, programs, and events requiring the operation of AV equipment for all Shedd employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Demonstrate commitment to Shedd's vision, mission, and values
- Collaborate with Shedd teams and vendors as needed
- First point of contact for end-user technology needs, including hardware, software, and desktop access
- Develop and provide training and support documentation for all Shedd employees
- Prepare and maintain new laptops, tablets and workstations for Shedd employees
- Assist in supporting telephony infrastructure and its associated end user hardware and software
- Performs daily exhibit walkthroughs verifying and troubleshooting the technical operation of the overall Shedd AV experience for guests
- Maintain an inventory of all Shedd owned hardware, including user devices and facilitating AV equipment
- Respond to and log workflows regarding employee technology/AV requests via JIRA ticketing system
- Arrange and operate AV equipment for meetings, classes, programs, and events as needed
- Serve as live show production assistant for programs and productions as needed
- Create and update technical documentation related to technology and AV systems configurations, process, procedure, and knowledgebase articles
- Maintain an ongoing understanding of current and emerging technologies
- Must be able to work onsite during normal business hours as well as on weekends and holidays
- Must be able to work in a fast-paced, ever-changing technology environment
- Other duties as assigned
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education: Minimum of a high school diploma and training in technology support or AV engineering, and/or equivalent experience providing technology and AV support
Experience:
- 2+ years of experience in the IT or AV field preferred
- Experience with various IT and AV technologies, including interactive displays, projectors, digital signage, AV environments, microphones, and videoconferencing
- Knowledge of and experience with various operating systems, including Microsoft Windows, Mac, iOS, and Android
- Knowledge of various common customer software packages, including Microsoft 365, G-Suite, and Adobe Suite
- Strong customer service, communication, and problem-solving skills
- Must be able to maintain effective relations with users at all levels and positively interact with customers with complex or challenging needs
- Ability to learn quickly and to communicate technical issues to non-technical personnel
Designations/Certifications: CompTia A+, MCSE, ACMT, CTS, and/or Dante preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Lift up to 60 pounds
- Sit
- Stand
- Stoop
- Walk
- Climb ladders
- Operate lift
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This person may be exposed to:
- Heat
- Cold
- Electrical shock
- Low noise
- Moderate Noise
- Loud Noise
BENEFITS OF WORKING AT SHEDD: We offer competitive compensation packages and opportunities for professional growth within our organization.
- Medical Insurance, including FSA and HSA plan options
- Vision and Dental Insurance
- Accrued Paid Time Off
- Up to 12 Paid Holidays
- Life Insurance
- Parental Leave and Adoption Assistance
- 401(k)
- Discounted Parking and Public Transit Subsidies
- Employee Assistance Program
- Employee Wellness program, including Preventive Care Incentive
- Employee Discounts
- Employee Tickets
Reasonable Accommodations:
Shedd Aquarium is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodations for any part of the employment process, please email us at jobs@sheddaquarium.org.
We strongly encourage people of color, LGBTQ+ community, veterans and active duty military, parents, individuals with disabilities, and individuals from all cultural backgrounds to apply. Shedd Aquarium is an equal opportunity employer and welcomes everyone to our team.
Technical Support Technician Job Roles in Illinois
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Search Technical Support Technician Jobs in IllinoisTechnical Support Technician Jobs in Illinois: Frequently Asked Questions
Which companies sponsor visas for technical support technicians in Illinois?
Illinois employers with documented H-1B sponsorship histories for technical support roles include Motorola Solutions, Zebra Technologies, CDW, Tempus, and large healthcare networks like Northwestern Medicine and Advocate Health Care. Major consulting and IT services firms with Illinois operations, including Accenture and Cognizant, have also filed on behalf of technical support technicians. Sponsorship activity is concentrated in the Chicago metro but also extends to suburban technology campuses in Schaumburg and Downers Grove.
Which visa types are most common for technical support technician roles in Illinois?
The H-1B is the most common visa category for technical support technicians in Illinois, provided the role meets the specialty occupation requirement, meaning a bachelor's degree in a relevant technical field is a standard minimum. Some positions are also filled through L-1B intracompany transfers when a candidate already works for a multinational employer. TN status is available for qualifying Canadian and Mexican nationals in defined technical roles, subject to specific occupational criteria.
Which cities in Illinois have the most technical support technician sponsorship jobs?
Chicago accounts for the largest share of technical support technician sponsorship activity in Illinois, particularly in the Loop, River North, and Fulton Market tech corridor. The northwest suburbs, especially Schaumburg and Hoffman Estates, host significant employer campuses for companies like Motorola Solutions and Zurich North America. Lisle, Downers Grove, and Naperville in the western suburbs also see consistent hiring, reflecting the broader DuPage County technology employment base.
How to find technical support technician visa sponsorship jobs in Illinois?
Migrate Mate filters job listings specifically for visa sponsorship, making it straightforward to search for technical support technician openings in Illinois without sifting through postings from employers who don't sponsor. You can narrow results by location, including Chicago and the surrounding metro suburbs, and review which employers have active sponsorship records for this role. Because sponsorship availability is not always stated in standard job postings, a dedicated tool like Migrate Mate saves significant time in the search process.
Are there any Illinois-specific considerations for technical support technician visa sponsorship?
Illinois employers sponsoring H-1B workers are required to pay the Department of Labor prevailing wage for the role and location, which is calculated at the county level and reflects local market rates in areas like Cook, DuPage, and Lake counties. Chicago's concentration of Big Ten university alumni networks, particularly from the University of Illinois system and Illinois Institute of Technology, creates a pipeline that many Illinois tech employers actively recruit from, which can influence how sponsorship-eligible candidates are evaluated for technical support positions.
What is the prevailing wage for sponsored technical support technician jobs in Illinois?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
See which technical support technician employers are hiring and sponsoring visas in Illinois right now.
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