Technical Support Technician Visa Sponsorship Jobs in Wisconsin
Technical support technician visa sponsorship jobs in Wisconsin are concentrated in Milwaukee, Madison, and Green Bay, where employers like Fiserv, Epic Systems, and Rockwell Automation maintain significant technology operations. Wisconsin's financial technology, healthcare IT, and manufacturing sectors regularly hire for technical support roles requiring specialized knowledge and, in some cases, international talent.
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Get Access To All JobsTitle: Desktop support Technician
Location: Appleton, WI 54915 (Onsite)
Duration: Long term contract
About Job role:
As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.
Job Description:
- Technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Manage the reporting of SLAs, Adherence of SLA and contract
- Manage shift and shift planning including on call roster
- Manage Resource productivity
- Enable the team with training and development
- Ensure security compliance
- Ensure sufficient inventory level is managed across locations
- Ensure all service request and incidents are resolved before agreed service levels
- Plan and execute any move request or project work
- Lead the team by providing technical and process assistance to below activities
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software
- Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks
- Perform onsite updates, Configuration changes, or Software installations
- Provide onsite technical assistance to end users by visiting their desk location
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform end-user support related security and controls and compliance related tasks such as Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites
- Provide On-call support if required outside business hours on a rotational basis
Desired Qualifications:
- Experience with various desktop systems, operating systems, and diverse technical environments
- Excellent customer service orientation and verbal communication skills
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices
- Ability to install software for and troubleshoot a wide range of applications
- Analytical thinking and problem-solving ability
- CompTIA A+ certification or equivalent certification
- Flexible for travelling to remote sites or cluster
- Should be able to lift weight up to 30lbs at waist level
Thanks,
Elyash Khan
Raas Infotek
Newark, DE 19702
Direct number: 302-286-9976 | 125
Email: elyash.khan@raasinfotek.com
Title: Desktop support Technician
Location: Appleton, WI 54915 (Onsite)
Duration: Long term contract
About Job role:
As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.
Job Description:
- Technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Manage the reporting of SLAs, Adherence of SLA and contract
- Manage shift and shift planning including on call roster
- Manage Resource productivity
- Enable the team with training and development
- Ensure security compliance
- Ensure sufficient inventory level is managed across locations
- Ensure all service request and incidents are resolved before agreed service levels
- Plan and execute any move request or project work
- Lead the team by providing technical and process assistance to below activities
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software
- Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks
- Perform onsite updates, Configuration changes, or Software installations
- Provide onsite technical assistance to end users by visiting their desk location
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform end-user support related security and controls and compliance related tasks such as Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites
- Provide On-call support if required outside business hours on a rotational basis
Desired Qualifications:
- Experience with various desktop systems, operating systems, and diverse technical environments
- Excellent customer service orientation and verbal communication skills
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices
- Ability to install software for and troubleshoot a wide range of applications
- Analytical thinking and problem-solving ability
- CompTIA A+ certification or equivalent certification
- Flexible for travelling to remote sites or cluster
- Should be able to lift weight up to 30lbs at waist level
Thanks,
Elyash Khan
Raas Infotek
Newark, DE 19702
Direct number: 302-286-9976 | 125
Email: elyash.khan@raasinfotek.com
Technical Support Technician Job Roles in Wisconsin
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Search Technical Support Technician Jobs in WisconsinTechnical Support Technician Jobs in Wisconsin: Frequently Asked Questions
Which companies in Wisconsin sponsor visas for technical support technicians?
Wisconsin employers with documented H-1B sponsorship histories in technical roles include Fiserv in Milwaukee, Epic Systems in Verona, Rockwell Automation, and Kohl's technology division. Larger healthcare systems such as UW Health and Aurora Health Care also hire technical support staff and have sponsored work visas. Sponsorship activity concentrates in companies with established HR infrastructure and recurring technology hiring needs.
Which visa types are most common for technical support technician roles in Wisconsin?
The H-1B is the most common visa for technical support technicians in Wisconsin, provided the role qualifies as a specialty occupation requiring a bachelor's degree or higher in a specific technical field. Candidates with Canadian or Mexican citizenship may also qualify under the TN visa category. L-1 transfers are another pathway for technicians moving within a multinational company's internal structure to a Wisconsin office.
Which cities in Wisconsin have the most technical support technician sponsorship jobs?
Milwaukee generates the highest volume of technical support sponsorship opportunities in Wisconsin, driven by its financial technology and insurance sector employers. Madison follows closely, anchored by Epic Systems and the University of Wisconsin's technology ecosystem. Green Bay and Waukesha have a smaller but consistent presence, particularly linked to manufacturing technology and regional healthcare IT operations.
How to find technical support technician visa sponsorship jobs in Wisconsin?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse technical support technician roles in Wisconsin without sifting through positions that don't offer sponsorship. You can narrow results by location, filtering for Milwaukee, Madison, or other Wisconsin cities. Migrate Mate also surfaces employer sponsorship history, which helps you prioritize companies that have filed for technical roles before.
Are there any Wisconsin-specific considerations for technical support technicians seeking visa sponsorship?
Wisconsin's prevailing wage requirements under the H-1B program are determined by the Department of Labor using regional data for Milwaukee, Madison, and other metropolitan areas, so offers must meet the wage level for the specific location. The state's strong ties to Epic Systems have created a notable pipeline of international technical talent through university partnerships with UW-Madison, meaning some employers in the region have well-established international hiring processes.
What is the prevailing wage for sponsored technical support technician jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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