Technical Support Technician Visa Sponsorship Jobs in Ohio
Technical support technician visa sponsorship jobs in Ohio are concentrated in Columbus, Cleveland, and Cincinnati, where employers like Nationwide, KeyBank, and Philips North America maintain large IT support operations. Ohio's mix of financial services, healthcare technology, and manufacturing sectors creates steady demand for sponsored technical support roles across the state.
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Get Access To All JobsINTRODUCTION
Working at Cedarville University is more than a job, it's a calling. A call to help equip students to go into the world and do great things for the Kingdom. A call to use the gifts God has given you to make the most of every day. A call to work as unto the Lord. God is doing great things at Cedarville University and we are excited for you to be part of it.
When applying, please include a resume/CV and cover letter in PDF format. Additional documents will be requested if needed. Please do not submit documents that include dates of birth, social security numbers, or that require password access.
Cedarville University is seeking to hire an IT Support Tier 2 Technician that provides advising, installation, diagnostic, repair and technical support services for university and personally-owned technology and peripherals. This is a full-time, non-exempt position that reports to the Director of Technical Services.
PRIMARY RESPONSIBILITIES:
This position works as a team member performing assigned tasks and taking proper initiative to resolve the following user issues:
- Installs or removes hardware and/or software, using supplied installation instructions and tools including, where appropriate, handover to the client. Conducts tests, corrects malfunctions, and documents results in accordance with agreed procedures. Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Provides assistance to users in a professional manner following agreed procedures for further help or escalation. Reviews change requests. Maintains accurate records of user requests, contact details and outcomes. Contributes to the development of installation procedures and standards.
- Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.
- Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures.
- Applies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes ensuring protection of assets and components from unauthorized change, diversion and inappropriate use. Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates. Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction.
- Assists in investigation and resolution of network problems. Assists with specified maintenance procedures.
- Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
QUALIFICATIONS
- Experience in installation and maintenance of computers and related equipment (or an aptitude for such work)
- Basic working knowledge of computer operation (OS & hardware)
- Aptitude and willingness to learn thorough diagnostic and repair techniques
- Qualified applicant must be a born-again Christian with a personal commitment to Jesus Christ
- Qualified applicant must agree with and be willing to abide by Cedarville University's doctrinal statement, community covenant, and general workplace standards.
Contact Information:
All official inquiries should be directed to Teresa Day, Director of Staffing Services. Applicants must agree with and be willing to abide by Cedarville University's doctrinal statement, community covenant, and general workplace standards.
This position is subject to the University's verification of credentials and other information required by law and Cedarville University policies, including the completion of a criminal history investigation. This position is located in Cedarville, Ohio. Cedarville University is an Equal Opportunity Employer.
We Offer an Exceptional Employee Experience:
- A commitment to Scripture that informs everything we do – transforming lives through excellent education and equipping students to stand for the Word of God and the Testimony of Jesus Christ. We are a mission-led, Christian institution with numerous opportunities for your growth and contributions.
- An excellent and comprehensive employee benefits program for eligible employees and their families.
- Meaningful Christian community and fellowship among students, faculty, and staff.
- A beautiful, well-maintained campus with modern facilities in the serene, family-oriented town of Cedarville, Ohio.
- Free access to our first-class Athletic and Recreation Facilities.
- Free employee parking.
- Free access to Centennial Library campus resources.
- Campus Bookstore and Campus Dining Hall discounts.
- Opportunities to foster growth through chapel and other university-sponsored events.
- Opportunities to share the gospel worldwide through Global Outreach mission trips.
General inquiries should be directed to Teresa Day, Director of Staffing. This position is subject to the University's verification of credentials and other information required by law and Cedarville University policies, including the successful completion of a criminal history investigation. Applications will be accepted until the position is filled. Cedarville University is an equal opportunity employer.
Job Details
Pay Type: Hourly
Location: Cedarville University, 251 N. Main St., Cedarville, Ohio, United States of America
INTRODUCTION
Working at Cedarville University is more than a job, it's a calling. A call to help equip students to go into the world and do great things for the Kingdom. A call to use the gifts God has given you to make the most of every day. A call to work as unto the Lord. God is doing great things at Cedarville University and we are excited for you to be part of it.
When applying, please include a resume/CV and cover letter in PDF format. Additional documents will be requested if needed. Please do not submit documents that include dates of birth, social security numbers, or that require password access.
Cedarville University is seeking to hire an IT Support Tier 2 Technician that provides advising, installation, diagnostic, repair and technical support services for university and personally-owned technology and peripherals. This is a full-time, non-exempt position that reports to the Director of Technical Services.
PRIMARY RESPONSIBILITIES:
This position works as a team member performing assigned tasks and taking proper initiative to resolve the following user issues:
- Installs or removes hardware and/or software, using supplied installation instructions and tools including, where appropriate, handover to the client. Conducts tests, corrects malfunctions, and documents results in accordance with agreed procedures. Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Provides assistance to users in a professional manner following agreed procedures for further help or escalation. Reviews change requests. Maintains accurate records of user requests, contact details and outcomes. Contributes to the development of installation procedures and standards.
- Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.
- Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures.
- Applies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes ensuring protection of assets and components from unauthorized change, diversion and inappropriate use. Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates. Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction.
- Assists in investigation and resolution of network problems. Assists with specified maintenance procedures.
- Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
QUALIFICATIONS
- Experience in installation and maintenance of computers and related equipment (or an aptitude for such work)
- Basic working knowledge of computer operation (OS & hardware)
- Aptitude and willingness to learn thorough diagnostic and repair techniques
- Qualified applicant must be a born-again Christian with a personal commitment to Jesus Christ
- Qualified applicant must agree with and be willing to abide by Cedarville University's doctrinal statement, community covenant, and general workplace standards.
Contact Information:
All official inquiries should be directed to Teresa Day, Director of Staffing Services. Applicants must agree with and be willing to abide by Cedarville University's doctrinal statement, community covenant, and general workplace standards.
This position is subject to the University's verification of credentials and other information required by law and Cedarville University policies, including the completion of a criminal history investigation. This position is located in Cedarville, Ohio. Cedarville University is an Equal Opportunity Employer.
We Offer an Exceptional Employee Experience:
- A commitment to Scripture that informs everything we do – transforming lives through excellent education and equipping students to stand for the Word of God and the Testimony of Jesus Christ. We are a mission-led, Christian institution with numerous opportunities for your growth and contributions.
- An excellent and comprehensive employee benefits program for eligible employees and their families.
- Meaningful Christian community and fellowship among students, faculty, and staff.
- A beautiful, well-maintained campus with modern facilities in the serene, family-oriented town of Cedarville, Ohio.
- Free access to our first-class Athletic and Recreation Facilities.
- Free employee parking.
- Free access to Centennial Library campus resources.
- Campus Bookstore and Campus Dining Hall discounts.
- Opportunities to foster growth through chapel and other university-sponsored events.
- Opportunities to share the gospel worldwide through Global Outreach mission trips.
General inquiries should be directed to Teresa Day, Director of Staffing. This position is subject to the University's verification of credentials and other information required by law and Cedarville University policies, including the successful completion of a criminal history investigation. Applications will be accepted until the position is filled. Cedarville University is an equal opportunity employer.
Job Details
Pay Type: Hourly
Location: Cedarville University, 251 N. Main St., Cedarville, Ohio, United States of America
Technical Support Technician Job Roles in Ohio
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Search Technical Support Technician Jobs in OhioTechnical Support Technician Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for technical support technicians in Ohio?
Ohio employers with documented H-1B visa sponsorship activity for technical support roles include Nationwide Insurance and JPMorgan Chase in Columbus, KeyBank and Cleveland Clinic in Cleveland, and Procter & Gamble and Kroger Technology in Cincinnati. Large healthcare systems like OhioHealth and university IT departments at Ohio State University also appear regularly in Department of Labor disclosure data for technical support positions.
Which visa types are most common for technical support technician roles in Ohio?
The H-1B is the most common visa category for technical support technicians in Ohio, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field such as computer science or information technology. Some employers also sponsor TN visas for Canadian and Mexican nationals where the role meets USMCA requirements. Employers file a Labor Condition Application with the Department of Labor before petitioning USCIS.
Which cities in Ohio have the most technical support technician sponsorship jobs?
Columbus accounts for the largest share of sponsored technical support technician roles in Ohio, driven by its concentration of financial services firms, insurance companies, and a growing tech sector. Cleveland is the second-largest market, supported by healthcare IT and financial institutions. Cincinnati rounds out the top three, with demand from consumer goods companies and regional banks. Dayton also sees sponsorship activity tied to defense contractors and aerospace firms.
How to find technical support technician visa sponsorship jobs in Ohio?
Migrate Mate filters job listings specifically for visa sponsorship, so you can search technical support technician roles in Ohio without sorting through positions that exclude international candidates. The platform pulls together openings from Ohio employers who have indicated sponsorship willingness, covering Columbus, Cleveland, Cincinnati, and surrounding markets. Filtering by state and role on Migrate Mate is the most direct way to identify active sponsorship opportunities in this field.
Are there state-specific factors that affect visa sponsorship for technical support technicians in Ohio?
Ohio's large public university system, including Ohio State University and Case Western Reserve University, produces a significant pipeline of international graduates on OPT who transition into sponsored roles. Employers in Ohio are required to pay the prevailing wage for the specific metropolitan area where work is performed, so rates differ between Columbus, Cleveland, and Cincinnati. Ohio also has active H-1B dependent employers in the IT services sector, which means some companies face stricter attestation requirements under Department of Labor rules.
What is the prevailing wage for sponsored technical support technician jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.