Technical Support Technician Visa Sponsorship Jobs in Texas
Technical support technician visa sponsorship jobs in Texas are concentrated in the Dallas-Fort Worth metroplex, Austin's tech corridor, and Houston's energy and healthcare sectors. Major employers including Dell Technologies, AT&T, and Texas Instruments have established sponsorship track records for technical support roles requiring specialized systems knowledge and certifications.
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Get Access To All JobsINTRODUCTION
This position has a hybrid schedule and will be required to be on site at our Bulverde, New Braunfels and San Antonio locations as needed.
PRIMARY FUNCTION/RESPONSIBILITY
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. Provide routine training and support in the use of company technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide technical assistance and support for incoming service requests and issues related to computer systems, software, and hardware via multiple modalities (phone, email, in-person) based on the individual preferences of internal and external customers.
- Document all efforts for incoming requests within an electronic system to track tickets.
- Communicate (written and orally) regarding all efforts made through the assignment, troubleshooting and resolution of issue.
- Triage customer need, providing immediate support for routine requests as assigned per department SLA.
- Escalate high-priority requests or tickets outside of expertise to Senior Technician appropriately.
- Proactively follow up with customers with pending requests to let them know the status of the issue and a timeline when they can expect it to be resolved.
- Install, modify, and repair computer hardware and software.
- Clean-up/reset computers, removing unwanted, unwarranted software, returning to initial system delivery state.
- Run diagnostic programs to resolve problems for endpoints, cell phone and peripherals.
- Diagnose technical problems with endpoint connectivity to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Set up computers and equipment as requested for routine business needs including but not limited to department needs, device lifecycle and reasonable accommodations for staff members.
- Travel as needed (30%) between facilities in San Antonio, New Braunfels, and Bulverde, TX.
- Meet vendors and provide them with appropriate access to facilities.
- Work independently on special projects under direction of the IT leadership.
- As assigned, act as part of a Cybersecurity Incident Response Team under the direction of the Cybersecurity Analyst and IT management.
- Performs other related duties as assigned.
QUALIFICATIONS
Required:
1+ years’ applicable Information Technology experience
Preferred:
- Associate degree from an accredited college or university in technology or related field
- Certifications: ITIL v4 Foundations, CompTIA A+, Microsoft and/or Google IT Support Certificate
- Knowledge of commonly used concepts, practices, and procedures within the field of social services, including HIPAA and other privacy laws, preferred.
- Experience supporting clients in a fully cloud Microsoft platform environment, Office 365, Entra ID, DocuSign, and VoIP platforms.
PHYSICAL/MENTAL REQUIREMENTS
- Pick up or move light equipment.
- Body mobility to stoop, kneel, bend, reach, and walk.
- Light to moderate lifting.
- Must have the ability to communicate both verbally and in writing.
- Light and ventilation are found in a typical home setting.
- Campuses are smoke-free, except on permitted campuses in designated areas.
- Possible injury when lifting or moving if employee fails to use proper body mechanics, or if proper techniques are not used.
DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS
Supervised by: Director of IT
Supervises: N/A
INTRODUCTION
This position has a hybrid schedule and will be required to be on site at our Bulverde, New Braunfels and San Antonio locations as needed.
PRIMARY FUNCTION/RESPONSIBILITY
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. Provide routine training and support in the use of company technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide technical assistance and support for incoming service requests and issues related to computer systems, software, and hardware via multiple modalities (phone, email, in-person) based on the individual preferences of internal and external customers.
- Document all efforts for incoming requests within an electronic system to track tickets.
- Communicate (written and orally) regarding all efforts made through the assignment, troubleshooting and resolution of issue.
- Triage customer need, providing immediate support for routine requests as assigned per department SLA.
- Escalate high-priority requests or tickets outside of expertise to Senior Technician appropriately.
- Proactively follow up with customers with pending requests to let them know the status of the issue and a timeline when they can expect it to be resolved.
- Install, modify, and repair computer hardware and software.
- Clean-up/reset computers, removing unwanted, unwarranted software, returning to initial system delivery state.
- Run diagnostic programs to resolve problems for endpoints, cell phone and peripherals.
- Diagnose technical problems with endpoint connectivity to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Set up computers and equipment as requested for routine business needs including but not limited to department needs, device lifecycle and reasonable accommodations for staff members.
- Travel as needed (30%) between facilities in San Antonio, New Braunfels, and Bulverde, TX.
- Meet vendors and provide them with appropriate access to facilities.
- Work independently on special projects under direction of the IT leadership.
- As assigned, act as part of a Cybersecurity Incident Response Team under the direction of the Cybersecurity Analyst and IT management.
- Performs other related duties as assigned.
QUALIFICATIONS
Required:
1+ years’ applicable Information Technology experience
Preferred:
- Associate degree from an accredited college or university in technology or related field
- Certifications: ITIL v4 Foundations, CompTIA A+, Microsoft and/or Google IT Support Certificate
- Knowledge of commonly used concepts, practices, and procedures within the field of social services, including HIPAA and other privacy laws, preferred.
- Experience supporting clients in a fully cloud Microsoft platform environment, Office 365, Entra ID, DocuSign, and VoIP platforms.
PHYSICAL/MENTAL REQUIREMENTS
- Pick up or move light equipment.
- Body mobility to stoop, kneel, bend, reach, and walk.
- Light to moderate lifting.
- Must have the ability to communicate both verbally and in writing.
- Light and ventilation are found in a typical home setting.
- Campuses are smoke-free, except on permitted campuses in designated areas.
- Possible injury when lifting or moving if employee fails to use proper body mechanics, or if proper techniques are not used.
DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS
Supervised by: Director of IT
Supervises: N/A
Technical Support Technician Job Roles in Texas
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Search Technical Support Technician Jobs in TexasTechnical Support Technician Jobs in Texas: Frequently Asked Questions
Which companies in Texas sponsor visas for technical support technicians?
Dell Technologies, AT&T, Texas Instruments, Hewlett Packard Enterprise, and IBM are among the Texas employers with documented H-1B visa sponsorship histories for technical support roles. Healthcare systems like HCA Healthcare and energy companies such as ExxonMobil also hire technical support technicians and have filed Labor Condition Applications in Texas. Sponsorship availability varies by role, team, and hiring cycle.
Which visa types are most common for technical support technician roles in Texas?
The H-1B is the most common visa for technical support technicians in Texas, provided the role qualifies as a specialty occupation requiring a bachelor's degree or higher in a specific technical field. Employers must demonstrate the position requires specialized knowledge, not just general IT support. Some technicians also enter on TN visas if they are Canadian or Mexican nationals working in qualifying engineering or computer science categories.
Which cities in Texas have the most technical support technician visa sponsorship jobs?
Dallas-Fort Worth leads Texas for technical support technician sponsorship jobs, driven by concentrations of technology, telecommunications, and financial services companies. Austin follows closely given its growing tech sector anchored by companies like Apple, Google, and Oracle. Houston adds sponsorship volume through energy sector IT infrastructure roles and a large medical center complex that employs technical support staff across hospital systems.
How to find technical support technician visa sponsorship jobs in Texas?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search technical support technician roles in Texas without manually screening each posting. The platform surfaces positions from employers actively open to sponsoring, which is particularly useful in Texas where sponsorship willingness varies significantly between the large enterprise employers in Dallas and Austin and smaller regional firms.
Are there any Texas-specific considerations for technical support technicians seeking visa sponsorship?
Texas has no state income tax, which affects prevailing wage comparisons when the Department of Labor evaluates whether an employer's offered compensation meets required levels. The state's large university system, including UT Austin, Texas A&M, and UT Dallas, produces a significant pipeline of international graduates on OPT who pursue sponsorship with Texas employers. Certifications like CompTIA, Cisco, or Microsoft credentials can strengthen sponsorship cases by demonstrating specialized qualifications beyond general support experience.
What is the prevailing wage for sponsored technical support technician jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.