Account Lead Visa Sponsorship Jobs in Indiana
Account lead visa sponsorship jobs in Indiana draw from the state's strengths in life sciences, manufacturing technology, and enterprise software. Indianapolis anchors most hiring, with major employers such as Salesforce, Eli Lilly, and Cummins regularly recruiting for client-facing commercial roles. Fort Wayne and Bloomington also see activity tied to regional distribution and university-adjacent tech firms.
Find Account Lead JobsOverview
Showing 5 of 14+ Account Lead Jobs in Indiana with Visa Sponsorship
See all Account Lead Jobs in Indiana with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Account Lead Jobs in Indiana with Visa Sponsorship.
Get Access To All JobsINTRODUCTION
Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.
Position Summary
The Senior Manager, Customer Success is responsible for leading the day-to-day execution of customer success strategies that drive customer satisfaction, retention, and long-term growth. This role serves as the critical link between customers and internal business partners, ensuring customer objectives are achieved while supporting company goals and operational excellence.
The Senior Manager is a hands-on leader responsible for managing customer success teams, optimizing processes, driving customer engagement initiatives, and delivering measurable outcomes. The Senior Manager develops strong customer relationships, identifies opportunities for service enhancement, and ensures consistent day-to-day execution of customer success programs across the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead and manage the Customer Success team, providing coaching, development, and performance management.
- Serve as the primary operational bridge between customer success, sales, operations, and business development teams.
- Execute customer success strategies that align customer goals with organizational objectives.
- Develop, implement, and continuously improve customer success processes and SOPs.
- Monitor customer health metrics, satisfaction scores, and service performance indicators.
- Analyze customer feedback and operational data to identify improvement opportunities.
- Drive customer onboarding, adoption, engagement, and retention initiatives.
- Partner with cross-functional teams to resolve customer issues effectively.
- Establish customer communication plans, business reviews, and escalation processes.
- Identify opportunities to expand customer relationships and value.
- Recruit, onboard, train, and develop customer success team members.
- Manage team workloads and performance expectations.
- Prepare and present customer success metrics and reports to leadership.
- Foster a customer-centric culture focused on continuous improvement.
EDUCATION AND EXPERIENCE REQUIREMENTS
- Bachelor's degree preferred; or equivalent experience
- Minimum of 5–7 years of customer success, customer service, account management, or related experience.
- At least 3 years of leadership experience managing customer-facing teams.
- Proven track record of improving customer satisfaction, retention, and service performance.
- Experience developing and implementing customer-focused processes and operational improvements.
- Experience working cross-functionally with sales, operations, and leadership teams.
REQUIRED SKILLS AND COMPETENCIES
- Exceptional verbal and written communication skills.
- Strong relationship-building and customer engagement abilities.
- Excellent interpersonal and customer service skills.
- Strong organizational and project management capabilities.
- Analytical mindset with the ability to interpret data.
- Effective problem-solving and decision-making skills.
- Demonstrated leadership and team development experience.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite and CRM platforms.
- Strong business acumen and understanding of customer lifecycle management.
KEY SUCCESS MEASURES
- Customer Satisfaction (CSAT) performance
- Customer retention and renewal rates
- Customer issue resolution and response times
- Team performance and employee engagement
- Achievement of customer success KPIs and service level commitments
- Process improvement and operational efficiency gains
- Growth of customer relationships and account expansion opportunities
WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
BENEFITS
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
INTRODUCTION
Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.
Position Summary
The Senior Manager, Customer Success is responsible for leading the day-to-day execution of customer success strategies that drive customer satisfaction, retention, and long-term growth. This role serves as the critical link between customers and internal business partners, ensuring customer objectives are achieved while supporting company goals and operational excellence.
The Senior Manager is a hands-on leader responsible for managing customer success teams, optimizing processes, driving customer engagement initiatives, and delivering measurable outcomes. The Senior Manager develops strong customer relationships, identifies opportunities for service enhancement, and ensures consistent day-to-day execution of customer success programs across the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead and manage the Customer Success team, providing coaching, development, and performance management.
- Serve as the primary operational bridge between customer success, sales, operations, and business development teams.
- Execute customer success strategies that align customer goals with organizational objectives.
- Develop, implement, and continuously improve customer success processes and SOPs.
- Monitor customer health metrics, satisfaction scores, and service performance indicators.
- Analyze customer feedback and operational data to identify improvement opportunities.
- Drive customer onboarding, adoption, engagement, and retention initiatives.
- Partner with cross-functional teams to resolve customer issues effectively.
- Establish customer communication plans, business reviews, and escalation processes.
- Identify opportunities to expand customer relationships and value.
- Recruit, onboard, train, and develop customer success team members.
- Manage team workloads and performance expectations.
- Prepare and present customer success metrics and reports to leadership.
- Foster a customer-centric culture focused on continuous improvement.
EDUCATION AND EXPERIENCE REQUIREMENTS
- Bachelor's degree preferred; or equivalent experience
- Minimum of 5–7 years of customer success, customer service, account management, or related experience.
- At least 3 years of leadership experience managing customer-facing teams.
- Proven track record of improving customer satisfaction, retention, and service performance.
- Experience developing and implementing customer-focused processes and operational improvements.
- Experience working cross-functionally with sales, operations, and leadership teams.
REQUIRED SKILLS AND COMPETENCIES
- Exceptional verbal and written communication skills.
- Strong relationship-building and customer engagement abilities.
- Excellent interpersonal and customer service skills.
- Strong organizational and project management capabilities.
- Analytical mindset with the ability to interpret data.
- Effective problem-solving and decision-making skills.
- Demonstrated leadership and team development experience.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite and CRM platforms.
- Strong business acumen and understanding of customer lifecycle management.
KEY SUCCESS MEASURES
- Customer Satisfaction (CSAT) performance
- Customer retention and renewal rates
- Customer issue resolution and response times
- Team performance and employee engagement
- Achievement of customer success KPIs and service level commitments
- Process improvement and operational efficiency gains
- Growth of customer relationships and account expansion opportunities
WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
BENEFITS
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Account Lead Job Roles in Indiana
See all Account Lead Jobs in Indiana
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Account Lead Jobs in IndianaAccount Lead Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for account leads in Indiana?
Indianapolis-based employers with consistent sponsorship histories for commercial roles include Salesforce, Eli Lilly, Cummins, and Roche Diagnostics. Larger technology and life sciences firms tend to have established HR and legal infrastructure to support H-1B visa and other visa filings. Smaller regional companies sponsor less frequently, so targeting mid-to-large enterprises with documented filing histories gives you a more realistic starting point.
What visa types realistically fit account lead roles in Indiana?
Account lead roles typically qualify as specialty occupations requiring a bachelor's degree in business, marketing, or a related field, making H-1B the primary path. Green card sponsorship through EB-2 or EB-3 is possible after establishing tenure. Australian nationals may consider the E-3 visa, and Chilean or Singaporean nationals may qualify under H-1B1 visa. F-1 students can work under OPT while pursuing sponsorship from an Indiana employer.
How to find account lead visa sponsorship jobs in Indiana?
Migrate Mate lists Indiana employers with verified visa sponsorship histories for account lead and related commercial roles, so you can search specifically for companies that have filed for these positions rather than guessing. Filtering by Indiana and by role type surfaces employers in Indianapolis, Fort Wayne, and other active markets who have demonstrated willingness to sponsor, saving time compared to applying broadly and discovering sponsorship availability late in the process.
Which cities in Indiana have the most account lead sponsorship jobs?
Indianapolis concentrates the majority of account lead sponsorship activity, driven by its corporate headquarters density in technology, pharmaceuticals, and logistics. Bloomington sees some activity linked to Indiana University's research and commercialization ecosystem. Fort Wayne and South Bend generate demand from regional manufacturing and distribution firms, though at lower volumes than the state capital. Focusing your search on Indianapolis gives you the widest pool of sponsoring employers.
Are there state-specific factors that affect account lead sponsorship in Indiana?
Indiana's strength in life sciences and advanced manufacturing means account lead roles here often sit at the intersection of technical product knowledge and enterprise sales, which supports a specialty occupation argument for H-1B purposes. The presence of Purdue University and Indiana University creates a consistent pipeline of international graduates entering commercial roles. Employers in the Indianapolis metro have more experience processing visa filings than those in smaller Indiana markets, which can affect how smoothly a sponsorship process goes.
What is the prevailing wage for sponsored account lead jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.