Lead Account Manager Visa Sponsorship Jobs in Indiana
Lead account manager roles in Indiana span enterprise software, manufacturing technology, and healthcare IT, with employers in Indianapolis, Fort Wayne, and Carmel actively hiring. Companies like Salesforce, Cummins, and Eli Lilly have sponsored international professionals for client-facing sales leadership positions. Indiana's mix of corporate headquarters and regional offices creates consistent demand for experienced account managers.
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Get Access To All JobsINTRODUCTION
Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.
Position Summary
The Senior Manager, Customer Success is responsible for leading the day-to-day execution of customer success strategies that drive customer satisfaction, retention, and long-term growth. This role serves as the critical link between customers and internal business partners, ensuring customer objectives are achieved while supporting company goals and operational excellence.
The Senior Manager is a hands-on leader responsible for managing customer success teams, optimizing processes, driving customer engagement initiatives, and delivering measurable outcomes. The Senior Manager develops strong customer relationships, identifies opportunities for service enhancement, and ensures consistent day-to-day execution of customer success programs across the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead and manage the Customer Success team, providing coaching, development, and performance management.
- Serve as the primary operational bridge between customer success, sales, operations, and business development teams.
- Execute customer success strategies that align customer goals with organizational objectives.
- Develop, implement, and continuously improve customer success processes and SOPs.
- Monitor customer health metrics, satisfaction scores, and service performance indicators.
- Analyze customer feedback and operational data to identify improvement opportunities.
- Drive customer onboarding, adoption, engagement, and retention initiatives.
- Partner with cross-functional teams to resolve customer issues effectively.
- Establish customer communication plans, business reviews, and escalation processes.
- Identify opportunities to expand customer relationships and value.
- Recruit, onboard, train, and develop customer success team members.
- Manage team workloads and performance expectations.
- Prepare and present customer success metrics and reports to leadership.
- Foster a customer-centric culture focused on continuous improvement.
EDUCATION AND EXPERIENCE REQUIREMENTS
- Bachelor's degree preferred; or equivalent experience
- Minimum of 5–7 years of customer success, customer service, account management, or related experience.
- At least 3 years of leadership experience managing customer-facing teams.
- Proven track record of improving customer satisfaction, retention, and service performance.
- Experience developing and implementing customer-focused processes and operational improvements.
- Experience working cross-functionally with sales, operations, and leadership teams.
REQUIRED SKILLS AND COMPETENCIES
- Exceptional verbal and written communication skills.
- Strong relationship-building and customer engagement abilities.
- Excellent interpersonal and customer service skills.
- Strong organizational and project management capabilities.
- Analytical mindset with the ability to interpret data.
- Effective problem-solving and decision-making skills.
- Demonstrated leadership and team development experience.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite and CRM platforms.
- Strong business acumen and understanding of customer lifecycle management.
KEY SUCCESS MEASURES
- Customer Satisfaction (CSAT) performance
- Customer retention and renewal rates
- Customer issue resolution and response times
- Team performance and employee engagement
- Achievement of customer success KPIs and service level commitments
- Process improvement and operational efficiency gains
- Growth of customer relationships and account expansion opportunities
WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
BENEFITS
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
INTRODUCTION
Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.
Position Summary
The Senior Manager, Customer Success is responsible for leading the day-to-day execution of customer success strategies that drive customer satisfaction, retention, and long-term growth. This role serves as the critical link between customers and internal business partners, ensuring customer objectives are achieved while supporting company goals and operational excellence.
The Senior Manager is a hands-on leader responsible for managing customer success teams, optimizing processes, driving customer engagement initiatives, and delivering measurable outcomes. The Senior Manager develops strong customer relationships, identifies opportunities for service enhancement, and ensures consistent day-to-day execution of customer success programs across the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead and manage the Customer Success team, providing coaching, development, and performance management.
- Serve as the primary operational bridge between customer success, sales, operations, and business development teams.
- Execute customer success strategies that align customer goals with organizational objectives.
- Develop, implement, and continuously improve customer success processes and SOPs.
- Monitor customer health metrics, satisfaction scores, and service performance indicators.
- Analyze customer feedback and operational data to identify improvement opportunities.
- Drive customer onboarding, adoption, engagement, and retention initiatives.
- Partner with cross-functional teams to resolve customer issues effectively.
- Establish customer communication plans, business reviews, and escalation processes.
- Identify opportunities to expand customer relationships and value.
- Recruit, onboard, train, and develop customer success team members.
- Manage team workloads and performance expectations.
- Prepare and present customer success metrics and reports to leadership.
- Foster a customer-centric culture focused on continuous improvement.
EDUCATION AND EXPERIENCE REQUIREMENTS
- Bachelor's degree preferred; or equivalent experience
- Minimum of 5–7 years of customer success, customer service, account management, or related experience.
- At least 3 years of leadership experience managing customer-facing teams.
- Proven track record of improving customer satisfaction, retention, and service performance.
- Experience developing and implementing customer-focused processes and operational improvements.
- Experience working cross-functionally with sales, operations, and leadership teams.
REQUIRED SKILLS AND COMPETENCIES
- Exceptional verbal and written communication skills.
- Strong relationship-building and customer engagement abilities.
- Excellent interpersonal and customer service skills.
- Strong organizational and project management capabilities.
- Analytical mindset with the ability to interpret data.
- Effective problem-solving and decision-making skills.
- Demonstrated leadership and team development experience.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite and CRM platforms.
- Strong business acumen and understanding of customer lifecycle management.
KEY SUCCESS MEASURES
- Customer Satisfaction (CSAT) performance
- Customer retention and renewal rates
- Customer issue resolution and response times
- Team performance and employee engagement
- Achievement of customer success KPIs and service level commitments
- Process improvement and operational efficiency gains
- Growth of customer relationships and account expansion opportunities
WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
BENEFITS
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Lead Account Manager Job Roles in Indiana
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Search Lead Account Manager Jobs in IndianaLead Account Manager Jobs in Indiana: Frequently Asked Questions
Which companies in Indiana sponsor visas for lead account managers?
Indianapolis-based employers in enterprise technology, healthcare, and manufacturing have filed sponsorships for client-facing account management roles. Companies such as Salesforce, Eli Lilly, Cummins, and Anthem have histories of sponsoring international professionals in sales and client leadership positions. Larger corporations with Indiana headquarters or major regional offices are the most active sponsors, as they have established HR infrastructure to support the petition process.
Which visa types realistically apply to lead account manager roles in Indiana?
The H-1B visa is the most common path, as lead account manager positions typically require a bachelor's degree in business, marketing, or a related field, meeting the specialty occupation standard. The E-3 visa applies to Australian nationals, and the H-1B1 visa covers Chilean and Singaporean nationals under their respective caps. F-1 students may work via OPT if the role relates to their field of study. An employment-based green card through EB-2 or EB-3 is also possible after initial sponsorship.
Which Indiana cities have the most lead account manager visa sponsorship jobs?
Indianapolis accounts for the majority of lead account manager sponsorships in Indiana, driven by its concentration of corporate headquarters, healthcare systems, and technology firms. Carmel and Fishers, as Indianapolis suburbs with growing tech and financial services sectors, also see hiring activity. Fort Wayne has opportunities tied to manufacturing and logistics companies. Bloomington and West Lafayette generate some demand through university-affiliated businesses and local corporate expansions.
How to find lead account manager visa sponsorship jobs in Indiana?
Migrate Mate lists Indiana employers with verified visa sponsorship history for account management roles, letting you search specifically for lead account manager positions across the state. Because sponsorship is employer-driven, targeting companies with documented filing histories improves your chances significantly. Filtering by Indiana location and account management role type on Migrate Mate helps identify which employers are actively sponsoring rather than relying on general job postings that may not indicate sponsorship willingness.
Are there industry-specific considerations for lead account manager sponsorship in Indiana?
Indiana's dominant sectors, pharmaceutical and life sciences anchored by Eli Lilly, advanced manufacturing tied to Cummins and Rolls-Royce, and a growing enterprise software presence, shape which employers sponsor lead account managers. Healthcare IT and medical device companies around Indianapolis also hire for client-facing roles. Candidates with account management experience in these industries are better positioned, as employers in these sectors have established sponsorship processes and existing international workforce pipelines.
What is the prevailing wage for sponsored lead account manager jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.