Human Resources Service Center Associate

Job Description

Overview

Human Resources Service Center Associate

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our HR Operations team in the role of Human Resources Service Center Associate.

We are seeking a service‑oriented, detail‑driven HR professional to serve as the first point of contact for IU Health’s HR Service Center. In this role, you will provide frontline support to team members and leaders across the organization, handling high‑volume inquiries related to HR programs, benefits, and systems. This is a fast‑paced, call‑center‑based position ideal for someone who is passionate about delivering excellent customer service and building foundational HR knowledge. This role requires strong attention to detail, the ability to navigate systems and job aids in real time, and the capability to manage high‑volume workloads while delivering a positive customer experience.

Key Relationships

Reports to: Manager – Service Center

Direct reports: None

Shift: Full time, Monday – Friday, Hybrid

Location: Indianapolis, IN

The Scope:

This role supports HR Service Center operations across IU Health’s statewide workforce, including:

• Serving as the first point of contact for team members and leaders regarding HR programs, policies, and procedures
• Handling high‑volume inbound calls and written requests (approximately 40–50 per day)
• Supporting benefits inquiries, enrollment processes, and leave program questions
• Processing and troubleshooting Oracle HR transactions and team member data updates
• Assisting with onboarding, compliance processes (I‑9s, background checks, employment verifications), and system testing

Candidate Qualifications

Candidates for this position will be evaluated according to the following criteria and competencies.

• High School Diploma/GED is required. Associate's Degree is preferred.
• Requires 2-4 years of relevant experience.
• Previous call center experience preferred.
• Previous Human Resources experience preferred.
• Requires experience in Microsoft programs (Word and Excel).

The “DNA” for Success

Customer‑Focused Communicator: You deliver a positive experience, clearly explaining policies, processes, and benefits with empathy and professionalism.

High‑Volume & Detail‑Driven: You thrive in fast‑paced environments, managing high call volume while maintaining accuracy in data, transactions, and compliance processes.

Calm Problem Solver: You handle difficult conversations confidently, using strong de‑escalation techniques to resolve issues effectively.

Process‑Oriented & Tech‑Savvy: You follow procedures carefully and confidently navigate systems and job aids in real time.

Collaborative & Growth‑Minded: You work well in team environments, are passionate about HR, and are eager to learn and grow in your career.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world‑class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.