Technical Support Technician Visa Sponsorship Jobs in Indiana

INTRODUCTION

This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.

Responsibilities:

• Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.
• Log calls requesting technical assistance into the help desk software.
• Troubleshoot software & hardware issues and document resolutions.
• Assign work orders, follow up on status, and communicate status to users.
• Handle requests & verify requested information with managers, and track progress.
• Assist with installation and configuration of PC’s, laptops, and peripherals.
• Process New User Requests and Termination Requests.
• Support Retail equipment- ATM, printers, cameras, scale interface.
• Periodically travel to remote locations and assist other IT technicians.
• All other duties as required.
• Represent the company in a professional manner and provide excellent Customer Service.

BASIC QUALIFICATIONS:

• Excellent problem-solving skills and work well in a team environment.
• Positive attitude and highly motivated.
• A team player with excellent communication skills.
• Customer service oriented.

PREFERRED QUALIFICATIONS:

• Associate degree or equivalent technical work experience.
• CompTIA Certifications: A+, Security+, Network+, or Server+.
• Knowledge of various versions of Microsoft Windows and Office required.
• Knowledge of Microsoft Active Directory and Exchange preferred.
• Timely communication and complying with policies and procedures required.
• The ideal candidate must be energetic, detail oriented, and organized.
• Flexible work schedule.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.