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Auto Property Damage Claims Associate (February 2027 Start)

Position Overview

Plymouth Rock Assurance is seeking motivated, customer-focused candidates graduating in May 2027 to join our Auto Property Damage (Auto PD) Claims Unit, with an anticipated start date of June or July 2027.

The Auto Property Damage Claims Associate is responsible for investigating and managing auto property damage claims, evaluating liability, and working toward fair and timely claim resolutions. This entry-level opportunity is ideal for upcoming college graduates interested in building a career in the insurance industry.

The role requires a high level of customer service, patience, and professionalism in a fast-paced environment with significant phone interaction. Successful candidates will demonstrate strong communication, organizational, analytical, and problem-solving skills, along with the ability to navigate challenging conversations professionally.

Target Start Date: June/July 2027

Target Candidates: Students graduating with a bachelor's degree in May 2027 who are available to begin full-time employment in June or July 2027. Previous claims experience is not required. Comparative negligence claims handling experience is a plus.

Essential Functions and Responsibilities

Policy Analysis:

• Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property damage claims.
• Identify and investigate contested coverage claims that may require a roundtable discussion.

Claim Investigation:

• Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties.
• Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages.

Claims Management:

• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within individual authority limits, seeking supervisor approval for claims exceeding authority or requiring additional guidance.
• Maintain effective follow-up systems on pending files and communicate claim status to insureds, claimants, and brokers.
• Act as an intermediary between the company, preferred vendors, and customers to resolve disputes.
• Ensure compliance with privacy guidelines, applicable laws, and claims handling regulations.

Subrogation and Legal Handling:

• Investigate and initiate subrogation processes when applicable.
• Handle and respond to Special Civil Part lawsuits or intercompany arbitrations related to auto property damage claims.

Administrative Duties:

• Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly.
• Process incoming and outgoing mail in a timely manner and in accordance with state guidelines.
• Complete other duties as assigned.

Qualifications and Education

• Bachelor's degree required; candidates graduating in May 2027 are encouraged to apply.
• Previous auto property damage claims experience is welcome but not required.
• Strong written and verbal communication, organizational, analytical, and customer service skills.
• Proficiency in Microsoft Office Suite and general computer applications.
• Ability to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced environment.
• Strong attention to detail, sound judgment, and a willingness to learn.
• Ability to handle challenging customer interactions with patience, empathy, and professionalism.

Perks and Benefits:

• 4 weeks accrued paid time off + 8 paid national holidays per year & 2 floating holidays
• Free onsite gym at our Boston Location
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

Salary Range: $50,000 - $55,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.