Technical Support Technician Visa Sponsorship Jobs in Massachusetts
Technical support technician roles in Massachusetts are concentrated in Greater Boston, Cambridge, and the Route 128 technology corridor, where companies like Raytheon Technologies, HubSpot, and Boston Scientific regularly hire for these positions. The state's deep university presence and life sciences sector create consistent demand for skilled technical support professionals seeking visa sponsorship.
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Get Access To All JobsTitle: EDP Programmer II (Senior Desktop Support Technician)
Executive Area: Administration and Finance
College/School/MBU: A&F Information Technology
Department: A&F Information Technology
Work Location: Amherst
Schedule: Full Time
Work Arrangement: Onsite
Job Summary
UMass Amherst Information Technology specializes in delivering solutions tailored to the unique needs of UMass Amherst departments and focuses on providing comprehensive management, support, compliance, and incident resolution for university-owned equipment. The Senior Desktop Support Technician (EDP Programmer II) is responsible for providing advanced technical support to IT clients in academic and administrative departments encompassing faculty, staff, and students, troubleshooting escalated complex desktop and software issues, and ensuring the security of the university-owned systems.
Essential Functions
Customer Service and Escalation Management: 30%
-
Provides customer support through various channels such as onsite visits, phone, service requests, and chat/remote assistance while maintaining a high level of customer satisfaction through excellent communication and problem-solving skills.
-
Acts as an escalation point, assists Tier 1 technicians in resolving complex technical issues to maintain operational efficiency, and communicates effectively with IT teams to facilitate the resolution of service requests resolutions within set Service Level Agreement (SLA) standards.
Technical Duties and Issue Resolution: 50%
-
Diagnoses and troubleshoots escalated connectivity issues, including network systems, applications, printers, workstations. Troubleshoots hardware and software issues related to desktops, laptops, printers, and peripherals.
-
Deploys, updates, and maintains software applications, and performs system imaging, executes data recovery, and manages lifecycle maintenance of workstations ensuring optimal functionality. Manages current versions of macOS and Windows workstations. Manages computers, users, groups, group policy, and provides maintenance and support related to Active Directory services. Tier 2 (intermediate) systems implementation, troubleshooting, and analysis.
-
Explores, tests, and evaluates emerging technologies for potential adoption and implementation.
-
Performs routine maintenance and repairs on desktop computers, mobile devices, and peripherals. Proposes and implements solutions to enhance operational efficiency.
-
Collaborates with and assists their supervisor with technical tasks and contributes to high-level projects. Effectively establishes priority and urgency levels for tasks to ensure timely and effective resolution.
-
Operates university-owned motor vehicle to travel to various work sites.
Training, Development and Documentation: 10%
-
Stays up to date with established and emerging network standards, PC operating systems, software applications, hardware platforms, peripherals, security practices, programming languages, and industry certifications.
-
Accurately documents technical procedures and knowledge base articles, and records all completed tasks and assignments.
Other Functions
Other Functions: 10%
-
Identifies areas for process improvement and recommends strategies to enhance efficiency and effectiveness.
-
Provides instructions to both new and existing users/clients on system features, capabilities, and policies.
-
Performs additional assigned duties, which may include travel to various work sites using a motor vehicle and overseeing up to three student employees.
Minimum Qualifications
-
Two (2) years of relevant experience, which includes: Hardware and software troubleshooting and repair. Experience in installation, maintenance, configuration, and troubleshooting of current macOS and Windows operating systems, applications, and network client software.
-
Associate degree or above can substitute for one (1) year of relevant experience. Education towards such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
-
Valid driver’s license.
-
Excellent customer service skills and experience supporting users at every organizational level in a courteous and professional manner through various modalities, including in person, remotely either over the phone, through written instructions or with remote assistance software.
-
Demonstrated proficiency in recognizing, investigating, and resolving technical issues, while offering end-user support across a range of technical applications, systems, and operating system challenges.
-
Experience or working knowledge of installing, configuring, and maintaining networked client software and operating systems, with a focus on software and hardware problem resolution and repair, and working knowledge in installing and configuring computer hardware, operating systems, applications, and peripherals in both macOS and Windows environments.
-
Working knowledge of TCP/IP networking, managing shared resources, and ensuring security in networked environment. Familiarity with IT security functions and practices. Thorough knowledge or experience troubleshooting VPN clients, wired and wireless network configurations.
-
Aptitude to read and understand technical manuals, procedural documentation, and online vendor knowledge base articles for learning new software and resolving technical issues.
-
Ability to work at a self-guided pace and as part of a team providing timely, high quality, customer-focused services to members of the campus community.
-
Excellent communication skills, both written and oral, especially in consultation and accurate communication with non-technical individuals on technical matters are required.
-
Occasional availability during nights and weekends to carry out projects that require minimal downtime of production systems.
-
Ability to pass Criminal Justice Information Systems (CJIS) background check.
Preferred Qualifications
-
Experience with M365 and Google environments.
-
Experience with JAMF, KACE, and multiuser environment imaging.
-
Technical certification (e.g., CompTIA A+).
-
Experience in managing redundant devices and ensuring high availability within Storage Area Networks.
-
Familiarity with enterprise-level virtualization technologies with focus on high availability.
-
Proficiency in implementing, maintaining, and troubleshooting networking.
-
Proficiency in TCP/IP, networking, and related equipment implementation, maintenance, and troubleshooting.
Working Conditions
Work is primarily performed in an indoor university environment and involves lifting and transporting materials or equipment and general physical activity, including prolonged standing, walking, or assuming low postures.
Work Schedule and Work Arrangement
Monday-Friday; 8:30am - 5:00pm
Some off-hour/weekend work will be required to respond to critical Enterprise Services problems and modifications.
Salary Information
Pay Grade: USA/MTA Grade 16
Special Instructions for Applicants
Along with application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
Title: EDP Programmer II (Senior Desktop Support Technician)
Executive Area: Administration and Finance
College/School/MBU: A&F Information Technology
Department: A&F Information Technology
Work Location: Amherst
Schedule: Full Time
Work Arrangement: Onsite
Job Summary
UMass Amherst Information Technology specializes in delivering solutions tailored to the unique needs of UMass Amherst departments and focuses on providing comprehensive management, support, compliance, and incident resolution for university-owned equipment. The Senior Desktop Support Technician (EDP Programmer II) is responsible for providing advanced technical support to IT clients in academic and administrative departments encompassing faculty, staff, and students, troubleshooting escalated complex desktop and software issues, and ensuring the security of the university-owned systems.
Essential Functions
Customer Service and Escalation Management: 30%
-
Provides customer support through various channels such as onsite visits, phone, service requests, and chat/remote assistance while maintaining a high level of customer satisfaction through excellent communication and problem-solving skills.
-
Acts as an escalation point, assists Tier 1 technicians in resolving complex technical issues to maintain operational efficiency, and communicates effectively with IT teams to facilitate the resolution of service requests resolutions within set Service Level Agreement (SLA) standards.
Technical Duties and Issue Resolution: 50%
-
Diagnoses and troubleshoots escalated connectivity issues, including network systems, applications, printers, workstations. Troubleshoots hardware and software issues related to desktops, laptops, printers, and peripherals.
-
Deploys, updates, and maintains software applications, and performs system imaging, executes data recovery, and manages lifecycle maintenance of workstations ensuring optimal functionality. Manages current versions of macOS and Windows workstations. Manages computers, users, groups, group policy, and provides maintenance and support related to Active Directory services. Tier 2 (intermediate) systems implementation, troubleshooting, and analysis.
-
Explores, tests, and evaluates emerging technologies for potential adoption and implementation.
-
Performs routine maintenance and repairs on desktop computers, mobile devices, and peripherals. Proposes and implements solutions to enhance operational efficiency.
-
Collaborates with and assists their supervisor with technical tasks and contributes to high-level projects. Effectively establishes priority and urgency levels for tasks to ensure timely and effective resolution.
-
Operates university-owned motor vehicle to travel to various work sites.
Training, Development and Documentation: 10%
-
Stays up to date with established and emerging network standards, PC operating systems, software applications, hardware platforms, peripherals, security practices, programming languages, and industry certifications.
-
Accurately documents technical procedures and knowledge base articles, and records all completed tasks and assignments.
Other Functions
Other Functions: 10%
-
Identifies areas for process improvement and recommends strategies to enhance efficiency and effectiveness.
-
Provides instructions to both new and existing users/clients on system features, capabilities, and policies.
-
Performs additional assigned duties, which may include travel to various work sites using a motor vehicle and overseeing up to three student employees.
Minimum Qualifications
-
Two (2) years of relevant experience, which includes: Hardware and software troubleshooting and repair. Experience in installation, maintenance, configuration, and troubleshooting of current macOS and Windows operating systems, applications, and network client software.
-
Associate degree or above can substitute for one (1) year of relevant experience. Education towards such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
-
Valid driver’s license.
-
Excellent customer service skills and experience supporting users at every organizational level in a courteous and professional manner through various modalities, including in person, remotely either over the phone, through written instructions or with remote assistance software.
-
Demonstrated proficiency in recognizing, investigating, and resolving technical issues, while offering end-user support across a range of technical applications, systems, and operating system challenges.
-
Experience or working knowledge of installing, configuring, and maintaining networked client software and operating systems, with a focus on software and hardware problem resolution and repair, and working knowledge in installing and configuring computer hardware, operating systems, applications, and peripherals in both macOS and Windows environments.
-
Working knowledge of TCP/IP networking, managing shared resources, and ensuring security in networked environment. Familiarity with IT security functions and practices. Thorough knowledge or experience troubleshooting VPN clients, wired and wireless network configurations.
-
Aptitude to read and understand technical manuals, procedural documentation, and online vendor knowledge base articles for learning new software and resolving technical issues.
-
Ability to work at a self-guided pace and as part of a team providing timely, high quality, customer-focused services to members of the campus community.
-
Excellent communication skills, both written and oral, especially in consultation and accurate communication with non-technical individuals on technical matters are required.
-
Occasional availability during nights and weekends to carry out projects that require minimal downtime of production systems.
-
Ability to pass Criminal Justice Information Systems (CJIS) background check.
Preferred Qualifications
-
Experience with M365 and Google environments.
-
Experience with JAMF, KACE, and multiuser environment imaging.
-
Technical certification (e.g., CompTIA A+).
-
Experience in managing redundant devices and ensuring high availability within Storage Area Networks.
-
Familiarity with enterprise-level virtualization technologies with focus on high availability.
-
Proficiency in implementing, maintaining, and troubleshooting networking.
-
Proficiency in TCP/IP, networking, and related equipment implementation, maintenance, and troubleshooting.
Working Conditions
Work is primarily performed in an indoor university environment and involves lifting and transporting materials or equipment and general physical activity, including prolonged standing, walking, or assuming low postures.
Work Schedule and Work Arrangement
Monday-Friday; 8:30am - 5:00pm
Some off-hour/weekend work will be required to respond to critical Enterprise Services problems and modifications.
Salary Information
Pay Grade: USA/MTA Grade 16
Special Instructions for Applicants
Along with application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
Technical Support Technician Job Roles in Massachusetts
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Search Technical Support Technician Jobs in MassachusettsTechnical Support Technician Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for technical support technicians in Massachusetts?
Technology and life sciences employers are the most active sponsors for technical support technicians in Massachusetts. Companies like Raytheon Technologies, Thermo Fisher Scientific, HubSpot, MathWorks, and Boston Scientific have filed Labor Condition Applications for support roles in the state. Large enterprise technology firms and research-driven organizations in the Greater Boston area tend to have established immigration infrastructure, making them more likely to navigate sponsorship for qualified candidates.
Which visa types are most common for technical support technician roles in Massachusetts?
The H-1B visa is the most common visa category for technical support technicians in Massachusetts, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a specific technical field. Some positions at universities or affiliated research institutions may qualify for cap-exempt H-1B filings. The TN visa is available to Canadian and Mexican nationals whose roles align with approved USMCA categories. Eligibility depends on how the specific role is defined and documented by the employer.
Which cities in Massachusetts have the most technical support technician sponsorship jobs?
Boston and Cambridge account for the largest share of technical support technician sponsorship activity in Massachusetts, driven by the concentration of technology companies, biotech firms, and research institutions. Waltham and Burlington along the Route 128 corridor are also significant hubs, hosting regional headquarters for companies like Raytheon and Thermo Fisher. Worcester and Lowell have smaller but growing tech sectors that occasionally generate sponsorship opportunities for support roles.
How to find technical support technician visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find technical support technician roles in Massachusetts where employers have indicated willingness to sponsor. Rather than sifting through general postings, you can focus on positions at Massachusetts employers with a documented history of filing for support and technical roles. Checking Migrate Mate regularly gives you early visibility into new sponsorship-eligible openings across Greater Boston and the Route 128 corridor.
Are there state-specific considerations for technical support technicians seeking sponsorship in Massachusetts?
Massachusetts employers must meet Department of Labor prevailing wage requirements when filing a Labor Condition Application for H-1B sponsored roles, and the Boston metropolitan area is classified as a high-wage market, which affects what employers are required to pay. The state's density of universities, including MIT, Harvard, and Boston University, creates a pipeline of international graduates on OPT who transition into sponsored technical support roles. Employers in defense and life sciences may also have additional compliance requirements depending on the nature of the work.
What is the prevailing wage for sponsored technical support technician jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.