Customer Service Lead Visa Sponsorship Jobs in Minnesota
Minnesota's customer service lead roles are concentrated in the Twin Cities metro, where retailers like Target and Best Buy, health systems like Mayo Clinic and UnitedHealth Group, and financial firms like U.S. Bancorp regularly hire for senior customer-facing positions. International candidates pursuing visa sponsorship will find the most activity in Minneapolis, Saint Paul, and Rochester.
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About the Team
DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store for Dashers to deliver. We're open early and close late - some sites even run 24/7!
About the Role
DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments and is excited to roll up their sleeves and actively engage in day-to-day operations. In this role, you will work within a local fulfillment center supporting Site Management running great shifts, and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment and maintaining inventory, and in some locations, this involves preparing food in a light-prep kitchen.
You're excited about this opportunity because you will…
- Be an Owner: Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft.
- Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
- Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations.
- One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example. You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a high-quality experience for our customers.
- Help improve operations: Contribute ideas to improve our quality and customer experience.
We're excited about you because…
- You're self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers.
- You have a proven track record of success in food and beverage, warehouse, and/or retail environments.
- You're able to be on your feet and move heavy products. You are excited and physically able (with or without accommodation) to lift up to 50 lbs., depending on the needs of the specific site, and can operate a pallet jack and hand truck.
- You have the ability and desire to obtain and maintain a food handling certificate. (DoorDash will provide this training)
- You have a high school diploma or GED equivalent. A college diploma is even better but not required.
- You are at least 18 years of age.
- You're organized and proficient in Google Docs and Google Sheets.
- You have flexibility in your schedule. Depending upon the scheduling needs of the hiring site, you can be available for a number of different shifts a week.
Benefits
- Market Competitive pay
- Opportunity for pay increases twice a year based upon performance
- Paid time off (PTO) and sick leave
- Health benefits starting Day 1 (Medical, Dental, & Vision)
- 401k match
- Gym membership reimbursement (up to $75/month)
- Monthly DashPass subscription (including access to Lyft discounts for full-time employees)
- Employee Assistance Program
- Career advancement opportunities
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC, and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
Customer Service Lead Job Roles in Minnesota
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Search Customer Service Lead Jobs in MinnesotaCustomer Service Lead Jobs in Minnesota: Frequently Asked Questions
Which companies sponsor visas for customer service leads in Minnesota?
Target, Best Buy, UnitedHealth Group, U.S. Bancorp, and Mayo Clinic are among the larger Minnesota employers with established HR infrastructure to support visa sponsorship for customer service lead roles. Sponsorship is more common at enterprise-level organizations than at smaller regional businesses, as larger employers have dedicated immigration counsel and familiarity with the H-1B visa and other work visa processes.
Which visa types are most common for customer service lead roles in Minnesota?
The H-1B is the most frequently used visa for customer service lead roles, but it requires the position to qualify as a specialty occupation, meaning it must typically require at least a bachelor's degree in a directly related field. Roles that involve workforce management, operations oversight, or CRM systems analysis tend to have stronger specialty occupation arguments than generalist service positions. L-1 visa transfers are another pathway for candidates already working at a multinational employer with a U.S. presence.
Which cities in Minnesota have the most customer service lead sponsorship jobs?
Minneapolis and Saint Paul account for the majority of customer service lead sponsorship opportunities in Minnesota, driven by the concentration of corporate headquarters, financial services firms, and health insurers in the Twin Cities metro. Rochester is a secondary hub, particularly for roles adjacent to Mayo Clinic's operations. Bloomington and Eden Prairie also see hiring activity from retail and technology companies based along the 494 corridor.
How to find customer service lead visa sponsorship jobs in Minnesota?
Migrate Mate is built specifically for international candidates seeking visa sponsorship and lets you filter customer service lead roles by state, including Minnesota. Rather than sifting through general job listings where sponsorship status is unclear, Migrate Mate surfaces positions where employers have a documented history of sponsoring work visas, making it a more efficient starting point for candidates targeting the Twin Cities or Rochester markets.
Are there state-specific considerations for customer service leads seeking sponsorship in Minnesota?
Minnesota does not impose additional state-level visa requirements beyond federal immigration rules, but employers filing H-1B Labor Condition Applications must meet Department of Labor prevailing wage standards for the specific occupation and metro area. The Twin Cities and Rochester are separate wage zones, so the required wage levels differ between them. Candidates should also be aware that customer service lead roles at Mayo Clinic or health system affiliates may involve credentialing requirements that run on separate timelines from the visa process.
What is the prevailing wage for sponsored customer service lead jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.