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INTRODUCTION

It's more than a job. As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Kuehne+Nagel's International Supply Chain team provides end-to-end order management solutions that help customers gain visibility and control across their global supply chains. Acting as a central coordination point between suppliers, carriers, and customers, the team monitors purchase orders, manages critical milestones, and proactively addresses disruptions to ensure products move efficiently from origin to destination.

ROLE AND RESPONSIBILITIES

Senior customer-facing leadership role accountable for driving ISC growth through proactive opportunity development, pursuit leadership, solution design, and post-award execution oversight. This role creates demand for ISC by positioning Kuehne+Nagel as a strategic supply chain partner, not just a logistics provider. Success requires a strong customer presence, disciplined opportunity planning, cross-functional leadership, and end-to-end accountability from discovery and solution development through implementation and hypercare.

• Identify, shape, and qualify ISC opportunities before formal RFPs exist, including latent or emerging supply chain needs.
• Plan customer trips intentionally, maximizing meeting density and impact per trip.
• Coordinate discovery, solution inputs, proposal support, implementation oversight, hypercare, governance, and escalation support.
• Ensure solution integrity from design through execution and steady-state operations.
• Mobilize the organization across Sales, Solution Design, Bid Management, Product, Systems, Operations, Implementation, and Business Unit teams.
• Set clear pursuit direction, customer engagement strategy, and internal alignment expectations.
• Bridge traditional handoffs between Business Development, KAM, OKAM, Implementation, and Operations to ensure continuity and accountability.
• Retain overall accountability for customer outcomes, even when workstreams are delegated.
• Create demand for ISC solutions and build a healthy, qualified pipeline that supports sustained growth.
• Engage customers in formal and informal settings to build trust, surface objections, and establish credibility.
• Lead or support pursuits depending on the opportunity, including discovery, executive engagement, solution development, and value articulation.
• Position Kuehne+Nagel as a trusted advisor and strategic partner delivering integrated, outcome-driven supply chain solutions.
• Drive growth through won and expanded ISC engagements.
• Assess strategic fit, commercial viability, operational feasibility, and value potential before progressing opportunities.
• Support commercial discipline by ensuring alignment and engagement with priority accounts and prospects.
• Identify expansion and optimization opportunities during implementation and hypercare to enhance long-term revenue potential.
• Commercialize ISC as a strategic service and differentiate Kuehne+Nagel beyond transactional logistics execution.
• Champion the ISC value proposition internally, helping stakeholders understand when and how to position ISC solutions.
• Improve customer experience, issue resolution, decision-making quality, and relationship depth through senior-level oversight.
• Convert customer trust into tangible value, repeat business, and expanded engagements.

BASIC QUALIFICATIONS

• Bachelor's degree in Supply Chain Management, Business, Logistics, or related field.
• 8+ years of progressive experience in supply chain management.
• Business development, account management, or solution design experience is a plus.
• Strong understanding of integrated supply chain solutions, including transportation, warehousing, distribution, inventory management, and control tower concepts.
• Experience with supply chain technology solutions, including Order Management Systems (OMS) is a plus.
• Understanding of Electronic Data Interchange (EDI), API integrations, and customer-to-provider system connectivity.
• Demonstrated success developing and closing complex, multi-service supply chain solutions.
• Experience engaging executive-level customer stakeholders and influencing strategic supply chain decisions.
• Proven track record of creating, qualifying, and advancing opportunities through a consultative sales approach.
• Experience leading cross-functional teams in complex customer pursuits, solution development, and implementation programs.
• Ability to navigate ambiguity and drive alignment across diverse stakeholder groups.
• Demonstrated commercial acumen, including business case development, value articulation, and opportunity qualification.
• Experience managing customer relationships from opportunity identification through implementation and operational stabilization.
• Willingness and ability to travel extensively throughout the U.S. to support customer engagement, business development, and internal stakeholder alignment.

PREFERRED QUALIFICATIONS

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $160,000 and $170,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes (e.g. screening applications, interview scheduling). These tools analyze information to support decision-making, but final decisions are made by human reviewers.

WHO WE ARE

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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