Customer Manager Visa Sponsorship Jobs in New York
Customer manager visa sponsorship jobs in New York are concentrated in the city's financial services, technology, and media sectors, with major employers across Manhattan, Brooklyn, and the broader tri-state metro. Companies like JPMorgan Chase, Salesforce, and IBM regularly build customer-facing teams in New York and have established sponsorship histories for qualified international candidates.
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Get Access To All JobsCompany Description
We're not here to add to the noise. We're here to cut through it - with AI that actually works for marketers.
From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.
10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.
But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.
If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.
Find us on Instagram: @optimizely
Job Description
The Senior Customer Success Manager (Sr. CSM) is a key partner helping our largest, most strategic enterprise customers achieve their objectives and extract maximum value from their investment in our products. Sr. CSMs own relationships with some of our highest-profile accounts, driving adoption, retention, and expansion by serving as a trusted advisor at every level of the customer organization, from day-to-day users up to executive sponsors. They are experts on our products and technology, digital strategy, and on growing a culture of understanding and acting on digital data. Sr. CSMs accomplish this by being empathetic and seeking to understand our customers' challenges and needs, responding with a problem-solving mindset. By relying on deep experience, business acumen, and technical aptitude, Sr. CSMs are a driving force that enables our customers to unlock their digital potential. Additionally, the Sr. CSM serves as the liaison between us and the customer; facilitating collaboration with Product, Engineering, Sales, Professional Services, and others to be the voice of the customer within our company.
Job Responsibilities
- Provide consultative guidance to customers on how to best leverage our digital, content, product, and operations software and services to accomplish business objectives
- Advocate customer needs to cross-functional teams
- Maintain existing and develop new relationships with executive sponsors, champions, and users throughout your assigned enterprise account base
- Identify, monitor, and assess customer health signals
- Design and drive internal and customer-facing plans to proactively encourage customer success
- Measure and communicate business value to executives, champions, and key stakeholders at business reviews and within renewals
- Leverage AI tools to manage administrative tasks and drive operational efficiency, freeing up time to focus on strategic customer engagement
- Partner with Account Executives on customer renewals and identify cross-sell/upsell opportunities
- Collaborate with implementation managers, professional services consultants, and program managers on large-scale global deployment efforts
- Work closely with Product teams to maintain an in-depth understanding of the technology and its application to customer needs
- Communicate the value of new functionality as it relates to unique customer goals, use cases, and opportunities
- Channel product feedback, both defects and enhancement requests, to the Product, Engineering, and R&D teams
Qualifications
- 6+ years of experience managing customer accounts in a customer-facing, SaaS or technology setting, with a proven track record of owning and growing strategic, enterprise-level relationships
- Demonstrated experience building and holding relationships with executive stakeholders (VP, SVP, and C-level) at large enterprise accounts, and translating their business priorities into successful outcomes
- Experience serving as the primary relationship owner for complex, high-value accounts, ideally including well-known global brands
- Strong commercial acumen to accurately forecast your book of business, including renewals and expansion opportunities
- A foundational understanding of the channels and technologies that support content marketing (social, amplification, marketing automation, CMS)
- Quick learner capable of handling concurrent tasks in a fast-paced environment with enthusiasm and a willingness to constantly learn
- Motivated self-starter who is comfortable bringing creative solutions to peers and leadership, both internally and externally, to evoke change and iteratively improve processes and business outcomes
- Ability to lead change within complex organizations with little or no formal processes
- Active listener who can influence and gain buy-in from multiple stakeholders, often with competing priorities
- Ability to drive multiple projects simultaneously and independently
- Experience leading and facilitating executive business reviews with strong executive presence
- Excellent presentation and communication skills
Education
Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Company Description
We're not here to add to the noise. We're here to cut through it - with AI that actually works for marketers.
From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.
10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.
But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.
If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.
Find us on Instagram: @optimizely
Job Description
The Senior Customer Success Manager (Sr. CSM) is a key partner helping our largest, most strategic enterprise customers achieve their objectives and extract maximum value from their investment in our products. Sr. CSMs own relationships with some of our highest-profile accounts, driving adoption, retention, and expansion by serving as a trusted advisor at every level of the customer organization, from day-to-day users up to executive sponsors. They are experts on our products and technology, digital strategy, and on growing a culture of understanding and acting on digital data. Sr. CSMs accomplish this by being empathetic and seeking to understand our customers' challenges and needs, responding with a problem-solving mindset. By relying on deep experience, business acumen, and technical aptitude, Sr. CSMs are a driving force that enables our customers to unlock their digital potential. Additionally, the Sr. CSM serves as the liaison between us and the customer; facilitating collaboration with Product, Engineering, Sales, Professional Services, and others to be the voice of the customer within our company.
Job Responsibilities
- Provide consultative guidance to customers on how to best leverage our digital, content, product, and operations software and services to accomplish business objectives
- Advocate customer needs to cross-functional teams
- Maintain existing and develop new relationships with executive sponsors, champions, and users throughout your assigned enterprise account base
- Identify, monitor, and assess customer health signals
- Design and drive internal and customer-facing plans to proactively encourage customer success
- Measure and communicate business value to executives, champions, and key stakeholders at business reviews and within renewals
- Leverage AI tools to manage administrative tasks and drive operational efficiency, freeing up time to focus on strategic customer engagement
- Partner with Account Executives on customer renewals and identify cross-sell/upsell opportunities
- Collaborate with implementation managers, professional services consultants, and program managers on large-scale global deployment efforts
- Work closely with Product teams to maintain an in-depth understanding of the technology and its application to customer needs
- Communicate the value of new functionality as it relates to unique customer goals, use cases, and opportunities
- Channel product feedback, both defects and enhancement requests, to the Product, Engineering, and R&D teams
Qualifications
- 6+ years of experience managing customer accounts in a customer-facing, SaaS or technology setting, with a proven track record of owning and growing strategic, enterprise-level relationships
- Demonstrated experience building and holding relationships with executive stakeholders (VP, SVP, and C-level) at large enterprise accounts, and translating their business priorities into successful outcomes
- Experience serving as the primary relationship owner for complex, high-value accounts, ideally including well-known global brands
- Strong commercial acumen to accurately forecast your book of business, including renewals and expansion opportunities
- A foundational understanding of the channels and technologies that support content marketing (social, amplification, marketing automation, CMS)
- Quick learner capable of handling concurrent tasks in a fast-paced environment with enthusiasm and a willingness to constantly learn
- Motivated self-starter who is comfortable bringing creative solutions to peers and leadership, both internally and externally, to evoke change and iteratively improve processes and business outcomes
- Ability to lead change within complex organizations with little or no formal processes
- Active listener who can influence and gain buy-in from multiple stakeholders, often with competing priorities
- Ability to drive multiple projects simultaneously and independently
- Experience leading and facilitating executive business reviews with strong executive presence
- Excellent presentation and communication skills
Education
Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Customer Manager Job Roles in New York
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Search Customer Manager Jobs in New YorkCustomer Manager Jobs in New York: Frequently Asked Questions
Which visa types realistically fit customer manager roles in New York?
Customer manager roles in New York are most commonly supported by H-1B visa, O-1 visa, and employment-based green cards (EB-2 or EB-3). H-1B requires the role to qualify as a specialty occupation tied to a relevant bachelor's degree. O-1 visa fits candidates with demonstrated extraordinary ability in their field. F-1 students may also work in customer manager roles through OPT while seeking longer-term sponsorship. TN visa does not cover customer manager positions.
Which companies sponsor visas for customer managers in New York?
In New York, companies with strong sponsorship histories for customer-facing roles include large financial institutions like Citigroup and JPMorgan Chase, enterprise technology firms like Salesforce and Oracle, and media and advertising companies headquartered in Manhattan. E-commerce platforms and SaaS companies with New York offices have also filed Labor Condition Applications for customer manager positions. Employer sponsorship patterns vary, so checking verified LCA filing data is the most reliable approach.
How to find customer manager visa sponsorship jobs in New York?
Migrate Mate lists customer manager roles at New York employers with verified visa sponsorship histories, letting you search specifically by role and location rather than sorting through unverified postings. This is especially useful in New York, where sponsorship activity is concentrated in finance, tech, and professional services. Filtering by employers with active LCA filing records for customer management roles saves significant research time.
Which cities in New York have the most customer manager sponsorship jobs?
Manhattan accounts for the largest share of customer manager sponsorship activity in New York, driven by its concentration of financial services, technology, and professional services firms. Brooklyn has grown as a secondary hub, particularly for tech startups and consumer brands. Buffalo and Albany have smaller but active markets tied to healthcare systems and state government contractors, though international sponsorship activity there is more limited compared to the New York City metro.
Are there any New York-specific factors that affect visa sponsorship for customer managers?
New York's density of Fortune 500 headquarters and established HR infrastructure means more employers are familiar with the H-1B sponsorship process than in smaller markets. The city's strong pipeline from Columbia, NYU, and Cornell Tech also means employers in customer success and account management roles are accustomed to hiring international candidates on OPT who later transition to H-1B sponsorship. New York State's regulated industries, particularly finance and healthcare, may also require role-specific licensing alongside visa sponsorship.
What is the prevailing wage for sponsored customer manager jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.