Service Director Visa Sponsorship Jobs in North Carolina
Service director visa sponsorship jobs in North Carolina span automotive dealerships, technology service operations, and healthcare systems concentrated in Charlotte, Raleigh, and the Research Triangle. Major employers in finance, manufacturing, and enterprise software have hired sponsored service directors across the state, making North Carolina one of the more active markets for operations leadership roles requiring immigration support.
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Get Access To All JobsLocation
North Carolina
City
Greensboro
Role Type
Permanent
WHO WE ARE
ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.
ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.
We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.
What You Will Do
-
JOB SUMMARY
Serve as the primary S&S contact and trusted advisor for regional stakeholders, aligning business needs with S&S strategy and services. Build strong partnerships across business, CoEs, D&T, S&S, and IBH teams. Drive service performance, stakeholder engagement, service expansion, process improvement, and value realization. Monitor KPIs and service outcomes, lead issue resolution and escalations, and ensure effective governance, accountability, and continuous improvement. -
WHAT YOU WILL DO
Business Engagement & Relationship Management
- Serve as the primary S&S contact and subject matter expert for regional stakeholders.
- Build strong partnerships and translate business needs into service improvements.
- Lead service reviews and communicate performance, risks, actions, and outcomes.
Service Expansion & Value Creation
- Identify opportunities to expand S&S services through automation, digital solutions, and process improvements.
- Connect stakeholders with relevant capabilities and develop business cases and implementation plans.
- Promote service offerings and track adoption, outcomes, and value realization.
Service Delivery & Performance
- Monitor service performance using KPIs, SLAs, customer feedback, and business impact measures.
- Drive corrective actions, service stabilization, and continuous improvement initiatives.
- Provide insights and recommendations to support leadership decisions.
Escalation & Issue Resolution
- Act as the primary escalation point for significant cross-functional service issues.
- Coordinate triage, communications, risk management, recovery efforts, and resolution tracking.
- Lead root-cause analysis and implement sustainable corrective actions.
Governance & Ways of Working
- Promote standardized engagement, governance, and escalation processes.
- Clarify accountability across stakeholders and support service access and demand management.
- Foster transparency, collaboration, and continuous improvement across S&S, IBH, D&T, and business teams.
Qualifications
- REQUIRED MINIMUM QUALIFICATIONS:
- Experience in service delivery, shared services, business operations, customer success, process management or an equivalent operational role.
- Good understanding of shared-service or IBH operating models, including service requests, issue management, escalation routes and performance reporting.
- Strong stakeholder-management skills, with the ability to build trust across business, S&S, D&T and operational service teams.
- Ability to coordinate service issues across multiple teams, clarify ownership and maintain momentum through to resolution.
- Clear written and verbal communication skills, including the ability to explain service processes, decisions and expectations in simple business language.
- Strong organisation skills, with disciplined management of actions, risks, issues, meeting outputs and follow-ups.
- Continuous-improvement mindset and the ability to identify recurring friction points and support practical corrective actions.
- Good analytical capability, including interpretation of service performance, issue trends, KPIs, SLAs and stakeholder feedback.
- Comfortable working in a regional and matrix environment across markets, factories, functions and global teams.
- Fluent oral and written English is essential; additional regional language capability is beneficial.
- Experience supporting service transition, stabilisation or organisational change would be beneficial.
Work Environment and Physical Demand
What We Offer
- Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
- Dollar for dollar 401k match up to 6% and 5% annual company contribution
- 15 Company-paid holidays
- Generous paid time off
- Employee recognition and discount programs
- Education assistance
- Employee referral bonus program
- Hybrid workplace – remote / in office
- Summer hours
- Casual dress policy Monday through Friday
Annual Base Salary Range: $160563.00 - $214084.00
Final compensation will be determined based on experience, qualifications, and internal equity. This role may also be eligible for annual bonus or incentive compensation.
Applicant Information
This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.
Everyone Belongs
ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at TalentAcquisition@itgbrands.com.
Location
North Carolina
City
Greensboro
Role Type
Permanent
WHO WE ARE
ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.
ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.
We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.
What You Will Do
-
JOB SUMMARY
Serve as the primary S&S contact and trusted advisor for regional stakeholders, aligning business needs with S&S strategy and services. Build strong partnerships across business, CoEs, D&T, S&S, and IBH teams. Drive service performance, stakeholder engagement, service expansion, process improvement, and value realization. Monitor KPIs and service outcomes, lead issue resolution and escalations, and ensure effective governance, accountability, and continuous improvement. -
WHAT YOU WILL DO
Business Engagement & Relationship Management
- Serve as the primary S&S contact and subject matter expert for regional stakeholders.
- Build strong partnerships and translate business needs into service improvements.
- Lead service reviews and communicate performance, risks, actions, and outcomes.
Service Expansion & Value Creation
- Identify opportunities to expand S&S services through automation, digital solutions, and process improvements.
- Connect stakeholders with relevant capabilities and develop business cases and implementation plans.
- Promote service offerings and track adoption, outcomes, and value realization.
Service Delivery & Performance
- Monitor service performance using KPIs, SLAs, customer feedback, and business impact measures.
- Drive corrective actions, service stabilization, and continuous improvement initiatives.
- Provide insights and recommendations to support leadership decisions.
Escalation & Issue Resolution
- Act as the primary escalation point for significant cross-functional service issues.
- Coordinate triage, communications, risk management, recovery efforts, and resolution tracking.
- Lead root-cause analysis and implement sustainable corrective actions.
Governance & Ways of Working
- Promote standardized engagement, governance, and escalation processes.
- Clarify accountability across stakeholders and support service access and demand management.
- Foster transparency, collaboration, and continuous improvement across S&S, IBH, D&T, and business teams.
Qualifications
- REQUIRED MINIMUM QUALIFICATIONS:
- Experience in service delivery, shared services, business operations, customer success, process management or an equivalent operational role.
- Good understanding of shared-service or IBH operating models, including service requests, issue management, escalation routes and performance reporting.
- Strong stakeholder-management skills, with the ability to build trust across business, S&S, D&T and operational service teams.
- Ability to coordinate service issues across multiple teams, clarify ownership and maintain momentum through to resolution.
- Clear written and verbal communication skills, including the ability to explain service processes, decisions and expectations in simple business language.
- Strong organisation skills, with disciplined management of actions, risks, issues, meeting outputs and follow-ups.
- Continuous-improvement mindset and the ability to identify recurring friction points and support practical corrective actions.
- Good analytical capability, including interpretation of service performance, issue trends, KPIs, SLAs and stakeholder feedback.
- Comfortable working in a regional and matrix environment across markets, factories, functions and global teams.
- Fluent oral and written English is essential; additional regional language capability is beneficial.
- Experience supporting service transition, stabilisation or organisational change would be beneficial.
Work Environment and Physical Demand
What We Offer
- Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
- Dollar for dollar 401k match up to 6% and 5% annual company contribution
- 15 Company-paid holidays
- Generous paid time off
- Employee recognition and discount programs
- Education assistance
- Employee referral bonus program
- Hybrid workplace – remote / in office
- Summer hours
- Casual dress policy Monday through Friday
Annual Base Salary Range: $160563.00 - $214084.00
Final compensation will be determined based on experience, qualifications, and internal equity. This role may also be eligible for annual bonus or incentive compensation.
Applicant Information
This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.
Everyone Belongs
ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at TalentAcquisition@itgbrands.com.
Service Director Job Roles in North Carolina
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Search Service Director Jobs in North CarolinaService Director Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for service directors in North Carolina?
Employers with active sponsorship histories for service director roles in North Carolina include large automotive dealership groups, enterprise technology firms in the Research Triangle, and healthcare networks headquartered in Charlotte and Raleigh. Financial services companies such as Bank of America and Wells Fargo, both with significant North Carolina operations, have also sponsored operations leadership roles. Sponsorship activity varies by employer size and business volume.
Which visa types realistically fit service director roles in North Carolina?
Service director roles that require a directly related bachelor's degree can qualify as specialty occupations under the H-1B visa, which grants up to three years of initial status, extendable to six, and requires employer filing of a Labor Condition Application. The EB-2 and EB-3 employment-based green card categories apply for permanent sponsorship, with most cases requiring PERM labor certification. F-1 OPT is available to recent graduates whose service director role relates to their field of study.
Which cities in North Carolina have the most service director sponsorship jobs?
Charlotte leads North Carolina for service director sponsorship activity, driven by its concentration of financial services, automotive, and enterprise technology employers. Raleigh and Durham follow closely, supported by Research Triangle Park's technology and life sciences companies. Greensboro and Winston-Salem also generate service director openings through manufacturing, logistics, and regional healthcare systems, though sponsorship volume in those markets is lower than in the Triangle and Charlotte metro areas.
How to find service director visa sponsorship jobs in North Carolina?
Migrate Mate lists service director roles in North Carolina filtered to employers with verified visa sponsorship history, so you can focus applications on companies already familiar with the process. Search by city to compare activity across Charlotte, Raleigh, and Durham. Because service director sponsorship depends heavily on the specific employer and role structure, targeting companies with prior LCA filing records improves your chances of a straightforward process.
Are there state-specific factors that affect service director visa sponsorship in North Carolina?
North Carolina's mix of financial services in Charlotte, technology in the Research Triangle, and manufacturing across the Piedmont creates varied sponsorship conditions for service directors. Employers in the Research Triangle tend to have established immigration programs due to H-1B visa hiring in adjacent technical roles. Automotive and dealership-group employers are common sponsors statewide but vary in experience with the LCA and I-129 process, so confirming an employer's prior sponsorship history matters before applying.
What is the prevailing wage for sponsored service director jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.