Customer Success Account Manager Visa Sponsorship Jobs in Ohio
Customer success account manager visa sponsorship jobs in Ohio are concentrated in Columbus, Cleveland, and Cincinnati, where SaaS companies, fintech firms, and large enterprises like Salesforce, SAP, and NCR actively hire and sponsor. Ohio's growing tech corridor and healthcare IT sector create steady demand for account managers who manage client relationships at scale.
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Get Access To All JobsINTRODUCTION
Customer Success manages the enterprise's portfolio of commercial technologies to maximize business value and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.
Customer Success analyzes customer experiences on the company's commercial technologies and platforms to integrate customer perspectives and data into the design and management of these technologies. This role collaborates with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to products based on insights, working closely with User Experience Design professionals.
The Customer Experience Engineer supports various clinical applications, translates business requirements into technical specifications, maintains relationships with the development and business teams, and drives standard business processes. The engineer should understand business priorities and the relative importance of their work. This engineer should be able to identify multiple approaches to problem solving and recommend the best-case solution. Furthermore, an engineer must possess strong technical acumen with the ability to translate information and research into non-technical language as necessary to effectively communicate across teams, customers, and clients.
Shift: Monday-Friday 10:30AM-7:00PM EST
Responsibilities:
- Serving as the initial point of contact for technical inquiries and providing clear, understandable explanations to both technical and non-technical users. A key aspect is maintaining a customer-focused mindset, listening to user needs, and ensuring a positive experience.
- Diagnosing and resolving issues related to hardware, proprietary software, and network connectivity, via phone and email. This includes guiding users through diagnostic processes and utilizing remote tools to fix problems.
- Configuring and maintaining computer systems, software applications, and peripherals. This involves managing internal and external user accounts, access permissions, and resetting passwords.
- Interacting with Product Owners, Development Teams and Technical Account Managers to become proficient with both business purpose and customer workflows as well as the technical architecture of our applications.
- Proactively develop and maintain technical knowledge of the technologies we support, staying informed with current trends and best practices.
- Logging, managing, and prioritizing support requests and issues using QuickBase. This also involves documenting solutions and resolutions to aid in tracking recurring issues and improving service quality.
- Escalating complex or unresolved issues to a higher-level support team when necessary.
- Providing basic training and guidance to users on how to use our commercial technologies.
QUALIFICATIONS
- 2-4 years of experience, preferred
- Associates degree in related field, or equivalent work experience, preferred
- Windows OS (all versions) and Microsoft Office expert, preferred
- Hardware and Networking proficiency, preferred
- Experience with computer hardware such as tablets and printers
- Understanding of DNS server and basic IP routing, preferred
- General knowledge of EDI, preferred
- Experience with healthcare or pharmacy workflows, preferred
- Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred
- Demonstrate strong analytical and project management skills
- Strong collaboration, multi-tasking, and organization skills
- Strong oral and written English communication skills
- Demonstrate thorough knowledge of the industry and trends
What is expected of you and others at this level
- Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
- Works on projects of moderate scope and complexity
- Identifies possible solutions to a variety of technical problems and takes action to resolve
- Applies judgment within defined parameters
- Receives general guidance and may receive more detailed instruction on new projects
- Work reviewed for sound reasoning and accuracy
- Willingness to be on-site at the Cardinal Health Dublin Headquarters once a week (applies to local applicants only)
Anticipated hourly range: $27.30 per hour - $35.01 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 1/4/2027* if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here
INTRODUCTION
Customer Success manages the enterprise's portfolio of commercial technologies to maximize business value and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.
Customer Success analyzes customer experiences on the company's commercial technologies and platforms to integrate customer perspectives and data into the design and management of these technologies. This role collaborates with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to products based on insights, working closely with User Experience Design professionals.
The Customer Experience Engineer supports various clinical applications, translates business requirements into technical specifications, maintains relationships with the development and business teams, and drives standard business processes. The engineer should understand business priorities and the relative importance of their work. This engineer should be able to identify multiple approaches to problem solving and recommend the best-case solution. Furthermore, an engineer must possess strong technical acumen with the ability to translate information and research into non-technical language as necessary to effectively communicate across teams, customers, and clients.
Shift: Monday-Friday 10:30AM-7:00PM EST
Responsibilities:
- Serving as the initial point of contact for technical inquiries and providing clear, understandable explanations to both technical and non-technical users. A key aspect is maintaining a customer-focused mindset, listening to user needs, and ensuring a positive experience.
- Diagnosing and resolving issues related to hardware, proprietary software, and network connectivity, via phone and email. This includes guiding users through diagnostic processes and utilizing remote tools to fix problems.
- Configuring and maintaining computer systems, software applications, and peripherals. This involves managing internal and external user accounts, access permissions, and resetting passwords.
- Interacting with Product Owners, Development Teams and Technical Account Managers to become proficient with both business purpose and customer workflows as well as the technical architecture of our applications.
- Proactively develop and maintain technical knowledge of the technologies we support, staying informed with current trends and best practices.
- Logging, managing, and prioritizing support requests and issues using QuickBase. This also involves documenting solutions and resolutions to aid in tracking recurring issues and improving service quality.
- Escalating complex or unresolved issues to a higher-level support team when necessary.
- Providing basic training and guidance to users on how to use our commercial technologies.
QUALIFICATIONS
- 2-4 years of experience, preferred
- Associates degree in related field, or equivalent work experience, preferred
- Windows OS (all versions) and Microsoft Office expert, preferred
- Hardware and Networking proficiency, preferred
- Experience with computer hardware such as tablets and printers
- Understanding of DNS server and basic IP routing, preferred
- General knowledge of EDI, preferred
- Experience with healthcare or pharmacy workflows, preferred
- Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred
- Demonstrate strong analytical and project management skills
- Strong collaboration, multi-tasking, and organization skills
- Strong oral and written English communication skills
- Demonstrate thorough knowledge of the industry and trends
What is expected of you and others at this level
- Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
- Works on projects of moderate scope and complexity
- Identifies possible solutions to a variety of technical problems and takes action to resolve
- Applies judgment within defined parameters
- Receives general guidance and may receive more detailed instruction on new projects
- Work reviewed for sound reasoning and accuracy
- Willingness to be on-site at the Cardinal Health Dublin Headquarters once a week (applies to local applicants only)
Anticipated hourly range: $27.30 per hour - $35.01 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 1/4/2027* if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here
Customer Success Account Manager Job Roles in Ohio
See all Customer Success Account Manager Jobs in Ohio
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Search Customer Success Account Manager Jobs in OhioCustomer Success Account Manager Jobs in Ohio: Frequently Asked Questions
Which companies in Ohio sponsor visas for customer success account managers?
Ohio-based and nationally operating employers with offices in Columbus, Cleveland, and Cincinnati have sponsored customer success account managers in the past. Companies in SaaS, healthcare IT, and financial technology tend to file the most sponsorships. SAP, Salesforce, NCR, and Oracle have Ohio presences and documented H-1B visa sponsorship histories for client-facing account management roles that meet the specialty occupation standard.
Which visa types realistically fit customer success account manager roles in Ohio?
Customer success account manager roles can qualify as H-1B specialty occupations when the position genuinely requires a bachelor's degree in a directly related field such as business, information systems, or marketing. F-1 students may work via OPT while seeking employer sponsorship. Canadian and Mexican nationals cannot use TN visa status for this role, as it is not a USMCA-listed profession. EB-2 and EB-3 green card paths are available for longer-term sponsorship.
Which cities in Ohio have the most customer success account manager sponsorship jobs?
Columbus leads Ohio for customer success account manager sponsorship opportunities, driven by its concentration of SaaS, insurance technology, and financial services companies. Cleveland follows with a strong presence of healthcare IT and enterprise software firms. Cincinnati rounds out the top three, particularly for consumer goods technology and logistics software employers. Dublin and Westerville, as Columbus suburbs, also host several tech company offices that hire in this function.
How to find customer success account manager visa sponsorship jobs in Ohio?
Migrate Mate is the most direct way to find customer success account manager roles in Ohio where employers have verified H-1B or other sponsorship filing history. The platform surfaces Ohio-specific listings tied to employers with documented sponsorship records, so you can focus your applications on companies that have already demonstrated willingness to sponsor rather than guessing from generic postings.
Are there state-specific factors that affect visa sponsorship for customer success account managers in Ohio?
Ohio's growing technology sector, anchored by Columbus's Smart Columbus initiative and Cleveland's health-tech cluster, has expanded the number of employers that regularly sponsor international workers in customer-facing roles. Ohio State University and Case Western Reserve University supply employer pipelines familiar with OPT hiring, which can ease initial sponsorship conversations. Roles tied to enterprise software and healthcare IT clients tend to have clearer degree-to-role alignment, which strengthens the specialty occupation case required for H-1B sponsorship.
What is the prevailing wage for sponsored customer success account manager jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.