Customer Success Account Manager Visa Sponsorship Jobs in Florida
Customer success account manager visa sponsorship jobs in Florida are concentrated in Miami, Tampa, and Orlando, where technology platforms, SaaS companies, and enterprise software firms actively hire and sponsor. Employers such as Salesforce, Cisco, and Chewy maintain Florida offices that recruit internationally. H-1B visa and green card pathways are the most common sponsorship routes for this role.
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Get Access To All JobsWho We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You'll work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes.
Reporting to the Director, Success, this role supports Alpaca's B2B brokerage and crypto offerings, helping customers launch and scale US securities and crypto trading applications worldwide.
We're looking for someone who brings hands-on experience in the brokerage, crypto exchange, or trading-platform industry and understands the unique operational, regulatory, and technical challenges of supporting customers in financial markets.
Things You Get To Do:
- Act as the primary contact for B2B/enterprise customers, accountable for building and maintaining strong relationships with key contacts throughout the customer lifecycle
- Ensure customer satisfaction, retention, and success
- Manage escalations, internally and externally, with a focus on customer empathy
- Maintain regular contact with customers to understand their business priorities, monitor their progress toward achieving key results, and continually identify and mitigate risks (relationship, commercial, etc.)
- Work with partners to accurately forecast growth and identify and monitor progress toward shared goals
- Drive adoption of Alpaca features (new and existing) among our Live Partners
- Identify and disseminate best practices and pitfalls
- Represent the partner internally across multiple groups, including Marketing, Product, and Operations
- Maintain positive relationships, internally and externally, to drive overall success and overcome obstacles
- Provide internal communication and reporting on overall account status, health, and risk
- Develop a success strategy for ensuring customer success
- Identify areas and consider solutions for improvement and optimization within Alpaca
- Deliver QBRs and executive reports that align customer goals with platform outcomes
- Serve as a trusted advisor to customers' leadership teams, aligning Alpaca capabilities with their go-to-market strategy
- Own the full customer lifecycle post-signature, including onboarding, activation, expansion, and renewal
- Collaborate cross-functionally with Product, Sales, and our Broker-Dealer to leverage process understanding, champion partner needs, and influence roadmap priorities
- Perform ad-hoc duties and responsibilities as assigned
Who You Are (Must-Haves):
- 4–6 years of experience in a customer success role managing customer relationships
- Direct professional experience working at a brokerage, broker-dealer, crypto exchange, or trading platform
- Hands-on understanding of brokerage or crypto trading operations, including customer onboarding, account funding, trading workflows, and the operational or compliance challenges associated with financial markets
- Comfortable working US hours (ET) in a remote setup
- Understanding of and experience with key technology concepts, such as SaaS and APIs
- FinTech experience, especially within the broker-dealer business
- Experience working with both large and small companies
- A dedicated interest in Alpaca's mission to enable financial services access to everyone on the planet
- Ability to work remotely and independently and to self-manage time and obligations
- Flexibility to jump in where and when needed to help drive Alpaca's growth
- Desire to learn
- Ability to manage customer relationships across companies of various sizes
- A team player who thrives on ownership, transparency, and being relentlessly partner-first. We move fast, support each other, and aim to grow together.
Who You Might Be (Nice-to-Haves):
- Experience supporting B2B brokerage-as-a-service, embedded investing, or trading API platforms
- Familiarity with US securities brokerage infrastructure, including clearing, custody, settlement, and broker-dealer compliance.
- Experience supporting API integrations or technical onboarding for trading applications.
- Experience working with international B2B clients or fintech partners launching financial products across multiple markets.
- Experience managing institutional trading customers or strategic fintech partnerships.
- Startup mindset suited to a fast-paced, high-growth environment.
How We Take Care of You:
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You'll work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes.
Reporting to the Director, Success, this role supports Alpaca's B2B brokerage and crypto offerings, helping customers launch and scale US securities and crypto trading applications worldwide.
We're looking for someone who brings hands-on experience in the brokerage, crypto exchange, or trading-platform industry and understands the unique operational, regulatory, and technical challenges of supporting customers in financial markets.
Things You Get To Do:
- Act as the primary contact for B2B/enterprise customers, accountable for building and maintaining strong relationships with key contacts throughout the customer lifecycle
- Ensure customer satisfaction, retention, and success
- Manage escalations, internally and externally, with a focus on customer empathy
- Maintain regular contact with customers to understand their business priorities, monitor their progress toward achieving key results, and continually identify and mitigate risks (relationship, commercial, etc.)
- Work with partners to accurately forecast growth and identify and monitor progress toward shared goals
- Drive adoption of Alpaca features (new and existing) among our Live Partners
- Identify and disseminate best practices and pitfalls
- Represent the partner internally across multiple groups, including Marketing, Product, and Operations
- Maintain positive relationships, internally and externally, to drive overall success and overcome obstacles
- Provide internal communication and reporting on overall account status, health, and risk
- Develop a success strategy for ensuring customer success
- Identify areas and consider solutions for improvement and optimization within Alpaca
- Deliver QBRs and executive reports that align customer goals with platform outcomes
- Serve as a trusted advisor to customers' leadership teams, aligning Alpaca capabilities with their go-to-market strategy
- Own the full customer lifecycle post-signature, including onboarding, activation, expansion, and renewal
- Collaborate cross-functionally with Product, Sales, and our Broker-Dealer to leverage process understanding, champion partner needs, and influence roadmap priorities
- Perform ad-hoc duties and responsibilities as assigned
Who You Are (Must-Haves):
- 4–6 years of experience in a customer success role managing customer relationships
- Direct professional experience working at a brokerage, broker-dealer, crypto exchange, or trading platform
- Hands-on understanding of brokerage or crypto trading operations, including customer onboarding, account funding, trading workflows, and the operational or compliance challenges associated with financial markets
- Comfortable working US hours (ET) in a remote setup
- Understanding of and experience with key technology concepts, such as SaaS and APIs
- FinTech experience, especially within the broker-dealer business
- Experience working with both large and small companies
- A dedicated interest in Alpaca's mission to enable financial services access to everyone on the planet
- Ability to work remotely and independently and to self-manage time and obligations
- Flexibility to jump in where and when needed to help drive Alpaca's growth
- Desire to learn
- Ability to manage customer relationships across companies of various sizes
- A team player who thrives on ownership, transparency, and being relentlessly partner-first. We move fast, support each other, and aim to grow together.
Who You Might Be (Nice-to-Haves):
- Experience supporting B2B brokerage-as-a-service, embedded investing, or trading API platforms
- Familiarity with US securities brokerage infrastructure, including clearing, custody, settlement, and broker-dealer compliance.
- Experience supporting API integrations or technical onboarding for trading applications.
- Experience working with international B2B clients or fintech partners launching financial products across multiple markets.
- Experience managing institutional trading customers or strategic fintech partnerships.
- Startup mindset suited to a fast-paced, high-growth environment.
How We Take Care of You:
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Customer Success Account Manager Job Roles in Florida
See all Customer Success Account Manager Jobs in Florida
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Search Customer Success Account Manager Jobs in FloridaCustomer Success Account Manager Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer success account managers in Florida?
Technology and SaaS companies with Florida offices are the most active sponsors for customer success account managers. Firms like Salesforce, Cisco, Chewy, and enterprise software companies in Miami's Brickell tech corridor and Tampa Bay's growing tech sector have filed H-1B Labor Condition Applications for customer-facing account management roles. Financial technology companies headquartered in Jacksonville and Orlando also sponsor this position with some regularity.
Which visa types realistically cover customer success account manager roles in Florida?
The H-1B is the primary visa for customer success account managers, provided the role requires a bachelor's degree in a directly related field such as business, communications, or information systems. An employer-sponsored green card through the EB-2 or EB-3 category is a common long-term pathway. Canadian and Mexican nationals cannot use TN visa for this role, as customer success account manager is not listed as a USMCA profession. F-1 students may use OPT to work in this role while seeking sponsorship.
Which cities in Florida have the most customer success account manager sponsorship jobs?
Miami leads Florida for customer success account manager sponsorship activity, driven by its concentration of technology startups, SaaS platforms, and Latin American headquarters operations. Tampa is a strong second, with a growing enterprise software and financial technology cluster in the Westshore and Ybor City districts. Orlando's simulation, tourism technology, and healthcare IT sectors generate additional sponsorship demand, while Jacksonville's fintech and logistics firms add to the statewide count.
How to find customer success account manager visa sponsorship jobs in Florida?
Migrate Mate lists Florida employers with verified sponsorship history for customer success account manager roles, letting you search by city and filter to companies that have actively filed for this type of position. Because sponsorship is employer-driven, targeting companies with a documented track record of filing is more efficient than applying broadly. Migrate Mate's data reflects actual Labor Condition Application filing history, so you can focus your search on employers already familiar with the sponsorship process for account management roles in Florida.
Are there any Florida-specific factors that affect visa sponsorship for customer success account managers?
Florida's large international business community, particularly in Miami where many Latin American and European companies maintain regional headquarters, creates above-average demand for customer success professionals who bring multilingual skills and cross-border account management experience. Florida does not have a state income tax, which affects compensation benchmarking. University programs at the University of Florida, Florida State University, and University of Miami produce graduates who enter customer success pipelines and may use OPT while pursuing H-1B sponsorship from Florida-based employers.
What is the prevailing wage for sponsored customer success account manager jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.