Guest Service Supervisor Visa Sponsorship Jobs in Ohio
Ohio's guest service supervisor roles span major hotel brands, resort properties, and entertainment venues in Columbus, Cleveland, and Cincinnati. Employers including Marriott, Hilton, and Hyatt have a history of sponsoring international workers for supervisory hospitality positions across the state, making Ohio a viable market for candidates seeking visa sponsorship.
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Salary
$50,000.00 - $60,000.00 Annually
Location
3001 - Port Control
Job Type
Full-time
Job Number
11162-HR
Department
3001 - Port Control
Division
300100 - Div-PC Administration
Opening Date
10/20/2026
Closing Date
11/2/2026 11:59 PM Eastern
Description
Airport Guest Experience Coordinator
Examples of Duties
Under administrative direction, is responsible for assisting with duties related to completion of projects, programs, or initiatives for a City division or department. Serves as the specialist to the supervisor or manager of projects, programs or initiatives. Provide administrative support, schedule meetings and ensure deadlines are met. Assist in creating schedules, timelines, and maintain project budgets. Provides reports, presentations, communications and correspondence as required. Performs other related duties as required.
Minimum Qualifications
High School Diploma or GED required. Associate or Bachelor's Degree from an accredited two year or four-year college or university in Business or Public Administration, Social Sciences, or closely related field preferred. One year of full-time paid experience in government or private industry required. Substitution: Completion of a fellowship program, apprentice program, or other similar program; OR completion of a certification program, i.e., Project Management, Human Resources, etc. Must be able to lift and carry thirty (30) pounds. Valid State of Ohio Driver's License or State-issued identification card. Must be proficient utilizing all Microsoft Office products.
Supplemental Information
Additional Requirements:
- Must successfully complete a Transportation Security Administration (TSA) 10-year fingerprint-based Criminal History Records Check and employment background check and Security Threat Assessment.
- Must be able to pass a pre-employment physical and drug test.
- Must be proficient in the Microsoft Office Suite, particularly Excel and PowerPoint.
- Availability for on-call support and occasional after-hours work for critical system maintenance.
Preferred Qualifications:
- 1-3 years of experience in customer experience, arts or cultural programming, airport operations, or hospitality programming
- Demonstrated experience working collaboratively with internal and external partners
- Creative thinker with an eye for design, storytelling, and guest engagement
- Analytical mindset with the ability to interpret data and implement process improvements
The Guest Experience Coordinator plays a vital role in shaping Cleveland Hopkins International Airports guest-facing programs. This position blends creativity, vision, strategic thinking, and operational insight to heighten the airport’s art, culture, and community engagement while pursuing avenues to shape the passenger’s journey for years to come.
The ideal candidate brings both artistic vision and analytical discipline, someone who can inspire guests through creative programming and enhance the airport’s functionality and efficiency through thoughtful strategy and collaboration.
Arts Program
- Provide administrative, curatorial, and project management support of the Airport Art Program.
- Coordinate the artist selection, acquisition, design, development, construction, fabrication, and installation phases of a project.
- Assist with planning, coordinating, and implementing artist participation in the public art program for conceptual initiation of each project phase through public art installation.
- Work with Airport staff, artists, contractors, vendors, and tenants to organize art exhibits while coordinating design, construction, and installation of Airport artwork.
- Act as Airport liaison between contractors and participating artists.
- Provide general art program information, and prepares and delivers presentations before community groups, artists, schools, and other interested parties.
- Track and oversee budget, schedule, and design reviews for the art program.
Tours Program
- Provide administrative support of the Tours Program.
- Maintain accurate tour planning documentation, tour requests, tour calendar, and communication records between stakeholders.
- Engage with our Ambassador Program for tour program support.
Hopkins Hospitality Program
- Provide administrative support for the following Hopkins Hospitality programs including Hopkins Hounds, Hopkins Flight School, The Sunflower Program, Hopkins Hang Out Pass.
- Work with Airport staff, contractors, vendors, and tenants to organize hospitality events.
- Act as a liaison between participating parties and the airport.
- Provide general hospitality program information, and prepares and delivers presentations before community groups, schools and other interested parties.
- Track and oversee budget, schedule, and design reviews for the hospitality program.
The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.
The City of Cleveland makes available a variety of benefit options depending upon your employment status and any applicable union membership. In general, benefit options include comprehensive medical, dental, vision, prescription medical and life insurance. Specific information regarding benefit eligibility will be discussed and reviewed at the time of hire.
Employer
City of Cleveland
Address
601 Lakeside Avenue
Cleveland, Ohio, 44114
Phone
216-664-2493
Guest Service Supervisor Job Roles in Ohio
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Search Guest Service Supervisor Jobs in OhioGuest Service Supervisor Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for guest service supervisors in Ohio?
Large hotel operators with properties in Ohio are the most consistent sponsors for guest service supervisor roles. Marriott, Hilton, Hyatt, and IHG have filed H-1B visa and other work visa petitions for hospitality management positions. Casino resorts such as JACK Entertainment in Cleveland and Penn National properties have also sponsored supervisory roles. Sponsorship decisions are made property by property, so corporate footprint in the state matters.
Which visa types are most common for guest service supervisor roles in Ohio?
The H-1B is the most commonly used visa for guest service supervisors, but it requires the employer to demonstrate the role qualifies as a specialty occupation, which can be more challenging for supervisory hospitality positions than for technical roles. The H-2B visa covers temporary non-agricultural workers and is used seasonally at resorts. Some candidates with management degrees also explore the TN visa if they are Canadian or Mexican nationals under USMCA.
Which cities in Ohio have the most guest service supervisor sponsorship jobs?
Columbus leads the state, driven by a large convention hotel market anchored by the Greater Columbus Convention Center and numerous full-service properties downtown. Cleveland follows, supported by its lakefront hotel corridor and casino resort sector. Cincinnati also generates consistent openings, particularly around its riverfront hotel district and proximity to the Cincinnati/Northern Kentucky International Airport, which sustains demand for experienced hospitality supervisors.
How to find guest service supervisor visa sponsorship jobs in Ohio?
Migrate Mate is built specifically for international job seekers and filters guest service supervisor roles in Ohio by visa sponsorship availability, saving you from manually screening hundreds of listings. The platform aggregates positions from employers with documented sponsorship histories, so you can focus on applications where international candidates are genuinely considered. Searching by state and role on Migrate Mate gives you a targeted shortlist relevant to your situation.
Are there any Ohio-specific considerations for guest service supervisor visa sponsorship?
Ohio does not have a state-level hospitality visa program, but its strong university pipeline from institutions like Ohio State, Cornell's hospitality alumni network, and Bowling Green State University means employers are accustomed to recruiting internationally trained candidates. Prevailing wage requirements under H-1B filings apply at the county level, so a Columbus posting will carry different wage obligations than a rural resort property. Candidates should ensure their degree field is closely aligned with the supervisory role to support a specialty occupation determination.
What is the prevailing wage for sponsored guest service supervisor jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.