Customer Support Visa Sponsorship Jobs in Oregon
Oregon's customer support job market spans Portland's large tech and e-commerce employers, including Nike, Adidas, and a growing cluster of SaaS companies based in the metro area. Visa sponsorship for customer support roles is available, though it requires meeting specialty occupation standards. Positions in technical support and enterprise client services attract the most sponsorship activity.
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KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Responsibilities
Job Description/Preferred Qualifications
Position is based in Beaverton, OR.
The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems.
Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site.
Ensure equipment enhances customer production.
Repair and modify equipment at customer facility.
Evaluate equipment to determine type and extend of problem. Repairs involve board-level troubleshooting which can be performed using standard procedures, as well as system level problems which have multiple causes and no standard procedures exist.
Repair of system level issues are based on CSEs technical knowledge, education, and training. Board vs. system level troubleshooting is split 50/50.
In analyzing and diagnosing equipment issues, CSEs may access and determine a problem exists in customer process such as chemical leaks or contamination and as a result may recommend shutdown of customer fab due to unsafe conditions. CSEs also prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues.
Prepare quotes for customers based on labor, travel expenses incurred, and parts needed. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
Cross train and assist other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines.
The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs are required to contact management on a daily basis (at least twice each day in a down tool situation) to report activities. CSEs spend part of their time in the office resolving equipment problems via phone and at least 50% of time at customer site and/or cleanroom factory environment.
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
Desired Qualifications
Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
Analytical skills
Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment.
Basic automation functionality on assigned equipment set. Develops technical proficiency in understanding automation with exposure to various systems.
Preventive Maintenance (PM) aspects of assigned equipment set.
PM work can be done with instruction of a manager or senior engineer.
Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.
Microsoft Office suite proficiency is required.
Attainment of Certification Level 2 or PM Training. Basic proficiency in systems level repair of a product within a family is required.
Basic Semiconductor industry process knowledge required. KLA class for Introduction to semiconductor processes will be provided.
Good interpersonal/communication skills in understanding customer needs. Ability to work under pressure and with stringent timelines since the system is down for service and may affect customer manufacturing area.
Ability to troubleshoot issues/failures in software and electronic systems.
* Experience on KLA based systems
Minimum Qualifications
Bachelor's Level Degree and 0 years related work experience
Base Pay Range:
$25.15 - $42.75 Per Hour
Primary Location:
USA-OR-Hillsboro-Beaverton-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Responsibilities
Job Description/Preferred Qualifications
Position is based in Beaverton, OR.
The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems.
Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site.
Ensure equipment enhances customer production.
Repair and modify equipment at customer facility.
Evaluate equipment to determine type and extend of problem. Repairs involve board-level troubleshooting which can be performed using standard procedures, as well as system level problems which have multiple causes and no standard procedures exist.
Repair of system level issues are based on CSEs technical knowledge, education, and training. Board vs. system level troubleshooting is split 50/50.
In analyzing and diagnosing equipment issues, CSEs may access and determine a problem exists in customer process such as chemical leaks or contamination and as a result may recommend shutdown of customer fab due to unsafe conditions. CSEs also prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues.
Prepare quotes for customers based on labor, travel expenses incurred, and parts needed. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
Cross train and assist other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines.
The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs are required to contact management on a daily basis (at least twice each day in a down tool situation) to report activities. CSEs spend part of their time in the office resolving equipment problems via phone and at least 50% of time at customer site and/or cleanroom factory environment.
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
Desired Qualifications
Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
Analytical skills
Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment.
Basic automation functionality on assigned equipment set. Develops technical proficiency in understanding automation with exposure to various systems.
Preventive Maintenance (PM) aspects of assigned equipment set.
PM work can be done with instruction of a manager or senior engineer.
Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.
Microsoft Office suite proficiency is required.
Attainment of Certification Level 2 or PM Training. Basic proficiency in systems level repair of a product within a family is required.
Basic Semiconductor industry process knowledge required. KLA class for Introduction to semiconductor processes will be provided.
Good interpersonal/communication skills in understanding customer needs. Ability to work under pressure and with stringent timelines since the system is down for service and may affect customer manufacturing area.
Ability to troubleshoot issues/failures in software and electronic systems.
* Experience on KLA based systems
Minimum Qualifications
Bachelor's Level Degree and 0 years related work experience
Base Pay Range:
$25.15 - $42.75 Per Hour
Primary Location:
USA-OR-Hillsboro-Beaverton-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Customer Support Job Roles in Oregon
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Search Customer Support Jobs in OregonCustomer Support Jobs in Oregon: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Oregon?
Portland-headquartered companies with significant customer support operations, including Nike, Adidas, and Intel, have filed H-1B visa petitions for technically specialized support roles. SaaS and cloud software firms in the Portland metro area also sponsor for roles like technical support engineer and enterprise customer success manager, where a relevant degree requirement can be demonstrated to satisfy specialty occupation criteria.
Which visa types are most common for customer support roles in Oregon?
The H-1B is the most common visa for customer support roles in Oregon that qualify as specialty occupations, typically technical support or customer success positions requiring a bachelor's degree in a specific field like computer science or information systems. The TN visa is an option for Canadian and Mexican nationals in qualifying roles, and the L-1 visa can apply for intracompany transfers moving into a U.S. support function.
Which cities in Oregon have the most customer support sponsorship jobs?
Portland accounts for the large majority of customer support visa sponsorship activity in Oregon, driven by its concentration of tech, e-commerce, and financial services employers. Hillsboro, home to Intel's large Oregon campus, is a secondary hub with technical support roles. Eugene and Bend have smaller but growing tech footprints, though sponsorship activity in those cities is considerably more limited.
How to find customer support visa sponsorship jobs in Oregon?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer support openings in Oregon without sifting through roles that don't offer sponsorship. You can filter by role type and state to focus on technical support, customer success, and related positions at Oregon employers who have a documented history of sponsoring international workers.
Are there state-specific or role-specific considerations for customer support sponsorship in Oregon?
Oregon does not impose state-level visa or work authorization requirements beyond federal standards, but employers must meet Department of Labor prevailing wage obligations when filing a Labor Condition Application for H-1B positions. For customer support roles, the main challenge is demonstrating specialty occupation status, which requires showing the position normally requires a specific bachelor's degree. Oregon State University and University of Oregon pipelines feed candidates with relevant technical and business degrees into Portland-area employers.
What is the prevailing wage for sponsored customer support jobs in Oregon?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.