Customer Support Visa Sponsorship Jobs in Oregon
Oregon's customer support job market spans Portland's large tech and e-commerce employers, including Nike, Adidas, and a growing cluster of SaaS companies based in the metro area. Visa sponsorship for customer support roles is available, though it requires meeting specialty occupation standards. Positions in technical support and enterprise client services attract the most sponsorship activity.
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Get Access To All JobsCompany Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years. At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Job Description
As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service Excellence. Your mission is to deliver a consistent, high-quality customer experience across every support touchpoint while improving operational performance, technical quality, and service outcomes.
In this role, you will:
- Lead end-to-end service operations across the Americas, from first contact to resolution
- Set, track, and improve KPIs including CSAT, response time, resolution time, backlog, and service quality
- Build a Technical Support Center of Excellence, including remote support and escalation governance
- Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes
- Partner across Field Service, Technical Experts, Supply Chain, Engineering, Product, Sales, Digital, and global teams to improve end-to-end performance
- Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable and customers informed
- Own budget delivery, forecasting, and short, medium and long-term priorities aligned to our service strategy
Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.
As a people manager, you build a team where people know what success looks like, feel safe to speak up, and can do their best work. We believe engaged teams deliver better outcomes for customers, and you set the tone through clear priorities, regular feedback, and development.
Qualifications
You have:
- 8+ years of experience in customer service, technical support, or service operations, including 5+ years leading teams
- Experience leading regional, remote, or multidisciplinary teams in a service environment
- Experience establishing or scaling support operations, including escalation frameworks and performance review cadence
- Experience using CRM or ERP data to run service operations including cases, escalations, dashboards, and KPIs
- Experience leading or supporting CRM or ERP implementations and adoption in service workflows
- Willingness to travel across North and Latin America, typically 25 to 50 percent depending on business needs, and ability to obtain and maintain a valid passport
- Ability to drive without restrictions in your country of residence
You can further develop on the job:
- Microsoft Dynamics 365 experience and deeper implementation capability during the IFS transition
If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.
Additional Information
Pay Band
For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated hourly base pay range for this position is $110,208.00 to $137,760.00 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Why work for us:
Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.
What we offer:
- Comprehensive medical, dental, and vision plans with 100% employee premium coverage
- 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
- 401(k) with 100% match on the first 4% of your contributions
- 8 weeks of fully paid parental leave for eligible employees
- Up to 4 days of paid bereavement leave to support employees during personal loss
- Employee Assistance Program supporting mental, emotional, and financial well-being
- Inclusive culture that values diversity, well-being, and teamwork
- Global career growth opportunities with strong internal promotion record
Proud Gold Level 2024 & 2025 Cigna Healthy Workforce Award recipient
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
All your information will be kept confidential according to EEO guidelines.
Company Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years. At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Job Description
As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service Excellence. Your mission is to deliver a consistent, high-quality customer experience across every support touchpoint while improving operational performance, technical quality, and service outcomes.
In this role, you will:
- Lead end-to-end service operations across the Americas, from first contact to resolution
- Set, track, and improve KPIs including CSAT, response time, resolution time, backlog, and service quality
- Build a Technical Support Center of Excellence, including remote support and escalation governance
- Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes
- Partner across Field Service, Technical Experts, Supply Chain, Engineering, Product, Sales, Digital, and global teams to improve end-to-end performance
- Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable and customers informed
- Own budget delivery, forecasting, and short, medium and long-term priorities aligned to our service strategy
Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.
As a people manager, you build a team where people know what success looks like, feel safe to speak up, and can do their best work. We believe engaged teams deliver better outcomes for customers, and you set the tone through clear priorities, regular feedback, and development.
Qualifications
You have:
- 8+ years of experience in customer service, technical support, or service operations, including 5+ years leading teams
- Experience leading regional, remote, or multidisciplinary teams in a service environment
- Experience establishing or scaling support operations, including escalation frameworks and performance review cadence
- Experience using CRM or ERP data to run service operations including cases, escalations, dashboards, and KPIs
- Experience leading or supporting CRM or ERP implementations and adoption in service workflows
- Willingness to travel across North and Latin America, typically 25 to 50 percent depending on business needs, and ability to obtain and maintain a valid passport
- Ability to drive without restrictions in your country of residence
You can further develop on the job:
- Microsoft Dynamics 365 experience and deeper implementation capability during the IFS transition
If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.
Additional Information
Pay Band
For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated hourly base pay range for this position is $110,208.00 to $137,760.00 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Why work for us:
Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.
What we offer:
- Comprehensive medical, dental, and vision plans with 100% employee premium coverage
- 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
- 401(k) with 100% match on the first 4% of your contributions
- 8 weeks of fully paid parental leave for eligible employees
- Up to 4 days of paid bereavement leave to support employees during personal loss
- Employee Assistance Program supporting mental, emotional, and financial well-being
- Inclusive culture that values diversity, well-being, and teamwork
- Global career growth opportunities with strong internal promotion record
Proud Gold Level 2024 & 2025 Cigna Healthy Workforce Award recipient
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
All your information will be kept confidential according to EEO guidelines.
Customer Support Job Roles in Oregon
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Search Customer Support Jobs in OregonCustomer Support Jobs in Oregon: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Oregon?
Portland-headquartered companies with significant customer support operations, including Nike, Adidas, and Intel, have filed H-1B visa petitions for technically specialized support roles. SaaS and cloud software firms in the Portland metro area also sponsor for roles like technical support engineer and enterprise customer success manager, where a relevant degree requirement can be demonstrated to satisfy specialty occupation criteria.
Which visa types are most common for customer support roles in Oregon?
The H-1B is the most common visa for customer support roles in Oregon that qualify as specialty occupations, typically technical support or customer success positions requiring a bachelor's degree in a specific field like computer science or information systems. The TN visa is an option for Canadian and Mexican nationals in qualifying roles, and the L-1 visa can apply for intracompany transfers moving into a U.S. support function.
Which cities in Oregon have the most customer support sponsorship jobs?
Portland accounts for the large majority of customer support visa sponsorship activity in Oregon, driven by its concentration of tech, e-commerce, and financial services employers. Hillsboro, home to Intel's large Oregon campus, is a secondary hub with technical support roles. Eugene and Bend have smaller but growing tech footprints, though sponsorship activity in those cities is considerably more limited.
How to find customer support visa sponsorship jobs in Oregon?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer support openings in Oregon without sifting through roles that don't offer sponsorship. You can filter by role type and state to focus on technical support, customer success, and related positions at Oregon employers who have a documented history of sponsoring international workers.
Are there state-specific or role-specific considerations for customer support sponsorship in Oregon?
Oregon does not impose state-level visa or work authorization requirements beyond federal standards, but employers must meet Department of Labor prevailing wage obligations when filing a Labor Condition Application for H-1B positions. For customer support roles, the main challenge is demonstrating specialty occupation status, which requires showing the position normally requires a specific bachelor's degree. Oregon State University and University of Oregon pipelines feed candidates with relevant technical and business degrees into Portland-area employers.
What is the prevailing wage for sponsored customer support jobs in Oregon?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.