Customer Support Visa Sponsorship Jobs in Oregon
Oregon's customer support job market spans Portland's large tech and e-commerce employers, including Nike, Adidas, and a growing cluster of SaaS companies based in the metro area. Visa sponsorship for customer support roles is available, though it requires meeting specialty occupation standards. Positions in technical support and enterprise client services attract the most sponsorship activity.
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Get Access To All JobsCompany Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
- Application Development
- Project Management
- Quality Assurance
- Business/Systems Analysis
- Datawarehouse & Business Intelligence
- Infrastructure & Network Services
- Risk Management & Compliance
- Business Continuity & Disaster Recovery
- Security & Privacy
Specialties
- Contract Staffing (Staff Augmentation)
- Permanent Placement (Staff Augmentation)
- ICAP (Contractor Payroll)
- Flextrack (Vendor Management System)
Job Description
Will work on global user support requests for the mission-critical MDO SCI Windows tool owned by this team. Responsibilities include being a first responder to customer issues, doing triage, effectively duplicating the issues and clearly communicating to developers. Also monitoring error and event logs for proactive support. Filing bugs in TFS/Rally as appropriate. Restarting services, Server, database, etc. When not dealing with immediate issues, documenting existing application processes, support problems and resolutions in an FAQ and updating the Tools user manuals.
Responsibilities include being a first responder to customer issues, doing triage, effectively duplicating the issues and clearly communicating to developers. Also monitoring error and event logs for proactive support. Filing bugs in TFS/Rally as appropriate. Restarting services, Server, database, etc. When not dealing with immediate issues, documenting existing application processes, support problems and resolutions in an FAQ and updating the Tools user manuals.
Qualifications
- IIS
- Windows Server
- Webservices
- Windows Application
- Clustered Environment
- Excellent Communication Skills (writing/verbal)
- Ability and willingness to learn a new internal tool
- Ability to work well with a team
- Minimum 2-4 years college degree in relevant field
- Minimum 4-6 years relative hands on experience
Preferred Skills:
- SQL Server
- C#.NET
- Script language
- App Fabric
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
- Application Development
- Project Management
- Quality Assurance
- Business/Systems Analysis
- Datawarehouse & Business Intelligence
- Infrastructure & Network Services
- Risk Management & Compliance
- Business Continuity & Disaster Recovery
- Security & Privacy
Specialties
- Contract Staffing (Staff Augmentation)
- Permanent Placement (Staff Augmentation)
- ICAP (Contractor Payroll)
- Flextrack (Vendor Management System)
Job Description
Will work on global user support requests for the mission-critical MDO SCI Windows tool owned by this team. Responsibilities include being a first responder to customer issues, doing triage, effectively duplicating the issues and clearly communicating to developers. Also monitoring error and event logs for proactive support. Filing bugs in TFS/Rally as appropriate. Restarting services, Server, database, etc. When not dealing with immediate issues, documenting existing application processes, support problems and resolutions in an FAQ and updating the Tools user manuals.
Responsibilities include being a first responder to customer issues, doing triage, effectively duplicating the issues and clearly communicating to developers. Also monitoring error and event logs for proactive support. Filing bugs in TFS/Rally as appropriate. Restarting services, Server, database, etc. When not dealing with immediate issues, documenting existing application processes, support problems and resolutions in an FAQ and updating the Tools user manuals.
Qualifications
- IIS
- Windows Server
- Webservices
- Windows Application
- Clustered Environment
- Excellent Communication Skills (writing/verbal)
- Ability and willingness to learn a new internal tool
- Ability to work well with a team
- Minimum 2-4 years college degree in relevant field
- Minimum 4-6 years relative hands on experience
Preferred Skills:
- SQL Server
- C#.NET
- Script language
- App Fabric
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
Customer Support Job Roles in Oregon
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Search Customer Support Jobs in OregonCustomer Support Jobs in Oregon: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Oregon?
Portland-headquartered companies with significant customer support operations, including Nike, Adidas, and Intel, have filed H-1B petitions for technically specialized support roles. SaaS and cloud software firms in the Portland metro area also sponsor for roles like technical support engineer and enterprise customer success manager, where a relevant degree requirement can be demonstrated to satisfy specialty occupation criteria.
Which visa types are most common for customer support roles in Oregon?
The H-1B is the most common visa for customer support roles in Oregon that qualify as specialty occupations, typically technical support or customer success positions requiring a bachelor's degree in a specific field like computer science or information systems. The TN visa is an option for Canadian and Mexican nationals in qualifying roles, and the L-1 can apply for intracompany transfers moving into a U.S. support function.
Which cities in Oregon have the most customer support sponsorship jobs?
Portland accounts for the large majority of customer support visa sponsorship activity in Oregon, driven by its concentration of tech, e-commerce, and financial services employers. Hillsboro, home to Intel's large Oregon campus, is a secondary hub with technical support roles. Eugene and Bend have smaller but growing tech footprints, though sponsorship activity in those cities is considerably more limited.
How to find customer support visa sponsorship jobs in Oregon?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer support openings in Oregon without sifting through roles that don't offer sponsorship. You can filter by role type and state to focus on technical support, customer success, and related positions at Oregon employers who have a documented history of sponsoring international workers.
Are there state-specific or role-specific considerations for customer support sponsorship in Oregon?
Oregon does not impose state-level visa or work authorization requirements beyond federal standards, but employers must meet Department of Labor prevailing wage obligations when filing a Labor Condition Application for H-1B positions. For customer support roles, the main challenge is demonstrating specialty occupation status, which requires showing the position normally requires a specific bachelor's degree. Oregon State University and University of Oregon pipelines feed candidates with relevant technical and business degrees into Portland-area employers.
What is the prevailing wage for sponsored customer support jobs in Oregon?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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