Customer Support Visa Sponsorship Jobs in Minnesota
Minnesota's customer support job market spans major employers like Best Buy, UnitedHealth Group, and Target, with hiring concentrated in the Twin Cities metro area of Minneapolis and Saint Paul. Companies in healthcare technology, retail, and financial services regularly sponsor work visas for qualified customer support professionals. Remote-friendly roles have expanded opportunities beyond the metro.
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Get Access To All JobsJob Title:
Customer Support Specialist
Department:
Sales
Reports to:
Customer Support Manager
Work Location:
In-Person
Pay Range:
$65,000.00
Position Type and Expected Hours of Work:
Full-Time, Monday-Friday, 40 hours/week
About Elucent Medical:
Elucent Medical is a medical device company focused on developing surgical navigation technologies, particularly for cancer surgery, to improve patient outcomes through precision and efficacy. The company's solutions are designed to transform traditional surgical instruments into "smart" tools, enhancing surgical precision and patient outcomes.
Job Summary:
The Customer Support Specialist plays a vital role in supporting customers and internal teams by monitoring active clinical cases and providing timely guidance of both clinical and technical assistance. This position is responsible for documenting all customer interactions, feedback, and complaints while demonstrating in-depth product knowledge, disease state knowledge, and strong technical troubleshooting skills.
In addition to providing exceptional service, the specialist will collaborate closely with sales and field teams to perform remote service tasks, including software updates and account support activities. This role is designed to strengthen commercial readiness by supporting clinical sales initiatives, developing clinical and technical expertise, and building the customer-facing skills.
Strong communication, self-initiative, and teamwork are key to success in this position. This is an exciting opportunity not only to join a successful and high-functioning team with a rapidly growing customer base, but also a starting point to enter into the med device space. Our Customer Support Specialists are a cornerstone within the organization.
Supervisory Responsibilities:
None.
Job Responsibilities:
Customers
- Identify and respond attentively and effectively to customer needs.
- Monitor and support active customer cases, being a first responder for all questions and communications to resolve technical, clinical, and general questions.
- Document all customer interactions, feedback, and complaints, ensuring compliance with internal quality processes and industry standards.
Sales
- Assist and support growth and expansion of customer base in a fast-scaling industry.
- Contribute to commercial readiness by developing product knowledge, clinical understanding, and customer-facing communication skills.
- Collaborate with field sales team to ensure a coordinating and informed customer experience through the transfer of key customer insights, history, and case details.
Services
- Maintain integrity of internal systems (including, but not limited to Salesforce, Slack, ERP system).
- Conduct system software updates.
- Additional responsibilities, as requested by leadership.
Qualifications
Education and Experience:
- Customer Service experience required
- Bachelor’s degree (BA) highly preferred
- High level of troubleshooting experience preferred
- Medical Device/Industry experience preferred
- Startup, small business experience preferred
Required Skills/Abilities:
- Positive, constructive communication skills
- Ability to navigate CRM databases
- Comfort and speed in familiarizing oneself with new technologies and processes
- Ability to remain calm and professional in intense situations
- Strong commitment to satisfying customer needs
- Self-starter with experience in developing or improving processes
Physical Requirements / Work Conditions:
- This position operates in a professional office setting
- Standard business hours, Monday through Friday (support hours 6:00am - 7:00pm CST)
- Ability to lift up to 40 pounds
- Occasional travel required
Elucent Medical Benefits, Culture and Work Environment
At Elucent Medical, we prioritize our employees' well-being by providing comprehensive benefits including comprehensive health insurance, a generous retirement savings plan with company matching, flexible work arrangements, generous paid time off, and ongoing professional development opportunities, ensuring a fulfilling and balanced work life.
Fulltime Employees are provided:
- 401(k)
- 401(k) matching (4%)
- Dental insurance
- Health insurance
- Vision insurance
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Short Term Disability
- Long Term Disability
- Life Insurance
- Pet Insurance
- Employee Assistance Programs
Affirmative Action / EEO Statement
Elucent Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Title:
Customer Support Specialist
Department:
Sales
Reports to:
Customer Support Manager
Work Location:
In-Person
Pay Range:
$65,000.00
Position Type and Expected Hours of Work:
Full-Time, Monday-Friday, 40 hours/week
About Elucent Medical:
Elucent Medical is a medical device company focused on developing surgical navigation technologies, particularly for cancer surgery, to improve patient outcomes through precision and efficacy. The company's solutions are designed to transform traditional surgical instruments into "smart" tools, enhancing surgical precision and patient outcomes.
Job Summary:
The Customer Support Specialist plays a vital role in supporting customers and internal teams by monitoring active clinical cases and providing timely guidance of both clinical and technical assistance. This position is responsible for documenting all customer interactions, feedback, and complaints while demonstrating in-depth product knowledge, disease state knowledge, and strong technical troubleshooting skills.
In addition to providing exceptional service, the specialist will collaborate closely with sales and field teams to perform remote service tasks, including software updates and account support activities. This role is designed to strengthen commercial readiness by supporting clinical sales initiatives, developing clinical and technical expertise, and building the customer-facing skills.
Strong communication, self-initiative, and teamwork are key to success in this position. This is an exciting opportunity not only to join a successful and high-functioning team with a rapidly growing customer base, but also a starting point to enter into the med device space. Our Customer Support Specialists are a cornerstone within the organization.
Supervisory Responsibilities:
None.
Job Responsibilities:
Customers
- Identify and respond attentively and effectively to customer needs.
- Monitor and support active customer cases, being a first responder for all questions and communications to resolve technical, clinical, and general questions.
- Document all customer interactions, feedback, and complaints, ensuring compliance with internal quality processes and industry standards.
Sales
- Assist and support growth and expansion of customer base in a fast-scaling industry.
- Contribute to commercial readiness by developing product knowledge, clinical understanding, and customer-facing communication skills.
- Collaborate with field sales team to ensure a coordinating and informed customer experience through the transfer of key customer insights, history, and case details.
Services
- Maintain integrity of internal systems (including, but not limited to Salesforce, Slack, ERP system).
- Conduct system software updates.
- Additional responsibilities, as requested by leadership.
Qualifications
Education and Experience:
- Customer Service experience required
- Bachelor’s degree (BA) highly preferred
- High level of troubleshooting experience preferred
- Medical Device/Industry experience preferred
- Startup, small business experience preferred
Required Skills/Abilities:
- Positive, constructive communication skills
- Ability to navigate CRM databases
- Comfort and speed in familiarizing oneself with new technologies and processes
- Ability to remain calm and professional in intense situations
- Strong commitment to satisfying customer needs
- Self-starter with experience in developing or improving processes
Physical Requirements / Work Conditions:
- This position operates in a professional office setting
- Standard business hours, Monday through Friday (support hours 6:00am - 7:00pm CST)
- Ability to lift up to 40 pounds
- Occasional travel required
Elucent Medical Benefits, Culture and Work Environment
At Elucent Medical, we prioritize our employees' well-being by providing comprehensive benefits including comprehensive health insurance, a generous retirement savings plan with company matching, flexible work arrangements, generous paid time off, and ongoing professional development opportunities, ensuring a fulfilling and balanced work life.
Fulltime Employees are provided:
- 401(k)
- 401(k) matching (4%)
- Dental insurance
- Health insurance
- Vision insurance
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Short Term Disability
- Long Term Disability
- Life Insurance
- Pet Insurance
- Employee Assistance Programs
Affirmative Action / EEO Statement
Elucent Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Customer Support Job Roles in Minnesota
See all 92+ Customer Support Jobs in Minnesota
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Search Customer Support Jobs in MinnesotaCustomer Support Jobs in Minnesota: Frequently Asked Questions
Which companies in Minnesota sponsor visas for customer support roles?
Several large Minnesota-based employers have a documented history of sponsoring work visas for customer support and customer experience roles. These include UnitedHealth Group, Best Buy, Target, and Optum, all headquartered in the Twin Cities. Regional financial institutions and healthcare technology firms also appear in Department of Labor filings for customer-facing positions requiring specialized knowledge.
Which visa types are most common for customer support jobs in Minnesota?
The H-1B visa is the most commonly sponsored visa for customer support roles that require a bachelor's degree in a related field, such as communications, business, or information technology. For positions with a technical or systems-focused component, employers may also file under the H-1B for specialty occupation classification. TN visas are an option for Canadian and Mexican nationals in qualifying professional categories.
Which cities in Minnesota have the most customer support visa sponsorship jobs?
The Minneapolis-Saint Paul metropolitan area accounts for the overwhelming majority of customer support sponsorship opportunities in Minnesota. Employers concentrated in Minnetonka, Eden Prairie, and Bloomington, particularly in healthcare and financial services, contribute significantly to this pool. Rochester, home to Mayo Clinic, also produces customer support openings tied to its large healthcare operations.
How to find customer support visa sponsorship jobs in Minnesota?
Migrate Mate is built specifically for international job seekers and filters customer support roles in Minnesota by visa sponsorship eligibility, saving you from sorting through postings that offer no sponsorship. You can search by city, industry, and role type to focus on Twin Cities employers in healthcare, retail, and technology sectors that have a track record of filing work visa petitions for customer support professionals.
Are there any Minnesota-specific considerations for customer support visa sponsorship?
Minnesota's concentration of Fortune 500 companies in healthcare and retail creates a relatively active sponsorship environment for customer support roles compared to smaller states. However, positions must qualify as specialty occupations under H-1B rules, which means roles requiring only general communication skills without a specific degree field may not meet USCIS eligibility criteria. Roles tied to technical platforms, healthcare systems, or enterprise software tend to have stronger sponsorship cases.
What is the prevailing wage for sponsored customer support jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.