Customer Support Visa Sponsorship Jobs in Idaho
Customer support visa sponsorship jobs in Idaho are concentrated in Boise, where companies like Clearwater Paper, Bodybuilding.com, and growing tech firms have established operations. Idaho's expanding e-commerce, healthcare technology, and outdoor recreation industries are driving demand for multilingual and technically skilled customer support professionals who need work authorization.
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Get Access To All JobsEmployment Type: Full time
Shift: Day Shift
Description:
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a genuine, friendly, and empathetic self-starter to join the SAMG Clerical Float Pool Team! As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.
Our ideal candidate is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.
POSITION DETAILS:
The Float Pool is a wonderful way to learn about many different medical specialties, broaden your experience, and is a great fit for those who are flexible, adaptable, and have a desire to grow! This Full-Time position will support clinic coverage for all of the SAMG Medical Clinics in the Treasure Valley. The hours for this position will typically be from 7:00 AM - 6:00 PM - locations will vary. Weekend availability is required.
MINIMUM QUALIFICATIONS:
- High School Diploma or equivalent preferred.
- Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
- Experience with process improvement or lean philosophy preferred.
ESSENTIAL FUNCTIONS:
- Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
- Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations.
- Maintains operations by following policies and procedures and reports needed changes.
ADDITIONAL DUTIES:
- Acknowledges and greets patients immediately, providing a positive customer service experience.
- Registers patients for appointments and completes paperwork.
- Verifies and updates existing patient and insurance information.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival.
- Informs patients immediately of delays, explains why, and the anticipated wait time.
- Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
- Maintain knowledge of different payer practices and deductibles.
- Assist patients with all aspects of Financial Assistance Paperwork.
- Control credit extended to patients via a payment plan.
- Maintain business office inventory and equipment and order supplies.
- Maintain a neat work area including the reception area.
- Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service.
About Saint Alphonsus:
Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Employment Type: Full time
Shift: Day Shift
Description:
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a genuine, friendly, and empathetic self-starter to join the SAMG Clerical Float Pool Team! As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.
Our ideal candidate is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.
POSITION DETAILS:
The Float Pool is a wonderful way to learn about many different medical specialties, broaden your experience, and is a great fit for those who are flexible, adaptable, and have a desire to grow! This Full-Time position will support clinic coverage for all of the SAMG Medical Clinics in the Treasure Valley. The hours for this position will typically be from 7:00 AM - 6:00 PM - locations will vary. Weekend availability is required.
MINIMUM QUALIFICATIONS:
- High School Diploma or equivalent preferred.
- Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
- Experience with process improvement or lean philosophy preferred.
ESSENTIAL FUNCTIONS:
- Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
- Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations.
- Maintains operations by following policies and procedures and reports needed changes.
ADDITIONAL DUTIES:
- Acknowledges and greets patients immediately, providing a positive customer service experience.
- Registers patients for appointments and completes paperwork.
- Verifies and updates existing patient and insurance information.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival.
- Informs patients immediately of delays, explains why, and the anticipated wait time.
- Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
- Maintain knowledge of different payer practices and deductibles.
- Assist patients with all aspects of Financial Assistance Paperwork.
- Control credit extended to patients via a payment plan.
- Maintain business office inventory and equipment and order supplies.
- Maintain a neat work area including the reception area.
- Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service.
About Saint Alphonsus:
Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Customer Support Job Roles in Idaho
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Search Customer Support Jobs in IdahoCustomer Support Jobs in Idaho: Frequently Asked Questions
Which companies in Idaho sponsor visas for customer support roles?
Boise-based employers in technology, healthcare, and e-commerce are the most active sponsors for customer support positions in Idaho. Companies like Clearwater Paper, Bodybuilding.com, and several healthcare technology firms have sponsored work visas for support staff. Larger national employers with Idaho operations, including financial services and software companies, also sponsor customer support roles periodically.
Which visa types are most common for customer support jobs in Idaho?
The H-1B visa is the most common visa for customer support roles that qualify as specialty occupations, typically requiring a bachelor's degree in a relevant field such as communications, information technology, or business. Customer support roles tied to technical products or enterprise software platforms are more likely to meet specialty occupation standards. The TN visa is also relevant for Canadian and Mexican nationals in qualifying support roles.
Which cities in Idaho have the most customer support visa sponsorship jobs?
Boise accounts for the large majority of customer support sponsorship activity in Idaho, driven by its concentration of technology, healthcare, and e-commerce employers. Meridian and Nampa, as part of the Treasure Valley metro area, also have growing employer bases. Idaho Falls and Coeur d'Alene have smaller but present sponsorship activity, particularly in healthcare and regional service industries.
How to find customer support visa sponsorship jobs in Idaho?
Migrate Mate is built specifically for international job seekers and filters customer support roles in Idaho by visa sponsorship status, so you're not sifting through listings that won't work for your situation. Sorting by Boise and Treasure Valley employers gives you the most active hiring market in the state. Creating a profile on Migrate Mate also lets you track new sponsoring employers as they post.
Are there state-specific considerations for customer support visa sponsorship in Idaho?
Idaho's relatively lower cost of living compared to coastal states means prevailing wage requirements for customer support roles are generally set at lower thresholds, which can make sponsorship more accessible for smaller employers. Idaho State University and Boise State University produce graduates who sometimes enter customer support pipelines, but international students on OPT pursuing sponsorship should prioritize employers with prior H-1B filing history, as smaller Idaho companies may not have established sponsorship processes.
What is the prevailing wage for sponsored customer support jobs in Idaho?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.