Customer Support Visa Sponsorship Jobs in Louisiana
Customer support roles in Louisiana are concentrated in New Orleans, Baton Rouge, and Shreveport, where companies in healthcare, energy, and hospitality sectors regularly hire for these positions. Employers such as Ochsner Health, Entergy, and regional financial institutions have sponsored work visas for qualified customer support professionals in the state.
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We currently have a career opportunity for a Customer Support Analyst - Email Migration to join our team located in Lafayette, LA.
Job Overview:
We are seeking a customer-focused Customer Support Analyst to provide direct end-user support during email migration. This role supports users with configuration, troubleshooting, and migration readiness activities. Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
Responsibilities
- Provide end-user post migration support.
- Assist users with Outlook email configuration on desktop and mobile devices.
- Support and coordinate DNS updates related to the email migration.
- Escalate complex issues to engineering or infrastructure teams.
- Document issues, resolutions, and support metrics.
Qualifications
- 2+ years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
- Working knowledge of Microsoft Office suite.
- Working knowledge of computer hardware and printers in an enterprise environment.
- Highly self-motivated and directed.
- Analytical and troubleshooting skills.
- Superior listening skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present technical ideas in user-friendly language.
- Experience in IT customer support or service desk roles.
- Familiarity with Outlook, email systems, and basic DNS concepts.
- Strong communication skills and customer service mindset.
Preferred skills:
- Bachelor’s degree with emphasis in computer science, math, or engineering
- Active Directory administration
- Microsoft Lync experience
- A+ Certification
- Network+ Certification
- ITIL v3 Foundation
- HDI Certifications
Who We Are
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.
What We Believe
At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special. We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Disclaimer:
The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
About us
Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world’s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what’s possible - while building a career filled with growth, balance, and purpose.
Job Description
We currently have a career opportunity for a Customer Support Analyst - Email Migration to join our team located in Lafayette, LA.
Job Overview:
We are seeking a customer-focused Customer Support Analyst to provide direct end-user support during email migration. This role supports users with configuration, troubleshooting, and migration readiness activities. Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
Responsibilities
- Provide end-user post migration support.
- Assist users with Outlook email configuration on desktop and mobile devices.
- Support and coordinate DNS updates related to the email migration.
- Escalate complex issues to engineering or infrastructure teams.
- Document issues, resolutions, and support metrics.
Qualifications
- 2+ years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
- Working knowledge of Microsoft Office suite.
- Working knowledge of computer hardware and printers in an enterprise environment.
- Highly self-motivated and directed.
- Analytical and troubleshooting skills.
- Superior listening skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present technical ideas in user-friendly language.
- Experience in IT customer support or service desk roles.
- Familiarity with Outlook, email systems, and basic DNS concepts.
- Strong communication skills and customer service mindset.
Preferred skills:
- Bachelor’s degree with emphasis in computer science, math, or engineering
- Active Directory administration
- Microsoft Lync experience
- A+ Certification
- Network+ Certification
- ITIL v3 Foundation
- HDI Certifications
Who We Are
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.
What We Believe
At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special. We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Disclaimer:
The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
About us
Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world’s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what’s possible - while building a career filled with growth, balance, and purpose.
Customer Support Job Roles in Louisiana
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Search Customer Support Jobs in LouisianaCustomer Support Jobs in Louisiana: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Louisiana?
In Louisiana, employers with documented visa sponsorship histories in customer support include Ochsner Health System, Entergy Corporation, and regional banking institutions such as Hancock Whitney. Larger national companies with Louisiana operations, including telecommunications and insurance firms, have also sponsored H-1B and other work visas for customer-facing roles that meet specialty occupation requirements.
Which visa types are most common for customer support roles in Louisiana?
H-1B is the most commonly sponsored visa for customer support roles in Louisiana when the position qualifies as a specialty occupation, typically requiring a bachelor's degree in a relevant field such as communications, business, or information technology. TN visas apply to Canadian and Mexican nationals in qualifying roles. Australians may be eligible for the E-3 visa. Eligibility depends on the specific job duties and employer.
Which cities in Louisiana have the most customer support sponsorship jobs?
New Orleans leads in customer support sponsorship activity due to its concentration of healthcare, hospitality, and financial services employers. Baton Rouge follows closely, driven by energy sector companies, state government contractors, and university-affiliated healthcare systems. Shreveport has a smaller but active market, particularly in healthcare and regional logistics operations that require multilingual or technically skilled customer support staff.
How to find customer support visa sponsorship jobs in Louisiana?
Migrate Mate is built specifically for international candidates seeking visa sponsorship jobs, including customer support roles in Louisiana. You can filter by state and role to see verified sponsorship opportunities with employers in New Orleans, Baton Rouge, and beyond. Migrate Mate focuses exclusively on positions where sponsorship is a real possibility, saving you time compared to sorting through general job listings.
Are there any state-specific considerations for customer support visa sponsorship in Louisiana?
Louisiana's dominant industries, energy, healthcare, and hospitality, shape which customer support roles attract visa sponsorship. Positions tied to technical products, medical services, or enterprise software are more likely to qualify as specialty occupations under H-1B standards. LSU, Tulane, and other state universities also create local pipelines of international graduates who may already hold OPT authorization, making them attractive candidates for employers new to sponsorship.
What is the prevailing wage for sponsored customer support jobs in Louisiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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