Customer Support Visa Sponsorship Jobs in New York
New York is one of the top states for customer support visa sponsorship jobs, with major employers spanning finance, tech, media, and e-commerce headquartered in New York City. Companies like JPMorgan Chase, Salesforce, and Amazon maintain large customer-facing operations here, creating consistent demand for sponsored roles across the five boroughs and beyond.
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Get Access To All JobsDescription
Upway is a fast-growing startup building the world’s largest e-commerce site for e-bikes. We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste!
We are now hiring a Customer Support Specialist (Bike Expert, previous experience with e-bikes preferred, but expert knowledge of analog bikes is also welcome) to join our Brooklyn, NY team.
In this role, you'll be the first point of contact for potential customers, guiding them through the decision-making process and helping them find the perfect e-bike. Your main focus will be driving sales, answering product-related questions, and delivering an exceptional customer experience that turns inquiries into conversions.
This is a full time job, Tuesday to Saturday 9:30am to 6pm.
Key Responsibilities
- Engage with potential customers through multiple channels: email, chat, phone, and in-person visits; to provide personalized support and expert guidance on our e-bike products.
- Use your deep knowledge of bikes to provide personalized recommendations that drive sales and enhance the customer experience.
- Share your expertise with the broader team by contributing to the internal knowledge base and training resources.
- Collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery.
- Gather and report customer feedback to help shape product offerings and improve the sales process.
Skills, Knowledge and Expertise
Necessary Skills
- Expert knowledge about bikes or e-bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player).
- Excellent written and oral communication skills.
- Comfortability with technology.
- An empathetic and enthusiastic personality.
- Autonomy and ability to work in a fast-paced environment.
- Problem-solving ability – you can identify, analyze, and resolve issues efficiently and effectively.
- Adaptability: you can find creative solutions for customers in ambiguous circumstances.
Nice to Haves
- Interests in sustainability, mobility, and technology.
- Experience in customer support.
Benefits
Upway is an early-stage startup funded by prestigious investment firms such as Sequoia and Global Founders Capital (Rocket Internet). You will be surrounded by an extraordinarily talented, motivated, and positive team. This environment will provide you with the following benefits:
- You’ll work with a cool product. Electric and sustainable mobility will be ever-present in your day-to-day life, and you’ll become an expert in these topics.
- A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities.
- Comprehensive medical, dental, and vision plans.
- Life, accidental death, and long-term disability insurance.
- Paid company holidays and time off.
- Competitive 401K Plan with matching.
About Upway
At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.
Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US.
We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.
Description
Upway is a fast-growing startup building the world’s largest e-commerce site for e-bikes. We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste!
We are now hiring a Customer Support Specialist (Bike Expert, previous experience with e-bikes preferred, but expert knowledge of analog bikes is also welcome) to join our Brooklyn, NY team.
In this role, you'll be the first point of contact for potential customers, guiding them through the decision-making process and helping them find the perfect e-bike. Your main focus will be driving sales, answering product-related questions, and delivering an exceptional customer experience that turns inquiries into conversions.
This is a full time job, Tuesday to Saturday 9:30am to 6pm.
Key Responsibilities
- Engage with potential customers through multiple channels: email, chat, phone, and in-person visits; to provide personalized support and expert guidance on our e-bike products.
- Use your deep knowledge of bikes to provide personalized recommendations that drive sales and enhance the customer experience.
- Share your expertise with the broader team by contributing to the internal knowledge base and training resources.
- Collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery.
- Gather and report customer feedback to help shape product offerings and improve the sales process.
Skills, Knowledge and Expertise
Necessary Skills
- Expert knowledge about bikes or e-bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player).
- Excellent written and oral communication skills.
- Comfortability with technology.
- An empathetic and enthusiastic personality.
- Autonomy and ability to work in a fast-paced environment.
- Problem-solving ability – you can identify, analyze, and resolve issues efficiently and effectively.
- Adaptability: you can find creative solutions for customers in ambiguous circumstances.
Nice to Haves
- Interests in sustainability, mobility, and technology.
- Experience in customer support.
Benefits
Upway is an early-stage startup funded by prestigious investment firms such as Sequoia and Global Founders Capital (Rocket Internet). You will be surrounded by an extraordinarily talented, motivated, and positive team. This environment will provide you with the following benefits:
- You’ll work with a cool product. Electric and sustainable mobility will be ever-present in your day-to-day life, and you’ll become an expert in these topics.
- A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities.
- Comprehensive medical, dental, and vision plans.
- Life, accidental death, and long-term disability insurance.
- Paid company holidays and time off.
- Competitive 401K Plan with matching.
About Upway
At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.
Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US.
We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.
Customer Support Job Roles in New York
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Search Customer Support Jobs in New YorkCustomer Support Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer support roles in New York?
Large employers with significant New York operations are the most active sponsors for customer support roles. These include financial institutions like JPMorgan Chase, Citibank, and American Express, tech companies like Google, Salesforce, and IBM, and e-commerce and media firms like Amazon and NBCUniversal. Sponsorship is more common at enterprise-level companies than at small or mid-sized businesses, where the cost and administrative burden of petitions is harder to absorb.
Which visa types are most common for customer support roles in New York?
The H-1B visa is the most common work visa for customer support roles that require a relevant bachelor's degree, such as technical support specialist or customer success manager positions. The L-1B is another pathway for intracompany transfers with specialized knowledge. For recent graduates, OPT and STEM OPT extensions allow temporary work authorization that some employers will later convert to H-1B sponsorship. The TN visa applies to Canadian and Mexican nationals in qualifying occupations.
Which cities in New York have the most customer support sponsorship jobs?
New York City accounts for the overwhelming majority of customer support sponsorship opportunities in the state, particularly Manhattan and parts of Brooklyn where tech, finance, and media companies are concentrated. Buffalo and Albany have a smaller but growing presence, driven by healthcare systems and state government contractors. Rochester also sees some activity through its university-affiliated employers and regional tech firms, though volume there is considerably lower than in the city.
How to find customer support visa sponsorship jobs in New York?
Migrate Mate is built specifically for international job seekers and filters customer support roles in New York by visa sponsorship availability, saving you from sifting through listings that won't support your status. You can browse current openings, filter by visa type, and identify employers with a documented history of sponsoring international workers in customer-facing roles. For New York specifically, prioritizing larger enterprise employers in finance, tech, and e-commerce tends to yield the strongest results.
Are there any New York-specific considerations for customer support visa sponsorship?
New York City's prevailing wage requirements under H-1B rules tend to be higher than national averages, reflecting the city's cost of living. Employers filing Labor Condition Applications for customer support roles in the New York metropolitan area must meet these wage levels, which can influence which employers are willing to sponsor. New York also has a strong university pipeline through schools like NYU, Columbia, and Fordham, meaning many sponsored roles are filled through OPT-to-H-1B conversions rather than direct international hires.
What is the prevailing wage for sponsored customer support jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.