Customer Support Visa Sponsorship Jobs in New York
New York is one of the top states for customer support visa sponsorship jobs, with major employers spanning finance, tech, media, and e-commerce headquartered in New York City. Companies like JPMorgan Chase, Salesforce, and Amazon maintain large customer-facing operations here, creating consistent demand for sponsored roles across the five boroughs and beyond.
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Get Access To All JobsINTRODUCTION
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
ROLE AND RESPONSIBILITIES
Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
How you will do it:
- Receives customer requests for unscheduled or scheduled service.
- Coordinates labor scheduling to align technician to the appropriate customer and service need.
- Communicates the action plan and services to be provided directly to the customer.
- Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
- Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
- Debrief activities daily.
- Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
- Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
- Scheduled Service Visits – on time.
- Parts ordering/PO creation support.
- Start-up support.
- Customer PO confirmation.
- WIP Management.
- Auto SR quotes.
- Reconcile exceptions (SIR and AP).
- Attend weekly planning/scheduling meeting.
- Service + rewards.
- Assist with monitoring of time and expense reporting submission.
- Review and correct unassociated time for timesheets for technicians.
- Other duties and administrative activities as assigned.
BASIC QUALIFICATIONS
Required
- High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Able to prioritize work activities based upon financial impact to desired business goals.
- Able to influence diverse teams to accomplish tasks/goals.
- Prior Dispatch experience.
Preferred
- Associates degree preferred.
- Experience and/or basic project accounting or costing principals is desired.
COMPENSATION
- HIRING HOURLY RANGE: $25.00-37.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.
For details, please visit the About Us tab on the Johnson Controls Careers site.
INTRODUCTION
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
ROLE AND RESPONSIBILITIES
Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
How you will do it:
- Receives customer requests for unscheduled or scheduled service.
- Coordinates labor scheduling to align technician to the appropriate customer and service need.
- Communicates the action plan and services to be provided directly to the customer.
- Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
- Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
- Debrief activities daily.
- Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
- Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
- Scheduled Service Visits – on time.
- Parts ordering/PO creation support.
- Start-up support.
- Customer PO confirmation.
- WIP Management.
- Auto SR quotes.
- Reconcile exceptions (SIR and AP).
- Attend weekly planning/scheduling meeting.
- Service + rewards.
- Assist with monitoring of time and expense reporting submission.
- Review and correct unassociated time for timesheets for technicians.
- Other duties and administrative activities as assigned.
BASIC QUALIFICATIONS
Required
- High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Able to prioritize work activities based upon financial impact to desired business goals.
- Able to influence diverse teams to accomplish tasks/goals.
- Prior Dispatch experience.
Preferred
- Associates degree preferred.
- Experience and/or basic project accounting or costing principals is desired.
COMPENSATION
- HIRING HOURLY RANGE: $25.00-37.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.
For details, please visit the About Us tab on the Johnson Controls Careers site.
Customer Support Job Roles in New York
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Search Customer Support Jobs in New YorkCustomer Support Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer support roles in New York?
Large employers with significant New York operations are the most active sponsors for customer support roles. These include financial institutions like JPMorgan Chase, Citibank, and American Express, tech companies like Google, Salesforce, and IBM, and e-commerce and media firms like Amazon and NBCUniversal. Sponsorship is more common at enterprise-level companies than at small or mid-sized businesses, where the cost and administrative burden of petitions is harder to absorb.
Which visa types are most common for customer support roles in New York?
The H-1B visa is the most common work visa for customer support roles that require a relevant bachelor's degree, such as technical support specialist or customer success manager positions. The L-1B is another pathway for intracompany transfers with specialized knowledge. For recent graduates, OPT and STEM OPT extensions allow temporary work authorization that some employers will later convert to H-1B sponsorship. The TN visa applies to Canadian and Mexican nationals in qualifying occupations.
Which cities in New York have the most customer support sponsorship jobs?
New York City accounts for the overwhelming majority of customer support sponsorship opportunities in the state, particularly Manhattan and parts of Brooklyn where tech, finance, and media companies are concentrated. Buffalo and Albany have a smaller but growing presence, driven by healthcare systems and state government contractors. Rochester also sees some activity through its university-affiliated employers and regional tech firms, though volume there is considerably lower than in the city.
How to find customer support visa sponsorship jobs in New York?
Migrate Mate is built specifically for international job seekers and filters customer support roles in New York by visa sponsorship availability, saving you from sifting through listings that won't support your status. You can browse current openings, filter by visa type, and identify employers with a documented history of sponsoring international workers in customer-facing roles. For New York specifically, prioritizing larger enterprise employers in finance, tech, and e-commerce tends to yield the strongest results.
Are there any New York-specific considerations for customer support visa sponsorship?
New York City's prevailing wage requirements under H-1B rules tend to be higher than national averages, reflecting the city's cost of living. Employers filing Labor Condition Applications for customer support roles in the New York metropolitan area must meet these wage levels, which can influence which employers are willing to sponsor. New York also has a strong university pipeline through schools like NYU, Columbia, and Fordham, meaning many sponsored roles are filled through OPT-to-H-1B conversions rather than direct international hires.
What is the prevailing wage for sponsored customer support jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.