Customer Support Visa Sponsorship Jobs in New York
New York is one of the top states for customer support visa sponsorship jobs, with major employers spanning finance, tech, media, and e-commerce headquartered in New York City. Companies like JPMorgan Chase, Salesforce, and Amazon maintain large customer-facing operations here, creating consistent demand for sponsored roles across the five boroughs and beyond.
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Get Access To All JobsINTRODUCTION
eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success.
ROLE AND RESPONSIBILITIES
What your impact will be:
- Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
- Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system.
- Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
- Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
- Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
- Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
- Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
- Participate in functional and technical design sessions.
- Gather end-user requirements for data pipelines, reporting, and operational improvements.
- Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.
BASIC QUALIFICATIONS
What we are looking for:
- Proficient in SQL
- Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
- Experience with Python and other programming languages
- Experience with AWS or Azure cloud-hosted applications
- Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
- Experience with version control and functional testing
- Experience with SQL Server, Postgres and Oracle
- Experience creating technical documentation
- Some prior experience with the education sector through internships
PREFERRED QUALIFICATIONS
What will help you stand out:
- Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
- Interest in support operations, incident management, and continuous process improvement
- Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
- Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
- Attention to detail and strong verbal and written communication skills
- Ability to work collaboratively and independently
- Pursuing a BA/BS degree in Computer Science or a related field
COMPENSATION
- Pay rate: $22.00 - $25.00 USD per hour
INTRODUCTION
eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success.
ROLE AND RESPONSIBILITIES
What your impact will be:
- Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
- Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system.
- Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
- Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
- Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
- Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
- Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
- Participate in functional and technical design sessions.
- Gather end-user requirements for data pipelines, reporting, and operational improvements.
- Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.
BASIC QUALIFICATIONS
What we are looking for:
- Proficient in SQL
- Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
- Experience with Python and other programming languages
- Experience with AWS or Azure cloud-hosted applications
- Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
- Experience with version control and functional testing
- Experience with SQL Server, Postgres and Oracle
- Experience creating technical documentation
- Some prior experience with the education sector through internships
PREFERRED QUALIFICATIONS
What will help you stand out:
- Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
- Interest in support operations, incident management, and continuous process improvement
- Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
- Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
- Attention to detail and strong verbal and written communication skills
- Ability to work collaboratively and independently
- Pursuing a BA/BS degree in Computer Science or a related field
COMPENSATION
- Pay rate: $22.00 - $25.00 USD per hour
Customer Support Job Roles in New York
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Search Customer Support Jobs in New YorkCustomer Support Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer support roles in New York?
Large employers with significant New York operations are the most active sponsors for customer support roles. These include financial institutions like JPMorgan Chase, Citibank, and American Express, tech companies like Google, Salesforce, and IBM, and e-commerce and media firms like Amazon and NBCUniversal. Sponsorship is more common at enterprise-level companies than at small or mid-sized businesses, where the cost and administrative burden of petitions is harder to absorb.
Which visa types are most common for customer support roles in New York?
The H-1B visa is the most common work visa for customer support roles that require a relevant bachelor's degree, such as technical support specialist or customer success manager positions. The L-1B is another pathway for intracompany transfers with specialized knowledge. For recent graduates, OPT and STEM OPT extensions allow temporary work authorization that some employers will later convert to H-1B sponsorship. The TN visa applies to Canadian and Mexican nationals in qualifying occupations.
Which cities in New York have the most customer support sponsorship jobs?
New York City accounts for the overwhelming majority of customer support sponsorship opportunities in the state, particularly Manhattan and parts of Brooklyn where tech, finance, and media companies are concentrated. Buffalo and Albany have a smaller but growing presence, driven by healthcare systems and state government contractors. Rochester also sees some activity through its university-affiliated employers and regional tech firms, though volume there is considerably lower than in the city.
How to find customer support visa sponsorship jobs in New York?
Migrate Mate is built specifically for international job seekers and filters customer support roles in New York by visa sponsorship availability, saving you from sifting through listings that won't support your status. You can browse current openings, filter by visa type, and identify employers with a documented history of sponsoring international workers in customer-facing roles. For New York specifically, prioritizing larger enterprise employers in finance, tech, and e-commerce tends to yield the strongest results.
Are there any New York-specific considerations for customer support visa sponsorship?
New York City's prevailing wage requirements under H-1B rules tend to be higher than national averages, reflecting the city's cost of living. Employers filing Labor Condition Applications for customer support roles in the New York metropolitan area must meet these wage levels, which can influence which employers are willing to sponsor. New York also has a strong university pipeline through schools like NYU, Columbia, and Fordham, meaning many sponsored roles are filled through OPT-to-H-1B conversions rather than direct international hires.
What is the prevailing wage for sponsored customer support jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.