Customer Support Visa Sponsorship Jobs in Washington
Washington state is a strong market for customer support visa sponsorship, anchored by major tech employers in Seattle and Bellevue including Amazon, Microsoft, and Expedia. These companies regularly hire internationally for customer-facing and technical support roles, making Washington one of the more active states for H-1B visa and other work visa sponsorship in this field.
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Reliable technology matters even more when the people relying on it are responsible for leading services across Washington.
As an IT Customer Support Technician with the Department of Social and Health Services' Finance, Technology, and Analytics Administration (FTAA), you'll provide desk-side technology support to approximately 1,400 FTAA and Office of the Secretary (OOS) staff, with priority support for DSHS executives and senior leaders.
You'll troubleshoot computers—including laptops, desktops, and virtual machines—mobile devices such as iPhones and iPads, network accounts, and access permissions across Windows and Apple environments, Active Directory, Microsoft Entra ID, and Microsoft Intune. Because this isn't a first-point-of-contact role, you'll often step in when an issue needs deeper troubleshooting or hands-on support.
The role is onsite during the probationary period and hybrid afterward, with occasional travel to DSHS locations statewide, primarily on the west side.
We encourage you to apply if you enjoy figuring out what's actually causing a technical problem. You communicate clearly, work comfortably across different devices and systems, and know when to involve another technical team. Your IT foundation may come from hands-on technical support, a relevant degree, or call center experience with strong computer skills. What matters is your ability to troubleshoot, learn, and provide dependable support.
Your first 90 days will focus on learning the DSHS technology environment, Executive IT support processes, and the needs of the leaders you'll support. You'll build familiarity with common issues, tools, and escalation paths while developing relationships with the technical teams around you.
Still reading? Here's what the role involves.
Some of What You'll Do
- Provide desk-side technical support to FTAA and OOS staff, with priority support for DSHS executives and senior leaders.
- Diagnose and resolve desktop hardware, software, network, and access issues.
- Support laptops, desktops, virtual machines, iPhones, iPads, and Windows and Apple environments.
- Troubleshoot network accounts and access permissions using Active Directory, Microsoft Entra ID, and Microsoft Intune.
- Restore technical services remotely when possible and provide onsite support when needed.
- Coordinate with other IT teams when issues require additional expertise.
- Document support activity and communicate technical issues and service status clearly.
- Occasionally travel to DSHS locations statewide, primarily on the west side.
Who Should Apply
You qualify through one of the following pathways:
- One year or more of hands-on IT customer support experience – such as analyzing, installing, programming, or maintaining computer software, hardware, telecommunications, or network infrastructure, or providing technical support in an IT environment.
OR
- A bachelor's degree in Information Technology, Information Systems, Computer Science, Computer Engineering, Communications, or another qualifying field.
OR
- Two or three years of call center experience with demonstrated foundation computer skills, such as navigating Windows settings and working with Microsoft Word, Excel, OneDrive, Microsoft 365, and SharePoint.
You'll Also Need The Ability To
- Communicate clearly and professionally, verbally and in writing.
- Prioritize work and operate independently while contributing to a statewide IT team.
- Troubleshoot, configure, and administer systems within a domain environment.
How to Apply
Submit your resume, cover letter, and three professional references.
Questions?
Email recruiter Kris George at kris.george@dshs.wa.gov and reference job number 06917.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here (Download PDF reader). Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Description
Reliable technology matters even more when the people relying on it are responsible for leading services across Washington.
As an IT Customer Support Technician with the Department of Social and Health Services' Finance, Technology, and Analytics Administration (FTAA), you'll provide desk-side technology support to approximately 1,400 FTAA and Office of the Secretary (OOS) staff, with priority support for DSHS executives and senior leaders.
You'll troubleshoot computers—including laptops, desktops, and virtual machines—mobile devices such as iPhones and iPads, network accounts, and access permissions across Windows and Apple environments, Active Directory, Microsoft Entra ID, and Microsoft Intune. Because this isn't a first-point-of-contact role, you'll often step in when an issue needs deeper troubleshooting or hands-on support.
The role is onsite during the probationary period and hybrid afterward, with occasional travel to DSHS locations statewide, primarily on the west side.
We encourage you to apply if you enjoy figuring out what's actually causing a technical problem. You communicate clearly, work comfortably across different devices and systems, and know when to involve another technical team. Your IT foundation may come from hands-on technical support, a relevant degree, or call center experience with strong computer skills. What matters is your ability to troubleshoot, learn, and provide dependable support.
Your first 90 days will focus on learning the DSHS technology environment, Executive IT support processes, and the needs of the leaders you'll support. You'll build familiarity with common issues, tools, and escalation paths while developing relationships with the technical teams around you.
Still reading? Here's what the role involves.
Some of What You'll Do
- Provide desk-side technical support to FTAA and OOS staff, with priority support for DSHS executives and senior leaders.
- Diagnose and resolve desktop hardware, software, network, and access issues.
- Support laptops, desktops, virtual machines, iPhones, iPads, and Windows and Apple environments.
- Troubleshoot network accounts and access permissions using Active Directory, Microsoft Entra ID, and Microsoft Intune.
- Restore technical services remotely when possible and provide onsite support when needed.
- Coordinate with other IT teams when issues require additional expertise.
- Document support activity and communicate technical issues and service status clearly.
- Occasionally travel to DSHS locations statewide, primarily on the west side.
Who Should Apply
You qualify through one of the following pathways:
- One year or more of hands-on IT customer support experience – such as analyzing, installing, programming, or maintaining computer software, hardware, telecommunications, or network infrastructure, or providing technical support in an IT environment.
OR
- A bachelor's degree in Information Technology, Information Systems, Computer Science, Computer Engineering, Communications, or another qualifying field.
OR
- Two or three years of call center experience with demonstrated foundation computer skills, such as navigating Windows settings and working with Microsoft Word, Excel, OneDrive, Microsoft 365, and SharePoint.
You'll Also Need The Ability To
- Communicate clearly and professionally, verbally and in writing.
- Prioritize work and operate independently while contributing to a statewide IT team.
- Troubleshoot, configure, and administer systems within a domain environment.
How to Apply
Submit your resume, cover letter, and three professional references.
Questions?
Email recruiter Kris George at kris.george@dshs.wa.gov and reference job number 06917.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here (Download PDF reader). Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Customer Support Job Roles in Washington
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Search Customer Support Jobs in WashingtonCustomer Support Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Washington?
Amazon, Microsoft, Expedia, and Salesforce are among the most active H-1B sponsors in Washington and have hired internationally for customer support and customer success positions. Smaller tech companies concentrated in the Seattle and Bellevue corridor also file sponsorship petitions for these roles, particularly when candidates bring specialized technical knowledge or multilingual capabilities that are harder to fill domestically.
Which visa types are most common for customer support jobs in Washington?
The H-1B is the most common visa category for customer support roles in Washington when the position qualifies as a specialty occupation, typically technical support, customer success management, or implementation roles tied to a specific software platform. The TN visa is an option for Canadian and Mexican nationals in qualifying positions. The L-1B intracompany transfer is also relevant for international employees moving to a Washington office from an overseas branch.
Which cities in Washington have the most customer support sponsorship jobs?
Seattle and Bellevue account for the large majority of customer support visa sponsorship activity in Washington, driven by the concentration of major tech employers in the greater Puget Sound area. Redmond is also notable given Microsoft's headquarters there. Outside the Eastside corridor, Kirkland and Bothell have growing tech presences with some customer-facing roles. Smaller markets like Spokane see far fewer sponsored positions in this category.
How to find customer support visa sponsorship jobs in Washington?
Migrate Mate is the most direct way to find customer support roles in Washington where employers are actively open to visa sponsorship. You can filter specifically by state and role type, so you're not sorting through listings that don't mention sponsorship at all. Given how competitive Seattle-area tech hiring is, focusing your search on companies with a documented history of H-1B filings for customer-facing roles will save significant time.
Are there any Washington-specific factors that affect customer support visa sponsorship?
Washington's prevailing wage requirements apply to all H-1B positions, and the Seattle metro area has some of the higher prevailing wage determinations in the country for tech-adjacent roles, which employers must meet regardless of what they'd pay a domestic hire. Washington also lacks a state income tax, which affects how total compensation is structured. University programs at the University of Washington and Washington State University produce candidates who sometimes transition into customer success and support roles through OPT before pursuing employer sponsorship.
What is the prevailing wage for sponsored customer support jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.