Customer Support Visa Sponsorship Jobs in Washington
Washington state is a strong market for customer support visa sponsorship, anchored by major tech employers in Seattle and Bellevue including Amazon, Microsoft, and Expedia. These companies regularly hire internationally for customer-facing and technical support roles, making Washington one of the more active states for H-1B visa and other work visa sponsorship in this field.
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Here is your opportunity to make an impact on the success of the Finance, Technology, and Analytics Administration (FTAA), Division of Information Technology, a part of the Department of Social and Health Services (DSHS) that supports the Economic Services Administration. Our division offers services such as technical support, system analysis, and application maintenance.
This position reports to the DCS Service and Support Team Supervisor within the Division of Child Support (DCS), under the Economic Services Administration and will function as an Enterprise Desktop Technician. This role is part of a Washington State Government (WGS) team that includes Desktop Support, Systems Integration Specialists, Leadworkers, LAN/WAN support staff, all of whom share responsibility for supporting DCS enterprise IT systems. This position will also provide onsite support for other DSHS agencies housed in the Vancouver, WA area.
The DCS Desktop Support Team provides statewide IT services to nine field offices, 29 Prosecuting Attorney Family Support Offices, as well as multiple outstations. The team is responsible for interfacing with business units, vendors and various state agencies to deliver high-level technical support while establishing and maintaining IT standards and best practices.
This position will be in the office full time to start during the training period and telework schedule will be determined thereafter.
Be part of a team where your work shapes the success of critical systems. You’ll have the opportunity to advance your technical knowledge, collaborate with cross-functional teams, and make a visible impact on users and operations. This role offers variety, learning opportunities, and the chance to contribute to meaningful solutions for people in a supportive, fast-paced environment.
Join us today!
Some of what you’ll do
- Plan and coordinate the delivery of technical support to the Division of Child Support (DCS) including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
- Performs the rigorous application of information security (State, DSHS and IRS), information assurance policies, principles, and practices in the delivery of DCS customer support services.
- Maintains the security of workstations by implementing virus and software scans, updates and other required security protocols.
- Plans, implements and coordinates workstation hardware and software maintenance schedules including patching, cleaning, data recovery, upgrades and testing.
- Coordinates, receives, and prioritizes incoming telephone, voicemail, email and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computing related technologies.
- Prepares standard log-in scripts and create/establish network access protocols to enable customers to gain local or remote access.
- Coordinates and tests deployments of PC configurations using imaging software.
- Coordinates and performs the resolution of issues related to the delivery of services.
- Researches, evaluates, and provides feedback on new hardware that meets business requirements.
Desired skills, knowledge, and abilities:
- Explaining complex or technical information using plain talk principles. Actively listens to others, paraphrases and asks clarifying questions and is able to clearly and concisely emphasize key messages.
- Effectively organizing multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on-time in a statewide team environment.
- Establishing priorities and work independently while working efficiently supporting a complex information technology network with multiple facilities located across the state.
- Computer networks and remote troubleshooting techniques.
- Troubleshooting, repairing, configuring and administering systems in a domain environment.
- Analyzing computer hardware and software problems.
- Diagnosing and solving complex IT problems with multiple possible causes with customers remotely as well as in person.
- Interpreting business requirements and translating them into technical requirements for automated solutions.
- Integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity.
- Independently resolve problems through system analysis and troubleshooting procedures, while knowing when to reach out to teammates to gather additional information and to promote good team synergy.
Who should apply?
We are looking for professionals who meet one of the following education and experience pathways:
High School Diploma, GED or equivalent, and:
Four years of Information Technology (IT) experience in an enterprise network Microsoft (MS) Operating System (O/S) environment, knowledge of Active Directory, NTFS share and file permissions, print sharing, switch management, desktop support (Windows 10 OS and above), asset management and auditing:
OR
Associate's degree in Management Information Systems, Computer Information Technology or related field AND two years of experience installing, configuring and maintaining computer workstation hardware, software and peripherals or related experience;
OR
Bachelor of Arts/Bachelor of Science Degree in Management Information Systems, Computer Information Technology or related field.
Questions about this opportunity? Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 06064.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Description
Here is your opportunity to make an impact on the success of the Finance, Technology, and Analytics Administration (FTAA), Division of Information Technology, a part of the Department of Social and Health Services (DSHS) that supports the Economic Services Administration. Our division offers services such as technical support, system analysis, and application maintenance.
This position reports to the DCS Service and Support Team Supervisor within the Division of Child Support (DCS), under the Economic Services Administration and will function as an Enterprise Desktop Technician. This role is part of a Washington State Government (WGS) team that includes Desktop Support, Systems Integration Specialists, Leadworkers, LAN/WAN support staff, all of whom share responsibility for supporting DCS enterprise IT systems. This position will also provide onsite support for other DSHS agencies housed in the Vancouver, WA area.
The DCS Desktop Support Team provides statewide IT services to nine field offices, 29 Prosecuting Attorney Family Support Offices, as well as multiple outstations. The team is responsible for interfacing with business units, vendors and various state agencies to deliver high-level technical support while establishing and maintaining IT standards and best practices.
This position will be in the office full time to start during the training period and telework schedule will be determined thereafter.
Be part of a team where your work shapes the success of critical systems. You’ll have the opportunity to advance your technical knowledge, collaborate with cross-functional teams, and make a visible impact on users and operations. This role offers variety, learning opportunities, and the chance to contribute to meaningful solutions for people in a supportive, fast-paced environment.
Join us today!
Some of what you’ll do
- Plan and coordinate the delivery of technical support to the Division of Child Support (DCS) including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
- Performs the rigorous application of information security (State, DSHS and IRS), information assurance policies, principles, and practices in the delivery of DCS customer support services.
- Maintains the security of workstations by implementing virus and software scans, updates and other required security protocols.
- Plans, implements and coordinates workstation hardware and software maintenance schedules including patching, cleaning, data recovery, upgrades and testing.
- Coordinates, receives, and prioritizes incoming telephone, voicemail, email and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computing related technologies.
- Prepares standard log-in scripts and create/establish network access protocols to enable customers to gain local or remote access.
- Coordinates and tests deployments of PC configurations using imaging software.
- Coordinates and performs the resolution of issues related to the delivery of services.
- Researches, evaluates, and provides feedback on new hardware that meets business requirements.
Desired skills, knowledge, and abilities:
- Explaining complex or technical information using plain talk principles. Actively listens to others, paraphrases and asks clarifying questions and is able to clearly and concisely emphasize key messages.
- Effectively organizing multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on-time in a statewide team environment.
- Establishing priorities and work independently while working efficiently supporting a complex information technology network with multiple facilities located across the state.
- Computer networks and remote troubleshooting techniques.
- Troubleshooting, repairing, configuring and administering systems in a domain environment.
- Analyzing computer hardware and software problems.
- Diagnosing and solving complex IT problems with multiple possible causes with customers remotely as well as in person.
- Interpreting business requirements and translating them into technical requirements for automated solutions.
- Integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity.
- Independently resolve problems through system analysis and troubleshooting procedures, while knowing when to reach out to teammates to gather additional information and to promote good team synergy.
Who should apply?
We are looking for professionals who meet one of the following education and experience pathways:
High School Diploma, GED or equivalent, and:
Four years of Information Technology (IT) experience in an enterprise network Microsoft (MS) Operating System (O/S) environment, knowledge of Active Directory, NTFS share and file permissions, print sharing, switch management, desktop support (Windows 10 OS and above), asset management and auditing:
OR
Associate's degree in Management Information Systems, Computer Information Technology or related field AND two years of experience installing, configuring and maintaining computer workstation hardware, software and peripherals or related experience;
OR
Bachelor of Arts/Bachelor of Science Degree in Management Information Systems, Computer Information Technology or related field.
Questions about this opportunity? Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 06064.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Customer Support Job Roles in Washington
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Search Customer Support Jobs in WashingtonCustomer Support Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Washington?
Amazon, Microsoft, Expedia, and Salesforce are among the most active H-1B sponsors in Washington and have hired internationally for customer support and customer success positions. Smaller tech companies concentrated in the Seattle and Bellevue corridor also file sponsorship petitions for these roles, particularly when candidates bring specialized technical knowledge or multilingual capabilities that are harder to fill domestically.
Which visa types are most common for customer support jobs in Washington?
The H-1B is the most common visa category for customer support roles in Washington when the position qualifies as a specialty occupation, typically technical support, customer success management, or implementation roles tied to a specific software platform. The TN visa is an option for Canadian and Mexican nationals in qualifying positions. The L-1B intracompany transfer is also relevant for international employees moving to a Washington office from an overseas branch.
Which cities in Washington have the most customer support sponsorship jobs?
Seattle and Bellevue account for the large majority of customer support visa sponsorship activity in Washington, driven by the concentration of major tech employers in the greater Puget Sound area. Redmond is also notable given Microsoft's headquarters there. Outside the Eastside corridor, Kirkland and Bothell have growing tech presences with some customer-facing roles. Smaller markets like Spokane see far fewer sponsored positions in this category.
How to find customer support visa sponsorship jobs in Washington?
Migrate Mate is the most direct way to find customer support roles in Washington where employers are actively open to visa sponsorship. You can filter specifically by state and role type, so you're not sorting through listings that don't mention sponsorship at all. Given how competitive Seattle-area tech hiring is, focusing your search on companies with a documented history of H-1B filings for customer-facing roles will save significant time.
Are there any Washington-specific factors that affect customer support visa sponsorship?
Washington's prevailing wage requirements apply to all H-1B positions, and the Seattle metro area has some of the higher prevailing wage determinations in the country for tech-adjacent roles, which employers must meet regardless of what they'd pay a domestic hire. Washington also lacks a state income tax, which affects how total compensation is structured. University programs at the University of Washington and Washington State University produce candidates who sometimes transition into customer success and support roles through OPT before pursuing employer sponsorship.
What is the prevailing wage for sponsored customer support jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.