Customer Support Visa Sponsorship Jobs in North Dakota
Customer support visa sponsorship jobs in North Dakota are concentrated in Fargo and Bismarck, where financial services firms like Gate City Bank and technology companies supporting the state's growing agribusiness sector hire international talent. Companies in healthcare and energy also recruit for customer-facing roles, particularly bilingual candidates supporting diverse client bases across the region.
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Get Access To All JobsNISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Primary Responsibilities:
Would you like to build a career with a company who stresses the importance of solid relationships and presents a challenging work load? We are looking for a qualified individual to join our Financials Support team. Become part of a team that is responsible for providing exceptional customer service via the telephone and e-mail, while supporting NISC Member/Customers in their use of NISC's applications. This highly motivated person will assist Members/Customers in all aspects of application support, including problem solving, training, and on-going support.
This position reports to a Support Team Lead, and works closely with the support team and team's software engineers in resolving issues. This position emphasizes customer service and ability to problem solve and troubleshoot. Ideal candidate will be highly self-motivated and eager to learn.
Embrace this opportunity to work in a highly collaborative team environment, while also applying your accounting and business skill set!
Essential Functions:
- Provides superior customer support to internal and external customers in all encounters.
- Assists customers in all aspects of application support including problem solving, training, and on-going support.
- Prepares cases and follow-up to resolution.
- Performs research of basic application problems, resolves issues for Member/Customers who are using the application and recommends changes or enhancements as directed.
- Facilitate and follow up with Member/Customers on basic requests and procedures.
- Assists with mass communications to Member/Customers.
- Assists with software release process.
- Utilizes all support tools as directed.
- Conveys customer feedback to product development staff as appropriate.
- Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
- Provides after hours support.
- May develop and deliver training to coworkers as assigned.
- May prepare materials and deliver National IT Learning Center classes.
- May prepare materials and deliver Member Information Conference (MIC) sessions.
- May be called upon to assist in other support areas.
- May be called upon to participate on design teams regarding application enhancements.
- May be called upon to participate in testing of new product development or enhancements.
- May be required to travel to customer sites.
- Other duties as assigned.
Desired Job Experience:
- Generally requires 1-5 years of product usage or support experience either at NISC or similar related experience.
- Basic knowledge of NISC's products' features and functionality.
- Basic knowledge of other integrated industry applications and services.
- Basic knowledge of Project Management processes and theory.
- Basic knowledge of Service Level Management (SLM) best practices.
- Basic knowledge of the Utility or Telecom industry.
- Familiarity with other integrated applications and services.
- Excellent verbal and written interpersonal and communication skills.
- Excellent presentation and training skills.
- Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
- Excellent research and problem-solving skills with a strong attention to detail.
- Strong PC skills.
- Ability to effectively lead, influence and teach others.
- Ability to organize and prioritize.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to work independently, as well as in a team environment.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
- Commitment to NISC's Statement of Shared Values.
Desired Education:
Bachelors Degree in a business-related field or equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Primary Responsibilities:
Would you like to build a career with a company who stresses the importance of solid relationships and presents a challenging work load? We are looking for a qualified individual to join our Financials Support team. Become part of a team that is responsible for providing exceptional customer service via the telephone and e-mail, while supporting NISC Member/Customers in their use of NISC's applications. This highly motivated person will assist Members/Customers in all aspects of application support, including problem solving, training, and on-going support.
This position reports to a Support Team Lead, and works closely with the support team and team's software engineers in resolving issues. This position emphasizes customer service and ability to problem solve and troubleshoot. Ideal candidate will be highly self-motivated and eager to learn.
Embrace this opportunity to work in a highly collaborative team environment, while also applying your accounting and business skill set!
Essential Functions:
- Provides superior customer support to internal and external customers in all encounters.
- Assists customers in all aspects of application support including problem solving, training, and on-going support.
- Prepares cases and follow-up to resolution.
- Performs research of basic application problems, resolves issues for Member/Customers who are using the application and recommends changes or enhancements as directed.
- Facilitate and follow up with Member/Customers on basic requests and procedures.
- Assists with mass communications to Member/Customers.
- Assists with software release process.
- Utilizes all support tools as directed.
- Conveys customer feedback to product development staff as appropriate.
- Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
- Provides after hours support.
- May develop and deliver training to coworkers as assigned.
- May prepare materials and deliver National IT Learning Center classes.
- May prepare materials and deliver Member Information Conference (MIC) sessions.
- May be called upon to assist in other support areas.
- May be called upon to participate on design teams regarding application enhancements.
- May be called upon to participate in testing of new product development or enhancements.
- May be required to travel to customer sites.
- Other duties as assigned.
Desired Job Experience:
- Generally requires 1-5 years of product usage or support experience either at NISC or similar related experience.
- Basic knowledge of NISC's products' features and functionality.
- Basic knowledge of other integrated industry applications and services.
- Basic knowledge of Project Management processes and theory.
- Basic knowledge of Service Level Management (SLM) best practices.
- Basic knowledge of the Utility or Telecom industry.
- Familiarity with other integrated applications and services.
- Excellent verbal and written interpersonal and communication skills.
- Excellent presentation and training skills.
- Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
- Excellent research and problem-solving skills with a strong attention to detail.
- Strong PC skills.
- Ability to effectively lead, influence and teach others.
- Ability to organize and prioritize.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to work independently, as well as in a team environment.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
- Commitment to NISC's Statement of Shared Values.
Desired Education:
Bachelors Degree in a business-related field or equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Customer Support Job Roles in North Dakota
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Search Customer Support Jobs in North DakotaCustomer Support Jobs in North Dakota: Frequently Asked Questions
Which companies sponsor visas for customer support roles in North Dakota?
Larger employers with established HR infrastructure are the most consistent sponsors for customer support positions in North Dakota. Companies like Sanford Health, Aldevra, and financial institutions such as Bell Bank have sponsored work visas for professional roles. Technology firms supporting agricultural and energy clients in Fargo are also active. Smaller regional businesses rarely sponsor due to the administrative cost and complexity involved.
Which visa types are most common for customer support roles in North Dakota?
The H-1B is the most common work visa for customer support roles that require a bachelor's degree in a relevant field, such as communications, business, or information technology. For the role to qualify, the employer must demonstrate it meets specialty occupation standards, which is not automatic for all customer support positions. The TN visa is an option for Canadian and Mexican nationals in qualifying professional categories.
Which cities in North Dakota have the most customer support sponsorship jobs?
Fargo is by far the most active hiring market for customer support roles in North Dakota, driven by its concentration of technology companies, financial services firms, and healthcare organizations. Bismarck, as the state capital, has demand from government-adjacent contractors and insurance companies. Grand Forks sees some activity connected to the University of North Dakota and affiliated healthcare and tech employers.
How to find customer support visa sponsorship jobs in North Dakota?
Migrate Mate filters job listings specifically for visa sponsorship, making it practical to search customer support openings in North Dakota without sifting through roles that don't sponsor. The platform surfaces positions from employers who have a documented history of sponsoring international workers, which saves significant time when targeting a smaller state market like North Dakota where sponsoring employers are fewer in number.
Are there any state-specific considerations for customer support visa sponsorship in North Dakota?
North Dakota's relatively small labor market means fewer employers overall have the HR infrastructure to manage H-1B sponsorship. Employers must pay the Department of Labor prevailing wage for the specific role and location, which is determined by the Fargo or Bismarck metro area wage data. Bilingual candidates, particularly those fluent in Spanish or languages tied to the state's refugee communities, may find stronger demand in certain customer support contexts.
What is the prevailing wage for sponsored customer support jobs in North Dakota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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