Customer Support Visa Sponsorship Jobs in California
California is one of the top states for customer support visa sponsorship jobs, driven by its concentration of tech companies in the Bay Area, Los Angeles, and San Diego. Employers like Salesforce, Google, Apple, and Zendesk regularly hire international candidates for customer support and customer success roles that qualify for H-1B visa and other work visas.
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Get Access To All JobsCompany Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years. At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Job Description
As our Customer Support Center Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service Excellence. Your mission is to deliver a consistent, high-quality customer experience across every support touchpoint while improving operational performance, technical quality, and service outcomes.
In this role, you will:
- Lead end-to-end service operations across the Americas, from first contact to resolution
- Set, track, and improve KPIs including CSAT, response time, resolution time, backlog, and service quality
- Build a Technical Support Center of Excellence, including remote support and escalation governance
- Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes
- Partner across Field Service, Technical Experts, Supply Chain, Engineering, Product, Sales, Digital, and global teams to improve end-to-end performance
- Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable and customers informed
- Own budget delivery, forecasting, and short, medium and long-term priorities aligned to our service strategy
Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.
As a people manager, you build a team where people know what success looks like, feel safe to speak up, and can do their best work. We believe engaged teams deliver better outcomes for customers, and you set the tone through clear priorities, regular feedback, and development.
Qualifications
You have:
- 8+ years of experience in customer service, technical support, or service operations, including 5+ years leading teams
- Experience leading regional, remote, or multidisciplinary teams in a service environment
- Experience establishing or scaling support operations, including escalation frameworks and performance review cadence
- Experience using CRM or ERP data to run service operations including cases, escalations, dashboards, and KPIs
- Experience leading or supporting CRM or ERP implementations and adoption in service workflows
- Willingness to travel across North and Latin America, typically 25 to 50 percent depending on business needs, and ability to obtain and maintain a valid passport
- Ability to drive without restrictions in your country of residence
You can further develop on the job:
- Microsoft Dynamics 365 experience and deeper implementation capability during the IFS transition
If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.
Additional Information
Pay Band
For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated hourly base pay range for this position is $110,208.00 to $137,760.00 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Why work for us:
Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.
What we offer:
- Comprehensive medical, dental, and vision plans with 100% employee premium coverage
- 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
- 401(k) with 100% match on the first 4% of your contributions
- 8 weeks of fully paid parental leave for eligible employees
- Up to 4 days of paid bereavement leave to support employees during personal loss
- Employee Assistance Program supporting mental, emotional, and financial well-being
- Inclusive culture that values diversity, well-being, and teamwork
- Global career growth opportunities with strong internal promotion record
Proud Gold Level 2024 & 2025 Cigna Healthy Workforce Award recipient
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
All your information will be kept confidential according to EEO guidelines.
Company Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years. At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Job Description
As our Customer Support Center Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service Excellence. Your mission is to deliver a consistent, high-quality customer experience across every support touchpoint while improving operational performance, technical quality, and service outcomes.
In this role, you will:
- Lead end-to-end service operations across the Americas, from first contact to resolution
- Set, track, and improve KPIs including CSAT, response time, resolution time, backlog, and service quality
- Build a Technical Support Center of Excellence, including remote support and escalation governance
- Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes
- Partner across Field Service, Technical Experts, Supply Chain, Engineering, Product, Sales, Digital, and global teams to improve end-to-end performance
- Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable and customers informed
- Own budget delivery, forecasting, and short, medium and long-term priorities aligned to our service strategy
Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.
As a people manager, you build a team where people know what success looks like, feel safe to speak up, and can do their best work. We believe engaged teams deliver better outcomes for customers, and you set the tone through clear priorities, regular feedback, and development.
Qualifications
You have:
- 8+ years of experience in customer service, technical support, or service operations, including 5+ years leading teams
- Experience leading regional, remote, or multidisciplinary teams in a service environment
- Experience establishing or scaling support operations, including escalation frameworks and performance review cadence
- Experience using CRM or ERP data to run service operations including cases, escalations, dashboards, and KPIs
- Experience leading or supporting CRM or ERP implementations and adoption in service workflows
- Willingness to travel across North and Latin America, typically 25 to 50 percent depending on business needs, and ability to obtain and maintain a valid passport
- Ability to drive without restrictions in your country of residence
You can further develop on the job:
- Microsoft Dynamics 365 experience and deeper implementation capability during the IFS transition
If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.
Additional Information
Pay Band
For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated hourly base pay range for this position is $110,208.00 to $137,760.00 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Why work for us:
Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.
What we offer:
- Comprehensive medical, dental, and vision plans with 100% employee premium coverage
- 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
- 401(k) with 100% match on the first 4% of your contributions
- 8 weeks of fully paid parental leave for eligible employees
- Up to 4 days of paid bereavement leave to support employees during personal loss
- Employee Assistance Program supporting mental, emotional, and financial well-being
- Inclusive culture that values diversity, well-being, and teamwork
- Global career growth opportunities with strong internal promotion record
Proud Gold Level 2024 & 2025 Cigna Healthy Workforce Award recipient
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
All your information will be kept confidential according to EEO guidelines.
Customer Support Job Roles in California
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Search Customer Support Jobs in CaliforniaCustomer Support Jobs in California: Frequently Asked Questions
Which companies in California sponsor visas for customer support roles?
Large technology companies are the most active sponsors for customer support positions in California. Salesforce, Google, Apple, Adobe, and Zendesk have consistent H-1B sponsorship histories for customer-facing roles. Enterprise software and SaaS companies headquartered in the Bay Area and Los Angeles tend to have dedicated immigration support teams, making them more likely to sponsor international candidates than smaller startups.
Which visa types are most common for customer support jobs in California?
The H-1B is the most common visa for customer support roles in California, particularly for positions titled Customer Success Manager, Technical Support Engineer, or Implementation Specialist, where a bachelor's degree in a related field is a standard requirement. The L-1B (intracompany transferee with specialized knowledge) is another pathway for candidates already working for a multinational company with U.S. operations in California.
Which cities in California have the most customer support visa sponsorship jobs?
San Francisco and the broader Bay Area account for the highest concentration of sponsored customer support roles, given the density of SaaS and enterprise tech companies there. Los Angeles follows closely, with a growing tech sector and media companies hiring for customer success. San Diego and Sacramento have smaller but active markets, particularly in biotech, healthcare technology, and government-adjacent software companies.
How to find customer support visa sponsorship jobs in California?
Migrate Mate is built specifically for international job seekers and filters customer support roles in California by visa sponsorship eligibility, saving you the time of sifting through postings from employers who won't sponsor. You can browse roles by city or company, and filter by visa type relevant to your situation. This is especially useful for H-1B candidates who need to identify sponsors before the annual registration window.
Are there any California-specific considerations for customer support sponsorship jobs?
California's prevailing wage requirements under H-1B rules reflect the state's higher cost of living, meaning sponsored roles typically offer compensation above national averages for equivalent positions. Customer support roles framed as Technical Support Engineer or Customer Success Manager are more likely to meet the specialty occupation standard than generalist support agent titles. Candidates from UC Berkeley, UCLA, and USC have strong local recruiter networks with Bay Area and LA tech employers who are familiar with OPT and H-1B processes.
What is the prevailing wage for sponsored customer support jobs in California?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.