Customer Support Visa Sponsorship Jobs in Massachusetts
Massachusetts customer support jobs with visa sponsorship are concentrated in Boston and Cambridge, where tech companies like HubSpot, Wayfair, and Tripadvisor hire internationally for support roles. The state's dense university ecosystem and established tech sector create consistent demand for multilingual and technical support specialists across software, e-commerce, and life sciences.
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Get Access To All Jobs10Beauty is a robotics startup based in Burlington, MA on a mission to forever change the beauty and wellness space. We have raised $70M from some of the leading venture and celebrity investors in the country to build the world's first fully autonomous 5-step manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty, Nordstrom, Equinox and Marriott.
As of November 2025, we launched our first robot at Ulta Beauty in Everett, MA and are continuing to scale across said brand locations above. We are a fast growing 60+ person organization with deep robotics experience.
Come join the company who will put 'beauty robotics' on the map!
INTRODUCTION
10Beauty is seeking a dedicated Customer Support Specialist to be the frontline hero for our customers and a foundational member of our Customer Team. In this role, you'll be instrumental in shaping our support processes, creating vital customer resources, and ensuring every interaction, whether by phone or online, leaves our users delighted. This is the first Customer Support hire for the company!
This is an in-person role based out of our Burlington, MA office, with a rotating evening and weekend support schedule. No remote candidates, please.
ROLE AND RESPONSIBILITIES
Frontline Customer Support (L1 - Non-Technical)
- Serve as the primary point of contact for customer inquiries received by phone, email, and through our HubSpot platform
- Answer inbound customer calls and make outbound follow-up calls, providing friendly, professional, and timely support
- Respond to customers quickly and efficiently resolve a wide range of issues, including account questions, app navigation help, and general product questions
- Assist with scheduling-related inquiries and provide clear, concise solutions
- Document calls, emails, and tickets in HubSpot so every customer conversation is tracked and easy to follow up on
- Participate in an evening and weekend support rotation
Inventory & Ordering Management
- Track inventory and keep customer locations supplied
- Contribute to supply chain forecasting related to customer product needs
Process and Training Development
- Play a key role in building and maintaining our customer support knowledge base and standard operating procedures
- Develop and refine support scripts, including phone scripts, within HubSpot to standardize responses and improve efficiency
- Support team training and continuously update training materials based on insights from support tickets, customer calls, and evolving product features
- Assist in coordinating launch supply chain logistics and training materials for new product rollouts
Cross-Functional Collaboration
- Work closely with the Customer Team to ensure a seamless customer journey
- Support People Operations needs as required, contributing to a positive internal environment
- Collaborate with product, engineering, and sales teams to relay customer feedback and contribute to product improvements
- Help cross-functionally with product testing
BASIC QUALIFICATIONS
- 1-2 years of experience in a customer support role, preferably within a consumer-facing or software startup environment
- Experience handling customer calls, with a warm, professional, and patient phone manner
- Outstanding communication skills (written and verbal)
- Experience with HubSpot (calls, emails, and tickets) or similar customer support platforms
- Effective inventory management skills
- Exceptional "in the moment" problem-solving abilities, including staying calm and helpful with frustrated customers on the phone
- Availability for evening and weekend support shifts on a rotating basis
- A genuine passion for helping people and creating positive customer experiences
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Thank you for considering 10Beauty!
10Beauty is a robotics startup based in Burlington, MA on a mission to forever change the beauty and wellness space. We have raised $70M from some of the leading venture and celebrity investors in the country to build the world's first fully autonomous 5-step manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty, Nordstrom, Equinox and Marriott.
As of November 2025, we launched our first robot at Ulta Beauty in Everett, MA and are continuing to scale across said brand locations above. We are a fast growing 60+ person organization with deep robotics experience.
Come join the company who will put 'beauty robotics' on the map!
INTRODUCTION
10Beauty is seeking a dedicated Customer Support Specialist to be the frontline hero for our customers and a foundational member of our Customer Team. In this role, you'll be instrumental in shaping our support processes, creating vital customer resources, and ensuring every interaction, whether by phone or online, leaves our users delighted. This is the first Customer Support hire for the company!
This is an in-person role based out of our Burlington, MA office, with a rotating evening and weekend support schedule. No remote candidates, please.
ROLE AND RESPONSIBILITIES
Frontline Customer Support (L1 - Non-Technical)
- Serve as the primary point of contact for customer inquiries received by phone, email, and through our HubSpot platform
- Answer inbound customer calls and make outbound follow-up calls, providing friendly, professional, and timely support
- Respond to customers quickly and efficiently resolve a wide range of issues, including account questions, app navigation help, and general product questions
- Assist with scheduling-related inquiries and provide clear, concise solutions
- Document calls, emails, and tickets in HubSpot so every customer conversation is tracked and easy to follow up on
- Participate in an evening and weekend support rotation
Inventory & Ordering Management
- Track inventory and keep customer locations supplied
- Contribute to supply chain forecasting related to customer product needs
Process and Training Development
- Play a key role in building and maintaining our customer support knowledge base and standard operating procedures
- Develop and refine support scripts, including phone scripts, within HubSpot to standardize responses and improve efficiency
- Support team training and continuously update training materials based on insights from support tickets, customer calls, and evolving product features
- Assist in coordinating launch supply chain logistics and training materials for new product rollouts
Cross-Functional Collaboration
- Work closely with the Customer Team to ensure a seamless customer journey
- Support People Operations needs as required, contributing to a positive internal environment
- Collaborate with product, engineering, and sales teams to relay customer feedback and contribute to product improvements
- Help cross-functionally with product testing
BASIC QUALIFICATIONS
- 1-2 years of experience in a customer support role, preferably within a consumer-facing or software startup environment
- Experience handling customer calls, with a warm, professional, and patient phone manner
- Outstanding communication skills (written and verbal)
- Experience with HubSpot (calls, emails, and tickets) or similar customer support platforms
- Effective inventory management skills
- Exceptional "in the moment" problem-solving abilities, including staying calm and helpful with frustrated customers on the phone
- Availability for evening and weekend support shifts on a rotating basis
- A genuine passion for helping people and creating positive customer experiences
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Thank you for considering 10Beauty!
Customer Support Job Roles in Massachusetts
See all 116+ Customer Support Jobs in Massachusetts
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Search Customer Support Jobs in MassachusettsCustomer Support Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Massachusetts?
Several Massachusetts-based technology and e-commerce companies have established H-1B visa sponsorship histories for support roles, including HubSpot, Wayfair, Tripadvisor, and Rapid7. Larger enterprise software firms with Boston-area offices, such as Salesforce and Oracle, also file H-1B petitions for technical support specialists. Sponsorship is more common when the role involves specialized technical knowledge tied to a specific degree field.
Which visa types are most common for customer support roles in Massachusetts?
The H-1B is the most frequently used visa for customer support roles in Massachusetts, but only for positions that qualify as specialty occupations, typically technical support or customer success roles requiring a degree in computer science, engineering, or a related field. General customer service positions rarely meet that threshold. Candidates already holding OPT or STEM OPT authorization are often well-positioned to transition into H-1B sponsorship with a Massachusetts employer.
Which cities in Massachusetts have the most customer support sponsorship jobs?
Boston and Cambridge together account for the majority of sponsored customer support positions in Massachusetts, driven by the concentration of tech startups, SaaS companies, and biotech firms in those areas. Waltham and Burlington are secondary hubs, hosting regional offices for enterprise technology companies that hire technical support specialists. Worcester occasionally surfaces opportunities through healthcare technology firms operating outside the Boston metro.
How to find customer support visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find Massachusetts customer support roles where employers are actively willing to sponsor. Rather than sorting through thousands of general postings, you can search by role type and state to surface companies with a demonstrated history of sponsoring technical and customer success positions in the Boston metro and beyond.
Are there state-specific considerations for customer support visa sponsorship in Massachusetts?
Massachusetts enforces strict pay equity standards, and H-1B employers must meet Department of Labor prevailing wage requirements for the specific role and location, which are benchmarked to the greater Boston metropolitan area. The state's concentration of universities, including MIT, Boston University, and Northeastern, creates a strong OPT pipeline into customer success and technical support roles, meaning many sponsoring employers are already familiar with international hiring processes.
What is the prevailing wage for sponsored customer support jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.