Customer Support Visa Sponsorship Jobs in Massachusetts
Massachusetts customer support jobs with visa sponsorship are concentrated in Boston and Cambridge, where tech companies like HubSpot, Wayfair, and Tripadvisor hire internationally for support roles. The state's dense university ecosystem and established tech sector create consistent demand for multilingual and technical support specialists across software, e-commerce, and life sciences.
Find Customer Support JobsOverview
Showing 5 of 2,885+ Customer Support Jobs in Massachusetts with Visa Sponsorship
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 2,885+ Customer Support Jobs in Massachusetts with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs in Massachusetts with Visa Sponsorship.
Get Access To All JobsPosition Summary: The Senior Manager Customer Support – Environmental Solutions provides regional leadership for Environmental Solutions Customer Support operations, ensuring high-quality, compliant, and scalable service delivery across complex, regulated workflows. The incumbent is accountable for operational performance, people leadership, cross-functional partnership, and execution of enterprise initiatives impacting profiling, onboarding, approvals, billing, and customer experience. The Senior Manager Customer Support – Environmental Solutions operates as a hands-on leader, balancing day-to-day execution with continuous improvement, while serving as a key escalation point and strategic partner to Sales, Operations, Compliance, IT, and Enterprise Programs.
PRINCIPAL RESPONSIBILITIES:
- Lead customer support operations across assigned regions, ensuring consistent execution of waste profiling, onboarding, approvals, and customer issue resolution.
- Own service performance, turnaround times, accuracy, and customer experience outcomes across high-volume, highly regulated workflows.
- Act as the senior escalation point for complex customer, regulatory, and operational issues, ensuring timely resolution and clear ownership.
- Drive standardization of processes and handoffs to reduce variation, rework, and customer friction by identifying systemic issues, performance gaps, and recurring failure points; translate insights into actionable improvements.
- Coach and develop a team of professionals to assist in their development and attainment of necessary skills to lift performance. Monitor staff performance and drive performance improvement initiatives and ensure that service levels meet or exceed agreed upon standards.
- Serve as a primary Customer Support liaison to Sales, Operations, Compliance, Legal, Billing, and Enterprise Programs.
- Proactively align with field leadership and area stakeholders to improve visibility, trust, and operational outcomes.
- Lead change adoption for new tools, processes, and operating models, ensuring teams are trained, supported, and accountable. Track, report, and communicate key operational metrics, risks, and trends to leadership.
- Ensure Customer Support operations adhere to all applicable regulatory, audit, and compliance requirements (e.g., RCRA, DOT, TSCA) through active risk management by identifying control gaps, ownership ambiguity, or process breakdowns that could impact customers or the business.
- Perform other job-related duties as assigned or apparent.
QUALIFICATIONS
- Demonstrated ability to lead through ambiguity, system change, and cross-functional complexity.
- Strong working knowledge of Hazardous and/or regulated waste operations, waste profiling, onboarding, and regulatory considerations.
- Experience leading regional or multi-location teams.
- Exposure to enterprise system migrations or platform integrations.
- Proven track record of improving service performance, quality, and scalability through process and people leadership.
- Strong executive communication and stakeholder management skills.
- Advanced proficiency in interpreting operational data and translating insights into action.
MINIMUM REQUIREMENTS:
- 7 - 10 years of progressive experience in customer support, operations, or service delivery within a regulated or complex environment.
- 4+ years of people leadership experience managing leaders and/or multi-layered teams.
This role will be hybrid (4 days per week in office).
Pay Range:
The pay range for this position is $125,900.00 to $173,150.00* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.
Bonus Plan Details (if applicable):
Bonus - Annual Incentive Plan Target, 30% Annual
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
SUSTAINABILITY INNOVATION
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
RECENT RECOGNITION
- Barron’s 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere’s World’s Most Ethical Companies
- Fortune World’s Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P Global
Position Summary: The Senior Manager Customer Support – Environmental Solutions provides regional leadership for Environmental Solutions Customer Support operations, ensuring high-quality, compliant, and scalable service delivery across complex, regulated workflows. The incumbent is accountable for operational performance, people leadership, cross-functional partnership, and execution of enterprise initiatives impacting profiling, onboarding, approvals, billing, and customer experience. The Senior Manager Customer Support – Environmental Solutions operates as a hands-on leader, balancing day-to-day execution with continuous improvement, while serving as a key escalation point and strategic partner to Sales, Operations, Compliance, IT, and Enterprise Programs.
PRINCIPAL RESPONSIBILITIES:
- Lead customer support operations across assigned regions, ensuring consistent execution of waste profiling, onboarding, approvals, and customer issue resolution.
- Own service performance, turnaround times, accuracy, and customer experience outcomes across high-volume, highly regulated workflows.
- Act as the senior escalation point for complex customer, regulatory, and operational issues, ensuring timely resolution and clear ownership.
- Drive standardization of processes and handoffs to reduce variation, rework, and customer friction by identifying systemic issues, performance gaps, and recurring failure points; translate insights into actionable improvements.
- Coach and develop a team of professionals to assist in their development and attainment of necessary skills to lift performance. Monitor staff performance and drive performance improvement initiatives and ensure that service levels meet or exceed agreed upon standards.
- Serve as a primary Customer Support liaison to Sales, Operations, Compliance, Legal, Billing, and Enterprise Programs.
- Proactively align with field leadership and area stakeholders to improve visibility, trust, and operational outcomes.
- Lead change adoption for new tools, processes, and operating models, ensuring teams are trained, supported, and accountable. Track, report, and communicate key operational metrics, risks, and trends to leadership.
- Ensure Customer Support operations adhere to all applicable regulatory, audit, and compliance requirements (e.g., RCRA, DOT, TSCA) through active risk management by identifying control gaps, ownership ambiguity, or process breakdowns that could impact customers or the business.
- Perform other job-related duties as assigned or apparent.
QUALIFICATIONS
- Demonstrated ability to lead through ambiguity, system change, and cross-functional complexity.
- Strong working knowledge of Hazardous and/or regulated waste operations, waste profiling, onboarding, and regulatory considerations.
- Experience leading regional or multi-location teams.
- Exposure to enterprise system migrations or platform integrations.
- Proven track record of improving service performance, quality, and scalability through process and people leadership.
- Strong executive communication and stakeholder management skills.
- Advanced proficiency in interpreting operational data and translating insights into action.
MINIMUM REQUIREMENTS:
- 7 - 10 years of progressive experience in customer support, operations, or service delivery within a regulated or complex environment.
- 4+ years of people leadership experience managing leaders and/or multi-layered teams.
This role will be hybrid (4 days per week in office).
Pay Range:
The pay range for this position is $125,900.00 to $173,150.00* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.
Bonus Plan Details (if applicable):
Bonus - Annual Incentive Plan Target, 30% Annual
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
SUSTAINABILITY INNOVATION
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
RECENT RECOGNITION
- Barron’s 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere’s World’s Most Ethical Companies
- Fortune World’s Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P Global
Customer Support Job Roles in Massachusetts
See all 2,885+ Customer Support Jobs in Massachusetts
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Customer Support Jobs in MassachusettsCustomer Support Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Massachusetts?
Several Massachusetts-based technology and e-commerce companies have established H-1B visa sponsorship histories for support roles, including HubSpot, Wayfair, Tripadvisor, and Rapid7. Larger enterprise software firms with Boston-area offices, such as Salesforce and Oracle, also file H-1B petitions for technical support specialists. Sponsorship is more common when the role involves specialized technical knowledge tied to a specific degree field.
Which visa types are most common for customer support roles in Massachusetts?
The H-1B is the most frequently used visa for customer support roles in Massachusetts, but only for positions that qualify as specialty occupations, typically technical support or customer success roles requiring a degree in computer science, engineering, or a related field. General customer service positions rarely meet that threshold. Candidates already holding OPT or STEM OPT authorization are often well-positioned to transition into H-1B sponsorship with a Massachusetts employer.
Which cities in Massachusetts have the most customer support sponsorship jobs?
Boston and Cambridge together account for the majority of sponsored customer support positions in Massachusetts, driven by the concentration of tech startups, SaaS companies, and biotech firms in those areas. Waltham and Burlington are secondary hubs, hosting regional offices for enterprise technology companies that hire technical support specialists. Worcester occasionally surfaces opportunities through healthcare technology firms operating outside the Boston metro.
How to find customer support visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find Massachusetts customer support roles where employers are actively willing to sponsor. Rather than sorting through thousands of general postings, you can search by role type and state to surface companies with a demonstrated history of sponsoring technical and customer success positions in the Boston metro and beyond.
Are there state-specific considerations for customer support visa sponsorship in Massachusetts?
Massachusetts enforces strict pay equity standards, and H-1B employers must meet Department of Labor prevailing wage requirements for the specific role and location, which are benchmarked to the greater Boston metropolitan area. The state's concentration of universities, including MIT, Boston University, and Northeastern, creates a strong OPT pipeline into customer success and technical support roles, meaning many sponsoring employers are already familiar with international hiring processes.
What is the prevailing wage for sponsored customer support jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.