Customer Support Visa Sponsorship Jobs in Hawaii
Customer support visa sponsorship jobs in Hawaii are concentrated around Honolulu, where tourism, hospitality tech, and financial services firms maintain the largest support operations. Employers like Hawaiian Airlines, Bank of Hawaii, and major hotel groups regularly hire for customer-facing roles. Multilingual candidates, particularly those fluent in Japanese or Mandarin, have a distinct advantage in Hawaii's internationally oriented market.
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Get Access To All JobsPOSITION: Admissions and Financial Aid Enrollment Coach
LOCATION: Wayland Baptist University (WBU) – Hawaii Campus
SUPERVISED BY: Hawaii Campus Assistant Executive Director
POSITION CLASSIFICATION: Non-Exempt
POSITIONS SUPERVISED: None
GENERAL RESPONSIBILITIES: The Admissions and Financial Aid Enrollment Coach balances responsibilities between the admissions and financial aid processes. The position assists in the processing and maintenance of undergraduate applications for admissions and financial aid applications tasks. This position provides assistance to academic advisors in regard to the undergraduate admissions processes. Analyzes information provided by students in order to assist and determine academic advising location. Translates or explains information in regard to the university admissions requirements and policies, including students’ financial responsibilities.
SPECIFIC TASKS AND DUTIES:
Application for Admissions:
-
Monitor online application notifications and run admissions queries in order to communicate with applicants in a timely manner to explain the admissions process, required documentations, and verify accuracy of the information provided by the student.
-
Monitor and follow up on incomplete online applications for admissions.
-
Assure all scanned admissions related documents are properly verified in the admissions’ checklist, including periodic communication with students in regard to missing admissions documents. Academic Advisors are expected to assist when students are not properly submitting required admissions documentation.
-
Verify if new applicants have been on academic probation or suspension in the last five years.
-
Verify that the application for admissions is for a degree that is offered at WBU Hawaii and that the degree is available to new/returning students (not suspended based on VA 85/15 rule).
-
Verify if there are missing transcripts that were listed on the Joint Services Transcript, other transcripts’ transfer credit section, or schools listed on the application for admissions. When the application for admissions checklist is complete, verify that the application is moving to the correct workflow for Plainview review and permitting.
-
Direct questions regarding degree plans and registration to Academic Advisors. Direct questions regarding VA benefits to the VA Benefits Coordinator. Direct questions about military TA to the Site Coordinator for that branch of military service.
-
Educate students and enforce WBU policies and procedures regarding admissions requirements.
-
Send Students Permit to Enter Letter via email or mail.
-
Respond to Request for Information (RFI) inquiries.
-
Participate in weekly meetings with Assistant Executive Director/Campus Dean regarding progress on admissions items and any additional support needed.
-
E-mail all WBU Hawaii staff weekly regarding progress on admissions related items.
Financial Aid Office:
-
Advise students and prospective students about financial aid needs in a timely manner which includes loan programs, repayment options, deferments available and indebtedness information.
-
Assist students with applications and online financial aid services in a timely manner.
-
Validate provided financial aid information based upon U.S. Department of Education approved methods.
-
Assist students in identifying sources of financial aid by providing access to sources of financial aid, including grants, loans and scholarships.
-
Assist the Assistant Executive Director/Campus Dean in developing sources of scholarship funds by providing timely assistance when requested.
-
Serve on the campus scholarship committee, which selects scholarship recipients and awards scholarships based on available funds and awards criteria.
-
Set up and maintain completed financial aid files in timely manner without delays to student awards.
-
Advise students with repayment of loans by maintaining contacts with collections office in Plainview.
-
Assist with registration by providing virtual financial aid counseling and assist with registration during four registrations.
-
Assist with the planning of two graduations each year.
-
Participate in weekly meetings with Assistant Executive Director/Campus Dean regarding progress on financial aid items and any additional support needed.
-
E-mail all WBU Hawaii staff weekly regarding progress on financial aid related items.
The above statements are not a complete list of all responsibilities and duties performed by employees in this job. Employee may perform other related duties as assigned by the Assistant Dean.
MINIMUM QUALIFICATIONS: A personal statement of Christian faith should be consistent with WBU’s Christian mission.
Education:
-
Associates Degree is required.
-
Bachelor Degree is preferred.
Experience and Knowledge:
-
Two (2) years general office experience with one (1) year of related job experience is required.
-
Excellent customer service and writing skills.
-
Excellent communication skills by phone, e-mail, and in person (video conference).
-
Knowledge of administrative and clerical procedures.
-
Knowledge of Microsoft applications such as Word processing, Outlook, and Excel spreadsheets.
-
Knowledge managing files/records, designing forms/reports, and other office procedures and terminologies.
-
Knowledge of personal information privacy policies.
Skills and Abilities:
-
Talking to others to convey information effectively.
-
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-
Actively looking for ways to help people.
-
Critical Thinking using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
-
Judgment and decision making by considering the relative costs and benefits of potential actions to choose the most appropriate one.
-
Communicating effectively in writing as appropriate for the needs of the audience.
-
The ability to speak clearly so others can understand you.
CONDITIONS OF EMPLOYMENT:
Employment is subject to an introductory period to monitor employee performance. If hired, the prospective employee must present documentation within three (3) days of hire date to establish their identity and employment eligibility as required by Immigration and Customs Enforcement (ICE). Employee must be able and willing to travel and teach at external campuses. Must be able to operate a licensed motor vehicle, have access to a dependable motor vehicle, and possess a valid state driver’s license. Must have and maintain a satisfactory driver’s record.
Job Type: Full-time
Pay: $40,000.00 - $43,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Applicant's personal beliefs should be consistent with Wayland Baptist University's mission to provide Christian education.
Education:
- Associate (Required)
Experience:
- Office: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Kapolei, HI 96707 (Required)
Work Location: In person
POSITION: Admissions and Financial Aid Enrollment Coach
LOCATION: Wayland Baptist University (WBU) – Hawaii Campus
SUPERVISED BY: Hawaii Campus Assistant Executive Director
POSITION CLASSIFICATION: Non-Exempt
POSITIONS SUPERVISED: None
GENERAL RESPONSIBILITIES: The Admissions and Financial Aid Enrollment Coach balances responsibilities between the admissions and financial aid processes. The position assists in the processing and maintenance of undergraduate applications for admissions and financial aid applications tasks. This position provides assistance to academic advisors in regard to the undergraduate admissions processes. Analyzes information provided by students in order to assist and determine academic advising location. Translates or explains information in regard to the university admissions requirements and policies, including students’ financial responsibilities.
SPECIFIC TASKS AND DUTIES:
Application for Admissions:
-
Monitor online application notifications and run admissions queries in order to communicate with applicants in a timely manner to explain the admissions process, required documentations, and verify accuracy of the information provided by the student.
-
Monitor and follow up on incomplete online applications for admissions.
-
Assure all scanned admissions related documents are properly verified in the admissions’ checklist, including periodic communication with students in regard to missing admissions documents. Academic Advisors are expected to assist when students are not properly submitting required admissions documentation.
-
Verify if new applicants have been on academic probation or suspension in the last five years.
-
Verify that the application for admissions is for a degree that is offered at WBU Hawaii and that the degree is available to new/returning students (not suspended based on VA 85/15 rule).
-
Verify if there are missing transcripts that were listed on the Joint Services Transcript, other transcripts’ transfer credit section, or schools listed on the application for admissions. When the application for admissions checklist is complete, verify that the application is moving to the correct workflow for Plainview review and permitting.
-
Direct questions regarding degree plans and registration to Academic Advisors. Direct questions regarding VA benefits to the VA Benefits Coordinator. Direct questions about military TA to the Site Coordinator for that branch of military service.
-
Educate students and enforce WBU policies and procedures regarding admissions requirements.
-
Send Students Permit to Enter Letter via email or mail.
-
Respond to Request for Information (RFI) inquiries.
-
Participate in weekly meetings with Assistant Executive Director/Campus Dean regarding progress on admissions items and any additional support needed.
-
E-mail all WBU Hawaii staff weekly regarding progress on admissions related items.
Financial Aid Office:
-
Advise students and prospective students about financial aid needs in a timely manner which includes loan programs, repayment options, deferments available and indebtedness information.
-
Assist students with applications and online financial aid services in a timely manner.
-
Validate provided financial aid information based upon U.S. Department of Education approved methods.
-
Assist students in identifying sources of financial aid by providing access to sources of financial aid, including grants, loans and scholarships.
-
Assist the Assistant Executive Director/Campus Dean in developing sources of scholarship funds by providing timely assistance when requested.
-
Serve on the campus scholarship committee, which selects scholarship recipients and awards scholarships based on available funds and awards criteria.
-
Set up and maintain completed financial aid files in timely manner without delays to student awards.
-
Advise students with repayment of loans by maintaining contacts with collections office in Plainview.
-
Assist with registration by providing virtual financial aid counseling and assist with registration during four registrations.
-
Assist with the planning of two graduations each year.
-
Participate in weekly meetings with Assistant Executive Director/Campus Dean regarding progress on financial aid items and any additional support needed.
-
E-mail all WBU Hawaii staff weekly regarding progress on financial aid related items.
The above statements are not a complete list of all responsibilities and duties performed by employees in this job. Employee may perform other related duties as assigned by the Assistant Dean.
MINIMUM QUALIFICATIONS: A personal statement of Christian faith should be consistent with WBU’s Christian mission.
Education:
-
Associates Degree is required.
-
Bachelor Degree is preferred.
Experience and Knowledge:
-
Two (2) years general office experience with one (1) year of related job experience is required.
-
Excellent customer service and writing skills.
-
Excellent communication skills by phone, e-mail, and in person (video conference).
-
Knowledge of administrative and clerical procedures.
-
Knowledge of Microsoft applications such as Word processing, Outlook, and Excel spreadsheets.
-
Knowledge managing files/records, designing forms/reports, and other office procedures and terminologies.
-
Knowledge of personal information privacy policies.
Skills and Abilities:
-
Talking to others to convey information effectively.
-
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-
Actively looking for ways to help people.
-
Critical Thinking using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
-
Judgment and decision making by considering the relative costs and benefits of potential actions to choose the most appropriate one.
-
Communicating effectively in writing as appropriate for the needs of the audience.
-
The ability to speak clearly so others can understand you.
CONDITIONS OF EMPLOYMENT:
Employment is subject to an introductory period to monitor employee performance. If hired, the prospective employee must present documentation within three (3) days of hire date to establish their identity and employment eligibility as required by Immigration and Customs Enforcement (ICE). Employee must be able and willing to travel and teach at external campuses. Must be able to operate a licensed motor vehicle, have access to a dependable motor vehicle, and possess a valid state driver’s license. Must have and maintain a satisfactory driver’s record.
Job Type: Full-time
Pay: $40,000.00 - $43,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Applicant's personal beliefs should be consistent with Wayland Baptist University's mission to provide Christian education.
Education:
- Associate (Required)
Experience:
- Office: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Kapolei, HI 96707 (Required)
Work Location: In person
Customer Support Job Roles in Hawaii
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Search Customer Support Jobs in HawaiiCustomer Support Jobs in Hawaii: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Hawaii?
Hawaiian Airlines, Bank of Hawaii, First Hawaiian Bank, and large hospitality operators like Marriott and Hilton have sponsored work visas for customer support staff in Hawaii. Technology companies with remote-capable support teams also hire in the state. Sponsorship decisions depend on role seniority, language requirements, and whether the position qualifies as a specialty occupation under the H-1B visa standard.
Which visa types are most common for customer support roles in Hawaii?
The H-1B is the most common visa for customer support roles that qualify as specialty occupations, typically requiring a relevant bachelor's degree. Roles requiring Japanese or Mandarin fluency for enterprise or financial clients are more likely to meet that bar. Australians may qualify for the E-3 visa, and Canadians or Mexicans may be eligible under the TN visa category for qualifying positions.
Which cities in Hawaii have the most customer support sponsorship jobs?
Honolulu accounts for the large majority of customer support sponsorship opportunities in Hawaii, driven by its concentration of airlines, banks, insurance companies, and tourism-linked businesses. Kahului on Maui has a smaller but growing hospitality support sector. Most remote-eligible roles are still headquartered in Honolulu, making it the primary city to target when searching for sponsored positions.
How to find customer support visa sponsorship jobs in Hawaii?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship in the U.S. You can filter by state and role to find customer support positions in Hawaii where employers have a sponsorship history. Focusing your search on Honolulu-based employers in hospitality, financial services, and airlines gives you the best chance of finding roles with active sponsorship.
Are there any Hawaii-specific considerations for customer support visa sponsorship?
Hawaii's heavy reliance on international tourism means customer support roles requiring Japanese, Mandarin, or Korean language skills are more common here than in most other states, and those language requirements can strengthen a specialty occupation argument for H-1B eligibility. Hawaii's cost of living is among the highest in the U.S., which affects prevailing wage determinations that employers must meet when sponsoring any work visa.
What is the prevailing wage for sponsored customer support jobs in Hawaii?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.