Customer Support Visa Sponsorship Jobs in New Jersey
New Jersey's customer support job market spans major industries including pharmaceuticals, financial services, and technology, with employers in Newark, Jersey City, and Princeton regularly hiring internationally. Companies like Johnson & Johnson, Prudential, and Cognizant have established presences here and have historically sponsored foreign workers in client-facing and technical support roles.
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Get Access To All JobsINTRODUCTION
At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products are integrated into new high-tech commercial buildings to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
ROLE AND RESPONSIBILITIES
The Customer Support Account Specialist will primarily interface between the company and multi-million dollar customers. This role requires a hands-on leader with analytical and administrative skills that can work with the various programs, internal sales team and processes to support these accounts. Expedite and coordinate flow of work within or between internal departments. Confer with management regarding complex orders, return goods for credit and identify quality and/or logistic issues. Additionally, you will be responsible for preparing recurring reports for open orders, shipments, returns, credits and overall account satisfaction.
- Develop and maintain dedicated relationships with multi-million dollar accounts and sales team
- Handle escalated customer situations and account issues
- Provide sales and support for multi-million dollar accounts and sales team during the pre and post sales process
- Resolve sales and support-related issues regarding orders, returns, shipping and logistic issues in a timely manner
- Assist with sales procedures and sales-related problems regarding expediting/tracking orders, investigate shipping/logistical issues and manage multi-million dollar accounts
- Research, monitor and track data in SAP/CRM databases and provide reports to customers and sales team
- Work with multi-million dollar accounts to find creative solutions to ensure a smooth sales and support process
- Expediting requests, rush orders and altering sales orders and shipping information as required
- Participate in trade shows and other industry events
- Other duties or responsibilities as required
BASIC QUALIFICATIONS
Education
- High School/GED required, College preferred
Experience
- Minimum of 3 years of relevant experience
- Individual contributor with little supervision
- SAP/Oracle preferred
- Intermediate Excel and Microsoft suite
- Teams, Skype or Zoom
- General knowledge of industry practices, techniques, and standards
- Experience in customer service and sales support
- Ability to understand and communicate technical issues
- Trade shows/industry events
- Develop solutions to a variety of problems of moderate scope and complexity
- Verbal and written communications with customers, sales team and internal departments (order fulfillment, client relations, production, shipping, service, finance, technical support)
- Team player who thrives in collaborative environments
- Ability to work under pressure
- Creative thinking with the ability to multi-task
- Manage high volume emails and phone calls
- Show initiative on assignments, exercise independent judgment and professionally execute projects with little direction to achieve customer satisfaction
COMPENSATION
Per applicable state requirements, the annual pay range for this position ($50,000 - $65,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
- No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.
INTRODUCTION
At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products are integrated into new high-tech commercial buildings to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
ROLE AND RESPONSIBILITIES
The Customer Support Account Specialist will primarily interface between the company and multi-million dollar customers. This role requires a hands-on leader with analytical and administrative skills that can work with the various programs, internal sales team and processes to support these accounts. Expedite and coordinate flow of work within or between internal departments. Confer with management regarding complex orders, return goods for credit and identify quality and/or logistic issues. Additionally, you will be responsible for preparing recurring reports for open orders, shipments, returns, credits and overall account satisfaction.
- Develop and maintain dedicated relationships with multi-million dollar accounts and sales team
- Handle escalated customer situations and account issues
- Provide sales and support for multi-million dollar accounts and sales team during the pre and post sales process
- Resolve sales and support-related issues regarding orders, returns, shipping and logistic issues in a timely manner
- Assist with sales procedures and sales-related problems regarding expediting/tracking orders, investigate shipping/logistical issues and manage multi-million dollar accounts
- Research, monitor and track data in SAP/CRM databases and provide reports to customers and sales team
- Work with multi-million dollar accounts to find creative solutions to ensure a smooth sales and support process
- Expediting requests, rush orders and altering sales orders and shipping information as required
- Participate in trade shows and other industry events
- Other duties or responsibilities as required
BASIC QUALIFICATIONS
Education
- High School/GED required, College preferred
Experience
- Minimum of 3 years of relevant experience
- Individual contributor with little supervision
- SAP/Oracle preferred
- Intermediate Excel and Microsoft suite
- Teams, Skype or Zoom
- General knowledge of industry practices, techniques, and standards
- Experience in customer service and sales support
- Ability to understand and communicate technical issues
- Trade shows/industry events
- Develop solutions to a variety of problems of moderate scope and complexity
- Verbal and written communications with customers, sales team and internal departments (order fulfillment, client relations, production, shipping, service, finance, technical support)
- Team player who thrives in collaborative environments
- Ability to work under pressure
- Creative thinking with the ability to multi-task
- Manage high volume emails and phone calls
- Show initiative on assignments, exercise independent judgment and professionally execute projects with little direction to achieve customer satisfaction
COMPENSATION
Per applicable state requirements, the annual pay range for this position ($50,000 - $65,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
- No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.
Customer Support Job Roles in New Jersey
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Search Customer Support Jobs in New JerseyCustomer Support Jobs in New Jersey: Frequently Asked Questions
Which companies sponsor visas for customer support roles in New Jersey?
Large employers with significant New Jersey footprints, including Cognizant, Conduent, Johnson & Johnson, Prudential Financial, and Merck, have sponsored foreign workers in customer-facing and technical support positions. Technology services firms and financial institutions tend to sponsor most consistently, particularly for roles requiring specialized product knowledge or bilingual capabilities. Sponsorship availability varies by role, team, and hiring cycle, so checking current job postings directly is the most reliable approach.
Which visa types are most common for customer support roles in New Jersey?
The H-1B visa is the most widely used visa for customer support roles that qualify as specialty occupations, typically those requiring a relevant bachelor's degree such as technical support, customer success, or enterprise account management. The L-1B intracompany transferee visa is another path for workers moving within a multinational company. Some roles at New Jersey-based employers also support TN visas for Canadian and Mexican nationals in qualifying occupations.
Which cities in New Jersey have the most customer support visa sponsorship jobs?
Newark and Jersey City, both part of the greater New York metropolitan area, see the highest concentration of sponsored customer support roles due to their density of financial services firms, insurance companies, and technology offices. Princeton and Parsippany are secondary hubs, driven by pharmaceutical and healthcare IT employers. Edison is also notable for its large technology services sector, which regularly hires for client support and technical account management positions.
How to find customer support visa sponsorship jobs in New Jersey?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find customer support roles in New Jersey without sorting through positions that don't offer sponsorship. You can narrow results by location, role type, and visa category. Because customer support sponsorship roles in New Jersey move quickly, checking Migrate Mate regularly and setting up alerts for relevant positions gives you the best chance of applying early.
Are there state-specific considerations for customer support visa sponsorship in New Jersey?
New Jersey employers sponsoring H-1B workers must meet Department of Labor prevailing wage requirements for the specific role and county where work is performed, which vary across the state. The state's proximity to New York City means many roles are hybrid or involve cross-state work, which can affect where Labor Condition Applications are filed. New Jersey also has several universities feeding talent pipelines into technical support roles, including Rutgers and NJIT, whose OPT graduates are often considered by sponsoring employers.
What is the prevailing wage for sponsored customer support jobs in New Jersey?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.