Customer Support Visa Sponsorship Jobs in Delaware
Customer support visa sponsorship jobs in Delaware are concentrated around Wilmington, the state's financial and corporate hub, where major employers like JPMorgan Chase, Bank of America, and Barclays operate large service operations. Delaware's business-friendly incorporation environment supports a dense cluster of financial services and corporate headquarters actively hiring for customer-facing support roles.
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Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and Lottery equipment.
We’ll teach you all kinds of cool stuff in this exciting industry of Lottery! You will learn all about lottery terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.
Responsibilities
- Provide an uncommon customer experience using your technical skills
- Communicate the value of our services and match products with customer needs
- Build and maintain strong, long-lasting customer relationships
- Solve your customers’ challenges the first time, owning it
Qualifications
Education
Must have a high school diploma or equivalency.
Requirements
- Excellent interpersonal, verbal, and written communications skills.
- Must be able to promptly respond to customer/management request and feedback.
- Self-starter with motivation and ability to learn.
- Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly.
- Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime.
- Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds).
- Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and Lottery equipment.
We’ll teach you all kinds of cool stuff in this exciting industry of Lottery! You will learn all about lottery terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.
Responsibilities
- Provide an uncommon customer experience using your technical skills
- Communicate the value of our services and match products with customer needs
- Build and maintain strong, long-lasting customer relationships
- Solve your customers’ challenges the first time, owning it
Qualifications
Education
Must have a high school diploma or equivalency.
Requirements
- Excellent interpersonal, verbal, and written communications skills.
- Must be able to promptly respond to customer/management request and feedback.
- Self-starter with motivation and ability to learn.
- Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly.
- Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime.
- Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds).
- Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Customer Support Job Roles in Delaware
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Search Customer Support Jobs in DelawareCustomer Support Jobs in Delaware: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Delaware?
Delaware's financial services sector drives most customer support sponsorship activity. JPMorgan Chase, Bank of America, Barclays, and Capital One all maintain significant operations in Wilmington and have documented H-1B sponsorship histories. Technology firms and corporate service providers incorporated in Delaware also hire for support roles, though sponsorship is more common at enterprise-scale employers than smaller businesses.
Which visa types are most common for customer support roles in Delaware?
The H-1B is the most common visa for customer support roles in Delaware, but it applies only when the position qualifies as a specialty occupation requiring a relevant bachelor's degree, such as technical support roles tied to financial systems or enterprise software. The TN visa is available to Canadian and Mexican nationals in qualifying professional categories. Customer support positions without a degree requirement generally do not qualify for employment-based sponsorship.
Which cities in Delaware have the most customer support sponsorship jobs?
Wilmington accounts for the overwhelming majority of customer support sponsorship opportunities in Delaware. As the state's largest city and primary commercial center, it hosts the U.S. headquarters of numerous banks and financial institutions that staff large customer service operations. Newark, home to the University of Delaware, has a smaller but growing presence in tech-adjacent support roles tied to university-affiliated employers.
How to find customer support visa sponsorship jobs in Delaware?
Migrate Mate is built specifically for international job seekers and filters customer support roles in Delaware by visa sponsorship availability, saving significant time compared to general job searches. On Migrate Mate, you can browse verified sponsoring employers in Delaware's financial and corporate sectors, filter by visa type, and see which companies have active openings for customer support positions requiring work authorization.
Are there state-specific considerations for customer support visa sponsorship in Delaware?
Delaware's incorporation-friendly legal environment means many large corporations are legally domiciled there, but their actual customer support operations may be headquartered elsewhere. When evaluating a Delaware-posted role, confirm the physical work location before applying. Roles tied to financial services or enterprise technology carry stronger sponsorship potential because they more reliably meet the specialty occupation standard USCIS requires for H-1B eligibility.
What is the prevailing wage for sponsored customer support jobs in Delaware?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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