Customer Support Visa Sponsorship Jobs in Virginia
Virginia's customer support job market spans federal contractors in Northern Virginia, tech firms in the D.C. metro corridor, and financial services companies in Richmond and Tysons Corner. Employers like Booz Allen Hamilton, Capital One, and Amazon Web Services have actively hired customer-facing roles with visa sponsorship, making Virginia one of the more active states for international candidates in this field.
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Get Access To All JobsINTRODUCTION
When you join Verizon
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
ROLE AND RESPONSIBILITIES
What you’ll be doing…
Customers rely on us for the best network and entertainment. And when they have questions or issues, you’ll be there with exceptional technical support and customer service. You’ll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Because here, better matters. Your responsibilities will include, but are not limited to:
- Answering incoming calls from customers with order inquiry and/or trouble reports.
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
- Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
BASIC QUALIFICATIONS
What we’re looking for…
You’ll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You’ll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.
PREFERRED QUALIFICATIONS
Even better if you have one or more of the following:
- A related Associate Degree or 2+ years’ relevant experience.
- Technical support call center experience.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Test(s) Required
Computer & Internet Knowledge Test (210), SACS HTML Results Test Previews
LOCATION
Where you’ll be working
In this remote role, you'll work from home with occasional in-person trainings and meetings.
SCHEDULED WEEKLY HOURS
40
EQUAL EMPLOYMENT OPPORTUNITY
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
BENEFITS AND COMPENSATION
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package.
The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. The weekly wage range for the location(s) listed on this job requisition based on a full-time schedule is: $673.50 - $1,601.00.
INTRODUCTION
When you join Verizon
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
ROLE AND RESPONSIBILITIES
What you’ll be doing…
Customers rely on us for the best network and entertainment. And when they have questions or issues, you’ll be there with exceptional technical support and customer service. You’ll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Because here, better matters. Your responsibilities will include, but are not limited to:
- Answering incoming calls from customers with order inquiry and/or trouble reports.
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
- Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
BASIC QUALIFICATIONS
What we’re looking for…
You’ll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You’ll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.
PREFERRED QUALIFICATIONS
Even better if you have one or more of the following:
- A related Associate Degree or 2+ years’ relevant experience.
- Technical support call center experience.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Test(s) Required
Computer & Internet Knowledge Test (210), SACS HTML Results Test Previews
LOCATION
Where you’ll be working
In this remote role, you'll work from home with occasional in-person trainings and meetings.
SCHEDULED WEEKLY HOURS
40
EQUAL EMPLOYMENT OPPORTUNITY
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
BENEFITS AND COMPENSATION
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package.
The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. The weekly wage range for the location(s) listed on this job requisition based on a full-time schedule is: $673.50 - $1,601.00.
Customer Support Job Roles in Virginia
See all 141+ Customer Support Jobs in Virginia
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Search Customer Support Jobs in VirginiaCustomer Support Jobs in Virginia: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Virginia?
Several large Virginia employers have a documented history of sponsoring work visas for customer support and client services positions. Capital One and Freddie Mac in the Northern Virginia and McLean area, Booz Allen Hamilton in Tysons, and Amazon Web Services in Arlington have all appeared in Department of Labor H-1B visa disclosure data for customer-facing roles. Government contractors and financial services firms tend to be the most consistent sponsors in this state.
Which visa types are most common for customer support roles in Virginia?
The H-1B is the most frequently used visa for customer support roles that require a bachelor's degree in a relevant field, such as information technology or business, since the role must qualify as a specialty occupation. Candidates already holding L-1 visa intracompany transferee status or O-1 visas may also be placed in customer support functions. Employers in Virginia also occasionally sponsor TN visas for Canadian and Mexican nationals in qualifying professional categories.
Which cities in Virginia have the most customer support sponsorship jobs?
Northern Virginia, particularly the cities of Arlington, McLean, Reston, and Tysons Corner, concentrates the largest share of sponsored customer support roles due to its density of tech companies, federal contractors, and financial institutions. Richmond is a secondary hub, driven by Capital One's corporate headquarters and a growing fintech presence. Remote-friendly roles based in Virginia headquarters can sometimes extend to candidates located elsewhere in the state.
How to find customer support visa sponsorship jobs in Virginia?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search for customer support roles in Virginia without sorting through positions that don't sponsor. The platform is designed for international candidates, so listings are screened for sponsorship intent. Focusing your search on Northern Virginia employers and large enterprise companies, rather than small businesses, increases the likelihood of finding roles with active sponsorship programs.
Are there state-specific considerations for customer support visa sponsorship in Virginia?
Virginia's high concentration of federal contractors adds a layer of consideration: some positions require security clearances, which are generally not accessible to visa holders who are not permanent residents or citizens. It's worth confirming a role's clearance requirements before applying. On the positive side, Virginia's large international workforce and proximity to Washington D.C. mean many employers have established immigration infrastructure and are experienced with sponsorship processes.
What is the prevailing wage for sponsored customer support jobs in Virginia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.