Customer Support Visa Sponsorship Jobs in Colorado
Colorado's customer support job market spans tech companies in Denver's thriving startup scene, enterprise software firms along the Denver-Boulder corridor, and outdoor and travel brands headquartered in the state. Major employers like Zoom, Spectrum, and DaVita have hired customer support professionals here, and international candidates with the right background can find visa-sponsored roles.
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Get Access To All JobsINTRODUCTION
Advance your career with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas – your next great opportunity is just a few clicks away!
We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:
- Competitive salary
- Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance
- Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one
- An encouraging and collaborative team environment that values diverse perspectives and fosters innovation
- On-the-job and cross-training opportunities
- A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees
- JCI Employee discount programs (The Loop by Perk Spot)
Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.
ROLE AND RESPONSIBILITIES
What you will do
The On-Site Call Center Manager is accountable for overseeing the daily operations of the business to ensure that organizational metrics and objectives are met. This role includes training, preparing, and motivating team members to deliver outstanding service to our customers. The position requires the ability to achieve monthly key performance goals in customer satisfaction, quality, and productivity within the contact center. You will monitor and assess agents' monthly performance using various tools, resources, and reporting applications. Managers will analyze productivity and attendance reports to provide coaching and guidance to team members regarding their performance. Additionally, Call Center Managers will conduct formal performance reviews for agents, which include setting annual goals and performance development plans, while also assisting agents in their career growth. Critical thinking and analytical skills are essential for resolving system challenges and addressing customer and operational issues that affect our overall service delivery and customer experience.
Call Center Managers will initiate, contribute to, and lead projects as they arise or as assigned. It is vital to foster, establish, and maintain open communication with agents, peers, trainers, unit managers, support roles, and other business areas to promote innovation. This position reports directly to the Unit Manager.
HOW YOU WILL DO IT
- People management
- Strong communication skills – verbal, presentational, written
- Business analysis
- Business management
- Relationship management – internal and external
- Organizational skills
- Leadership and motivational skills
BASIC QUALIFICATIONS
Required Qualifications
- Minimum of 2 years of management or supervisory experience in an inbound/outbound calling environment or in a leadership role managing teams of 15 or more.
- Must be available to work weekends.
- Must successfully complete a background check.
PREFERRED QUALIFICATIONS
- A 4-year degree.
- Business experience should reflect a history of increased responsibility, autonomy, and independent judgment.
COMPENSATION
HIRING SALARY RANGE: $75,000-122,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site.
LI-Onsite
LI-KW1
INTRODUCTION
Advance your career with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas – your next great opportunity is just a few clicks away!
We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:
- Competitive salary
- Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance
- Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one
- An encouraging and collaborative team environment that values diverse perspectives and fosters innovation
- On-the-job and cross-training opportunities
- A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees
- JCI Employee discount programs (The Loop by Perk Spot)
Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.
ROLE AND RESPONSIBILITIES
What you will do
The On-Site Call Center Manager is accountable for overseeing the daily operations of the business to ensure that organizational metrics and objectives are met. This role includes training, preparing, and motivating team members to deliver outstanding service to our customers. The position requires the ability to achieve monthly key performance goals in customer satisfaction, quality, and productivity within the contact center. You will monitor and assess agents' monthly performance using various tools, resources, and reporting applications. Managers will analyze productivity and attendance reports to provide coaching and guidance to team members regarding their performance. Additionally, Call Center Managers will conduct formal performance reviews for agents, which include setting annual goals and performance development plans, while also assisting agents in their career growth. Critical thinking and analytical skills are essential for resolving system challenges and addressing customer and operational issues that affect our overall service delivery and customer experience.
Call Center Managers will initiate, contribute to, and lead projects as they arise or as assigned. It is vital to foster, establish, and maintain open communication with agents, peers, trainers, unit managers, support roles, and other business areas to promote innovation. This position reports directly to the Unit Manager.
HOW YOU WILL DO IT
- People management
- Strong communication skills – verbal, presentational, written
- Business analysis
- Business management
- Relationship management – internal and external
- Organizational skills
- Leadership and motivational skills
BASIC QUALIFICATIONS
Required Qualifications
- Minimum of 2 years of management or supervisory experience in an inbound/outbound calling environment or in a leadership role managing teams of 15 or more.
- Must be available to work weekends.
- Must successfully complete a background check.
PREFERRED QUALIFICATIONS
- A 4-year degree.
- Business experience should reflect a history of increased responsibility, autonomy, and independent judgment.
COMPENSATION
HIRING SALARY RANGE: $75,000-122,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site.
LI-Onsite
LI-KW1
Customer Support Job Roles in Colorado
See all 146+ Customer Support Jobs in Colorado
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Search Customer Support Jobs in ColoradoCustomer Support Jobs in Colorado: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Colorado?
Technology and telecom companies are the most active sponsors for customer support roles in Colorado. Employers like Zoom, Spectrum, and ServiceNow have Colorado operations and histories of H-1B visa sponsorship for technical support positions. SaaS companies along the Denver-Boulder corridor also sponsor for roles that require specialized product knowledge, particularly when the position qualifies as a specialty occupation.
Which visa types are most common for customer support roles in Colorado?
The H-1B is the most common visa for customer support roles in Colorado, but only for positions that qualify as specialty occupations, typically technical support engineer or implementation specialist roles requiring a relevant bachelor's degree. The TN visa is available to Canadian and Mexican nationals in qualifying occupations. General customer service agent roles rarely meet the specialty occupation standard required for H-1B sponsorship.
Which cities in Colorado have the most customer support sponsorship jobs?
Denver and Boulder account for the majority of customer support sponsorship opportunities in Colorado. Denver's downtown and tech corridor near the Denver Tech Center host enterprise software and telecom employers with established visa sponsorship programs. Boulder's concentration of SaaS and cloud technology companies creates demand for technical support professionals. Colorado Springs has a smaller but growing presence, particularly in defense-adjacent technology support roles.
How to find customer support visa sponsorship jobs in Colorado?
Migrate Mate filters job listings specifically for visa sponsorship, making it easier to find customer support roles in Colorado without manually screening hundreds of postings. Search by role type and state to surface technical support, implementation specialist, and customer success positions at Colorado employers with active sponsorship programs. Focusing on companies with existing H-1B disclosure data improves your chances of finding employers already familiar with the sponsorship process.
Are there any Colorado-specific considerations for customer support visa sponsorship?
Colorado's Equal Pay for Equal Work Act requires employers to disclose compensation ranges in job postings, which gives international candidates useful context when evaluating roles. The Denver-Boulder tech corridor has a high concentration of fast-growing SaaS companies that are generally more experienced with H-1B sponsorship than traditional industries. Customer support roles tied to a technical product or requiring a degree in computer science, engineering, or a related field are more likely to qualify for sponsorship than general service roles.
What is the prevailing wage for sponsored customer support jobs in Colorado?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.