Customer Support Visa Sponsorship Jobs in Colorado
Colorado's customer support job market spans tech companies in Denver's thriving startup scene, enterprise software firms along the Denver-Boulder corridor, and outdoor and travel brands headquartered in the state. Major employers like Zoom, Spectrum, and DaVita have hired customer support professionals here, and international candidates with the right background can find visa-sponsored roles.
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Get Access To All JobsJob Requisition ID #
26WD98378
Position Overview
Autodesk’s Customer Technical Support (CTS) organization is driven by customer-focused, solutions-oriented professionals who thrive in a fast-changing digital world. The Digital Support team delivers scalable, high-quality support experiences across Autodesk products through operational excellence, digital engagement, and rapid service delivery. The Digital Support team delivers scalable, high-quality support experiences across Autodesk products through digital engagement and rapid service delivery, underpinned by a foundation of operational excellence.
The Customer Support Manager will report to the Sr. Manager of Global Tier I Digital Support. They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee teams of Customer Support Associates and Sr. Customer Support Associates across their respective regions. The Customer Support Manager will drive excellence, cross-functional alignment, and continuous improvement initiatives that elevate both customer experience and business outcomes. This leader will operate with a “think global, act local” mindset — balancing regional needs with globally aligned processes, standards, and customer experiences.
This role requires a strong people leader who can influence broadly across teams and GEOs, drive accountability, improve efficiency through process optimization and automation, and help modernize support in an increasingly digital and AI-enabled environment. The ideal candidate is highly self-driven and able to operate effectively with a high degree of autonomy — demonstrating strong ownership, sound judgment, and the ability to independently drive priorities, decisions, and results while partnering closely with leadership.
The ideal candidate can balance strategic thinking with operational execution, elevate those around them, and help push the business and organization forward during a pivotal period of transformation and growth.
Responsibilities
- Manage and develop high-performing Customer Support leaders and professionals by developing and translating organizational priorities into scalable team execution plans and measurable outcomes that consistently deliver against team, department, and business KPIs, including Autodesk’s “what” (business results) and “how” (leadership behaviors and values) expectations
- Hire, onboard, and develop managers and individual contributors while building leadership capability, succession readiness, and growth opportunities across the organization as the business and team structures continue to evolve
- Drive customer excellence through strong leadership, accountability, coaching, and performance management while continuously evolving team expectations, service models, and support strategies to meet changing business and customer demands
- Create an environment of continuous improvement by leading strategic and operational initiatives focused on digital transformation, operational scalability, automation, AI-enabled support experiences, and evolving support models that elevate customer experiences, improve efficiency, and drive scalable processes, consistency, collaboration, and organizational maturity across teams and regions
- Lead through influence across GEOs and cross-functional organizations to drive globally aligned strategies while balancing regional business needs with a “think global, act local” mindset
- Partner closely with leaders across Customer Success, Adoption, Product, Engineering, Operations, and other business functions to represent the Voice of the Customer by identifying trends, risks, operational gaps, and emerging customer expectations, translating insights into actionable improvements that drive customer outcomes, scalable support experiences, and business impact
- Effectively navigate ambiguity, shifting priorities, and evolving business expectations while making sound decisions that can be clearly articulated across diverse stakeholder groups and levels of leadership/employees
- Support organizational readiness for product changes, feature launches, cross-training opportunities, escalations, incidents, and new business priorities through proactive planning, communication, and cross-functional coordination
- Operate with a balance of strategic leadership and operational execution — willing to engage in tactical problem-solving when needed while primarily elevating leaders and teams to independently drive results and business impact
- Foster a globally aligned, customer-focused culture centered on accountability, inclusion, innovation, adaptability, and continuous learning while building trusted relationships and demonstrating professionalism, resilience, sound judgment, and executive presence across teams, GEOs, and stakeholder groups
Minimum Qualifications
- 8+ years of experience leading customer support, customer success, or technical support teams with a demonstrated track record of operational and people leadership success
- Experience successfully managing managers, team leads, and/or senior-level (advanced/expert) individual contributors preferred
- Proven ability to influence across teams, GEOs, and stakeholder groups to drive alignment and business outcomes
- Strong understanding of customer support operations, digital support strategies, and customer experience expectations in SaaS or technology environments
- Successful experience driving operational improvements, process optimization, automation, and scalable service delivery. Has been successful suggesting area of opportunity for which procedures are not established and for which approaches must be defined and/or adapted significantly, leading the outcome where appropriate
- Strong communication, collaboration, and stakeholder management skills with the ability to navigate ambiguity and evolving priorities
- Demonstrated ability to think strategically while executing effectively in fast-paced, highly dynamic environments
- Strong analytical, problem-solving, and decision-making capabilities
- High emotional intelligence with the ability to coach, motivate, and develop teams while effectively managing escalated situations
- Adaptable, resourceful, and resilient with a continuous improvement mindset and passion for innovation
- Experience working across global organizations or multiple GEOs preferred
- Travel is expected based on business needs
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $80,300 and $143,990. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Job Requisition ID #
26WD98378
Position Overview
Autodesk’s Customer Technical Support (CTS) organization is driven by customer-focused, solutions-oriented professionals who thrive in a fast-changing digital world. The Digital Support team delivers scalable, high-quality support experiences across Autodesk products through operational excellence, digital engagement, and rapid service delivery. The Digital Support team delivers scalable, high-quality support experiences across Autodesk products through digital engagement and rapid service delivery, underpinned by a foundation of operational excellence.
The Customer Support Manager will report to the Sr. Manager of Global Tier I Digital Support. They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee teams of Customer Support Associates and Sr. Customer Support Associates across their respective regions. The Customer Support Manager will drive excellence, cross-functional alignment, and continuous improvement initiatives that elevate both customer experience and business outcomes. This leader will operate with a “think global, act local” mindset — balancing regional needs with globally aligned processes, standards, and customer experiences.
This role requires a strong people leader who can influence broadly across teams and GEOs, drive accountability, improve efficiency through process optimization and automation, and help modernize support in an increasingly digital and AI-enabled environment. The ideal candidate is highly self-driven and able to operate effectively with a high degree of autonomy — demonstrating strong ownership, sound judgment, and the ability to independently drive priorities, decisions, and results while partnering closely with leadership.
The ideal candidate can balance strategic thinking with operational execution, elevate those around them, and help push the business and organization forward during a pivotal period of transformation and growth.
Responsibilities
- Manage and develop high-performing Customer Support leaders and professionals by developing and translating organizational priorities into scalable team execution plans and measurable outcomes that consistently deliver against team, department, and business KPIs, including Autodesk’s “what” (business results) and “how” (leadership behaviors and values) expectations
- Hire, onboard, and develop managers and individual contributors while building leadership capability, succession readiness, and growth opportunities across the organization as the business and team structures continue to evolve
- Drive customer excellence through strong leadership, accountability, coaching, and performance management while continuously evolving team expectations, service models, and support strategies to meet changing business and customer demands
- Create an environment of continuous improvement by leading strategic and operational initiatives focused on digital transformation, operational scalability, automation, AI-enabled support experiences, and evolving support models that elevate customer experiences, improve efficiency, and drive scalable processes, consistency, collaboration, and organizational maturity across teams and regions
- Lead through influence across GEOs and cross-functional organizations to drive globally aligned strategies while balancing regional business needs with a “think global, act local” mindset
- Partner closely with leaders across Customer Success, Adoption, Product, Engineering, Operations, and other business functions to represent the Voice of the Customer by identifying trends, risks, operational gaps, and emerging customer expectations, translating insights into actionable improvements that drive customer outcomes, scalable support experiences, and business impact
- Effectively navigate ambiguity, shifting priorities, and evolving business expectations while making sound decisions that can be clearly articulated across diverse stakeholder groups and levels of leadership/employees
- Support organizational readiness for product changes, feature launches, cross-training opportunities, escalations, incidents, and new business priorities through proactive planning, communication, and cross-functional coordination
- Operate with a balance of strategic leadership and operational execution — willing to engage in tactical problem-solving when needed while primarily elevating leaders and teams to independently drive results and business impact
- Foster a globally aligned, customer-focused culture centered on accountability, inclusion, innovation, adaptability, and continuous learning while building trusted relationships and demonstrating professionalism, resilience, sound judgment, and executive presence across teams, GEOs, and stakeholder groups
Minimum Qualifications
- 8+ years of experience leading customer support, customer success, or technical support teams with a demonstrated track record of operational and people leadership success
- Experience successfully managing managers, team leads, and/or senior-level (advanced/expert) individual contributors preferred
- Proven ability to influence across teams, GEOs, and stakeholder groups to drive alignment and business outcomes
- Strong understanding of customer support operations, digital support strategies, and customer experience expectations in SaaS or technology environments
- Successful experience driving operational improvements, process optimization, automation, and scalable service delivery. Has been successful suggesting area of opportunity for which procedures are not established and for which approaches must be defined and/or adapted significantly, leading the outcome where appropriate
- Strong communication, collaboration, and stakeholder management skills with the ability to navigate ambiguity and evolving priorities
- Demonstrated ability to think strategically while executing effectively in fast-paced, highly dynamic environments
- Strong analytical, problem-solving, and decision-making capabilities
- High emotional intelligence with the ability to coach, motivate, and develop teams while effectively managing escalated situations
- Adaptable, resourceful, and resilient with a continuous improvement mindset and passion for innovation
- Experience working across global organizations or multiple GEOs preferred
- Travel is expected based on business needs
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $80,300 and $143,990. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Customer Support Job Roles in Colorado
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Search Customer Support Jobs in ColoradoCustomer Support Jobs in Colorado: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Colorado?
Technology and telecom companies are the most active sponsors for customer support roles in Colorado. Employers like Zoom, Spectrum, and ServiceNow have Colorado operations and histories of H-1B visa sponsorship for technical support positions. SaaS companies along the Denver-Boulder corridor also sponsor for roles that require specialized product knowledge, particularly when the position qualifies as a specialty occupation.
Which visa types are most common for customer support roles in Colorado?
The H-1B is the most common visa for customer support roles in Colorado, but only for positions that qualify as specialty occupations, typically technical support engineer or implementation specialist roles requiring a relevant bachelor's degree. The TN visa is available to Canadian and Mexican nationals in qualifying occupations. General customer service agent roles rarely meet the specialty occupation standard required for H-1B sponsorship.
Which cities in Colorado have the most customer support sponsorship jobs?
Denver and Boulder account for the majority of customer support sponsorship opportunities in Colorado. Denver's downtown and tech corridor near the Denver Tech Center host enterprise software and telecom employers with established visa sponsorship programs. Boulder's concentration of SaaS and cloud technology companies creates demand for technical support professionals. Colorado Springs has a smaller but growing presence, particularly in defense-adjacent technology support roles.
How to find customer support visa sponsorship jobs in Colorado?
Migrate Mate filters job listings specifically for visa sponsorship, making it easier to find customer support roles in Colorado without manually screening hundreds of postings. Search by role type and state to surface technical support, implementation specialist, and customer success positions at Colorado employers with active sponsorship programs. Focusing on companies with existing H-1B disclosure data improves your chances of finding employers already familiar with the sponsorship process.
Are there any Colorado-specific considerations for customer support visa sponsorship?
Colorado's Equal Pay for Equal Work Act requires employers to disclose compensation ranges in job postings, which gives international candidates useful context when evaluating roles. The Denver-Boulder tech corridor has a high concentration of fast-growing SaaS companies that are generally more experienced with H-1B sponsorship than traditional industries. Customer support roles tied to a technical product or requiring a degree in computer science, engineering, or a related field are more likely to qualify for sponsorship than general service roles.
What is the prevailing wage for sponsored customer support jobs in Colorado?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.