Customer Support Visa Sponsorship Jobs in North Carolina
North Carolina's customer support job market spans financial services firms in Charlotte, tech companies in the Research Triangle, and healthcare organizations in Raleigh and Durham. Major employers including Bank of America, Fidelity Investments, and Red Hat have sponsored work visas for support roles. International candidates with relevant experience will find a growing number of sponsorship opportunities across the state.
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Get Access To All JobsPosition Summary: The Lead Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. As the advanced escalation contact for customers, this position will respond to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner.
PRINCIPAL RESPONSIBILITIES:
- Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.
- In-directly supervises junior staff members and provides advanced support to resolve complex issues and enhance customer satisfaction.
- Establishes effective communication pathways to handle customer inquiries.
- Collaborates with appropriate teams to ensure swift resolution of customer concerns.
- Manages office services, such as data entry, clerical work, records control, form creation, and report preparation.
- Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation.
- Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments.
- Serve as the subject matter expert for Sales, Operations, and Customer Support Management activities.
- Investigate and resolve billing discrepancies, process adjustments, and manage invoicing and collections.
- Provides quotes and schedules and organizes trucking for efficient waste transportation logistics.
- Evaluate treat groups assigned to approved profiles and select pricing sheets based on TSDF location, customer type, and regional market to accurately price waste for disposal.
KNOWLEDGE SKILLS AND ABILITIES:
- Extensive knowledge and the ability to mentor Sr Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations as they relate to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations.
- Knowledge of advanced accounting processes.
- Ability to identify trends and data patterns.
- Ability to work within a team environment and handle multiple assignments simultaneously.
- Proficient with Microsoft Office, DocuSign, and PDF writer.
- Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and to respond effectively to sensitive inquiries.
QUALIFICATIONS
Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.
MINIMUM QUALIFICATIONS:
7-10 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field.
Seeking candidates with customer service background in Hazardous/Environmental Waste Management. This hire will be working with broker accounts to maintain customer accounts, help process orders, profiling waste, assisting with billing, etc. The ideal candidate will have RCRA and DOT knowledge. This is a hybrid role with 4 days in the office and one remote. Office locations include Greensboro, NC or Atlanta, GA. Typical schedule is 8am-5pm Eastern Time.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death \& dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
Sustainability Innovation
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).
RECENT RECOGNITION
- Barron’s 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Best-In-Class Indices
- Ethisphere’s World’s Most Ethical Companies
- Fortune World’s Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S\&P Global
Position Summary: The Lead Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. As the advanced escalation contact for customers, this position will respond to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner.
PRINCIPAL RESPONSIBILITIES:
- Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.
- In-directly supervises junior staff members and provides advanced support to resolve complex issues and enhance customer satisfaction.
- Establishes effective communication pathways to handle customer inquiries.
- Collaborates with appropriate teams to ensure swift resolution of customer concerns.
- Manages office services, such as data entry, clerical work, records control, form creation, and report preparation.
- Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation.
- Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments.
- Serve as the subject matter expert for Sales, Operations, and Customer Support Management activities.
- Investigate and resolve billing discrepancies, process adjustments, and manage invoicing and collections.
- Provides quotes and schedules and organizes trucking for efficient waste transportation logistics.
- Evaluate treat groups assigned to approved profiles and select pricing sheets based on TSDF location, customer type, and regional market to accurately price waste for disposal.
KNOWLEDGE SKILLS AND ABILITIES:
- Extensive knowledge and the ability to mentor Sr Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations as they relate to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations.
- Knowledge of advanced accounting processes.
- Ability to identify trends and data patterns.
- Ability to work within a team environment and handle multiple assignments simultaneously.
- Proficient with Microsoft Office, DocuSign, and PDF writer.
- Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and to respond effectively to sensitive inquiries.
QUALIFICATIONS
Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.
MINIMUM QUALIFICATIONS:
7-10 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field.
Seeking candidates with customer service background in Hazardous/Environmental Waste Management. This hire will be working with broker accounts to maintain customer accounts, help process orders, profiling waste, assisting with billing, etc. The ideal candidate will have RCRA and DOT knowledge. This is a hybrid role with 4 days in the office and one remote. Office locations include Greensboro, NC or Atlanta, GA. Typical schedule is 8am-5pm Eastern Time.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death \& dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
Sustainability Innovation
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).
RECENT RECOGNITION
- Barron’s 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Best-In-Class Indices
- Ethisphere’s World’s Most Ethical Companies
- Fortune World’s Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S\&P Global
Customer Support Job Roles in North Carolina
See all 213+ Customer Support Jobs in North Carolina
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Search Customer Support Jobs in North CarolinaCustomer Support Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for customer support roles in North Carolina?
Charlotte-based financial institutions like Bank of America and Wells Fargo, along with tech employers in the Research Triangle such as Cisco, Red Hat, and IBM, have sponsored work visas for customer support positions. Healthcare organizations including Duke Health and UNC Health also hire for support roles and have visa sponsorship histories. Sponsorship availability varies by role, team, and hiring cycle, so checking directly with employers is always recommended.
Which visa types are most common for customer support jobs in North Carolina?
The H-1B visa is the most common visa for customer support roles that require a bachelor's degree in a relevant specialty field, such as technical support positions tied to computer science or information systems. The L-1B, for intracompany transferees with specialized knowledge, is also used by large multinationals with North Carolina offices. Some roles may qualify under TN visa status for Canadian and Mexican nationals in eligible occupations.
Which cities in North Carolina have the most customer support sponsorship jobs?
Charlotte leads the state for customer support sponsorship volume, driven by its concentration of financial services and banking employers. The Research Triangle area, covering Raleigh, Durham, and Chapel Hill, is the second major hub, particularly for technical and software support roles tied to the tech sector. Greensboro and Winston-Salem also have notable customer support hiring activity through manufacturing and logistics companies operating regional headquarters there.
How to find customer support visa sponsorship jobs in North Carolina?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship in the U.S. You can filter by state and role to find customer support positions in North Carolina where employers have indicated sponsorship availability. Because sponsorship is not always listed explicitly on general job postings, using a platform like Migrate Mate that surfaces sponsorship-friendly employers saves significant time in your search.
Are there any state-specific considerations for customer support visa sponsorship in North Carolina?
North Carolina's strong university pipeline, particularly from NC State, UNC Chapel Hill, and Duke, means employers in the Research Triangle are relatively familiar with OPT and STEM OPT candidates in technical support roles. For H-1B sponsorship, employers must pay the prevailing wage as determined by the Department of Labor for the specific occupation and geographic area. Charlotte and Raleigh-Durham typically have different prevailing wage levels, so the city where the role is based matters for the employer's sponsorship calculations.
What is the prevailing wage for sponsored customer support jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.