Customer Support Visa Sponsorship Jobs in Oklahoma
Oklahoma's customer support job market spans energy giants like Devon Energy and ONEOK, healthcare systems, and a growing tech sector in Oklahoma City and Tulsa. International candidates with relevant experience can find visa-sponsored roles across these industries, with both large corporations and regional employers participating in sponsorship programs.
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Get Access To All JobsCOMPANY DESCRIPTION
THIS ROLE IS ON-SITE IN OUR TULSA, OK OFFICE.
Must be bilingual in both Spanish and English
Potential Work-at-Home opportunity after 6 Months
Eligibility determined by performance and Management discretion.
Sutherland Mortgage Services Inc. is a premier nationwide provider of end-to-end mortgage solutions including originations, underwriting, processing, closing, post-closing and loan servicing support for over 30 years. We offer an unmatched ability to deliver the highest value and greatest returns to our customers. We are a collaborative, considerate and friendly team that prioritizes having a diverse, inclusive, and respectful workplace.
Sutherland is seeking Mortgage Servicing Customer Service Representatives who have experience providing borrowers with assistance. Prior experience preferred.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
JOB DESCRIPTION
- Demographic changes (e.g., address, name, email, authorized to speak with)
- Answering collection calls originated by customer ("Inbound") and originating phone calls to borrowers’ residence and place of business on LiveVox software ("Outbound") for the purpose of using real time payment methods (i.e. Speedpay) and other loss mitigation alternatives to resolve delinquency and/or a loss mitigation status call.
- Statement inquiries and requests
- Phone payments and inquiries
- Extensions
- Due date changes
- Bankruptcy/foreclosure
- Account credit history review
- Complaint handling
- Collections
- Account cure and liquidation negotiations (e.g., extension, payment options)
- Payoffs, escrow, document requests, account status, billing inquiries, and web support.
- Respond to customer inquiries regarding their mortgage loans via Servicer’s customer service telephone lines.
- Service customers by answering and listening to their phone calls regarding their mortgage loan, identifying the reason for the phone call and provide the customer with an appropriate response.
- Utilize Servicer-provided scripted materials to provide solutions to customers.
- Follow-ups with customers with escalated issues or requesting a call back
- Escalate matters to appropriate members of the team as needed.
- Follow the procedures, related materials, and other instructions to accept calls from mortgage servicing customers and manage these calls through completion
QUALIFICATIONS:
- Bilingual in Spanish and English.
- At least 1+ years customer service experience.
- Experience in working with people on different levels
- Strong communication skills, verbal and written
- Ability to navigate multiple applications simultaneously
- Excellent mortgage skills and knowledge are an asset
- Strong time management skills
- Candidates should be open to flexible scheduling options, including occasional Saturday assignments, and the ability to adapt/change as needed.
- Experience with Mortgage Servicing Platform (MSP) as an asset
ADDITIONAL INFORMATION
Department Hours of Operation:
Monday- Friday 7am - 8pm CST
Saturday 7am-4pm CST
Sunday- Closed
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
COMPANY DESCRIPTION
THIS ROLE IS ON-SITE IN OUR TULSA, OK OFFICE.
Must be bilingual in both Spanish and English
Potential Work-at-Home opportunity after 6 Months
Eligibility determined by performance and Management discretion.
Sutherland Mortgage Services Inc. is a premier nationwide provider of end-to-end mortgage solutions including originations, underwriting, processing, closing, post-closing and loan servicing support for over 30 years. We offer an unmatched ability to deliver the highest value and greatest returns to our customers. We are a collaborative, considerate and friendly team that prioritizes having a diverse, inclusive, and respectful workplace.
Sutherland is seeking Mortgage Servicing Customer Service Representatives who have experience providing borrowers with assistance. Prior experience preferred.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
JOB DESCRIPTION
- Demographic changes (e.g., address, name, email, authorized to speak with)
- Answering collection calls originated by customer ("Inbound") and originating phone calls to borrowers’ residence and place of business on LiveVox software ("Outbound") for the purpose of using real time payment methods (i.e. Speedpay) and other loss mitigation alternatives to resolve delinquency and/or a loss mitigation status call.
- Statement inquiries and requests
- Phone payments and inquiries
- Extensions
- Due date changes
- Bankruptcy/foreclosure
- Account credit history review
- Complaint handling
- Collections
- Account cure and liquidation negotiations (e.g., extension, payment options)
- Payoffs, escrow, document requests, account status, billing inquiries, and web support.
- Respond to customer inquiries regarding their mortgage loans via Servicer’s customer service telephone lines.
- Service customers by answering and listening to their phone calls regarding their mortgage loan, identifying the reason for the phone call and provide the customer with an appropriate response.
- Utilize Servicer-provided scripted materials to provide solutions to customers.
- Follow-ups with customers with escalated issues or requesting a call back
- Escalate matters to appropriate members of the team as needed.
- Follow the procedures, related materials, and other instructions to accept calls from mortgage servicing customers and manage these calls through completion
QUALIFICATIONS:
- Bilingual in Spanish and English.
- At least 1+ years customer service experience.
- Experience in working with people on different levels
- Strong communication skills, verbal and written
- Ability to navigate multiple applications simultaneously
- Excellent mortgage skills and knowledge are an asset
- Strong time management skills
- Candidates should be open to flexible scheduling options, including occasional Saturday assignments, and the ability to adapt/change as needed.
- Experience with Mortgage Servicing Platform (MSP) as an asset
ADDITIONAL INFORMATION
Department Hours of Operation:
Monday- Friday 7am - 8pm CST
Saturday 7am-4pm CST
Sunday- Closed
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Customer Support Job Roles in Oklahoma
See all 1,123+ Customer Support Jobs in Oklahoma
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Search Customer Support Jobs in OklahomaCustomer Support Jobs in Oklahoma: Frequently Asked Questions
Which companies in Oklahoma sponsor visas for customer support roles?
Energy sector companies including Devon Energy and ONEOK, along with healthcare organizations like SSM Health and St. Francis Health System, have sponsored work visas for customer-facing roles in Oklahoma. Large employers in financial services and telecommunications operating in Oklahoma City and Tulsa also appear in Department of Labor sponsorship records for customer support positions.
Which visa types are most common for customer support jobs in Oklahoma?
The H-1B visa is the most frequently used visa for customer support roles that qualify as specialty occupations, typically requiring a bachelor's degree in a relevant field such as business, communications, or information technology. Some multinational employers use the L-1 visa to transfer existing employees into Oklahoma-based support roles. TN visas are available for qualifying Canadian and Mexican nationals in eligible occupational categories.
Which cities in Oklahoma have the most customer support visa sponsorship jobs?
Oklahoma City concentrates the most sponsorship activity, driven by corporate headquarters in energy, healthcare, and financial services. Tulsa is the second major hub, with a strong presence of industrial, manufacturing, and telecommunications companies that maintain customer support operations. Smaller markets like Norman and Broken Arrow occasionally have openings tied to university-affiliated employers or regional corporate offices.
How to find customer support visa sponsorship jobs in Oklahoma?
Migrate Mate is built specifically for international candidates seeking visa-sponsored roles and filters jobs by both location and role type, making it straightforward to browse customer support openings in Oklahoma. Because sponsorship willingness varies significantly by employer, using a platform like Migrate Mate that surfaces employers with active sponsorship records saves considerable time compared to manually researching individual companies.
Are there state-specific factors to consider for customer support sponsorship in Oklahoma?
Oklahoma's economy is heavily tied to energy, healthcare, and aerospace, so customer support roles in those sectors tend to have the strongest sponsorship infrastructure. The University of Oklahoma and Oklahoma State University generate international student pipelines that some regional employers tap for OPT and H-1B sponsorship. Prevailing wage requirements apply statewide, and employers must meet Department of Labor wage standards for the specific metropolitan area where the role is based.
What is the prevailing wage for sponsored customer support jobs in Oklahoma?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.