Customer Support Visa Sponsorship Jobs in Wisconsin
Wisconsin's customer support job market spans Milwaukee's financial services and insurance firms, Madison's growing tech sector, and Green Bay's manufacturing companies. Employers like Fiserv, Northwestern Mutual, and Epic Systems have sponsored international workers for customer-facing roles. With strong demand across multiple industries statewide, customer support positions in Wisconsin represent a realistic path for visa sponsorship candidates.
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Get Access To All JobsCompany Description
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Location: Madison, WI 53718
Duration: 12 months (Possibility to Hire)
Role Summary/Purpose:
- Ensure first class service contract/OTR process execution on customer service contracts; install base data entry and data quality for assigned area.
- Ensure quality and integrity of the customer contracts/orders as they are entered into the system.
- Act as liaison/partner with Service Sales, Field Service and Customers to meet commitments and resolve issues.
Essential Responsibilities:
- Responsible for driving the overall execution of the client customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts.
- This may include field communications and verification along with contract submission pre-work.
- Work within all related systems Siebel, Oracle based (eOM) and Support Central to manage and complete all work.
- Handle all types of work submitted into the department whether multi-vendor or core client product based offerings.
- Maintain Install database accuracy by supporting field team and external customers via phone and email.
- Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
- Effectively manage and prioritize various projects with minimal supervision.
Qualifications
- Associates degree in Business Administration, Finance, Marketing or related discipline and at least 1 year of customer service experience or a High School diploma/GED and 5 or more years of customer service experience.
- High proficiency in MS Office Suite products (Word, Outlook, Excel, Access) to include a minimum 2 years experience working with MS Excel.
- Ability to communicate using local language.
- Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team, takes initiative to make things happen, identifies what needs to be done and does it.
- Ability to interact effectively with all levels of a matrix organization, both internally and with external customers.
- Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations.
- Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations in a high paced environment with changing needs.
- High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others.
Additional Information
To know more about this opportunity, please contact:
Himanshu Prajapat
973-606-3290
himanshu.prajapat(at)collabera.com
Company Description
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Location: Madison, WI 53718
Duration: 12 months (Possibility to Hire)
Role Summary/Purpose:
- Ensure first class service contract/OTR process execution on customer service contracts; install base data entry and data quality for assigned area.
- Ensure quality and integrity of the customer contracts/orders as they are entered into the system.
- Act as liaison/partner with Service Sales, Field Service and Customers to meet commitments and resolve issues.
Essential Responsibilities:
- Responsible for driving the overall execution of the client customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts.
- This may include field communications and verification along with contract submission pre-work.
- Work within all related systems Siebel, Oracle based (eOM) and Support Central to manage and complete all work.
- Handle all types of work submitted into the department whether multi-vendor or core client product based offerings.
- Maintain Install database accuracy by supporting field team and external customers via phone and email.
- Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
- Effectively manage and prioritize various projects with minimal supervision.
Qualifications
- Associates degree in Business Administration, Finance, Marketing or related discipline and at least 1 year of customer service experience or a High School diploma/GED and 5 or more years of customer service experience.
- High proficiency in MS Office Suite products (Word, Outlook, Excel, Access) to include a minimum 2 years experience working with MS Excel.
- Ability to communicate using local language.
- Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team, takes initiative to make things happen, identifies what needs to be done and does it.
- Ability to interact effectively with all levels of a matrix organization, both internally and with external customers.
- Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations.
- Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations in a high paced environment with changing needs.
- High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others.
Additional Information
To know more about this opportunity, please contact:
Himanshu Prajapat
973-606-3290
himanshu.prajapat(at)collabera.com
Customer Support Job Roles in Wisconsin
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Search Customer Support Jobs in WisconsinCustomer Support Jobs in Wisconsin: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Wisconsin?
Several large Wisconsin employers have histories of sponsoring international workers in customer support and related roles. Fiserv in Milwaukee, Epic Systems in Verona, Northwestern Mutual in Milwaukee, and American Family Insurance in Madison are among the larger firms with established HR infrastructure to navigate sponsorship. Smaller regional employers do sponsor, but larger companies with dedicated immigration support tend to process petitions more consistently.
Which visa types are most common for customer support roles in Wisconsin?
The H-1B visa is the most common work visa for customer support roles framed as specialty occupations, typically requiring a bachelor's degree in a relevant field such as communications, business, or information systems. The TN visa is available to Canadian and Mexican nationals in qualifying professional categories. The L-1 visa applies to intracompany transferees moving from a foreign office to a Wisconsin location.
Which cities in Wisconsin have the most customer support sponsorship jobs?
Milwaukee and Madison account for the majority of customer support sponsorship opportunities in Wisconsin. Milwaukee's concentration of financial services, insurance, and fintech firms drives demand, while Madison's tech and healthcare sectors, anchored by companies like Epic Systems, generate consistent openings. Green Bay and Appleton have smaller but active markets tied to manufacturing and retail companies with customer service operations.
How to find customer support visa sponsorship jobs in Wisconsin?
Migrate Mate is designed specifically for international candidates searching for sponsored roles, including customer support positions in Wisconsin. You can filter by state and role type to surface employers actively open to sponsorship. Because customer support sponsorship eligibility often depends on how a role is classified, reviewing full job descriptions on Migrate Mate helps you identify positions structured to qualify for H-1B or other work visa categories.
Are there state-specific considerations for customer support visa sponsorship in Wisconsin?
Wisconsin does not have state-level visa programs, so federal rules govern all sponsorship. For H-1B petitions, employers must file a Labor Condition Application confirming the offered wage meets the prevailing wage for the specific occupation and geographic area. Milwaukee and Madison have distinct prevailing wage determinations from smaller Wisconsin metros, which affects how employers structure offers for sponsored customer support roles.
What is the prevailing wage for sponsored customer support jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.