Customer Support Visa Sponsorship Jobs in Vermont
Vermont's customer support job market centers on Burlington and South Burlington, where technology firms, financial services companies, and healthcare organizations like UVM Health Network maintain support operations. Employers including GlobalFoundries and smaller SaaS companies have sponsored work visas for qualified candidates. Competition is lower than in major metros, making Vermont a realistic target.
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Get Access To All JobsINTRODUCTION
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
SUMMARY
As a Call Center Lead at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions. Here are the details on this position.
YOUR ROLE IN OUR MISSION
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Minimum of 2–3 years of experience in a call center or customer support environment, with at least 1 year in a lead, senior rep, or supervisory role.
-
Demonstrated experience meeting performance metrics, such as AHT, QA scores, attendance, productivity, or service-level targets.
-
Strong working knowledge of call center systems and tools, including CRM platforms, call monitoring systems, and ticketing or case management tools.
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Ability to support and coach staff through performance challenges, including corrective action, skill-building, and process reinforcement.
-
High school diploma or equivalent required (associate or bachelor’s degree preferred, particularly in business, healthcare, or a related field).
WHAT WE'RE LOOKING FOR
-
Leadership & Coaching – Ability to motivate, guide, and develop team members through regular feedback, coaching sessions, and performance monitoring.
-
Communication Skills – Clear, professional written and verbal communication with staff, leadership, and internal partners.
-
Problem-Solving & Decision-Making – Ability to quickly assess issues, resolve escalated calls, and support reps with complex customer concerns.
-
Time Management & Organization – Effectively balances coaching, administrative tasks, queue coverage, and metric tracking.
-
Accountability & Reliability – Models professionalism, strong attendance, policy adherence, and ownership of team results.
WHAT YOU SHOULD EXPECT IN THIS ROLE
8:00-4:30 Monday through Friday
COMPENSATION
- The pay range for this position is $41,900.00 - $59,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.
LOCATION
Location: Williston, VT, US, 05495-2086
EEO STATEMENT
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
INTRODUCTION
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
SUMMARY
As a Call Center Lead at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions. Here are the details on this position.
YOUR ROLE IN OUR MISSION
-
Minimum of 2–3 years of experience in a call center or customer support environment, with at least 1 year in a lead, senior rep, or supervisory role.
-
Demonstrated experience meeting performance metrics, such as AHT, QA scores, attendance, productivity, or service-level targets.
-
Strong working knowledge of call center systems and tools, including CRM platforms, call monitoring systems, and ticketing or case management tools.
-
Ability to support and coach staff through performance challenges, including corrective action, skill-building, and process reinforcement.
-
High school diploma or equivalent required (associate or bachelor’s degree preferred, particularly in business, healthcare, or a related field).
WHAT WE'RE LOOKING FOR
-
Leadership & Coaching – Ability to motivate, guide, and develop team members through regular feedback, coaching sessions, and performance monitoring.
-
Communication Skills – Clear, professional written and verbal communication with staff, leadership, and internal partners.
-
Problem-Solving & Decision-Making – Ability to quickly assess issues, resolve escalated calls, and support reps with complex customer concerns.
-
Time Management & Organization – Effectively balances coaching, administrative tasks, queue coverage, and metric tracking.
-
Accountability & Reliability – Models professionalism, strong attendance, policy adherence, and ownership of team results.
WHAT YOU SHOULD EXPECT IN THIS ROLE
8:00-4:30 Monday through Friday
COMPENSATION
- The pay range for this position is $41,900.00 - $59,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.
LOCATION
Location: Williston, VT, US, 05495-2086
EEO STATEMENT
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Customer Support Job Roles in Vermont
See all 251+ Customer Support Jobs in Vermont
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Search Customer Support Jobs in VermontCustomer Support Jobs in Vermont: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Vermont?
Technology and financial services employers are the most active sponsors for customer support positions in Vermont. Companies like GlobalFoundries, IBM (which has a presence in Essex Junction), and Burlington-area SaaS firms have filed Labor Condition Applications for support roles. Healthcare organizations affiliated with UVM Health Network also hire in customer-facing capacities, though sponsorship frequency varies by role and team.
Which visa types are most common for customer support roles in Vermont?
The H-1B visa is the most commonly used visa for customer support roles that require a bachelor's degree in a specific field, such as technical support positions tied to computer science or information systems. The TN visa is an option for Canadian and Mexican nationals in qualifying occupational categories. Australian citizens may consider the E-3 visa. Roles without a clear degree-to-job connection can face specialty occupation challenges during USCIS review.
Which cities in Vermont have the most customer support sponsorship jobs?
Burlington and its surrounding communities, including South Burlington and Williston, concentrate the majority of Vermont's customer support sponsorship activity. Essex Junction hosts IBM's semiconductor-related operations, generating some technical support demand. Montpelier, as the state capital, has government-adjacent support roles but fewer private-sector sponsorships. Vermont is a small state overall, so the Burlington metro area represents the clearest starting point for a targeted job search.
How to find customer support visa sponsorship jobs in Vermont?
Migrate Mate is built specifically for international job seekers and filters customer support roles in Vermont by visa sponsorship history, saving significant research time. Because Vermont's job market is smaller than major tech hubs, filtering by sponsorship-willing employers is especially important. On Migrate Mate, you can narrow by location and role type to surface Vermont-based customer support openings from companies that have previously filed work visa petitions.
Are there any Vermont-specific considerations for customer support visa sponsorship?
Vermont's smaller employer base means fewer companies have established immigration infrastructure compared to states like California or Texas, so sponsorship decisions are often made case by case. The University of Vermont produces graduates in business and computer science who sometimes stay in the state, creating a local talent pipeline. For H-1B purposes, the Department of Labor's prevailing wage determination applies to Vermont's specific metro and non-metro wage areas, which differ from national averages.
What is the prevailing wage for sponsored customer support jobs in Vermont?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.