Customer Support Visa Sponsorship Jobs in Vermont
Vermont's customer support job market centers on Burlington and South Burlington, where technology firms, financial services companies, and healthcare organizations like UVM Health Network maintain support operations. Employers including GlobalFoundries and smaller SaaS companies have sponsored work visas for qualified candidates. Competition is lower than in major metros, making Vermont a realistic target.
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The Vermont Department of Labor is looking for an experienced customer service representative to join the Unemployment Insurance team.
The Unemployment Insurance Customer Service Representative II provides specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting initial and subsequent assessment of individual needs; persuading claimants to accept referrals to Career Resource Centers for reemployment services; investigation and resolution of eligibility issues and applies adjustments to individual cases as needed. Employees in this class may train new staff and may be assigned independent projects in special program claims work including, but not limited to unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act and disaster unemployment assistance. Customer Service Representatives must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact.
Please note, this position is on-site, Monday through Friday with occasional overtime. There are no hybrid or remote working arrangements available for this position.
Who May Apply
This position, UC Customer Service Representative II (Job Requisition #55374), is open to all State employees and external applicants.
Please Note: This position is being recruited at multiple levels. If you would like to be considered for more than one level, you MUST apply to the specific Job Requisition.
- Level I: Job Requisition #55402
- Level II: Job Requisition #55374
If you would like more information about this position, please contact Michael.Posternak@vermont.gov
Resumes will not be accepted via e-mail. You must apply online to be considered.
Environmental Factors
Incumbents must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact. Incumbents may encounter clients who are uncooperative or who may be hostile during interviews for which considerable human relations skills are required. Workload volume will be extremely high on occasion.
Minimum Qualifications
Three (3) years or more of direct customer service experience, program administration support, interpreting and applying rules and guidelines, or records management INCLUDING experience in data entry or computer technology.
OR
One (1) year as a UC Customer Service Representative I.
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.
Overview
The Vermont Department of Labor is looking for an experienced customer service representative to join the Unemployment Insurance team.
The Unemployment Insurance Customer Service Representative II provides specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting initial and subsequent assessment of individual needs; persuading claimants to accept referrals to Career Resource Centers for reemployment services; investigation and resolution of eligibility issues and applies adjustments to individual cases as needed. Employees in this class may train new staff and may be assigned independent projects in special program claims work including, but not limited to unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act and disaster unemployment assistance. Customer Service Representatives must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact.
Please note, this position is on-site, Monday through Friday with occasional overtime. There are no hybrid or remote working arrangements available for this position.
Who May Apply
This position, UC Customer Service Representative II (Job Requisition #55374), is open to all State employees and external applicants.
Please Note: This position is being recruited at multiple levels. If you would like to be considered for more than one level, you MUST apply to the specific Job Requisition.
- Level I: Job Requisition #55402
- Level II: Job Requisition #55374
If you would like more information about this position, please contact Michael.Posternak@vermont.gov
Resumes will not be accepted via e-mail. You must apply online to be considered.
Environmental Factors
Incumbents must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact. Incumbents may encounter clients who are uncooperative or who may be hostile during interviews for which considerable human relations skills are required. Workload volume will be extremely high on occasion.
Minimum Qualifications
Three (3) years or more of direct customer service experience, program administration support, interpreting and applying rules and guidelines, or records management INCLUDING experience in data entry or computer technology.
OR
One (1) year as a UC Customer Service Representative I.
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.
Customer Support Job Roles in Vermont
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Search Customer Support Jobs in VermontCustomer Support Jobs in Vermont: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Vermont?
Technology and financial services employers are the most active sponsors for customer support positions in Vermont. Companies like GlobalFoundries, IBM (which has a presence in Essex Junction), and Burlington-area SaaS firms have filed Labor Condition Applications for support roles. Healthcare organizations affiliated with UVM Health Network also hire in customer-facing capacities, though sponsorship frequency varies by role and team.
Which visa types are most common for customer support roles in Vermont?
The H-1B visa is the most commonly used visa for customer support roles that require a bachelor's degree in a specific field, such as technical support positions tied to computer science or information systems. The TN visa is an option for Canadian and Mexican nationals in qualifying occupational categories. Australian citizens may consider the E-3 visa. Roles without a clear degree-to-job connection can face specialty occupation challenges during USCIS review.
Which cities in Vermont have the most customer support sponsorship jobs?
Burlington and its surrounding communities, including South Burlington and Williston, concentrate the majority of Vermont's customer support sponsorship activity. Essex Junction hosts IBM's semiconductor-related operations, generating some technical support demand. Montpelier, as the state capital, has government-adjacent support roles but fewer private-sector sponsorships. Vermont is a small state overall, so the Burlington metro area represents the clearest starting point for a targeted job search.
How to find customer support visa sponsorship jobs in Vermont?
Migrate Mate is built specifically for international job seekers and filters customer support roles in Vermont by visa sponsorship history, saving significant research time. Because Vermont's job market is smaller than major tech hubs, filtering by sponsorship-willing employers is especially important. On Migrate Mate, you can narrow by location and role type to surface Vermont-based customer support openings from companies that have previously filed work visa petitions.
Are there any Vermont-specific considerations for customer support visa sponsorship?
Vermont's smaller employer base means fewer companies have established immigration infrastructure compared to states like California or Texas, so sponsorship decisions are often made case by case. The University of Vermont produces graduates in business and computer science who sometimes stay in the state, creating a local talent pipeline. For H-1B purposes, the Department of Labor's prevailing wage determination applies to Vermont's specific metro and non-metro wage areas, which differ from national averages.
What is the prevailing wage for sponsored customer support jobs in Vermont?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.