Customer Support Visa Sponsorship Jobs in Indiana
Indiana's customer support job market spans major employers like Salesforce, Eli Lilly, and Cummins, with hiring concentrated in Indianapolis, Fort Wayne, and Bloomington. Companies in tech, healthcare, and manufacturing regularly sponsor H-1B visa and TN visas for qualified international candidates. Roles range from technical support specialists to enterprise customer success positions.
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Get Access To All JobsSCHEDULE: Full Time
JOB TYPE: Hybrid
SALARY TYPE: Hourly
REQ #: 2645
ABOUT THE ROLE
Uber Freight is looking for a Customer Support Specialist to support daily transportation and logistics operations for a major manufacturing customer in Southern Indiana. This is a fast-paced, customer-facing role that will be primarily onsite at the customer location, working directly with manufacturing plants, carriers, and internal logistics teams to keep shipments moving on time.
This position offers a flexible hybrid work model, allowing team members to work both onsite and remotely based on customer and business needs. Team members typically work a mix of onsite and work-from-home days each week, providing flexibility while still maintaining close partnership with the customer and operations teams.
In this role, you'll manage shipment execution, track and trace freight, coordinate transportation activities, respond to customer requests, and help solve real-time logistics challenges throughout the day. If you enjoy a high-energy operations environment, multitasking, and working closely with customers and teams to drive results, this could be a great fit.
SCHEDULE: Monday–Friday, 9:00 AM–6:00 PM
POSITION TYPE: Full-time hourly position
WORK MODEL: Flexible hybrid schedule with a combination of onsite and remote work based on customer demand and operational needs
- Manage high-volume daily logistics execution activities in a fast-paced operational environment
- Coordinate and execute shipments using Transportation Management Systems (TMS)
- Perform track-and-trace activities to ensure shipment visibility and on-time performance
- Support manufacturing plant operations by proactively managing transportation needs and resolving shipment issues quickly
- Handle a high volume of email communication with customers, carriers, and internal teams
- Assist with shipment planning, expediting, and transportation coordination
- Serve as a key point of contact for customers and carriers, maintaining professional, responsive, and solution-oriented communication
- Proactively identify and resolve shipment delays, service failures, and operational challenges
- Coordinate shipment appointments utilizing external websites and communication tools
- Update shipment milestones and load statuses throughout the transportation lifecycle
- Support onboarding and setup of new receivers, vendors, suppliers, and system users
- Maintain strong customer and carrier relationships while ensuring service expectations are exceeded
- Assist with detention tracking and accessorial communication
- Develop a strong understanding of customer operations, workflows, and supply chain needs
BASIC QUALIFICATIONS
- High school diploma or GED equivalent
- 2+ years of customer service, transportation, logistics, or supply chain experience
- Basic proficiency with Google Workspace or Microsoft Office
- Strong communication, organization, and multitasking skills
PREFERRED QUALIFICATIONS
- Bachelor's degree in Transportation, Logistics, Supply Chain Management, or related field
- 3+ years of logistics or transportation industry experience
- Experience supporting manufacturing or plant operations environments
- Advanced proficiency with Google Workspace or Microsoft Office Suite
- Ability to thrive in a fast-paced, customer-driven environment with shifting priorities
BENEFITS & COMPENSATION FOR U.S. EMPLOYEES
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
ABOUT UBER FREIGHT
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.
CANDIDATE PRIVACY NOTICE
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
SCHEDULE: Full Time
JOB TYPE: Hybrid
SALARY TYPE: Hourly
REQ #: 2645
ABOUT THE ROLE
Uber Freight is looking for a Customer Support Specialist to support daily transportation and logistics operations for a major manufacturing customer in Southern Indiana. This is a fast-paced, customer-facing role that will be primarily onsite at the customer location, working directly with manufacturing plants, carriers, and internal logistics teams to keep shipments moving on time.
This position offers a flexible hybrid work model, allowing team members to work both onsite and remotely based on customer and business needs. Team members typically work a mix of onsite and work-from-home days each week, providing flexibility while still maintaining close partnership with the customer and operations teams.
In this role, you'll manage shipment execution, track and trace freight, coordinate transportation activities, respond to customer requests, and help solve real-time logistics challenges throughout the day. If you enjoy a high-energy operations environment, multitasking, and working closely with customers and teams to drive results, this could be a great fit.
SCHEDULE: Monday–Friday, 9:00 AM–6:00 PM
POSITION TYPE: Full-time hourly position
WORK MODEL: Flexible hybrid schedule with a combination of onsite and remote work based on customer demand and operational needs
- Manage high-volume daily logistics execution activities in a fast-paced operational environment
- Coordinate and execute shipments using Transportation Management Systems (TMS)
- Perform track-and-trace activities to ensure shipment visibility and on-time performance
- Support manufacturing plant operations by proactively managing transportation needs and resolving shipment issues quickly
- Handle a high volume of email communication with customers, carriers, and internal teams
- Assist with shipment planning, expediting, and transportation coordination
- Serve as a key point of contact for customers and carriers, maintaining professional, responsive, and solution-oriented communication
- Proactively identify and resolve shipment delays, service failures, and operational challenges
- Coordinate shipment appointments utilizing external websites and communication tools
- Update shipment milestones and load statuses throughout the transportation lifecycle
- Support onboarding and setup of new receivers, vendors, suppliers, and system users
- Maintain strong customer and carrier relationships while ensuring service expectations are exceeded
- Assist with detention tracking and accessorial communication
- Develop a strong understanding of customer operations, workflows, and supply chain needs
BASIC QUALIFICATIONS
- High school diploma or GED equivalent
- 2+ years of customer service, transportation, logistics, or supply chain experience
- Basic proficiency with Google Workspace or Microsoft Office
- Strong communication, organization, and multitasking skills
PREFERRED QUALIFICATIONS
- Bachelor's degree in Transportation, Logistics, Supply Chain Management, or related field
- 3+ years of logistics or transportation industry experience
- Experience supporting manufacturing or plant operations environments
- Advanced proficiency with Google Workspace or Microsoft Office Suite
- Ability to thrive in a fast-paced, customer-driven environment with shifting priorities
BENEFITS & COMPENSATION FOR U.S. EMPLOYEES
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
ABOUT UBER FREIGHT
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.
CANDIDATE PRIVACY NOTICE
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Customer Support Job Roles in Indiana
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Search Customer Support Jobs in IndianaCustomer Support Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Indiana?
Indianapolis-based employers including Salesforce, Cummins, Eli Lilly, and Anthem have documented H-1B sponsorship histories for customer-facing and technical support roles. Larger technology and healthcare firms tend to have established immigration processes, making them more likely to sponsor international candidates than smaller regional businesses. Checking a company's prior H-1B filings through the Department of Labor's LCA disclosure data gives a reliable signal of sponsorship history.
Which visa types are most common for customer support roles in Indiana?
H-1B is the most frequently sponsored visa for customer support positions that require a bachelor's degree in a relevant field, such as computer science, communications, or business. TN visas cover Canadian and Mexican nationals in qualifying occupations. Candidates already in the U.S. on F-1 OPT may also work in customer support roles while pursuing employer sponsorship. The role must qualify as a specialty occupation for H-1B eligibility, which can be a consideration for general support positions.
How to find customer support visa sponsorship jobs in Indiana?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find customer support roles in Indiana where employers are actively open to sponsoring international candidates. You can search by job category and state to surface relevant openings at Indiana-based companies in tech, healthcare, and manufacturing. This saves significant time compared to manually researching sponsorship eligibility for each employer.
Which cities in Indiana have the most customer support sponsorship jobs?
Indianapolis is Indiana's primary hub for sponsored customer support roles, home to corporate headquarters and regional offices across tech, healthcare, and financial services. Fort Wayne has a growing manufacturing and logistics sector with support positions tied to companies like Lincoln Financial. Bloomington, anchored by Indiana University, attracts education technology and software firms that occasionally sponsor international hires in customer-facing roles.
Are there any state-specific considerations for customer support visa sponsorship in Indiana?
Indiana does not impose state-level visa sponsorship requirements beyond federal obligations, but employers must still file a Labor Condition Application with the Department of Labor certifying they will pay the prevailing wage for the specific role and location. Indianapolis metro prevailing wages for customer support and technical support roles are set at the county level, so compensation benchmarks can differ from national averages. International candidates with degrees in technology or business tend to have stronger sponsorship prospects than those in general, non-degree-dependent support roles.
What is the prevailing wage for sponsored customer support jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.