Customer Support Visa Sponsorship Jobs in Florida
Florida's customer support job market spans major employers in Miami's financial and tech sectors, Orlando's tourism and hospitality industry, and Tampa's growing healthcare and fintech hubs. Companies like Chewy, Worldpay, and Carnival Corporation have hired internationally for customer-facing roles, making Florida one of the more active states for customer support visa sponsorship.
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Get Access To All JobsAbout MAKE
At MAKE, we believe creators deserve a banking solution that gets them. One that's fast, intuitive, and built to help them grow. We're building the world's first financial platform tailored to content creators — making it easier to earn, spend, and save money across borders.
MAKE was founded with a specific purpose in mind to address the underserved needs of the Creator Economy often overlooked by traditional banking while bringing forward technology, banking, and global solutions for our Creator Economy Clients.
About the role:
This role requires relocation to The Valley, Anguilla. We provide a relocation package with comprehensive benefits.
We are hiring a Customer Support Manager to lead and scale MAKE's support function as we grow our creator community. This role will be responsible for managing day-to-day support operations, building processes, and ensuring a high-quality, compliant customer experience.
Given our regulated environment, candidates with prior banking, financial services, or licensed FinTech experience will be prioritized. This role will work closely with Compliance, Operations, and Product teams, and may initially report into senior leadership to help establish strong operational foundations.
Key Responsibilities:
- Lead and manage a team of Customer Support Associates, including hiring, onboarding, and performance management
- Oversee daily support operations across email, chat, and ticketing systems
- Ensure timely, accurate, and compliant resolution of customer inquiries
- Act as the primary escalation point for complex, high-risk, or compliance-sensitive cases
- Collaborate closely with Compliance on AML/KYC/KYB processes and escalations
- Design and implement scalable support processes, workflows, and SLAs
- Monitor support metrics (e.g., response times, CSAT, resolution rates) and drive continuous improvement
- Own and improve internal documentation, knowledge base, and support playbooks
- Partner with Product and Operations teams to surface customer insights and improve user experience
- Support audits and ensure adherence to regulatory and internal policy requirements
Qualifications
4–7 years of experience in Customer Support or Operations, with at least 1–2 years in a leadership role
Prior experience in a bank, fintech, or regulated financial institution strongly preferred
Strong understanding of customer support operations and performance management
Experience handling escalations and working with compliance-sensitive processes
Excellent communication, leadership, and problem-solving skills
Customer-first mindset with strong attention to detail and operational rigor
Ability to build processes in a fast-paced, startup environment
Fluency in English (additional languages a plus)
Nice to have Qualifications:
- Experience supporting payments, cards, or financial products
- Familiarity with AML, KYC, onboarding, or account verification processes
- Experience with CRM or ticketing tools (e.g. Zendesk, Intercom)
- Experience building or scaling support teams from early stages
- Interest in fintech, creators, or digital platforms
What's in it for You:
- Competitive Salary: Attractive compensation and relocation package commensurate with experience and skills.
- Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.
- Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.
- Collaborative and Supportive Team: Working with team members that understands the importance of the work you'll be doing.
About MAKE
At MAKE, we believe creators deserve a banking solution that gets them. One that's fast, intuitive, and built to help them grow. We're building the world's first financial platform tailored to content creators — making it easier to earn, spend, and save money across borders.
MAKE was founded with a specific purpose in mind to address the underserved needs of the Creator Economy often overlooked by traditional banking while bringing forward technology, banking, and global solutions for our Creator Economy Clients.
About the role:
This role requires relocation to The Valley, Anguilla. We provide a relocation package with comprehensive benefits.
We are hiring a Customer Support Manager to lead and scale MAKE's support function as we grow our creator community. This role will be responsible for managing day-to-day support operations, building processes, and ensuring a high-quality, compliant customer experience.
Given our regulated environment, candidates with prior banking, financial services, or licensed FinTech experience will be prioritized. This role will work closely with Compliance, Operations, and Product teams, and may initially report into senior leadership to help establish strong operational foundations.
Key Responsibilities:
- Lead and manage a team of Customer Support Associates, including hiring, onboarding, and performance management
- Oversee daily support operations across email, chat, and ticketing systems
- Ensure timely, accurate, and compliant resolution of customer inquiries
- Act as the primary escalation point for complex, high-risk, or compliance-sensitive cases
- Collaborate closely with Compliance on AML/KYC/KYB processes and escalations
- Design and implement scalable support processes, workflows, and SLAs
- Monitor support metrics (e.g., response times, CSAT, resolution rates) and drive continuous improvement
- Own and improve internal documentation, knowledge base, and support playbooks
- Partner with Product and Operations teams to surface customer insights and improve user experience
- Support audits and ensure adherence to regulatory and internal policy requirements
Qualifications
4–7 years of experience in Customer Support or Operations, with at least 1–2 years in a leadership role
Prior experience in a bank, fintech, or regulated financial institution strongly preferred
Strong understanding of customer support operations and performance management
Experience handling escalations and working with compliance-sensitive processes
Excellent communication, leadership, and problem-solving skills
Customer-first mindset with strong attention to detail and operational rigor
Ability to build processes in a fast-paced, startup environment
Fluency in English (additional languages a plus)
Nice to have Qualifications:
- Experience supporting payments, cards, or financial products
- Familiarity with AML, KYC, onboarding, or account verification processes
- Experience with CRM or ticketing tools (e.g. Zendesk, Intercom)
- Experience building or scaling support teams from early stages
- Interest in fintech, creators, or digital platforms
What's in it for You:
- Competitive Salary: Attractive compensation and relocation package commensurate with experience and skills.
- Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.
- Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.
- Collaborative and Supportive Team: Working with team members that understands the importance of the work you'll be doing.
Customer Support Job Roles in Florida
See all 539+ Customer Support Jobs in Florida
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Search Customer Support Jobs in FloridaCustomer Support Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Florida?
Florida employers with a history of sponsoring work visas for customer support roles include Chewy (headquartered in Dania Beach), Worldpay, Carnival Corporation, and larger tech and financial services firms based in Miami and Tampa. Hospitality and travel companies concentrated around Orlando also sponsor internationally for customer experience and support operations positions.
Which visa types are most common for customer support roles in Florida?
The H-1B visa is the most common work visa for customer support roles that require a bachelor's degree in a relevant field, such as communications, business, or information systems. Roles framed around technical support, client success management, or enterprise account support are more likely to qualify as specialty occupations. The TN visa is an option for Canadian and Mexican nationals in qualifying professional categories.
Which cities in Florida have the most customer support sponsorship jobs?
Miami leads in customer support sponsorship activity, driven by its concentration of financial services, tech startups, and international business operations. Tampa has grown significantly due to fintech and healthcare companies establishing support centers there. Orlando sees demand from tourism, hospitality, and technology companies, while Jacksonville has a smaller but active market through its logistics and financial services employers.
How to find customer support visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer support roles in Florida without sifting through positions that won't consider international candidates. The platform surfaces employers who have sponsored visas before, which is one of the strongest signals that a company is open to doing it again. Filtering by Florida and customer support on Migrate Mate narrows your search to the most relevant opportunities.
Are there any Florida-specific factors that affect visa sponsorship for customer support jobs?
Florida's large bilingual workforce, particularly in Miami, means Spanish-English customer support roles are common and competitive. Employers in heavily Spanish-speaking markets may prefer candidates with those language skills, which can work in favor of applicants from Latin America holding relevant visas. Florida has no state income tax, which affects prevailing wage comparisons, and the state's strong university system, including University of Florida and UCF, creates domestic competition for entry-level support roles.
What is the prevailing wage for sponsored customer support jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.