Customer Support Visa Sponsorship Jobs in South Dakota
Customer support visa sponsorship jobs in South Dakota are concentrated in Sioux Falls, the state's largest city and home to major financial services and healthcare employers like Citibank, Wells Fargo, and Sanford Health. Rapid City adds a secondary market. Roles range from technical support to client services, with a mix of on-site and remote-eligible positions.
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Spanish and Karen bilingual applicants encouraged to apply for any open positions in which you are qualified.
Reports To: Director of Information Systems
Status: 80 hours per two week pay period
Shift: 8:00am - 4:30pm, Monday - Friday; rotating call on weekends/nights
Job Schedule: Full-time
Weekly Hours: 40
Remote Position: No
Pay: Competitive salary
Benefits:
HRMC offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, sick leave and paid time off. To review your benefit eligibility, visit HRMC Benefits.
Position Purpose:
Support for clinical staff in education, use, and adoption of electronic health record applications and systems. Responsible for planning, teaching, coordinating, and carrying out day to day function of the electronic record, specific reports needed, and dictionary build, and updates as needed. Helps maintain computers and other hardware and software and ensures updates and functionality are working daily. Demonstrates the mission of the hospital is met by demonstrating the Core Values:
Respectful - We value the unique talents, ideas, contributions, and circumstances of each individual.
Engaged - We value being active, positive participants at work and in our communities.
Available - We value providing local access to care for our communities while being present for each other.
Competent - We value knowledge, people-centered, innovative, and technology driven teams.
* Helpful - We value always helping others with kindness and compassion.
Essential Job Functions:
Assist in the direction, supervision, and implementation of new technologies.
- Assure proper end user support for all new technologies.
- Be aware of and implement safety guidelines for internal and external environments for new technologies.
- Follow all documentation requirements including but not limited to any needed implementation documentation and develop quick reference guides for end users.
- Install and perform all needed updates with troubleshooting.
Participate in the development and implementation of program activities for the information technology department to ensure forward thinking and thorough and patient intervention with all current hardware and software end users.
- Responsible for leading and assisting current and new users with troubleshooting.
- Able to communicate technical concepts in a way end users can understand.
- Actively participate in all program tickets as needed or assigned.
- Assist in program areas such as new interfaces, troubleshooting current interfaces, safety, and desktop standardization.
- Able to set up and deploy hardware and software as requested in working condition.
Maintain high standards of health and safety in all activities.
- Follow infection control policies and universal precautions as applicable.
- Practice proper safety techniques in accordance with hospital and departmental policies (included but not limited to any organizational policies for OSHA, MDS, etc.)
- Understand how to enter work orders to keep any hazardous or unsafe conditions from occurring or when they are identified.
- Keep work area clean and free of hazardous obstacles.
- Ensure that the proper forms are filled out and submitted for any disposed information systems equipment.
- Be alert to equipment and facilities to ensure utilization, proper care, and maintenance is adhered to; report repairs needed promptly to director.
Be a role model to team members and others.
- Follow and uphold all safety and security rules and procedures.
- Assist in training and orientation of new team members and students as needed.
- Have a good attitude and be able to communicate effectively with coworkers, families, physicians, and all others and exceed their expectations.
Other Job Duties:
- Participate enthusiastically in activities, planning, and leading as assigned.
- Participate as a member of any committees and teams as assigned (quality team, performance improvement, documentation or other electronic records teams, or interface teams as needed).
- Clean and store all equipment carefully and properly.
- Always maintain professional appearance.
PLEASE USE THE LINK TO APPLY FOR THIS POSITION: https://recruiting.paylocity.com/Recruiting/Jobs/Details/4177283
hc244090
JOIN OUR TEAM!
Spanish and Karen bilingual applicants encouraged to apply for any open positions in which you are qualified.
Reports To: Director of Information Systems
Status: 80 hours per two week pay period
Shift: 8:00am - 4:30pm, Monday - Friday; rotating call on weekends/nights
Job Schedule: Full-time
Weekly Hours: 40
Remote Position: No
Pay: Competitive salary
Benefits:
HRMC offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, sick leave and paid time off. To review your benefit eligibility, visit HRMC Benefits.
Position Purpose:
Support for clinical staff in education, use, and adoption of electronic health record applications and systems. Responsible for planning, teaching, coordinating, and carrying out day to day function of the electronic record, specific reports needed, and dictionary build, and updates as needed. Helps maintain computers and other hardware and software and ensures updates and functionality are working daily. Demonstrates the mission of the hospital is met by demonstrating the Core Values:
Respectful - We value the unique talents, ideas, contributions, and circumstances of each individual.
Engaged - We value being active, positive participants at work and in our communities.
Available - We value providing local access to care for our communities while being present for each other.
Competent - We value knowledge, people-centered, innovative, and technology driven teams.
* Helpful - We value always helping others with kindness and compassion.
Essential Job Functions:
Assist in the direction, supervision, and implementation of new technologies.
- Assure proper end user support for all new technologies.
- Be aware of and implement safety guidelines for internal and external environments for new technologies.
- Follow all documentation requirements including but not limited to any needed implementation documentation and develop quick reference guides for end users.
- Install and perform all needed updates with troubleshooting.
Participate in the development and implementation of program activities for the information technology department to ensure forward thinking and thorough and patient intervention with all current hardware and software end users.
- Responsible for leading and assisting current and new users with troubleshooting.
- Able to communicate technical concepts in a way end users can understand.
- Actively participate in all program tickets as needed or assigned.
- Assist in program areas such as new interfaces, troubleshooting current interfaces, safety, and desktop standardization.
- Able to set up and deploy hardware and software as requested in working condition.
Maintain high standards of health and safety in all activities.
- Follow infection control policies and universal precautions as applicable.
- Practice proper safety techniques in accordance with hospital and departmental policies (included but not limited to any organizational policies for OSHA, MDS, etc.)
- Understand how to enter work orders to keep any hazardous or unsafe conditions from occurring or when they are identified.
- Keep work area clean and free of hazardous obstacles.
- Ensure that the proper forms are filled out and submitted for any disposed information systems equipment.
- Be alert to equipment and facilities to ensure utilization, proper care, and maintenance is adhered to; report repairs needed promptly to director.
Be a role model to team members and others.
- Follow and uphold all safety and security rules and procedures.
- Assist in training and orientation of new team members and students as needed.
- Have a good attitude and be able to communicate effectively with coworkers, families, physicians, and all others and exceed their expectations.
Other Job Duties:
- Participate enthusiastically in activities, planning, and leading as assigned.
- Participate as a member of any committees and teams as assigned (quality team, performance improvement, documentation or other electronic records teams, or interface teams as needed).
- Clean and store all equipment carefully and properly.
- Always maintain professional appearance.
PLEASE USE THE LINK TO APPLY FOR THIS POSITION: https://recruiting.paylocity.com/Recruiting/Jobs/Details/4177283
hc244090
Customer Support Job Roles in South Dakota
See all 321+ Customer Support Jobs in South Dakota
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Search Customer Support Jobs in South DakotaCustomer Support Jobs in South Dakota: Frequently Asked Questions
Which companies sponsor visas for customer support roles in South Dakota?
Sioux Falls-based financial services companies are among the more active sponsors, including Citibank and Wells Fargo, which maintain large operations centers in the city. Sanford Health and Avera Health sponsor for patient-facing support roles. Technology firms and insurance companies headquartered or operating in Sioux Falls also periodically sponsor H-1B visa and other work visas for qualified customer support professionals.
Which visa types are most common for customer support roles in South Dakota?
The H-1B is the most common visa for customer support roles that qualify as specialty occupations, typically requiring a bachelor's degree in a relevant field such as communications, business, or information technology. TN visas are available for Canadian and Mexican nationals in qualifying occupational categories. Customer support roles with a strong technical component, such as software or systems support, tend to have the clearest path to sponsorship.
Which cities in South Dakota have the most customer support sponsorship jobs?
Sioux Falls accounts for the overwhelming majority of customer support sponsorship opportunities in South Dakota. The city's concentration of financial services firms, healthcare networks, and insurance companies creates consistent demand for support staff. Rapid City is a secondary market with some employer presence in healthcare and government contracting. Most other South Dakota cities have limited sponsorship activity in this role category.
How to find customer support visa sponsorship jobs in South Dakota?
Migrate Mate is the most direct way to find customer support visa sponsorship jobs in South Dakota, with listings filtered specifically for roles where employers have demonstrated willingness to sponsor work visas. Because South Dakota's sponsorship market is smaller than coastal states, filtering by role and state on Migrate Mate helps surface the employers actively hiring rather than searching broadly and finding limited results.
Are there any state-specific considerations for customer support visa sponsorship in South Dakota?
South Dakota has no state income tax, which affects net compensation but not visa eligibility. The prevailing wage requirement under H-1B rules still applies and is set based on the Sioux Falls or Rapid City wage area, which tends to be lower than coastal metro benchmarks. Employers must attest on the Labor Condition Application that they will pay at least the prevailing wage for the role and location before a visa petition can be filed.
What is the prevailing wage for sponsored customer support jobs in South Dakota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.