Customer Support Visa Sponsorship Jobs in Puerto Rico
Puerto Rico's customer support sector is anchored by financial services firms, pharmaceutical companies, and tourism-related businesses concentrated in San Juan and Guaynabo. Employers like Popular, Inc. and international BPO operations maintain sizable support teams on the island. As a U.S. territory, Puerto Rico follows federal immigration rules, making standard U.S. work visa sponsorship fully applicable here.
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Get Access To All JobsINTRODUCTION
Provide DX technical support and technical training to indirect sales channels (Distributors, DNA Mechanical Contractors & Installers). Is also responsible for managing all programs and activities in the Daikin Tech Academies (DTA) within the assigned territory to guarantee the correct functionality of the equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide technical training for Distributors, Installers and DNA Mechanical Contractors partners within an assigned region, assessing skill level of technicians, recommending and implementing training plans and evaluating training effectiveness.
- Participate in product launch commercial activities to explain product technical capabilities and answer technical questions.
- Assist commercial areas in the installation of functional equipment displays.
- Ensure Daikin Tech Academy correct equipment installation, maintenance and functionality to guarantee an uptime of 90% through the fiscal year.
- Assist in the coordination and provide technical training to indirect channels in the DTA.
- Keep records of all partners trained in the DTA.
- Work with local HSE Specialist to guarantee that the DTA follow the Daikin Safety Policies.
- Prepares training materials according to regional training area guidelines.
- Ensures that training surveys, assistance and pictures of training updated in shared file are maintained appropriately.
- Primary point-of-contact for technical response for indirect DX channels within the assigned region.
- Provide guidance (remotely or on-field) in the installation, commissioning and troubleshooting to external Daikin partners for DX equipment within the assigned region.
- Train indirect channels in the use of the technical support escalation procedures.
- Follow up all technical support cases until proper resolution.
- Supervise external VRV installation and guarantee the compliance of installation protocols.
- Responsible for making sure that the VRV partners submit the installation reports in compliance with the Daikin process.
- Promptly escalate complex issue to the Regional 2nd Level Support and follow up for a prompt resolution.
- Guarantee that Daikin VRV partners have the correct certifications previously to new equipment installation.
- Work in any other duties as assigned.
MINIMUM QUALIFICATIONS
Minimum Education Requirements
Education Level: 3 - 5 Years / HVAC Associate Degree or Engineering Bachelor Degree or equivalent.
Minimum Experience
The candidate requires a minimum of 5 years’ experience in a technical support & trainer position for DX equipment. Willing to travel at least 50% of the time depending on territory.
Years of Experience
+5 Related experience technical support and technical training.
Required Knowledge, Skills, and Abilities
- Attention to detail
- HVAC technical skills
- Excellent communication skills (verbal & written)
- Excellent presentation skills
- Excellent problem-solving skills
- Excellent ability to provide technical training in theory and hands-on experience
- Excellent troubleshooting skills
- Excellent customer service skills
- Understanding and application of safety standards
PREFERRED QUALIFICATIONS
English as a second language
INTRODUCTION
Provide DX technical support and technical training to indirect sales channels (Distributors, DNA Mechanical Contractors & Installers). Is also responsible for managing all programs and activities in the Daikin Tech Academies (DTA) within the assigned territory to guarantee the correct functionality of the equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide technical training for Distributors, Installers and DNA Mechanical Contractors partners within an assigned region, assessing skill level of technicians, recommending and implementing training plans and evaluating training effectiveness.
- Participate in product launch commercial activities to explain product technical capabilities and answer technical questions.
- Assist commercial areas in the installation of functional equipment displays.
- Ensure Daikin Tech Academy correct equipment installation, maintenance and functionality to guarantee an uptime of 90% through the fiscal year.
- Assist in the coordination and provide technical training to indirect channels in the DTA.
- Keep records of all partners trained in the DTA.
- Work with local HSE Specialist to guarantee that the DTA follow the Daikin Safety Policies.
- Prepares training materials according to regional training area guidelines.
- Ensures that training surveys, assistance and pictures of training updated in shared file are maintained appropriately.
- Primary point-of-contact for technical response for indirect DX channels within the assigned region.
- Provide guidance (remotely or on-field) in the installation, commissioning and troubleshooting to external Daikin partners for DX equipment within the assigned region.
- Train indirect channels in the use of the technical support escalation procedures.
- Follow up all technical support cases until proper resolution.
- Supervise external VRV installation and guarantee the compliance of installation protocols.
- Responsible for making sure that the VRV partners submit the installation reports in compliance with the Daikin process.
- Promptly escalate complex issue to the Regional 2nd Level Support and follow up for a prompt resolution.
- Guarantee that Daikin VRV partners have the correct certifications previously to new equipment installation.
- Work in any other duties as assigned.
MINIMUM QUALIFICATIONS
Minimum Education Requirements
Education Level: 3 - 5 Years / HVAC Associate Degree or Engineering Bachelor Degree or equivalent.
Minimum Experience
The candidate requires a minimum of 5 years’ experience in a technical support & trainer position for DX equipment. Willing to travel at least 50% of the time depending on territory.
Years of Experience
+5 Related experience technical support and technical training.
Required Knowledge, Skills, and Abilities
- Attention to detail
- HVAC technical skills
- Excellent communication skills (verbal & written)
- Excellent presentation skills
- Excellent problem-solving skills
- Excellent ability to provide technical training in theory and hands-on experience
- Excellent troubleshooting skills
- Excellent customer service skills
- Understanding and application of safety standards
PREFERRED QUALIFICATIONS
English as a second language
Customer Support Job Roles in Puerto Rico
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Search Customer Support Jobs in Puerto RicoCustomer Support Jobs in Puerto Rico: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Puerto Rico?
Larger employers with established HR and legal infrastructure are the most consistent sponsors. In Puerto Rico, that includes multinational financial institutions like Popular, Inc. and Santander, pharmaceutical companies with island operations such as AbbVie and Johnson and Johnson, and BPO firms serving Caribbean and Latin American markets. Smaller local call centers rarely sponsor visas due to the administrative cost and complexity involved.
Which visa types are most common for customer support roles in Puerto Rico?
The H-1B is the most common work visa for sponsored roles, but customer support positions typically need to qualify as specialty occupations requiring a bachelor's degree in a specific field, which can be a higher bar for general support roles. Bilingual technical support, IT help desk, or customer success roles tied to specialized software or financial products are more likely to meet that standard than general call center work.
Which cities in Puerto Rico have the most customer support sponsorship jobs?
San Juan accounts for the majority of sponsored customer support roles on the island, particularly in the Hato Rey financial district and surrounding corporate corridors. Guaynabo and Caguas also have notable concentrations, largely due to pharmaceutical and professional services employers based in those municipalities. Remote-capable support roles tied to mainland U.S. operations can sometimes be based anywhere on the island.
How to find customer support visa sponsorship jobs in Puerto Rico?
Migrate Mate is built specifically for international job seekers who need visa sponsorship and lets you filter customer support roles by location, including Puerto Rico. Because the island follows U.S. federal immigration law, sponsored roles here follow the same process as mainland positions. Searching on Migrate Mate surfaces employers who have a demonstrated history of sponsoring work visas, saving you from applying to companies that won't support your visa needs.
Are there any Puerto Rico-specific considerations for customer support sponsorship candidates?
Puerto Rico uses the same federal prevailing wage standards as the mainland U.S., so H-1B sponsors must meet Department of Labor wage requirements based on the San Juan metropolitan area, not a lower regional rate. Bilingual fluency in English and Spanish is often a practical requirement given the local market. Candidates with experience supporting Latin American or Caribbean customers may have an advantage with employers targeting those regions.
What is the prevailing wage for sponsored customer support jobs in Puerto Rico?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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