Customer Support Visa Sponsorship Jobs in Puerto Rico
Puerto Rico's customer support sector is anchored by financial services firms, pharmaceutical companies, and tourism-related businesses concentrated in San Juan and Guaynabo. Employers like Popular, Inc. and international BPO operations maintain sizable support teams on the island. As a U.S. territory, Puerto Rico follows federal immigration rules, making standard U.S. work visa sponsorship fully applicable here.
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Get Access To All JobsAnticipated End Date:
2026-05-23
Position Title:
Manager Associate Customer Care
Job Description:
Manager Associate Customer Care
Location:
This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. When reporting to the office, the location is on Carelon Global Solutions Puerto Rico building located on 654 Ave Munoz Rivera San Juan, Puerto Rico.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Schedule:
This position will work five days per week on 8-hour shifts. Candidate should have availability from Monday through Friday within the operational hours of 8:00 am - 8:00 pm. Additional hours, including weekends or holidays, may be required based on operational needs.
Carelon Global Solutions (CGS), a fully owned subsidiary of Elevance Health, is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.
Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and precise answers to customer queries.
The Manager Associate Customer Care under general guidance and mentoring, provides oversight of a customer service unit.
How you will make an impact:
Primary duties may include, but are not limited to:
- May be responsible for establishing department policies and procedures.
- Audits to monitor efficiency and compliance with policies, prepares specialized reports, may be assigned to special project work consistent with the role and dictated by the needs of the business.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Minimum Requirements:
- Requires BA/BS degree and a minimum of 5 years in a progressively complex customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
- Fully Bilingual (English & Spanish). Must be able to write, read and speak both languages in a proficiency level.
- Experience in a supervisory role in a call center environment is highly preferred.
- Previous experience in the healthcare industry preferred.
Job Level:
Manager
Workshift:
1st Shift (United States of America)
Job Family:
CUS > Service Operations
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.
Anticipated End Date:
2026-05-23
Position Title:
Manager Associate Customer Care
Job Description:
Manager Associate Customer Care
Location:
This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. When reporting to the office, the location is on Carelon Global Solutions Puerto Rico building located on 654 Ave Munoz Rivera San Juan, Puerto Rico.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Schedule:
This position will work five days per week on 8-hour shifts. Candidate should have availability from Monday through Friday within the operational hours of 8:00 am - 8:00 pm. Additional hours, including weekends or holidays, may be required based on operational needs.
Carelon Global Solutions (CGS), a fully owned subsidiary of Elevance Health, is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.
Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and precise answers to customer queries.
The Manager Associate Customer Care under general guidance and mentoring, provides oversight of a customer service unit.
How you will make an impact:
Primary duties may include, but are not limited to:
- May be responsible for establishing department policies and procedures.
- Audits to monitor efficiency and compliance with policies, prepares specialized reports, may be assigned to special project work consistent with the role and dictated by the needs of the business.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Minimum Requirements:
- Requires BA/BS degree and a minimum of 5 years in a progressively complex customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
- Fully Bilingual (English & Spanish). Must be able to write, read and speak both languages in a proficiency level.
- Experience in a supervisory role in a call center environment is highly preferred.
- Previous experience in the healthcare industry preferred.
Job Level:
Manager
Workshift:
1st Shift (United States of America)
Job Family:
CUS > Service Operations
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.
Customer Support Job Roles in Puerto Rico
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Search Customer Support Jobs in Puerto RicoCustomer Support Jobs in Puerto Rico: Frequently Asked Questions
Which companies sponsor visas for customer support roles in Puerto Rico?
Larger employers with established HR and legal infrastructure are the most consistent sponsors. In Puerto Rico, that includes multinational financial institutions like Popular, Inc. and Santander, pharmaceutical companies with island operations such as AbbVie and Johnson and Johnson, and BPO firms serving Caribbean and Latin American markets. Smaller local call centers rarely sponsor visas due to the administrative cost and complexity involved.
Which visa types are most common for customer support roles in Puerto Rico?
The H-1B visa is the most common work visa for sponsored roles, but customer support positions typically need to qualify as specialty occupations requiring a bachelor's degree in a specific field, which can be a higher bar for general support roles. Bilingual technical support, IT help desk, or customer success roles tied to specialized software or financial products are more likely to meet that standard than general call center work.
Which cities in Puerto Rico have the most customer support sponsorship jobs?
San Juan accounts for the majority of sponsored customer support roles on the island, particularly in the Hato Rey financial district and surrounding corporate corridors. Guaynabo and Caguas also have notable concentrations, largely due to pharmaceutical and professional services employers based in those municipalities. Remote-capable support roles tied to mainland U.S. operations can sometimes be based anywhere on the island.
How to find customer support visa sponsorship jobs in Puerto Rico?
Migrate Mate is built specifically for international job seekers who need visa sponsorship and lets you filter customer support roles by location, including Puerto Rico. Because the island follows U.S. federal immigration law, sponsored roles here follow the same process as mainland positions. Searching on Migrate Mate surfaces employers who have a demonstrated history of sponsoring work visas, saving you from applying to companies that won't support your visa needs.
Are there any Puerto Rico-specific considerations for customer support sponsorship candidates?
Puerto Rico uses the same federal prevailing wage standards as the mainland U.S., so H-1B sponsors must meet Department of Labor wage requirements based on the San Juan metropolitan area, not a lower regional rate. Bilingual fluency in English and Spanish is often a practical requirement given the local market. Candidates with experience supporting Latin American or Caribbean customers may have an advantage with employers targeting those regions.
What is the prevailing wage for sponsored customer support jobs in Puerto Rico?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.