Operations Supervisor Visa Sponsorship Jobs in South Carolina

Work Location:

Greenville, South Carolina, United States of America

Hours:

40

Pay Details:

$61,880 - $92,560 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Loan Operations Supervisor II oversees operations of several functions or processes within Loan Operations including managing personnel and daily workflow.

Depth & Scope:

- Supervises operations of multiple functions or processes within operations. Modifies procedures to improve performance of units supervised within framework of established policies
- Works with Group Management to address performance problems, hire staff, train team members, etc
- Often manages a unit or units geographically separated from immediate management through subordinate supervisors
- Ensures SLAs are consistently met
- Generates Insurance Letters, a 2nd review of all insurance letters is completed daily before mailing to the customer
- QC of department work provides a 2nd review and sign off on insurance checklists for all bank placed insurance collections
- Monitors day-to-day activities of the department
- Handles escalated customer issues if customer requests to escalate and reviews information with the customer
- Participates in project teams within team or across the division
- Reviews bank placement daily reports for volume of bank placement for day, and reviews daily coming due reports for volume of agency faxes and calls for the day
- Works to incorporate WOW! Standards within team
- Facilitates meetings; records minutes
- Recommends and implements the achievement of process enhancements
- Applies knowledge of All Loan Operations in achieving efficiency and productivity objectives for the group
- Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
- Seeks to influence others as needed to gain support and sponsorship for departmental initiatives
- Supervises bank conversions as they pertain to managed operational units. This includes, but is not limited to: maintaining the project plan, ensuring tasks are completed within established guidelines, and the migration of all necessary functions
- Develops overall operational plans for assigned areas of operations. Participates in the development of strategic operational plans and leads the implementation of plans
- Develops and maintains an overall operating budget and ensures adherence to budget. May delegate budgetary assignments to subordinate managers
- Facilitates change through positive reinforcement of milestones and successes escalating key issues to more senior management as necessary
- Monitors production volumes, SLAs, staff capacity, staff training needs. Provides recommendations for resource re-allocation, adds to staff as needed (temporary/permanent)
- Completes the performance management process with employees, supporting Employees in their personal and performance development
- Supervises the team by recruiting, training and coaching

Education & Experience:

- High School Diploma
- 1-5 years' experience
- In-depth knowledge of principles and practices related to the operational areas managed is required
- Strong leadership, delegation, coaching, and mentoring skills
- Excellent problem/conflict resolution skills
- Excellent written and verbal communications skills
- In-depth knowledge of relevant banking rules and policies is required
- Ability to balance competing priorities and make sound decisions within, and outside of, established policy is required
- Ability to develop new policies and procedures in response to changes in business environment is required
- Work supervised is generally divided in 4 to 6 functions and total Employees supervised is usually between 35 and 75
- Occasional travel may be necessary

Preferred Qualifications:

- Leadership experience managing 12-15 team members
- Loanserv/ Fidelity experience
- Mortgage and/or Banking and/or Accounting experience

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel – Occasional
- International Travel – Never
- Performing sedentary work – Continuous
- Performing multiple tasks – Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds – Occasional
- Sitting – Continuous
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Lifting/Carrying (over 25 lbs.) – Never
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Never
- Crawling – Never
- Climbing – Never
- Reaching overhead – Never
- Reaching forward – Occasional
- Pushing – Never
- Pulling – Never
- Twisting – Never
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.