Operations Supervisor Visa Sponsorship Jobs in Indiana
Indiana's operations supervisor roles span logistics hubs in Indianapolis, manufacturing corridors in Fort Wayne and Kokomo, and distribution centers tied to major employers like Amazon, Eli Lilly, and Cummins. International candidates with supply chain, manufacturing, or warehouse management experience will find active hiring across the state, with several large employers holding established visa sponsorship programs.
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Get Access To All JobsJob Posting End Date
09-21-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
Supervise a team of Customer Operations Associates in their day-to-day duties that include applying the organization's policies and procedures in response to customer needs. Plan, monitor, evaluate, and supervise work activities to achieve operational requirements and quality standards. Provide assistance to Associates and Management with administrative responsibilities.
Job Description
What you’ll do:
- Monitor individual and team performance to achieve departmental and Company goals including, but not limited to: budgets, operational performance, customer satisfaction, etc.
- Direct the investigation and resolution of customer inquiries and complaints, billing, credit, and other back-office customer related work, complete documentation, and provide feedback and coaching to Customer Operations Associates and management to ensure understanding and consistent application of policies and procedures.
- Direct and coordinate outage restoration activities, including dissemination of accurate outage information, call routing, staffing, and time keeping issues for assigned employees; serve as duty supervisor when required.
- Establish and maintain strong working relationships with operating company personnel, distribution and customer operations, and other AEP business units.
- Assist with the development and training of customer operations employees. Assess, recommend, and assist with the development of training materials for the customer operations center.
- Assist in the development and implementation of policy and procedure improvements and assist in the development of short term and long-term plans, including forecasting and budgeting, as required.
- Administer job performance reviews and recommend the promotion, demotion, selection, discipline, and dismissal of assigned personnel.
- Promote safety and health programs to safeguard employees, the general public, and company property.
What we’re looking for:
- Bachelor's degree is preferred, typically in a business-related field.
Work Experience requirement listed below:
- Minimum of four years' experience in customer service
Other preferences:
Physical demand level is Sedentary.
- Demonstrated leadership ability to effectively supervise and direct the work of assigned personnel and the ability to effectively and professionally deal with co-workers and customers is required
- Good PC skills, ability to use a variety of software and database applications utilized by customer operations. Basic understanding of Microsoft Office Products, such as Word, Excel and PowerPoint.
- Occasional and scheduled overtime is required to meet the needs of the Customer Operations Center
- Supervisor shifts are assigned according to the needs of the center and can include evenings and weekends.
- Travel is possible, but rare.
What you’ll get:
Starting salary from: $74,551-$93,189
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-006
Compensation Range:
$74,551.00 - $93,188.50
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Job Posting End Date
09-21-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
Supervise a team of Customer Operations Associates in their day-to-day duties that include applying the organization's policies and procedures in response to customer needs. Plan, monitor, evaluate, and supervise work activities to achieve operational requirements and quality standards. Provide assistance to Associates and Management with administrative responsibilities.
Job Description
What you’ll do:
- Monitor individual and team performance to achieve departmental and Company goals including, but not limited to: budgets, operational performance, customer satisfaction, etc.
- Direct the investigation and resolution of customer inquiries and complaints, billing, credit, and other back-office customer related work, complete documentation, and provide feedback and coaching to Customer Operations Associates and management to ensure understanding and consistent application of policies and procedures.
- Direct and coordinate outage restoration activities, including dissemination of accurate outage information, call routing, staffing, and time keeping issues for assigned employees; serve as duty supervisor when required.
- Establish and maintain strong working relationships with operating company personnel, distribution and customer operations, and other AEP business units.
- Assist with the development and training of customer operations employees. Assess, recommend, and assist with the development of training materials for the customer operations center.
- Assist in the development and implementation of policy and procedure improvements and assist in the development of short term and long-term plans, including forecasting and budgeting, as required.
- Administer job performance reviews and recommend the promotion, demotion, selection, discipline, and dismissal of assigned personnel.
- Promote safety and health programs to safeguard employees, the general public, and company property.
What we’re looking for:
- Bachelor's degree is preferred, typically in a business-related field.
Work Experience requirement listed below:
- Minimum of four years' experience in customer service
Other preferences:
Physical demand level is Sedentary.
- Demonstrated leadership ability to effectively supervise and direct the work of assigned personnel and the ability to effectively and professionally deal with co-workers and customers is required
- Good PC skills, ability to use a variety of software and database applications utilized by customer operations. Basic understanding of Microsoft Office Products, such as Word, Excel and PowerPoint.
- Occasional and scheduled overtime is required to meet the needs of the Customer Operations Center
- Supervisor shifts are assigned according to the needs of the center and can include evenings and weekends.
- Travel is possible, but rare.
What you’ll get:
Starting salary from: $74,551-$93,189
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-006
Compensation Range:
$74,551.00 - $93,188.50
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Operations Supervisor Job Roles in Indiana
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Search Operations Supervisor Jobs in IndianaOperations Supervisor Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for operations supervisors in Indiana?
Large employers with documented H-1B visa sponsorship activity in Indiana include Cummins, Eli Lilly, Amazon, Subaru of Indiana Automotive, and Salesforce. Manufacturing and logistics companies tend to be the most active sponsors for operations supervisor roles, particularly those with global operations and existing international workforce programs. Sponsorship availability varies by facility and hiring cycle, so checking employer-specific LCA filings on the DOL disclosure database gives the most accurate picture.
Which visa types are most common for operations supervisor roles in Indiana?
The H-1B is the most common visa for operations supervisors in Indiana, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field, such as industrial engineering, supply chain management, or business operations. The L-1A intracompany transferee visa is another path for candidates moving from a foreign affiliate of an Indiana-based employer into a supervisory capacity. TN visa status is available to Canadian and Mexican nationals in qualifying management roles.
Which cities in Indiana have the most operations supervisor sponsorship jobs?
Indianapolis is the primary market, concentrating corporate headquarters, distribution centers, and advanced manufacturing facilities that generate the most operations supervisor openings with sponsorship potential. Fort Wayne and Kokomo have strong manufacturing bases, particularly in automotive supply chain, where supervisory roles are common. Columbus is notable for Cummins' global headquarters and associated operations staffing. Terre Haute and Evansville offer smaller but active logistics and manufacturing hiring markets.
How to find operations supervisor visa sponsorship jobs in Indiana?
Migrate Mate filters job listings specifically by visa sponsorship status, making it straightforward to identify operations supervisor roles in Indiana where employers are open to sponsoring international candidates. Rather than sorting through thousands of general postings, Migrate Mate surfaces positions from companies with active sponsorship programs. Focusing your search on Indianapolis, Fort Wayne, and Columbus will surface the highest concentration of relevant openings in manufacturing, logistics, and supply chain operations.
What should international candidates know about operations supervisor roles in Indiana specifically?
Indiana's operations supervisor market is heavily tied to automotive manufacturing, pharmaceutical production, and logistics, which means employers often prioritize candidates with industry-specific experience rather than generalist management backgrounds. Because H-1B specialty occupation approval depends on demonstrating that the role requires a degree in a specific discipline, candidates should ensure their job offer clearly reflects technical oversight responsibilities. Indiana's relatively lower cost of living also means prevailing wage benchmarks set by the DOL can differ significantly from coastal markets, which affects LCA filings.
What is the prevailing wage for sponsored operations supervisor jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.