Advocate Visa Sponsorship Jobs in Texas
Advocate visa sponsorship jobs in Texas are concentrated in Houston, Dallas, and Austin, where large healthcare systems, nonprofits, and legal aid organizations actively hire. Employers including the State Bar of Texas, major hospital networks, and advocacy nonprofits have sponsored international workers. Texas's scale across healthcare, immigration law, and social services creates steady demand for advocates.
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Requisition ID
95317
Department
Group Benefit Solutions
Job Function
Group Benefit Solutions
Location
Dallas, Texas, United States
Role Location Designation
Hybrid - 3 days per week
Location Designation: Hybrid - 3 days per week
Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions.
Work Schedule:
The first 10 weeks of training will take place onsite at 5005 Lyndon B Johnson Freeway Farmers Branch, TX 75244, Monday through Friday. After training, employees will be evaluated. Once they demonstrate proficiency, the role will transition to a hybrid schedule: Remote: Mondays and Fridays, and Onsite: Tuesday, Wednesday & Thursday. Additionally, candidates must have flexibility to work a shift time between 7am-7pm CST daily.
Role Overview:
The Intake Customer Service Advocate will field incoming calls from customers to initiate the accurate setup of Family Medical Leave, Paid Family Leave, Workplace Accommodation, Short-Term Disability and Long-Term Disability claims. Creative problem solving, critical thinking and empathy skills are essential. Professional interaction, active and passive listening skills and the ability to utilize computer-based resources effectively and efficiently to accurately initiate new claims/leaves is crucial for success in the role.
Intake Advocates are measured on:
- Direct feedback from customer via post call surveys, which include:
- The ability of the Advocate to resolve the initial call with a first call resolution
- Their satisfaction with the overall experience while they spoke with the advocate
- The level of knowledge displayed by the advocate to resolve the customer matter
- The polite and courteousness of the advocate
What You’ll Do:
- Answer 35-45 incoming calls while processing a leave or disability claim for the employee
- Enter essential claim data into the appropriate leave system forms to provide a record related to cases and customer interactions
- Establish high quality customer relationships using information resources, active listening, and technical knowledge to respond to customer
- Ability to multitask, gather and input necessary information simultaneously
- Utilizing a comprehensive approach to ensure information provided results in a successful submission of claims
- Focus on specific team metrics, i.e., quality monitoring, security verification, adherence to schedule, production, attendance, and quality processing
- Responding to urgent and non-urgent inquiries within company SLA’s
What you'll Bring:
- High School Diploma or GED required; College degree a plus!
- 1+ years call center and/or customer facing experience required; knowledge of Workers’ Compensation, Disability Claims, or Family Medical Leave processing a plus!
- Bilingual is a plus.
- Knowledge of PC operations and Microsoft systems, as well as a technical aptitude to learn new systems and applications
- Demonstrated success in using critical thinking to provide unique solutions to issues and recognize opportunities for improvement
- Ability to correspond in a clear, concise, and timely manner using appropriate verbal/written channels of communication
It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.
#LI-HYBRID
#LI-AP3
Pay Transparency
Salary range: $42,000-$45,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.
Job Requisition ID: 95317
GBS
Job Description
Requisition ID
95317
Department
Group Benefit Solutions
Job Function
Group Benefit Solutions
Location
Dallas, Texas, United States
Role Location Designation
Hybrid - 3 days per week
Location Designation: Hybrid - 3 days per week
Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions.
Work Schedule:
The first 10 weeks of training will take place onsite at 5005 Lyndon B Johnson Freeway Farmers Branch, TX 75244, Monday through Friday. After training, employees will be evaluated. Once they demonstrate proficiency, the role will transition to a hybrid schedule: Remote: Mondays and Fridays, and Onsite: Tuesday, Wednesday & Thursday. Additionally, candidates must have flexibility to work a shift time between 7am-7pm CST daily.
Role Overview:
The Intake Customer Service Advocate will field incoming calls from customers to initiate the accurate setup of Family Medical Leave, Paid Family Leave, Workplace Accommodation, Short-Term Disability and Long-Term Disability claims. Creative problem solving, critical thinking and empathy skills are essential. Professional interaction, active and passive listening skills and the ability to utilize computer-based resources effectively and efficiently to accurately initiate new claims/leaves is crucial for success in the role.
Intake Advocates are measured on:
- Direct feedback from customer via post call surveys, which include:
- The ability of the Advocate to resolve the initial call with a first call resolution
- Their satisfaction with the overall experience while they spoke with the advocate
- The level of knowledge displayed by the advocate to resolve the customer matter
- The polite and courteousness of the advocate
What You’ll Do:
- Answer 35-45 incoming calls while processing a leave or disability claim for the employee
- Enter essential claim data into the appropriate leave system forms to provide a record related to cases and customer interactions
- Establish high quality customer relationships using information resources, active listening, and technical knowledge to respond to customer
- Ability to multitask, gather and input necessary information simultaneously
- Utilizing a comprehensive approach to ensure information provided results in a successful submission of claims
- Focus on specific team metrics, i.e., quality monitoring, security verification, adherence to schedule, production, attendance, and quality processing
- Responding to urgent and non-urgent inquiries within company SLA’s
What you'll Bring:
- High School Diploma or GED required; College degree a plus!
- 1+ years call center and/or customer facing experience required; knowledge of Workers’ Compensation, Disability Claims, or Family Medical Leave processing a plus!
- Bilingual is a plus.
- Knowledge of PC operations and Microsoft systems, as well as a technical aptitude to learn new systems and applications
- Demonstrated success in using critical thinking to provide unique solutions to issues and recognize opportunities for improvement
- Ability to correspond in a clear, concise, and timely manner using appropriate verbal/written channels of communication
It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.
#LI-HYBRID
#LI-AP3
Pay Transparency
Salary range: $42,000-$45,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.
Job Requisition ID: 95317
GBS
Advocate Job Roles in Texas
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Search Advocate Jobs in TexasAdvocate Jobs in Texas: Frequently Asked Questions
Which visa types realistically apply to advocate roles in Texas?
Advocate roles in Texas typically qualify under the H-1B visa if the position requires a bachelor's degree in a directly related field such as social work, law, or public policy. The J-1 visa exchange visitor category can also apply for research or training placements through a designated sponsor organization. F-1 students may use OPT for post-graduation work. Canadian and Mexican nationals should note that TN visa does not cover advocate roles under USMCA.
Which companies sponsor visas for advocates in Texas?
In Texas, visa sponsorship for advocate roles is most common at large healthcare systems such as Houston Methodist and UT Southwestern, immigration-focused nonprofits like RAICES and the International Rescue Committee's Texas offices, and legal aid organizations including Texas RioGrande Legal Aid. State agencies and university-affiliated research centers also sponsor H-1B petitions for policy and advocacy positions, particularly in Austin and Dallas.
How to find advocate visa sponsorship jobs in Texas?
Migrate Mate lists verified advocate positions in Texas with confirmed visa sponsorship history, searchable by city and role type. Because advocacy spans healthcare, legal aid, and nonprofit sectors in Texas, filtering by employer type helps narrow results quickly. Migrate Mate surfaces employers with active sponsorship records, saving time compared to manually reviewing employer filings across different sectors.
Which Texas cities have the most advocate visa sponsorship jobs?
Houston leads in advocate sponsorship opportunities due to its concentration of large hospital networks, immigration nonprofits, and refugee resettlement agencies. Dallas-Fort Worth follows closely, with legal aid organizations and healthcare advocacy roles. Austin has a growing presence in policy advocacy tied to state government and university systems. San Antonio also hosts notable employer activity through military-connected social service organizations and regional nonprofits.
What state-specific factors should advocates consider when seeking visa sponsorship in Texas?
Texas's size and diversity mean advocate roles span immigration law, healthcare patient advocacy, and nonprofit social services, each with different sponsorship patterns. Employers in border regions near El Paso and Laredo frequently seek advocates with bilingual skills, and some positions are grant-funded, which can affect sponsorship capacity. University pipelines through UT Austin, Texas A&M, and UT Law feed advocacy hiring in both public and private sectors.
What is the prevailing wage for sponsored advocate jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.