Chief Program Officer Visa Sponsorship Jobs in Texas
Chief program officer visa sponsorship jobs in Texas are concentrated in Houston's healthcare and nonprofit sectors, the Dallas-Fort Worth metroplex's large foundations and social services organizations, and Austin's growing policy and tech-adjacent nonprofits. Major employers include large hospital systems, federally funded community organizations, and statewide advocacy groups that regularly hire senior program leadership.
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Get Access To All JobsINTRODUCTION
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
ROLE AND RESPONSIBILITIES
The Global Repair Operations & Reverse Logistics Program Manager serves as the global process owner for all Return Material Authorization (RMA), repair, refurbishment, and product recovery activities. This role is responsible for defining, governing, and continuously improving the end-to-end return and repair ecosystem across customers, contract manufacturers, third-party repair providers, logistics partners, suppliers, quality teams, and engineering organizations.
As a senior subject matter expert, this position provides strategic leadership through influence rather than direct personnel management. The role owns process performance, operational governance, partner management, inventory recovery strategies, and service execution to ensure efficient product support throughout the product lifecycle.
The successful candidate will drive operational excellence across warranty returns, depot repair operations, failure analysis workflows, product recovery programs, and supplier corrective action processes while ensuring compliance, traceability, cost optimization, and customer satisfaction.
Key Responsibilities
Global Process Ownership
- Own and govern the end-to-end RMA process, including customer returns, replacement fulfillment, repair, refurbishment, disposition, supplier returns, and inventory recovery.
- Define process standards, policies, controls, KPIs, and operating procedures for all return and repair activities.
- Drive continuous improvement initiatives to reduce cycle times, improve recovery rates, increase repair yields, and lower operational costs.
- Establish operational governance and performance management frameworks for global return and repair operations.
Repair Operations & Service Partner Management
- Manage global relationships with third-party repair depots, contract manufacturers, logistics providers, and specialized rework partners.
- Own repair partner performance, including service levels, turnaround times, quality metrics, cost management, capacity planning, and contractual obligations.
- Lead quarterly business reviews and operational performance reviews with repair and refurbishment providers.
- Coordinate deployment of new repair capabilities, test infrastructure, certifications, and repair process improvements.
- Drive corrective actions and performance improvement plans when supplier or repair partner performance falls below expectations.
RMA Operations & Product Recovery
- Lead execution of warranty returns, advanced replacements, refurbishment programs, recertification activities, and product recovery initiatives.
- Own customer-facing RMA operations, including request intake and qualification, return authorization, status communications, escalation support, proactive follow-up on pending and aged returns, recovery of outstanding customer assets, return compliance, and continuous improvement of the customer return experience.
- Ensure timely disposition of returned product through repair, return to stock, supplier recovery, scrap, engineering analysis, or field replacement.
- Partner with logistics providers to optimize reverse logistics networks and return material flows.
- Develop scalable processes to support product launches, lifecycle transitions, recalls, product withdrawals, and end-of-life activities.
Failure Analysis & Quality Management
- Coordinate cross-functional failure analysis activities involving Engineering, Quality, Manufacturing, Customer Support, and external service partners.
- Drive root-cause investigations and corrective action execution for field returns and warranty failures.
- Support supplier quality initiatives, corrective action programs, and containment activities.
- Ensure compliance with Quality Management System (QMS) requirements, traceability standards, and regulatory obligations.
- Monitor product reliability trends and provide recommendations to improve field quality performance.
Inventory Planning & Asset Recovery
- Develop forecasts for RMA volumes, repair demand, replacement inventory requirements, and recovery yields.
- Manage repair pipeline inventory, replacement stock, service inventory, and excess recovery opportunities.
- Partner with Supply Chain and Planning teams to ensure material availability supporting repair and replacement requirements.
- Establish strategies to maximize asset recovery while minimizing write-offs and inventory obsolescence.
Supplier & Financial Management
- Manage purchase orders, repair quotations, invoices, component procurement, service contracts, and repair-related budgets.
- Evaluate supplier performance using operational, quality, financial, and service metrics.
- Support sourcing and qualification of new repair, rework, and refurbishment partners.
- Drive cost reduction initiatives through improved recovery, repair optimization, and operational efficiency programs.
Cross-Functional Leadership
- Serve as the central operational interface between Engineering, Warranty Services, Quality, Product Management, Technical Support, Finance, Logistics, Manufacturing Operations, and Supply Chain teams.
- Lead complex cross-functional initiatives involving product recovery, engineering changes, recall activities, refurbishment programs, software upgrades, and field corrective actions.
- Prepare and present operational reviews, performance metrics, business cases, and strategic recommendations to senior leadership.
- Act as the company-wide subject matter expert for RMA, repair, refurbishment, and reverse logistics processes.
BASIC QUALIFICATIONS
- Bachelor's degree in Supply Chain, Engineering, Operations Management, Business, or related field.
- 10+ years of experience in warranty operations, repair services, manufacturing operations, supply chain, quality, or related functions.
- 5+ years of experience managing third-party repair providers, contract manufacturers, refurbishment depots, or service partners.
- Demonstrated expertise in end-to-end RMA process ownership and governance.
- Experience with reverse logistics, failure analysis, product recovery, repair operations, and inventory planning.
- Experience working with Quality Management Systems (QMS), corrective action processes, and supplier management programs.
- Strong analytical, financial, and operational problem-solving skills.
- Proven ability to lead complex cross-functional initiatives without direct authority.
- Excellent executive communication and stakeholder management capabilities.
Stronger preference will be given to candidates in the Dallas-Fort Worth Area.
PREFERRED QUALIFICATIONS
- Experience supporting telecommunications, networking, broadband, electronics, or high-tech hardware products.
- Knowledge of warranty operations, depot repair processes, and field return management.
- Experience working with ERP, PLM, quality, repair tracking, and inventory management systems.
- Background in supplier quality, reliability engineering, or manufacturing operations.
- Lean, Six Sigma, APICS, PMP, or equivalent professional certifications.
COMPENSATION
The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
San Francisco Bay Area:
144,900 - 217,400 USD Annual
Select US Metros and States:
126,000 - 189,000 USD Annual
Other US Locations:
113,400 - 170,100 USD Annual
As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.
About us
PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com.
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once-in-a-generation change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
If you are a person with a disability needing assistance with the application process please:
- Email us at calix.interview@calix.com; or
- Call us at +1 (408) 514-3000.
Calix is a Drug Free Workplace.
INTRODUCTION
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
ROLE AND RESPONSIBILITIES
The Global Repair Operations & Reverse Logistics Program Manager serves as the global process owner for all Return Material Authorization (RMA), repair, refurbishment, and product recovery activities. This role is responsible for defining, governing, and continuously improving the end-to-end return and repair ecosystem across customers, contract manufacturers, third-party repair providers, logistics partners, suppliers, quality teams, and engineering organizations.
As a senior subject matter expert, this position provides strategic leadership through influence rather than direct personnel management. The role owns process performance, operational governance, partner management, inventory recovery strategies, and service execution to ensure efficient product support throughout the product lifecycle.
The successful candidate will drive operational excellence across warranty returns, depot repair operations, failure analysis workflows, product recovery programs, and supplier corrective action processes while ensuring compliance, traceability, cost optimization, and customer satisfaction.
Key Responsibilities
Global Process Ownership
- Own and govern the end-to-end RMA process, including customer returns, replacement fulfillment, repair, refurbishment, disposition, supplier returns, and inventory recovery.
- Define process standards, policies, controls, KPIs, and operating procedures for all return and repair activities.
- Drive continuous improvement initiatives to reduce cycle times, improve recovery rates, increase repair yields, and lower operational costs.
- Establish operational governance and performance management frameworks for global return and repair operations.
Repair Operations & Service Partner Management
- Manage global relationships with third-party repair depots, contract manufacturers, logistics providers, and specialized rework partners.
- Own repair partner performance, including service levels, turnaround times, quality metrics, cost management, capacity planning, and contractual obligations.
- Lead quarterly business reviews and operational performance reviews with repair and refurbishment providers.
- Coordinate deployment of new repair capabilities, test infrastructure, certifications, and repair process improvements.
- Drive corrective actions and performance improvement plans when supplier or repair partner performance falls below expectations.
RMA Operations & Product Recovery
- Lead execution of warranty returns, advanced replacements, refurbishment programs, recertification activities, and product recovery initiatives.
- Own customer-facing RMA operations, including request intake and qualification, return authorization, status communications, escalation support, proactive follow-up on pending and aged returns, recovery of outstanding customer assets, return compliance, and continuous improvement of the customer return experience.
- Ensure timely disposition of returned product through repair, return to stock, supplier recovery, scrap, engineering analysis, or field replacement.
- Partner with logistics providers to optimize reverse logistics networks and return material flows.
- Develop scalable processes to support product launches, lifecycle transitions, recalls, product withdrawals, and end-of-life activities.
Failure Analysis & Quality Management
- Coordinate cross-functional failure analysis activities involving Engineering, Quality, Manufacturing, Customer Support, and external service partners.
- Drive root-cause investigations and corrective action execution for field returns and warranty failures.
- Support supplier quality initiatives, corrective action programs, and containment activities.
- Ensure compliance with Quality Management System (QMS) requirements, traceability standards, and regulatory obligations.
- Monitor product reliability trends and provide recommendations to improve field quality performance.
Inventory Planning & Asset Recovery
- Develop forecasts for RMA volumes, repair demand, replacement inventory requirements, and recovery yields.
- Manage repair pipeline inventory, replacement stock, service inventory, and excess recovery opportunities.
- Partner with Supply Chain and Planning teams to ensure material availability supporting repair and replacement requirements.
- Establish strategies to maximize asset recovery while minimizing write-offs and inventory obsolescence.
Supplier & Financial Management
- Manage purchase orders, repair quotations, invoices, component procurement, service contracts, and repair-related budgets.
- Evaluate supplier performance using operational, quality, financial, and service metrics.
- Support sourcing and qualification of new repair, rework, and refurbishment partners.
- Drive cost reduction initiatives through improved recovery, repair optimization, and operational efficiency programs.
Cross-Functional Leadership
- Serve as the central operational interface between Engineering, Warranty Services, Quality, Product Management, Technical Support, Finance, Logistics, Manufacturing Operations, and Supply Chain teams.
- Lead complex cross-functional initiatives involving product recovery, engineering changes, recall activities, refurbishment programs, software upgrades, and field corrective actions.
- Prepare and present operational reviews, performance metrics, business cases, and strategic recommendations to senior leadership.
- Act as the company-wide subject matter expert for RMA, repair, refurbishment, and reverse logistics processes.
BASIC QUALIFICATIONS
- Bachelor's degree in Supply Chain, Engineering, Operations Management, Business, or related field.
- 10+ years of experience in warranty operations, repair services, manufacturing operations, supply chain, quality, or related functions.
- 5+ years of experience managing third-party repair providers, contract manufacturers, refurbishment depots, or service partners.
- Demonstrated expertise in end-to-end RMA process ownership and governance.
- Experience with reverse logistics, failure analysis, product recovery, repair operations, and inventory planning.
- Experience working with Quality Management Systems (QMS), corrective action processes, and supplier management programs.
- Strong analytical, financial, and operational problem-solving skills.
- Proven ability to lead complex cross-functional initiatives without direct authority.
- Excellent executive communication and stakeholder management capabilities.
Stronger preference will be given to candidates in the Dallas-Fort Worth Area.
PREFERRED QUALIFICATIONS
- Experience supporting telecommunications, networking, broadband, electronics, or high-tech hardware products.
- Knowledge of warranty operations, depot repair processes, and field return management.
- Experience working with ERP, PLM, quality, repair tracking, and inventory management systems.
- Background in supplier quality, reliability engineering, or manufacturing operations.
- Lean, Six Sigma, APICS, PMP, or equivalent professional certifications.
COMPENSATION
The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
San Francisco Bay Area:
144,900 - 217,400 USD Annual
Select US Metros and States:
126,000 - 189,000 USD Annual
Other US Locations:
113,400 - 170,100 USD Annual
As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.
About us
PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com.
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once-in-a-generation change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
If you are a person with a disability needing assistance with the application process please:
- Email us at calix.interview@calix.com; or
- Call us at +1 (408) 514-3000.
Calix is a Drug Free Workplace.
Chief Program Officer Job Roles in Texas
See all Chief Program Officer Jobs in Texas
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Search Chief Program Officer Jobs in TexasChief Program Officer Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for chief program officers in Texas?
Texas employers that have sponsored senior program leadership roles include large hospital systems such as Houston Methodist and UT Health, federally funded nonprofits like United Way chapters across Dallas-Fort Worth and Houston, and statewide advocacy organizations. Universities with research or public health missions, including UT Austin and Texas A&M, also sponsor senior program officers through H-1B visa and EB-2 pathways when the role meets specialty occupation standards.
Which visa types realistically fit chief program officer roles in Texas?
Chief program officer roles typically qualify as specialty occupations requiring a directly related bachelor's degree or higher, making the H-1B the primary pathway. The H-1B1 visa applies to Chilean and Singaporean nationals. EB-2 and EB-3 green card sponsorship is available for qualified candidates with advanced degrees or substantial experience. J-1 visa exchange visitor status may fit for roles at universities or research institutions with designated sponsor programs. TN visa does not cover this role.
How to find chief program officer visa sponsorship jobs in Texas?
Migrate Mate lists chief program officer roles in Texas filtered to employers with verified visa sponsorship history, so you can focus on organizations that have already demonstrated willingness to sponsor. Search by city to narrow results to Houston, Dallas, or Austin. Migrate Mate surfaces sponsoring employers across the nonprofit, healthcare, and public sector industries where most Texas chief program officer opportunities are found.
Which cities in Texas have the most chief program officer sponsorship jobs?
Houston leads in volume, driven by its large nonprofit healthcare systems, federally qualified health centers, and international development organizations tied to its energy sector presence. Dallas-Fort Worth follows closely, with major foundations, social services agencies, and corporate-sponsored community programs. Austin is a growing market, particularly for program officers in education technology, public health policy, and state government-adjacent organizations. San Antonio also has notable activity in military-affiliated nonprofits and health systems.
Are there state-specific factors that affect chief program officer sponsorship in Texas?
Texas has no state income tax, which affects compensation benchmarking that employers use when filing a Labor Condition Application under the prevailing wage standard. The state's large federally funded nonprofit sector, including Head Start grantees and community health centers, regularly sponsors senior program staff. Texas also hosts several large faith-based and international relief organizations headquartered in Houston and Dallas that have established H-1B and green card sponsorship pipelines for executive program roles.
What is the prevailing wage for sponsored chief program officer jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.