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INTRODUCTION

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

WHY YOU'LL LOVE THIS JOB

As part of the Identity Services team, you’ll help deliver secure digital products that support a reliable and profitable airline. You will design, implement, and care for cybersecurity solutions that protect users, systems, operations, and data, by ensuring strong identity controls such as role‑based access, authentication, authorization, and governance.

This role requires attention to detail, strong problem‑solving, and high ethical responsibility. The fast‑paced global airline environment offers opportunities for professional development, continuous growth, and meaningful impact.

As the Senior Manager of Identity Protection products, you will be responsible for the Privileged Access, Secrets Management, Digital Certificates & Encryption platforms, teams, and processes. This includes the human and non‑human identities that are leveraged by American users and systems. Additional information about the skills needed for this position is listed in the Skills, Licenses & Certifications section below.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non‑essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Privileged Access Management: Oversee the tools and processes that control, monitor, and secures access to critical systems and sensitive data by users, accounts, and processes with elevated privileges.
• Secrets Management: Oversee the non‑human identity vaulting and lifecycle management platforms.
• Public Key Infrastructure & Certificate Management: Responsible for management of the public and private PKIs while ensuring certificates are managed throughout their lifecycle.
• Encryption Services: Responsible for designing, implementing, operating, and governing cryptographic technologies while ensuring compliance, key management, scalability, and enterprise‑wide consistency.
• Access Control & Governance: Develop, implement, oversee, and lead strategic access control policies and procedures to ensure privileged access to systems and data is least‑privilege and properly managed.
• Strategic Planning and Governance: Lead the development and implementation of enterprise‑wide strategies for digital certificates, encryption, and PAM, ensuring alignment with organizational goals and regulatory requirements.
• Product and Portfolio Management: Direct the planning, execution, and delivery of critical projects related to identity & access products, ensuring they meet strategic objectives, are completed on time, and within budget.
• Stakeholder Communication and Reporting: Communicate key risks, strategies, and statuses related to identity & access products to executive leadership and prepare detailed performance reports with strategic insights and KPIs.
• Leadership and Development: Provide visionary leadership and mentorship to a team of cybersecurity professionals specializing in identity & access products, fostering a culture of excellence and continuous development through targeted training opportunities.
• Audit and Compliance: Lead and ensure the execution of regular audits of access controls and directory services to ensure compliance with internal policies and external regulations. Address any identified issues or gaps.
• Risk Assessment and Management: Oversee risk assessments related to digital certificates, encryption, and PAM, develop strategic risk mitigation plans, and ensure continuous improvement of security measures.
• Incident Response and Troubleshooting: Oversee and provide strategic direction for the response to and resolution of access‑related security incidents and service requests. Guide the troubleshooting and resolution of issues related to user access and directory services.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training. Prior job experience in cybersecurity management or a related field is required.
• 7+ years of IT career experience in a closely related field
• 5+ years in a people leadership role

PREFERRED QUALIFICATIONS

• Bachelor's degree in Information Security, Computer Science, or a related field; advanced degree preferred
• 7+ years of IT career experience in a closely related field
• Proven track record of developing and implementing successful cybersecurity programs
• Experience managing security audits and assessments
• Experience with regulatory compliance and industry standards (e.g., GDPR, PCI-DSS, ISO 27001)

SKILLS, LICENSES & CERTIFICATIONS

• Relevant certifications including but not limited to CISSP, CISM, CISA, CompTIA Security+, Certified Identity and Access Manager (CIAM), and Microsoft Certified: Identity and Access Administrator Associate
• In‑depth knowledge of IAM principles, technologies, and best practices.
• Understanding of Privileged Access, Secret, and Vaulting tools and technologies.
• Understanding of Public Key Infrastructures, Digital Certificates, and Encryption management, and related secure lifecycle platforms.
• Knowledge of regulatory compliance requirements related to access management (e.g., GDPR, HIPAA, SOX)
• Strong problem‑solving and analytical skills to identify and address access management issues
• Strong verbal and written communication skills to effectively interact with technical and non‑technical stakeholders
• Capability to manage IAM projects and initiatives, with experience working with various stakeholders, including technology teams, business teams, and end users.
• Ability to develop, update, and enforce comprehensive IAM strategies and policies.
• Proficiency in ensuring compliance with IAM standards and conducting risk assessments.
• Strong problem‑solving and analytical skills to identify and address IAM‑related security threats.
• Strong agile management skills to oversee the implementation and maintenance of IAM solutions.

WHAT YOU'LL GET

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

FEEL FREE TO BE YOURSELF AT AMERICAN

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.