Support Associate Visa Sponsorship Jobs in Vermont
Vermont's support associate roles span healthcare systems like UVM Medical Center, technology firms in Burlington, and higher education institutions across the state. Burlington anchors most sponsorship activity, though Montpelier and South Burlington also see demand. Employers in Vermont's growing tech and healthcare sectors have sponsored H-1B visa and TN visas for support associate positions.
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Get Access To All JobsAbout Sirona Medical
At Sirona Medical, we’re building software that enables physicians to work as fast as they can think. Each year in the U.S., billions of patient images are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in. We’re a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS —a unified, AI-powered operating system powering the entire radiology workflows.
How Sirona Solves the Problem
Sirona Is Uniquely Positioned To Transform The Way Radiology Is Practiced. We're Delivering The Organizational Shift That Both Individual Radiologists And Entire Practices Urgently Need
- A unified, intuitive, and platform-agnostic solution
- A streamlined workspace that makes every part of the radiologist’s workflow faster and easier
- The freedom to read from anywhere, for anyone
By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.
About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction.
Your Role
As a Sirona Application Support Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team.
- This is an hourly role working remotely within the United States
- This role has a preferred shift of 3PM to 11:30PM EST Monday through Friday but partakes in multiple shifts, including overnight and weekends, on a rotating basis to meet customer and business needs
Key Responsibilities
- Proactively respond to client issues and maintain active monitoring of client sites
- Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
- Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
- Escalate unresolved issues to the appropriate internal channels for swift resolution
- Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
- Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
- Collaborate with engineering and product development teams to address and resolve software-related issues effectively
- Contribute to knowledge base and runbooks on an ongoing basis
Key Requirements
- Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
- Experience working directly with clinician onboarding on clinical applications
- Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
- PACS administrator or PACS analyst background preferred
- Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
- Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
- Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
- Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
Benefits
- Stock Options
- Flexible Paid Time Off
- Medical, dental, vision insurance
- Life insurance
- Paid Maternity and Paternity Leave
- 401K matching
- Apple equipment
- Sponsorship for conferences, continuing education, etc.
The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
About Sirona Medical
At Sirona Medical, we’re building software that enables physicians to work as fast as they can think. Each year in the U.S., billions of patient images are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in. We’re a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS —a unified, AI-powered operating system powering the entire radiology workflows.
How Sirona Solves the Problem
Sirona Is Uniquely Positioned To Transform The Way Radiology Is Practiced. We're Delivering The Organizational Shift That Both Individual Radiologists And Entire Practices Urgently Need
- A unified, intuitive, and platform-agnostic solution
- A streamlined workspace that makes every part of the radiologist’s workflow faster and easier
- The freedom to read from anywhere, for anyone
By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.
About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction.
Your Role
As a Sirona Application Support Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team.
- This is an hourly role working remotely within the United States
- This role has a preferred shift of 3PM to 11:30PM EST Monday through Friday but partakes in multiple shifts, including overnight and weekends, on a rotating basis to meet customer and business needs
Key Responsibilities
- Proactively respond to client issues and maintain active monitoring of client sites
- Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
- Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
- Escalate unresolved issues to the appropriate internal channels for swift resolution
- Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
- Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
- Collaborate with engineering and product development teams to address and resolve software-related issues effectively
- Contribute to knowledge base and runbooks on an ongoing basis
Key Requirements
- Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
- Experience working directly with clinician onboarding on clinical applications
- Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
- PACS administrator or PACS analyst background preferred
- Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
- Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
- Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
- Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
Benefits
- Stock Options
- Flexible Paid Time Off
- Medical, dental, vision insurance
- Life insurance
- Paid Maternity and Paternity Leave
- 401K matching
- Apple equipment
- Sponsorship for conferences, continuing education, etc.
The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Support Associate Job Roles in Vermont
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Search Support Associate Jobs in VermontSupport Associate Jobs in Vermont: Frequently Asked Questions
Which companies in Vermont sponsor visas for support associate roles?
UVM Medical Center, GlobalFoundries in Essex Junction, and several Burlington-based software and financial services firms have filed sponsorship petitions for support associate positions. Vermont's higher education institutions, including the University of Vermont, also sponsor international workers in support-oriented roles. Sponsorship activity is concentrated among mid-to-large employers with established HR and immigration compliance infrastructure.
Which visa types are most common for support associate jobs in Vermont?
The H-1B is the most frequently used visa for support associate roles that require a relevant bachelor's degree, such as technical support or client success positions tied to a specialty occupation. Canadian and Mexican nationals may qualify for TN status if the role aligns with a USMCA-listed occupation. Australian citizens can explore the E-3 visa. Each category has distinct eligibility requirements, and not all support associate roles qualify.
Which cities in Vermont have the most support associate visa sponsorship jobs?
Burlington accounts for the largest share of support associate sponsorship opportunities in Vermont, driven by its concentration of technology companies, healthcare employers, and financial services firms. Essex Junction sees activity from GlobalFoundries. South Burlington and Winooski, both close to Burlington, also host employers who have historically sponsored international workers in support functions.
How to find support associate visa sponsorship jobs in Vermont?
Migrate Mate filters job listings specifically to support associate roles where employers have indicated visa sponsorship availability, narrowing results to Vermont. This saves significant time compared to manually screening unfiltered postings. Migrate Mate's job board is built for international candidates, so listings are curated for sponsorship relevance rather than showing every open position regardless of immigration support.
Are there any Vermont-specific considerations for support associate visa sponsorship?
Vermont is a smaller state by employer volume, so the pool of companies actively sponsoring support associate visas is narrower than in major metro areas. Employers sponsoring H-1B workers must pay the prevailing wage for the role and location as certified by the Department of Labor, which is determined by the specific occupation and Burlington-area wage data. Candidates often find stronger pipelines through Vermont's university connections, particularly UVM's international student community.
What is the prevailing wage for sponsored support associate jobs in Vermont?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.