Customer Support Representative Visa Sponsorship Jobs in West Virginia
Customer support representative visa sponsorship jobs in West Virginia are found primarily with healthcare systems like WVU Medicine and Charleston Area Medical Center, state government contractors, and contact centers in Charleston and Morgantown. These roles typically require strong communication skills and are filed under H-1B visa or TN visa classifications when the position meets specialty occupation criteria.
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Get Access To All JobsINTRODUCTION
Labcorp is seeking an on-site Customer Service Representative to join our team in Charleston, WV.
Work Schedule: Monday - Friday 8:30am - 5:00pm.
JOB RESPONSIBILITIES
- Act a liaison between Labcorp, the customer base and patients
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Qualify and establish inbound new customers requesting Labcorp's products and services
- Work in multiple databases to research complex issues and questions
- Notify clients of test results in a timely and accurate manner
- Review test forms for accuracy and report any discrepancies
- Participate in activities designed to improve customer satisfaction and business performance
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
MINIMUM QUALIFICATIONS
- High School Diploma or equivalent
- 3 months or more of customer service experience
PREFERRED QUALIFICATIONS
- Associate's degree
- 3 months or more of contact center or call center environment
- 3 months or more of healthcare industry experience, such as a physician's office or a hospital
ADDITIONAL JOB STANDARDS
- Proficient with Microsoft Office programs
- Experience with Salesforce.com and/or Laboratory Information Systems
- Possess a high level of professionalism and a strong customer service orientation
- Ability to work independently and within a team environment
- High level of attention to detail with the ability to prioritize and multitask
- Ability to work in a fast paced production environment and meet established turn-around times
- Strong communication skills; both written and verbal
- Ability to handle the physical requirements of the position
- Flexibility to work overtime or other shifts depending on business needs
At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!
BENEFITS
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
INTRODUCTION
Labcorp is seeking an on-site Customer Service Representative to join our team in Charleston, WV.
Work Schedule: Monday - Friday 8:30am - 5:00pm.
JOB RESPONSIBILITIES
- Act a liaison between Labcorp, the customer base and patients
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Qualify and establish inbound new customers requesting Labcorp's products and services
- Work in multiple databases to research complex issues and questions
- Notify clients of test results in a timely and accurate manner
- Review test forms for accuracy and report any discrepancies
- Participate in activities designed to improve customer satisfaction and business performance
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
MINIMUM QUALIFICATIONS
- High School Diploma or equivalent
- 3 months or more of customer service experience
PREFERRED QUALIFICATIONS
- Associate's degree
- 3 months or more of contact center or call center environment
- 3 months or more of healthcare industry experience, such as a physician's office or a hospital
ADDITIONAL JOB STANDARDS
- Proficient with Microsoft Office programs
- Experience with Salesforce.com and/or Laboratory Information Systems
- Possess a high level of professionalism and a strong customer service orientation
- Ability to work independently and within a team environment
- High level of attention to detail with the ability to prioritize and multitask
- Ability to work in a fast paced production environment and meet established turn-around times
- Strong communication skills; both written and verbal
- Ability to handle the physical requirements of the position
- Flexibility to work overtime or other shifts depending on business needs
At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!
BENEFITS
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Customer Support Representative Job Roles in West Virginia
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Search Customer Support Representative Jobs in West VirginiaCustomer Support Representative Jobs in West Virginia: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in West Virginia?
Healthcare organizations such as WVU Medicine and CAMC Health System are among the more active sponsors in West Virginia, along with federal contractors and utility companies operating in the Charleston metro area. Contact centers affiliated with national firms occasionally sponsor qualified candidates. Sponsorship for customer support roles is less frequent than in technical fields, as employers typically pursue it only when the role meets specialty occupation requirements.
Which visa types are most common for customer support representative roles in West Virginia?
The H-1B is the most common visa category used when a customer support role qualifies as a specialty occupation, typically because it requires a degree in a specific field such as communications, business, or a technical discipline. Canadian and Mexican nationals may qualify under the TN visa for certain business-related roles. The O-1 visa is rarely applicable. Employers assess each position individually before determining which category applies.
Which cities in West Virginia have the most customer support representative sponsorship jobs?
Charleston, as the state capital and largest city, concentrates the most sponsorship activity, particularly through healthcare networks and government contractors headquartered there. Morgantown sees demand driven by West Virginia University and its affiliated health system. Huntington, home to Marshall University and St. Mary's Medical Center, is a secondary market. Rural areas of the state have limited sponsorship opportunities for this role type.
How to find customer support representative visa sponsorship jobs in West Virginia?
Migrate Mate is designed specifically for international job seekers and filters job listings by visa sponsorship availability, including customer support representative roles in West Virginia. Rather than sorting through thousands of general postings, you can search directly for positions where employers have indicated sponsorship willingness. Migrate Mate covers roles across Charleston, Morgantown, and Huntington, making it a practical starting point for your West Virginia job search.
What state-specific factors should international applicants know about customer support representative sponsorship in West Virginia?
West Virginia's economy is concentrated in healthcare, energy, and government contracting, so customer support roles with visa sponsorship tend to cluster within those industries rather than technology or e-commerce. The state has a smaller overall labor market than neighboring Pennsylvania or Ohio, which means fewer total openings. However, lower competition from other international applicants and West Virginia University's international student pipeline can work in a qualified candidate's favor.
What is the prevailing wage for sponsored customer support representative jobs in West Virginia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.