Customer Support Representative Visa Sponsorship Jobs in Florida
Florida's customer support representative roles draw visa sponsorship from major employers across tourism, healthcare, and tech sectors. Cities like Miami, Orlando, and Tampa concentrate the most opportunities, with companies in hospitality, telecom, and financial services regularly filing for work visas to fill bilingual and specialized support positions.
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Acts as the main point of contact for aircraft maintenance for our clients or operators, to handle all operational / technical / administrative problems regarding aircraft during maintenance.
JOB RESPONSIBILITIES
- Responsible, under the direction of the Operations Manager, for proactively resolving customer service issues involving Embraer Executive Jet MRO Service Centers.
- Manage customer aircraft through EEJS MRO center maintenance/repair processes by providing primary (written & verbal) customer, hangar, and maintenance communication; tracking aircraft maintenance status; and generating & presenting cost estimates.
- Communicate aircraft issues with Customer. Identifies solutions and defines ways to provide good customer service.
- Prepare and provide Quotes for customer review and approval.
- Discuss applicable Quotes and Flat Rates with Customer.
- Identify record, analyze and evaluate service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement.
- Work directly with the customer and/or their representative to ensure applicable Customer Bulletins (post-delivery obligation agreements, if applicable), Alert Bulletins, Service Bulletins, Service Newsletters, and Advisory Circulars are complied with where possible prior to the aircraft return to service.
- Brief customer on all aspects of services available from EEJS relative to the maintenance, operation and support of their aircraft.
- Upsells additional work to Customer.
- Review work to be accomplished (Arrival Debrief) with Customer upon arrival of the aircraft.
- Assist the Customer in planning, scheduling and performing all maintenance tasks associated with operation of their Embraer Executive Jet.
- Presents and discusses alternative solutions for maintenance and/or modifications problems.
- Collect COD payment, review payment terms with Customer.
- Coordinate Customer requirements with Operations Manager and / or Production Maintenance Supervisor.
- Obtain approval from Customer to work discrepancies generated from inspections.
- Price codes work packages, reviews labor charges, builds, reviews and deliver Pro-Forma invoice to Customer.
- Review work completed and all inspection findings (RTS Debrief) with Customer prior to departure of the aircraft.
- Makes follow-up call to Customer and update Customer response form (MFA).
- Responsible for Service Center Safety and P3E Actions specific to his function.
- Back-up for the Operations Manager.
- Works closely with areas such as Sales, Operations, Engineering, QC, Materials and Finance to ensure both customer & company requirements are met or exceeded.
- Conduct aircraft, engine and APU logbook inspections when requested.
- Address any technical inquiries from the customer with the proper Embraer designated business unit service. Provide input and inform ahead the related EEJS Field Service Representative and/or Customer Account Manager on issue(s).
- Establish and maintain a professional working relationship with the customers' personnel.
- Work with management to support special contractual requirements and/or customer request.
- Perform other duties as assigned.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- Bachelor's or high school graduate with technical training and knowledge normally achieved through graduation from a university.
- Desirable: A&P license preferred with well-developed technical knowledge of specific types and models of aircraft turbine engines.
Experience:
- Generally, 5-7 years of experience in related aviation sales/customer service experience, acquired in the aviation/aeronautical industry.
Knowledge, Skills & Abilities:
- Must possess strong written and verbal communications skills.
- Aircraft maintenance aspects, client support and service quality techniques.
- Basic accounting skills.
- Read and interpret drawings.
- Embraer products.
- Negotiation techniques.
- Demonstrate above average proficiency in Microsoft Word and Excel as well as learn any corporate or industry software used by the position (Quantum from Component Control, FlightDocs, CAMPs, FlyEmbraer, etc).
Working Conditions / Environment/ Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
Position Summary
Acts as the main point of contact for aircraft maintenance for our clients or operators, to handle all operational / technical / administrative problems regarding aircraft during maintenance.
JOB RESPONSIBILITIES
- Responsible, under the direction of the Operations Manager, for proactively resolving customer service issues involving Embraer Executive Jet MRO Service Centers.
- Manage customer aircraft through EEJS MRO center maintenance/repair processes by providing primary (written & verbal) customer, hangar, and maintenance communication; tracking aircraft maintenance status; and generating & presenting cost estimates.
- Communicate aircraft issues with Customer. Identifies solutions and defines ways to provide good customer service.
- Prepare and provide Quotes for customer review and approval.
- Discuss applicable Quotes and Flat Rates with Customer.
- Identify record, analyze and evaluate service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement.
- Work directly with the customer and/or their representative to ensure applicable Customer Bulletins (post-delivery obligation agreements, if applicable), Alert Bulletins, Service Bulletins, Service Newsletters, and Advisory Circulars are complied with where possible prior to the aircraft return to service.
- Brief customer on all aspects of services available from EEJS relative to the maintenance, operation and support of their aircraft.
- Upsells additional work to Customer.
- Review work to be accomplished (Arrival Debrief) with Customer upon arrival of the aircraft.
- Assist the Customer in planning, scheduling and performing all maintenance tasks associated with operation of their Embraer Executive Jet.
- Presents and discusses alternative solutions for maintenance and/or modifications problems.
- Collect COD payment, review payment terms with Customer.
- Coordinate Customer requirements with Operations Manager and / or Production Maintenance Supervisor.
- Obtain approval from Customer to work discrepancies generated from inspections.
- Price codes work packages, reviews labor charges, builds, reviews and deliver Pro-Forma invoice to Customer.
- Review work completed and all inspection findings (RTS Debrief) with Customer prior to departure of the aircraft.
- Makes follow-up call to Customer and update Customer response form (MFA).
- Responsible for Service Center Safety and P3E Actions specific to his function.
- Back-up for the Operations Manager.
- Works closely with areas such as Sales, Operations, Engineering, QC, Materials and Finance to ensure both customer & company requirements are met or exceeded.
- Conduct aircraft, engine and APU logbook inspections when requested.
- Address any technical inquiries from the customer with the proper Embraer designated business unit service. Provide input and inform ahead the related EEJS Field Service Representative and/or Customer Account Manager on issue(s).
- Establish and maintain a professional working relationship with the customers' personnel.
- Work with management to support special contractual requirements and/or customer request.
- Perform other duties as assigned.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- Bachelor's or high school graduate with technical training and knowledge normally achieved through graduation from a university.
- Desirable: A&P license preferred with well-developed technical knowledge of specific types and models of aircraft turbine engines.
Experience:
- Generally, 5-7 years of experience in related aviation sales/customer service experience, acquired in the aviation/aeronautical industry.
Knowledge, Skills & Abilities:
- Must possess strong written and verbal communications skills.
- Aircraft maintenance aspects, client support and service quality techniques.
- Basic accounting skills.
- Read and interpret drawings.
- Embraer products.
- Negotiation techniques.
- Demonstrate above average proficiency in Microsoft Word and Excel as well as learn any corporate or industry software used by the position (Quantum from Component Control, FlightDocs, CAMPs, FlyEmbraer, etc).
Working Conditions / Environment/ Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
Customer Support Representative Job Roles in Florida
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Search Customer Support Representative Jobs in FloridaCustomer Support Representative Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Florida?
Florida employers that have sponsored work visas for customer support roles include large hospitality groups based in Orlando, healthcare networks in Tampa and Jacksonville, telecommunications companies serving South Florida, and financial services firms in Miami. Multinational corporations with Florida operations, particularly those serving Spanish-speaking markets, tend to file more sponsorship petitions for customer-facing support positions than smaller local businesses.
Which visa types are most common for customer support representative roles in Florida?
The H-1B visa is the most recognized work visa, but customer support representative roles face a challenge: USCIS requires the position to qualify as a specialty occupation requiring a bachelor's degree in a specific field. Roles emphasizing technical support, software platforms, or highly specialized domains are more likely to meet that threshold. The TN visa is an option for Canadian and Mexican nationals in qualifying professional categories, and the L-1 visa applies to employees transferring within multinational companies.
Which cities in Florida have the most customer support representative sponsorship jobs?
Miami leads Florida for customer support sponsorship activity, driven by its concentration of international businesses, Latin American headquarters, and demand for bilingual support staff. Orlando follows closely, with tourism, hospitality, and technology companies actively hiring. Tampa has a growing presence in financial services and healthcare support. Jacksonville also has opportunities, particularly with logistics, insurance, and healthcare employers that maintain large customer operations.
How to find customer support representative visa sponsorship jobs in Florida?
Migrate Mate is the most direct way to search for customer support representative roles in Florida that include visa sponsorship. You can filter specifically by state and role type, making it easier to identify employers actively willing to sponsor rather than sifting through listings where sponsorship is unclear. Given that sponsorship for support roles depends heavily on how the position is scoped, targeting employers already using the platform is a practical starting point.
Are there any state-specific considerations for customer support representative visa sponsorship in Florida?
Florida's large bilingual workforce means employers hiring for Spanish-English support roles face strong local competition, which can reduce urgency to sponsor internationally. However, Florida's tourism and hospitality sector, particularly around Orlando, creates consistent demand for multilingual support specialists, and some roles tied to international operations qualify more readily for sponsorship. Florida has no state income tax, which affects prevailing wage calculations and overall compensation benchmarking under Department of Labor requirements.
What is the prevailing wage for sponsored customer support representative jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.