Customer Support Representative Visa Sponsorship Jobs in Maryland
Maryland's customer support representative roles are concentrated around Baltimore, Bethesda, and the Washington D.C. suburbs, where employers in cybersecurity, federal contracting, healthcare, and financial services regularly hire internationally. Companies like Leidos, CareFirst BlueCross BlueShield, and T. Rowe Price have sponsored foreign workers for customer-facing roles requiring specialized product or technical knowledge.
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Get Access To All JobsINTRODUCTION
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
ROLE AND RESPONSIBILITIES
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Weekly Work Schedule:
- Tuesday - Saturday (12:30 PM to 9:00 PM - EST)
- Sunday - Thursday (12:30 PM to 9:00 PM - EST)
Responsibilities:
- Identifies client needs and recommends solutions when fraud has been identified
- Records data captured during client interactions accurately
- Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
- Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
- Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
BASIC QUALIFICATIONS:
- Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
- Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
- Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
- Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
- Communicates effectively and confidently with all clients to make their financial lives better
- Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
- Comfortable receiving ongoing performance feedback and coaching
- Ability to learn and adapt to new information and technology platforms
- Minimum of an intermediate level of proficiency with computers and current technology
- 1+ years of customer/client service experience, including experience handling difficult client situations
PREFERRED QUALIFICATIONS:
- 1+ years of experience in the banking/financial industry
- 2+ years of experience working in a client service capacity
SKILLS:
- Conflict Management
- Customer and Client Focus
- Decision Making
- Fraud Management
- Oral Communications
- Active Listening
- Attention to Detail
- Data Collection and Entry
- Issue Management
- Problem Solving
- Adaptability
- Collaboration
- Critical Thinking
- Influence
MINIMUM EDUCATION REQUIREMENT: High School Diploma / GED / Secondary School or equivalent
SHIFT:
2nd shift (United States of America)
HOURS PER WEEK:
40
INTRODUCTION
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
ROLE AND RESPONSIBILITIES
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Weekly Work Schedule:
- Tuesday - Saturday (12:30 PM to 9:00 PM - EST)
- Sunday - Thursday (12:30 PM to 9:00 PM - EST)
Responsibilities:
- Identifies client needs and recommends solutions when fraud has been identified
- Records data captured during client interactions accurately
- Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
- Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
- Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
BASIC QUALIFICATIONS:
- Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
- Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
- Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
- Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
- Communicates effectively and confidently with all clients to make their financial lives better
- Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
- Comfortable receiving ongoing performance feedback and coaching
- Ability to learn and adapt to new information and technology platforms
- Minimum of an intermediate level of proficiency with computers and current technology
- 1+ years of customer/client service experience, including experience handling difficult client situations
PREFERRED QUALIFICATIONS:
- 1+ years of experience in the banking/financial industry
- 2+ years of experience working in a client service capacity
SKILLS:
- Conflict Management
- Customer and Client Focus
- Decision Making
- Fraud Management
- Oral Communications
- Active Listening
- Attention to Detail
- Data Collection and Entry
- Issue Management
- Problem Solving
- Adaptability
- Collaboration
- Critical Thinking
- Influence
MINIMUM EDUCATION REQUIREMENT: High School Diploma / GED / Secondary School or equivalent
SHIFT:
2nd shift (United States of America)
HOURS PER WEEK:
40
Customer Support Representative Job Roles in Maryland
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Search Customer Support Representative Jobs in MarylandCustomer Support Representative Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Maryland?
Maryland employers with documented H-1B visa sponsorship histories in customer support and related roles include Leidos, Booz Allen Hamilton, CareFirst BlueCross BlueShield, T. Rowe Price, and Marriott International. Federal contractors in the Bethesda and Rockville corridors are particularly active sponsors when the role requires specialized technical, healthcare, or defense industry knowledge that qualifies as a specialty occupation.
Which visa types are most common for customer support representative roles in Maryland?
The H-1B is the most common work visa for customer support representatives in Maryland, but it requires the role to qualify as a specialty occupation, meaning a bachelor's degree in a specific field must be a genuine prerequisite. Roles at federal contractors may also see L-1 visa intracompany transfers. TN visas apply to Canadian and Mexican nationals in qualifying professional categories. Not every customer support role meets H-1B specialty occupation standards.
Which cities in Maryland have the most customer support representative sponsorship jobs?
Baltimore is Maryland's largest job market for customer support roles, particularly in healthcare and financial services. Bethesda, Rockville, and the broader Montgomery County corridor host a high density of federal contractors and technology firms that sponsor international workers. Columbia and Silver Spring also have active hiring in tech-adjacent support roles. Proximity to Washington D.C. means many Maryland-registered employers draw from the same regional talent pool.
How to find customer support representative visa sponsorship jobs in Maryland?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify Maryland employers actively sponsoring customer support representatives rather than sorting through roles that don't offer it. You can search by role, location, and visa type to surface relevant opportunities in Baltimore, Bethesda, and surrounding areas. Migrate Mate's board is built for international job seekers, so every listing is screened for sponsorship.
Are there state-specific considerations for customer support representatives seeking visa sponsorship in Maryland?
Maryland's concentration of federal contractors means many customer support roles tied to government projects may require security clearances, which can complicate or limit sponsorship options for foreign nationals. The state's prevailing wage requirements under H-1B rules are benchmarked to the Baltimore-Columbia-Towson and Washington-Arlington-Alexandria metropolitan areas, which tend to reflect higher wage levels than national averages for comparable roles. Roles in regulated industries like healthcare also face additional compliance requirements.
What is the prevailing wage for sponsored customer support representative jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.