Customer Support Representative Visa Sponsorship Jobs in Rhode Island
Customer support representative visa sponsorship jobs in Rhode Island are concentrated in Providence and surrounding areas, with employers in healthcare, financial services, and technology driving demand. Companies like Amica Mutual, Lifespan, and Citizens Bank have hired internationally for customer-facing roles, making Rhode Island a more accessible market than its size suggests.
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Get Access To All JobsWe’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health Prescription Records team serves as the sole managing interface for CVS Retails’ legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. You will have high-volume data entry expectations of these requests while ensuring the accuracy of details provided, along with being in charge of responsibly handling Protected Health Information. We have the responsibility of complying with regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements.
Role Overview
- Shift: Monday-Friday 8:30-5:00 PM EST
- Hybrid: Must be able to work 2 days a week in the Cumberland, RI office. (Thursday are mandatory)
- Training Schedule: First 2 weeks training fully onsite in Cumberland following the regular schedule of 8:30-5:00 PM EST
What you will do
- Work in a high volume, production oriented, time sensitive Call Center environment.
- Assist customers on the phone to provide Prescription Records and status updates on their requests.
- Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts (Subpoenas), Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties.
- Must maintain the strictest level of confidentiality when dealing with Protected Health Information at all levels.
Required Qualifications
- Must be able to work 2 days a week in the Cumberland, RI office.
- 1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required.
- 1 to 2 years of experience working with sensitive information and/or HIPAA.
- Must be able to function well in a professional team environment.
- Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems.
- Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications.
Preferred Qualifications
- Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.
- Associates degree or equivalent certificate.
- Prior Patient Prescription Records experience.
- Legal or paralegal experience.
Education
High School diploma or equivalent experience required.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
We anticipate the application window for this opening will close on: 04/14/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health Prescription Records team serves as the sole managing interface for CVS Retails’ legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. You will have high-volume data entry expectations of these requests while ensuring the accuracy of details provided, along with being in charge of responsibly handling Protected Health Information. We have the responsibility of complying with regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements.
Role Overview
- Shift: Monday-Friday 8:30-5:00 PM EST
- Hybrid: Must be able to work 2 days a week in the Cumberland, RI office. (Thursday are mandatory)
- Training Schedule: First 2 weeks training fully onsite in Cumberland following the regular schedule of 8:30-5:00 PM EST
What you will do
- Work in a high volume, production oriented, time sensitive Call Center environment.
- Assist customers on the phone to provide Prescription Records and status updates on their requests.
- Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts (Subpoenas), Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties.
- Must maintain the strictest level of confidentiality when dealing with Protected Health Information at all levels.
Required Qualifications
- Must be able to work 2 days a week in the Cumberland, RI office.
- 1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required.
- 1 to 2 years of experience working with sensitive information and/or HIPAA.
- Must be able to function well in a professional team environment.
- Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems.
- Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications.
Preferred Qualifications
- Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.
- Associates degree or equivalent certificate.
- Prior Patient Prescription Records experience.
- Legal or paralegal experience.
Education
High School diploma or equivalent experience required.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
We anticipate the application window for this opening will close on: 04/14/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Customer Support Representative Job Roles in Rhode Island
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Search Customer Support Representative Jobs in Rhode IslandCustomer Support Representative Jobs in Rhode Island: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Rhode Island?
Rhode Island employers with a track record of sponsoring work visas include Amica Mutual Insurance, Citizens Financial Group, Lifespan health system, and Textron. Larger employers in financial services and healthcare tend to have established HR infrastructure for visa sponsorship, making them more likely to support international hires in customer support roles than smaller local businesses.
Which visa types are most common for customer support representative roles in Rhode Island?
The H-1B is the most recognized work visa, but customer support representative roles can face scrutiny under the specialty occupation standard, which requires a bachelor's degree in a specific field directly related to the position. Candidates with degrees in business, communications, or information systems tend to have stronger cases. The TN visa is an option for Canadian and Mexican nationals in qualifying professional categories.
Which cities in Rhode Island have the most customer support representative sponsorship jobs?
Providence accounts for the majority of customer support sponsorship opportunities in Rhode Island, given its concentration of corporate headquarters, hospital networks, and financial institutions. Cranston, Warwick, and East Providence also have employer presences worth monitoring. Rhode Island's small geography means most roles are accessible from a single base, which simplifies job searching across the state.
How to find customer support representative visa sponsorship jobs in Rhode Island?
Migrate Mate filters job listings specifically by visa sponsorship status, so you can search for customer support representative roles in Rhode Island without wading through positions that won't consider international candidates. The platform surfaces employers actively open to sponsorship, which is particularly useful in a smaller state market like Rhode Island where sponsoring employers can be harder to identify without the right tools.
Are there any state-specific considerations for customer support representatives seeking visa sponsorship in Rhode Island?
Rhode Island's economy leans heavily on healthcare, insurance, and financial services, which shapes the types of customer support roles available. Brown University, the University of Rhode Island, and Providence College generate a pipeline of OPT-eligible candidates, meaning some employers are already familiar with visa sponsorship processes. Prevailing wage requirements still apply under H-1B rules, and employers must file a Labor Condition Application with the Department of Labor before sponsoring.
What is the prevailing wage for sponsored customer support representative jobs in Rhode Island?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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